I have filled one coupon at dlf mall noida, few months back where the person
told me that ‘country inn’ has opened new hotels at few locations including shimla, jaipur, goa etc. And they will provide you 2 nights/3 days stay at their new hotels if your names comes in lucky draw.
In last weeks i was receiving calls from a girl she was telling her name pooja informing that i won the lucky draw for free vacation along with pvr voucher. I was not willing to go as i don’t trust in these offers, so i denied. But she kept on convincing me that i just have to visit the garden galleria mall with my wife for collecting the freebies. I finally said okay, i will come. They sent me a text message from pooja –
(Welcome country holidays inn & suites
india pvt. Ltd.
Mr. And mrs. Today both are invited to collect your gift vouchers your 1st voucher is 1 couple movie tickets 2nd voucher 2night & 3day holiday voucher collect your voucher at for all details.. Plz take a 45 minutes
Venue address: unit no.7lower ground floor garden galleria mall sec 18 noida near gip mall. Your
Entry code :chis0023.
Entry time :12pm
Thanks & regards :- pooja k"
Yesterday october 21st when i visited given venue then prince, feroz and 2 other person
tried to convenience me to bu a holiday package by doing lots of false commitment like:
We have 5000+ hotels in india
We have hotels in around 30 other countries
You will not get any issue while booking restaurants at any time including 25 dec to 5 jan if you informed us in advance.
We have at-least 7-8 options in each cities.
Each option is a 4-5 start properties
You will save at-least 50-70% on each stay. Etc...
But when i come back and search about your companies review i found lots of complaint about your company, peoples are saying that most of the time all good options are showing sold out even if we are trying to book in advance.
On your website:
Only 67 hotels at 35 locations are listed under chis-associated category
Only 50 hotels in 12 countries are listed on chis-internal-exchange page (Excluding domestic hotels)
Only 117 all hotels are available on both pages
You are providing only room only package i have to pay extra for breakfast and dinner but when i am booking directly with b/d i am getting better options.
I paid 1, 40, 000 for 10 weeks holiday so it cost 22, 500 per week (14, 000 + 8500 ams) for room only package but for the listed hotels i can get same 6 night package with b/d around 30-32 k and i have no limitation for listing hotels.
It was not conveyed that i have to pay annual maintenance from 1st year as well.
On above complaint i received below reply from country holiday inn (Chis) that "we regret to inform you that the cancellation cannot be processed against the specified reason, the membership is non-refundable as per agreement which is mutually signed as there is no valid justification in the reason being provided."
According to country holiday inn (Chis), this is marketing strategy to do false commitment to sell the membership and it is not a valid reason to cancel membership.
As per indian laws, including indian contract act, 1872. This is a void agreement which can’t be enforceable as it is one sided agreement which doesn’t gives me any right to cancel.
I have requested very next day after buying this membership to cancel this request but still they are not ready to refund my amount.
Invoice no: chis-nd782949
Reg no: chisnd774048
Oct 27, 2018Complaint marked as Resolved
Today I received a call from Mr Rahul Arora (Sr Customer Relationship Manager) and he promised me to refund my complete amount 1, 40, 000, So based on his promise I am marking this complaint as resolved.