Country Holidays Inn & Suites Complaints & Reviews

Here we would like to request you to kindly provide us your membership id so that the appropriate solution to your query could be provided.

Here we would like to confirm that we have been providing the services and amenities under your CHIS membership with us and please talk o us once for resolving your any query with us.

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Here we would like to request you to please share your membership details and id so that your query could be resolved at earliest.

May we please request you to provide your CHIS membership id so that we could resolve your any query with utmost satisfaction.

Here we would like to say that as per your discussion with one of our concerned person in the organisation you are all welcome to meet and resolve your any query with him accordingly as we are all ready to provide you with 100% of services and amenities under your CHIS membership.

Chis is now.. approved org. Check reply below of my gerivence ..connect to join unity on nine zero four one eight eight eight three three eight., We regret your inconvenience and disappointment that you experienced with M/s Country Holiday Inn and Suite. However, this is to bring to your notice that M/s Country Holiday Inn and Suite is not an approved organisation by the Ministry of Tourism, Govt. of India. It is therefore not governed by the terms and conditions of the Ministry of Tourism, Govt. of India. Hence you are requested to proceed to appropriate forum for redressal of the grievance. Regards,

Connect on nine zero four one eight eight eight three three eight to join chis victim on whatsapp for fight

Here we thanks you for resolving the query regarding your CHIS membership with us.

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Please add me also
As mentioned in their refund policy.
We are not satisfied with their services after taking first holiday.
We also email chis customer care to cancel Membership with in 7 days of taking our first holiday.
We mentioned all the points of dissatisfaction of services.
They told me we demand for doodh (milk).
I have not demand the same.
They making fun of my family.

It's not acceptable at all.

I ready to make more loss to me. So that they can't repeat the same with innocent people of my lovely country.

Name Varun Kumar
Mobile 76 960060, 59
CHIS ID CHISRG776221

Really shame and very bad experience. I will never recommend anyone for Country Inn if their services are so worst.

Here we would like to mention that till yet even we have not spoken with you once and please speak to us once and we would be clarifying your all queries with your utmost satisfaction and we are all ready to provide you with 100% services and amenities under your CHIS membership with us.

Country Holidays Inn & Suites Pvt. Ltd. (CHIS) is a fraud company, all these reviews are fake or paid reviews. Don't get traped with Country Holidays Inn & Suites Pvt. Ltd. (CHIS). They will do lots of false commitment to sell membership. Country Holidays Inn & Suites Pvt. Ltd. (CHIS) have only two 5 star property in delhi NCR 1 in AGRA, 1 in GOA and rest are only 3 and 4 start they dont have 5 star properties.

Yesterday I received a call from Mr Rahul Arora (Sr Customer Relationship Manager)'who don't have patience and don't know the manners how to talk with customers then what can I expect with junior support staff, he was saying that we have more then 5000 hotels but only those(only 67 in India) hotels are listed on web site which have signed a contract with us and for rest of the hotels we will use third party service. And we can't provide you the list of 5000+ hotels because they regularly keep changes.

Secondly he was accepting that Club mahindra has customer in lakhs that's why they have large number of complaints and we just have 3000+ customer only all over India so we have less no of complaints.

Nobody tells me at the time of booking that they are using third party service for hotels booking.

Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000

Here we would like to reiterate that we would be providing the 100% services and amenities under your CHIS membership with us and I assure you for at par services while stay with us and please give us a chance to serve you once with all our best efforts and en-devours.

Here it is requested to please allow us to resolve your query as we have been trying to speak with you and not getting any response from your end..pls cooperate..Many thanks

This is fraud company and I was also trapped on[protected]. I already intimated them my unwillingness to continue with membership on[protected]. They deducted the money from my card under false impression. I want them to refund my money asap.

Hi, we request you to DM us your mobile number and we will get back to you shortly. Regards, Team Axis Bank

Here we would like to advise that as our team is all ready in discussion with you so please cooperate with us accordingly and we would certainly get up to some concrete solution for you regarding your membership with us.

We really thank you for resolving the query with us here.

Country holidays inn & suites (chis) is a fraud company they did same with me. Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. Country holidays inn & suites (CHIS) trapped me on 21-Oct-2018 by doing a lots of false commitment and now Country holidays inn & suites (CHIS) are saying that this is marketing strategy to trape innocent peoples.

Invoice No: CHIS-ND782949
Reg No: CHISND774048
Date:[protected]
Amount: 140000

Here we would like to say that as per your discussion with one of our concerned person in the organisation you are all welcome to meet and resolve your any query with him accordingly as we are all ready to provide you with 100% of services and amenities under your CHIS membership.

Country Holidays Inn & Suites Pvt. Ltd. (CHIS) is a fraud company, all these reviews are fake or paid reviews. Don't get traped with Country Holidays Inn & Suites Pvt. Ltd. (CHIS). They will do lots of false commitment to sell membership. Country Holidays Inn & Suites Pvt. Ltd. (CHIS) have only two 5 star property in delhi NCR 1 in AGRA, 1 in GOA and rest are only 3 and 4 start they dont have 5 star properties.

Yesterday I received a call from Mr Rahul Arora (Sr Customer Relationship Manager)'who don't have patience and don't know the manners how to talk with customers then what can I expect with junior support staff, he was saying that we have more then 5000 hotels but only those(only 67 in India) hotels are listed on web site which have signed a contract with us and for rest of the hotels we will use third party service. And we can't provide you the list of 5000+ hotels because they regularly keep changes.

Secondly he was accepting that Club mahindra has customer in lakhs that's why they have large number of complaints and we just have 3000+ customer only all over India so we have less no of complaints.

Nobody tells me at the time of booking that they are using third party service for hotels booking.

Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000

As per our discussion here..we are all ready to provide the best services and amenities under your CHIS membership with us and here you are all requested to pay your dues in order to avail/utilize your full benefits of membership.

Mr Rahul Arora ( Sr. Manager ) discussed me two times. But he did not want to resolve my issue about sales team fakes promise .Company always want a money . after payment . they have no time to listen your problem/ query. company has only time for receiving payment.
I request you company. here is not talking about money issue. when i tried to booking for chandigarh . here is issue of 2 star type of the hotel offered and fake promise of five star five star . second issue AMC should be paid after one year as your company .
Refund policy is also not clear. (sales team said only 15000 will be deducted )
but company 's send mail about refund ( 15000 + Amc(7000+gst) +gst on whole Amout )... means money will be back only less than 50%).Also here is one more fake promise. in my case company does not want to refund . i think my amount is little for

they promised me to utilize 6N/7 days for one year in 40000/- amount and then i tried to booking for chandigarh for one night. they offered me 4 hotels worth room 2000/- .

After long discussion with Rahul Arora. company has offered me 3nights/ 4 days in 40000/- . with the reason .company bear one night cost[protected] .
I donot know why company make this type of package if company bear 7 to 8000 per night.
My resolution is refund my hard money and if not . provide the package in given amount. And Suggest me what should I do. ?

Here we would like to convey again that we are all ready to provide all services under your CHIS membership and just asking for what should be there as full payment to avail full fledged services and its all obvious to pay in full as genuinely asked for to get the real fruit of your membership.

CHIS is running big SCAM and we all are victims of their fraud, lets join hands and together we can fight the legal battel against CHIS to bring their promoters to justice and get our hard earned money back

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy https://www.countryholidaysinnsuites.com/refund-policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.

Here we would like to really clarify and advise we are all providing best services and amenities under your CHIS membership with us as you have already utilised our services internationally that's too in a very good 4 star category hotel and we assure you with best of services in future as well and moreover we have clarified each and every point in the documents as mutually signed by you and also has done a welcome call in which have reexplained every important aspect of your membership inclusions in it.

Country Holidays Inn & Suites Pvt. Ltd. (CHIS) is a fraud company, all these reviews are fake or paid reviews. Don't get traped with Country Holidays Inn & Suites Pvt. Ltd. (CHIS). They will do lots of false commitment to sell membership. Country Holidays Inn & Suites Pvt. Ltd. (CHIS) have only two 5 star property in delhi NCR 1 in AGRA, 1 in GOA and rest are only 3 and 4 start they dont have 5 star properties.

Yesterday I received a call from Mr Rahul Arora (Sr Customer Relationship Manager)'who don't have patience and don't know the manners how to talk with customers then what can I expect with junior support staff, he was saying that we have more then 5000 hotels but only those(only 67 in India) hotels are listed on web site which have signed a contract with us and for rest of the hotels we will use third party service. And we can't provide you the list of 5000+ hotels because they regularly keep changes.

Secondly he was accepting that Club mahindra has customer in lakhs that's why they have large number of complaints and we just have 3000+ customer only all over India so we have less no of complaints.

Nobody tells me at the time of booking that they are using third party service for hotels booking.

Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000

Country Holidays Inn & Suites Pvt. Ltd. (CHIS) is a fraud company, all these reviews are fake or paid reviews. Don't get traped with Country Holidays Inn & Suites Pvt. Ltd. (CHIS). They will do lots of false commitment to sell membership. Country Holidays Inn & Suites Pvt. Ltd. (CHIS) have only two 5 star property in delhi NCR 1 in AGRA, 1 in GOA and rest are only 3 and 4 start they dont have 5 star properties.

Yesterday I received a call from Mr Rahul Arora (Sr Customer Relationship Manager)'who don't have patience and don't know the manners how to talk with customers then what can I expect with junior support staff, he was saying that we have more then 5000 hotels but only those(only 67 in India) hotels are listed on web site which have signed a contract with us and for rest of the hotels we will use third party service. And we can't provide you the list of 5000+ hotels because they regularly keep changes.

Secondly he was accepting that Club mahindra has customer in lakhs that's why they have large number of complaints and we just have 3000+ customer only all over India so we have less no of complaints.

Nobody tells me at the time of booking that they are using third party service for hotels booking.

Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000

Country holidays inn & suites (chis) cheated me for 1, 40, 000 for a holiday package which even can't worth 50, 000.

Yes you are right brother Country holidays inn & suites (chis) is a big fraud company they did same with me. They trapped me on october 21st and now they are not returning my money back . Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. Country holidays inn & suites (CHIS) trapped me on 21-Oct-2018 by doing a lots of false commitment and now Country holidays inn & suites (CHIS) are saying that this is marketing strategy to trape innocent peoples.

Date:[protected]
Amount: 140000
Invoice No: CHIS-ND782949
Reg No: CHISND774048

let us together to file legal suit .connect us on nine zero four one eight eight eight three three eight

May we please get your contact details so that the same could be addressed and resolved at earliest.

Here we would like to mention that we are all ready to resolve your query as has been trying to contact you regularly as to resolve it asap but you have not been cooperating with us..

As per our discussion we have advised and requested to take our services as all ready to provide under your CHIS membership with us..but this is something you are not availing the services at your end.

Here..We would request you to kindly provide your membership id so that the same could be resolved at earliest.

Here..we would like to confirm you that we have already provided you with best of services and amenities under your CHIS membership in 4-5 star properties at domestic and international places and also all ready to provide services with best of all our efforts and en-devours.

Here we would like to reiterate that we are all ready to provide best services and amenities to you under your CHIS membership as has also taken and utilized our best services in 4-5 star category properties and this is something you have some conditional requests which you want us to fullfill other you would put these type of false complaints on this portal.