Country Holidays Inn & Suites Complaints & Reviews

While purchasing their membership they committed to give me 5 complimentry stays in which one was of kerla with 4 return air tickets. But when i wanted to avail they straight away denied to give the tripp of kerla and air tickets. Reason that complimentry stays are valid for one year which was nowhere told or emailed or anformed. Rest small complimentry stays are being given even after one year. This is a fraud and cheat company. Details attached where no where is mentioned about one year validity of complimentry stays. Beware of these cheats.

We took the membership plan on 30th November 2018. It’s with utmost dissatisfaction and frustration i am writing this. At the first place we were not at all interested in buying the plan but Miss Bhumika and Mr Nadeem which was sales manager at CHIS Noida forced us into buying this by saying first buy this trial package of 80 thousand. A whole lot of T&C are put before us on both voucher and membership nights which at the time of selling were never mentioned. At the timing of selling they assured us that we don't have to pay a single penny and about AMC/ASF said it is included in the membership fee and the amount has already been deducted hence we need not pay any amount for the year but now when I received the welcome call them, then costumer-care executive start explaining about AMC charges 7000/-INR will pay for every trip.
Is this logical? Why there is such duplicacy in promising and delivering. We were very conveniently fooled into buying this plan. We were given an agreement to sign stating that this is the written commitment of what we discussed showing the amount paid. But were not let to read Saying that you can read it later. I wonder how things will take shape once we avail the service. Therefore i want to cancel my membership right away without availing a single trip because of fake promises and lies.
I am writing a mail to customer care for cancellation the membership and they are saying its not a valid reason to cancel the membership. "You are cheating with people and its not a valid reason to cancel the membership". I am requesting you to cancel the my membership asap.

I got stuck in this fraud company, initially while they are making you their member, they used to provide lots of positive commitments like, free stay, breakfast, pickup drops, referral bonus, bonus weeks, etc etc.

They convince you to become member in anyhow and afterwards the actually fraud games starts,

I paid them half amount and then start my membership with them and they used to said that they will give international holiday also, this is the only reason of mine to join there membership because i was planning the international trip.

When at the time came i want to redeem my international trip, they denied to give me because they said i have to give them full payment 1st, which is very shocking for me because they did not said this statement while making me there member,
From there they start showing there real face, i have gone through lots of followup and they are such a brat that they did not even reply me in my many emails, afterward i went to there office and had conversation withe there manager amit pandita and he is completely taken u turn to all the commitments they made while membership, i gone through so many email followups and numbers of call and meeting for my refunds but they are not giving me refund because they have refund policy which (1st have any holiday and then after dissatisfaction, they will refund the amount),

I lost my all hope there, but then after 4 months,

As discussed with ujjal roy regarding to membership cancellation and we agreed to have stay first and if i satisfied with stay then i will continue else you will refund the deposited money.

I stayed at lemon tree jaipur and that stay was not up to mark and i am totally dissatisfied with your service and below concerns from our side :

1. Pick and drop facility not available.

2. Pool was not in working condition and they suggested to use different hotel pool so we went there to use pool but hotel staff asked to pay charges for it and i told to ask my hotel staff, such a bad coordination they had, after confirming he agreed to use the pool which was very insulting.

3. We were getting too much annoying noise due hotel pool construction so we requested hotel to stop and it has stopped for few mins only and started again i have faced this problem for 2 days.

3. Water leakage problem in bathroom and ac was not properly working and we requested hotel 2 times but it was not resolved.

4. Room was not upto mark and no welcome drink available, no pickup drop, which is available for other guests but not for us.

5. 2 star facility i got at 4 star hotel, very bad experience., i faced all these problems there and tell them about this with images also but they said this is not there problem, ask hotel to resolve, now what does it means,

I have wasted my money in this fraud company and now they not even reply and not picking up any call, all there manager are making false and fake commitments and every time when i went went here office, they last manager already quit the job, so i have summarize every time to diffrent person.

I want to cancel my membership and refund my money at at dissatisfaction which is you policy.

Worst company ever.

Regards
Anil mewara

Now that we have the chis id and login details, we are not able to use the membership and book our vacations.

We have emailed on customer care also but no reply in 2 days.

What is the point of having membership, when we cannot use it.

We have asked for so many times to cancel this membership as its very new and we have not avail any of their so called deals.

Please help us to get our money (Inr 1.4 lacs) and cancel this chis membership as soon as possible.

Thank you

Chis 775918

Me and my wife were tricked into buying this membership. It is a hard earned money, please help in refunding the amount.
We were told it has tie ups with hotels like country inn, hilton etc..
I checked it online but was not able to find any link between them.
Too many fake promises were made.
Please. It is a request.

I request you to please help me. I am not able to sleep and going through to much tension.

Please help. Please.

Regards
Akshay jand

Name: ibrana farhat

Membership card no: chisnd776056
Receipt no : chis-nd783122
Receipt date:[protected]

Refund of my membership fee rs 80000/- from country holiday inn membership card no: chisnd776056

I want to refund amount rs 80000/- which is paid to chis (Country holiday inn and suites) company on dated[protected], because chis company a fraud company,
Company sales person make fake verbal promises so i need my membership fees refund.

I am trying to discuss the issue but not any single person need to address my issue. Not any single guy has knowledge as to resolve my any issue.

I was called to collect free coupons and movie vouchers on[protected]. When i visited to collect the coupons, they asked to go through their 45 minutes presentation about chis holiday membership. I agreed to it. After the presentation they tried to convince me to buy their membership. At first, i refused. Then they started giving luring benefits and discounts. They offered to provide me membership of 10 years at rs. 1.40 lac. I said i cannot pay this much and need emi facility which they agreed and said we can give you this membership at 24 monthly installments. After they swiped my card for rs. 1.40 lac, i asked them about emi, then they said you can take it from your card merchant. I said they will charge interest to which they said we have tie ups with merchants and you will get emi facility at 0% interest.

Next day when i called my card merchant hdfc, they refused any such facility. I again asked chis customer care and sales representative about the same, they are saying you will have to pay interest.

I then checked their mobile app and was surprised to see that they had made fake claims about their properties and locations. They said i will get 8-9 options on each location but this is not true. They claimed to have owned and associated with 4-5 star properties which is also a false claim. Barring one or two properties, none is 5 star category. They have mostly 3 start properties. Specific properties which i asked were itc rajputata and cliff top in auli which they claimed to have in their association. This claim is also not true. They don't have these properties. All claims and promises they made were false.

I am also looking at so many complaints about their customer services and fake promises. They don’t even provide the copy of agreement which they claim to be mutual but actually is one sided.

I decided to cancel my membership and informed them about it very next day on[protected]. Now they are refusing to cancel my membership and not returning my money.

They are fraud company and lure the customers on fake promises. I have already cancelled my membership and have intimated them about the same. I want them to refund my money as soon as possible.

My chis id - chisnd776053

The sales team is following and in connection till the time i have taken the membership. After that everything looks fake and very much not reliable.
- the most of the details over the first recorded welcome call were different from what i have been discussed with sales team.
- when i asked agent on recorded line that the things looks different and i don't want to execute this membership then she said, its there on agreement.
- no phone picked by sales team.
- large number of customer compaints over consumer forum.
I want my money refunded. I don't want any of the relation with this company.

We purchased 10 years membership by paying Rs 1, 40, 000/- on 10 September 2018. At the time of giving the membership, we were told that we can gift part of holidays to family members. Accordingly, we tried to book holidays for December end 29 December to 1 January 2019 for us along with parents - 3 nights 4 days (2 rooms), company started giving excuses. The first email we received was that you cannot gift holidays in festive season or year end. We wrote back and told that this was not informed to us at the time of giving the membership. In fact we were told that we can book holidays any time and also gift holidays any time. Again we got a mail from company with another excuse. This time they said that we can gift the holidays but if we are gifting we cannot go along with people to whom we are gifting the holidays. Again, this is a new excuse. It was never told to us. We prefer going for holidays at year end with parents. Company is not clear about what excuse should be given. First they said we cannot gift at the end of the year, now they are saying we can gift but we cannot go along. This is just a way of misleading customers and coming out with new excuses. They are taking so long in resolving the issue. I am sure next excuse will be that the accommodation is not available. I tried connecting with Mr. Shekhar who is manager at NOIDA office. I sent two messages to him but have not got any response. At the time of giving the membership, Shekhar ji explained everything. In fact Shekhar Ji was so convincing that we agreed to take the membership.

Unfortunately, we are highly disappointed with the policy of company and the way they try to find excuses. Also, regretting our decision to take the membership. I will request the company to kindly refund the membership fee . We have not availed any free holidays or vouchers given by company. I must say that the company gave all the free holidays and vouchers as promised by Shekhar Ji at time of giving the membership. However, if we cant book holidays along with our family by gifting them part of holidays, what is the purpose of taking such membership. If this point would have been told at the time of sale, we would have never taken the membership. This is first time we tried to book the holidays. I don't what other rules and excuses will come along our way in the future. I sincerely request a refund. I will be happy to provide copy of emails received from company and any other details as required.

Thanks,

Sidharth - membership is in name of my wife

Chis is a fraud company they promised me a lot about hotel booking and took 1.4 lac from me. I asked them to book hotel for the first time and intimated them 1 month earlier that i want hotel but they are saying these are peak holiday days that's why hotel is not available. I am not getting hotel after giving 1.4 lac wtf.

I am taking legal action againt them if anyone else also victim of chis can contact me let me know i will share the email id.

My self and my wife visited has been assured by their saket branch office. That if you are not becoming our members eventhough you can redeem our vouchers of pvr movie, saloon and vacation in selected holiday destinations of 3 nights 2 days package. When is start following up then first they refused saloon voucher. They putted new condition that only person allowed who will purchase tour package from us. That they didn’t reveal when they given me these gift vouchers. Ok after that same new stories for movie ticket voucher. New conditions start arising. For exp on subject of availability, limited days within a week only you can redeem. At last i said to them kindly give me my movie ticket as you like of any time or day but atleast give me but still there is no response...???

[protected]@rediffmail.com

Hi this is complete fraud company, making fools, looted money from me, i have paid 80000rs from my credit card it was my hard earned money, now whatever is promised during that worse session was fake, even those worst sales person are not ready to pick my call or even discuss the issue.
They always offer the property which is even lower than 2000/2500 so n this way their amc charge is very much more than that, so what is the use of buying this worst package, they promised for 5 star property but now they are saying that you can avail only which is available in app also they have imposed a lot of star marks which was not at all point of discussion during marketing session, also no of people they are counting in wrong way as they discussed no any counting will be done for baby less than 6 year of age but now things are different,
M# [protected] is my phone number, i want my money back otherwise i will fight for my hard earned money at any level, in any court.

https://www.countryholidaysinnsuites.com/
Membership id : chis775667
Registered mobile number : [protected]

Company address : obs tower 3rd floor, a - block, a-37 sector 63 noida - 201301 (U. P)

I have been facing issues the second time with chis. They made large promises at the time of membership enrollment but as soon as you plan to avail their services there is always a constant disappointment from chis.
They had mentioned that we need to intimate the prior to our trip plans. I wantedto book their property in jaipur for dec 22-23 weekend but to our surprise their customer care without even caring to ask about our dates flatly refused accomodation there citing the reason that they have no availability.

My first question is that how can you know my dates if you havent even asked about them.

Secondly, their chis website (https://www.countryholidaysinnsuites.com/properties/chis-associated) mentions 5 freaking properties in jaipur :
1. [protected]@achrol niwas
2. Park regis jaipur.
3. Jaibagh palace.
4. Lemon tree premier, jaipur.
5. Sarovar portico jaipur
... And not 1 is available for two days??? What kind of a membership is this? Just to extract money and fraudulently enroll people with the lure of bogus offers that you guys promise to your prospective customers (Read 'cash cows').

I was not even planning to stay on 25th dec (X'mas) which i would understand is a peak date. The most ridiculous anecdote in all this is that despite mentioning jaipur as my desired destination the customer service person suggests me the likes of shirdi (... Really???), katra (... What???), etc. I didnt know chis also has the right to change customer's plans as per their convenience you took the money from us and it is your duty to fulfill what you promised.

If none of the above makes sense to you guys refund my money and i shall forever beware of your organisation.

You make people see dreams of alluring destinations and luxury stays for cherishing moments to pocket their hard-earned money but those dreams remain dreams minus the money you took from us. I really wish to reach out to maximum people through this to come forward and demand the resolution of such pathetic services in the form of our due refund!!!

Rinita basu
A frustrated and regretful chis customer

Membership number chisdlsa775116
Please read everyone & support while commenting your number in inbox in words:
I had a worst experience with country holiday inn and suites. I have taken a new membership on 18th august 2018. Sales team of chis made huge false commitments about the tie ups with all top hotel chains within india.
I have used only one of their complimentary stay in the roseate house. Apart from that when its time to actually avail the service, they are denying what was promised actually and are putting # terms and conditions so that you yourself get frustated and stop communicating with them.
I mailed chis reservation team to specify the properties associated with chis in gangtok and darjeeling on 13th nov about my trip to sikkim. Got a smart reply for tentative check-in date instead of telling the properties associated, what was asked. Nevertheless i told them my tentative check-in date would be 20th december and check-out date would be 25th dec. (3-4 days gangtok and 1-2 days darjeeling) and requested them to share the contact number of the concerned for detailed discussion and informed them about their useless toll free number and the number mentioned in the mail, which keeps you more frustrated and will not connect. Now to my utter disbelief, they instead of providing the contact number the mail says: we regret to inform you that darjeeling is sold out on the captioned date if you are flexible with dates or location kindly confirm us accordingly we will proceed further and for the property of gangtok, the mail says that the breakfast on chargeable basis for rs. 400+ taxes per person. With no options left, i changed my tentative date to 18th dec-23rd dec and requested them to waive off these breakfast charges, coz ultimately the room which you are getting at[protected] on websites like mmt and goibibo, they are taking rs.[protected] in the name of breakfast and taxes and may be even more, even that was not mentioned in their agreement.in one mail, i mentioned okay if you are charging me in the name of breakfast charges, then book mayfair spa resort and casino as was shown at the time of presentation while taking the membership and i have confirmed with the hotel management that without breakfast room are available on that. No reply from them on that. There were in total 27 mails exchanged with them till date, instead of solving my issue and addressing my concern they give 02 reminders for the booking and somehow due to my schedule, i can’t reply and then by taking suo-moto, they cancelled my request. I changed my applied leave in office, because of them and booked flight according to the date suitable to them, which costs me more. And instead of replying to my concern, they closed my request taking suo-moto and denied actual service which they should provide.
I think company seems to be running on false promises. I feel cheated. Horrible and painful experience, suggest that nobody should take chis membership. Post your contact number in words in the comments box, and after confirming your authenticity, we are about to file a legal suit against them. Already, we are in numbers and want to grow more. United we stand, divided we fall.
I need immediate refund for the money that has been given to chis.

I visited Radisson Blu Hotel, Kaushambi, on 4th November, after getting a number of calls from CHIS representatives for the free vouchers.

Sales representatives (Shoaib Khan whose manager is Dhananjay) made many false claims regarding the membership benefits which I am not going to describe here in detail, as people are already aware of the false claims which are made by CHIS representatives.

I paid INR 21, 000 as booking amount.

I instantly regretted my decision after talking to a friend who is in Country Inn as he told me that there is no such project/company of theirs as CHIS people are claiming.

Moreover, I have checked on Government Portals that these people have NO RELATION with COUNTRY INN as Sales Representatives were claiming in their presentation.

Also, I read a lot of complaints on Consumer Portals about CHIS.

After that, I mailed at [protected]@countryholidaysinnsuites.com for the refund.

As conveyed by their representative Dhananjay Mishra (whose phone is not reachable and who also is not responding on mails) the refund process is of 21 days. But now they are saying that the whole consideration will be refunded after 45 days (Images of which have been attached here).

If these people cannot refund INR 21, 000, that too in a case where No Membership has been started, what can be expected of these shams?

They r making fools by fake commitments and wrong information waste ur time, this is totally wastage of time, the manager and other people who working there are so smart in their technique, my advice to all plz dnt go with them.. False commitments about gifts and holiday vouchers...

Thay are making people fool like this kind of prmotional drama... & call u to waste ur time.

Greetings from country holidays inn & suits!!!...
Today u and ur spouse both are invited to collect your two exciting gift voucher's.
1st gift is 2n 3d holiday stay voucher and 2nd will be pvr tickets for couple. Absuilutly free of cost. U have to just spend 45mint. We brief you about our vouchers & company details.
Add - mgf metropolitan mall
2nd floor
Office no-21
Near mg road metro station gurgaon.
Thanks regard:-vishal bedi

Where is my gift all three item which u mention..

Big cheaters..!

Please don't go there...!

I enrolled into chis on 26/5/18 id chisrg773992 and now i wish to withdraw from it as all commitments made by anam mirza at your rajori garden office are proving to be wrong.
Firstly i was promised 4 to 5 star properties which fell flat when i visited kabeela resort its location food pool or its basic facilities like intercom were not even up to a 2 star facility.
When i purchased the membership i informed them about the age of my kids as 11 years and 13 years, i then was told that i would have to take 2 rooms each time and double nights would be deducted from my package. I was fine with it but it was impossible to book as all mails were responded as that i was entitled for 2 adults and a kid of below 6 years.
Why would i except a package where my whole family cannot go. I wouldn't have opted for it.
I confronted anam when this issue arose but he simply said the company policy has changed.
They showed me pics of auli property while selling the membership but now they do not have auli in the list of properties
Just one booking was made after 42 mails
I do not wish to have any further association with false promises please refund the balance after appropriate deductions

Regards
Arun batra
[protected]
Id chisrg773992

Chis (Country holiday inn & suites) company gave me false promises and i purchased their membership. But when i tries to use them, they denied for most of the things committed at the time of payment.

When i mail to their reservations team, they say reservations are not possible. Contact sales team. And sales team don't even pick my phone. They normally pick after i call them 6-7 times and they also say blah.. Blah terms and conditions.

I have used only one of their complimentary stay in the roseate house. Apart from that when its time to actually avail the service, their are denying what was promised actually. Now, i want to get my money refunded. This is pathetic.

Membership number chisdl 774491

Unfortunate experience with country holiday inn and suites. Took a new membership in august 2018. Sales team of chis made huge false commitments about the tie ups with all top hotel chains within india. We have been trying to plan 1st holiday in dec and it's become an impossible task. For past 2 months every day we have been following up with reservation team and sales team but all we get it assurance that next few days we would get some clarity as company (Chis) has not yet up with hotels for december. Multiple follow ups have been done with no success.
We have been requesting the reservation and sales team to connect us with somebody senior in the company but we have been told that they are not authorised to give details of their management staff. How in service industry, management doesn't want to connect with customers and resolve their issues.

I think company seems to be running on false promises. I feel cheated. Horrible and painful experience, suggest that nobody should take chis membership.

I need immediate refund for the money that has been given to chis..

1. The company country holidays inns and suites, hereinafter called chis with sales offices in tdi mall, rajouri garden and mgf metropolitan mall, saket in new delhi is a fraud (R) fraud.
2. They claim to have 147 hotels/resort properties. They are liers.
They have none (R) none. Not a single 5 star property is owned by chis.
3. All thier claims, promises, assurances of providing 5 star vacations, suites/cottages, all...