Country Holidays Inn &amp; Suites Complaints &amp; Reviews

Karan0554

from Bhiwadi, Rajasthan

Nov 14, 2022

Bookings and flights delay

I book a holiday packages from country Holiday inn in September and pay them 96000 for vacation in Bali for 6 nights .
I pay money and book the package in September for 14 nov to 21 nov, but this company haven't share the vouchers till the last date and at end moment they cancelled my bookings saying technical reasons .now they are keep postponed they bookings everytime and not answering my calls and mails . Amit Verma is the stakeholder of my bookings who initiate the bookings and ask for charges that time now he is neither answer my calls nor revert on my mails.
Please look in to this and take actions against him.

Nov 15, 2022

Complaint marked as Resolved

As discussed with GM Mr Sumit Puri, will get resolved by next Monday.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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Nareshkpanchal

Dec 17, 2022

These people trap people by making wrong commitments, don't do any service of this company..they cheat people

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Resp. This is for kind notice in september 2021 your compamy representative MR SANJAY RAY and JAVED KHAN sold membership of 1.55 lac by giving false information so we deposite 1 lac to them after detecting the false information about polich we have stopped rest amount of rs 55k. After that they are not picking our call not responding messages another MRD MR. SALIM JAFAR giving false information after acceptance call your money will refund after deduction of some percentage if customer is unsatisfied after a long time customer care person says that all the sales persons and MRD left the company it shows that company appoint to a person for such kinds of job
We request you kindly refund our money ASAP we are sending regular mail for resolve of problem and i here came to know that there are various people with same issue looking forward for your response

till not responed yet

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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[email protected]

from Jaipur, Rajasthan

Nov 17, 2022

Hey Mr.

This is Advocate Ram K Choudhary, Recently I helped one of my client of Blue Mountain Resort and Hospitality, Surat to recover his money of 65000 . He took 65000 rupees membership from them.

So I m sure I can help u too.

Thank you,
Advramkchoudhary
WhatsApp @[protected]
DM me on Facebook/instagram/telegram @advramkchoudhary

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Dharnabijlani

Nov 11, 2022

I Want refund

This is the 100th time that I am trying to plan a holiday but again receiving a negative reply from CHIS. I have not been able to use a single night and all of my money has been wasted because of your false promises. While taking the membership, I was told that I will be able to roam all over India. Now everytime I ask for a holiday- it is either Shimla or jim corbett everytime.

I demand complete refund, else I will go to the consumer forum.

This is really disgusting that you can not service your customer. I trusted your company and paid full maintainence fees for 5 years. I want my money back.

Membership Id - CHISNND780069

Nov 17, 2022

Complaint marked as Resolved

I have been asked to resolve the complaint so that they can look into my matter otherwise they cant do anything as per the customer care representative. Trusting the compliance team of CHIS and hoping they can resolve my query.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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Indradev0507

from Gurugram, Haryana

Dec 21, 2022

So what happened? Is this resolved. They are fraud - they just blackmail you to resolve the ticket and then will do nothing.
don't be that sad if they haven't resolved this yet. There are many other victims.

I am also facing the same issue. They have taken 3 lakh rupees total and not doing my bookings.
I am trying to unite people and then take one legal action together. We have a group on what's app named "Victims of CHIS". You can join the same link.

https://chat.whatsapp.com/H05gnoKlF9Y1kz04zcJrLL

Or message me [protected], I will add you.

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Country Holidays Inn & Suites Customer Care

Raman1992

from Bhiwadi, Rajasthan

Nov 10, 2022

Return of payment

Address:	1st, 37, 1st Floor , Suite-104, Block A, Sector 63, Noida, Uttar Pradesh 201301
Website:	www.countryholidaystravel.com

They called us saying that we won vouchers and when we went to collect them they show us a holiday package they transfer money before we sign the agreement but we didn't agreed to some terms of the agreement and decide to not sign the agreement, so they said the money we gave which is 1 lakh 50 thousand will be refunded in three days but it's been 4 months and we still didn't get any refund.
People involved are
Vishu
Shikha
Abhishek
Shritja
Uma
They all tormented me mentally and emotionally.whenever i call them they make a fool of me and say it will take 15 days and then they said it will take 30 days but i didn't receive a single penny.

Nov 22, 2022

Complaint marked as Resolved

As discussed with mis uma customer care she will process my refund

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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from Noida, Uttar Pradesh

Nov 10, 2022

Verified Support

Kindly provide your Membership ID.

Preet Buttar

Nov 15, 2022

Sir I haven't taken membership but my name is Ramandeep Kaur and payment was made by indusind bank credit card with owner name Lokesh chaudhary who is my husband.plz check with any person mentioned below 👇
Uma
Shikha
Vishu
Abhishek
Neha
Shritja

Preet Buttar

Nov 22, 2022

Membership Id for above complaint is CHTGZ1106487, BUT membership was cancelled on the spot as we didn't sign any aggreement

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Makes false promises

Address:

425 S-2 Raheja Teachers Apartment Sector 31 Gurgaon

Please be aware of this company, and be cautious while making any kind of payments to them. Your hotel/flight booking can get cancelled at any time after your payment is done even when you reach the destination it can be possible that you are without shelter in another country. This not customer oriented company at all, and not candidate for long term association.

They have to refund us Rs 31, 000 twenty days back as per their promise, but we are chasing them from last 20 days, they are expert in making excuses and don't respond properly at all. We are suffering a lot and wanted to alert other customers.

Nov 8, 2022

Complaint marked as Resolved

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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Will show thousand good things during sales, but will take sign on contract and they start misusing it. They will give you more than 40 nights, but if you can use even 15 nights will be appreciated. They have staff who dont know how to talk. Seems like hector are sitting there

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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Its difficult to take booking CHIS. They have many excused

1. Location is inactive every time
2. Will talk on call and will request that this time we cant do, but will do next time. and next time again same excuse
3. target location has peak time so cant give booking
4. maximum numbers are not reachable and reservation team is never reachable
5. if any old associate did any commitment, management doesn't care.

Its more than 20-25 time they denied booking due to inactive location, but on other sites like make my trips, thousand beds are vacant. New associates should be careful in case of CHIS. Planning for paid legal notice as well, but starting with that site now.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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Kiran Khanna123

Oct 15, 2022

Fraud company

This company is fraud and expert in cheating customers. They have taken money on 10 September and don't have intention to give us flight tickets till now. Don't do this mistake of taking their membership you will regret and suffer a lot. Please play safe and don't ever enroll with this company.

Oct 17, 2022

Complaint marked as Resolved

Issue has been resolved after discussion with company officials.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

Oct 17, 2022

Updated by Kiran Khanna123 Closing this complaint as issue is resolved for now.

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Oct 18, 2022

did they resolved your issue. My refund is stuck from last 2 months.

Kiran Khanna123's [Complaint's author] reply, Nov 1, 2022

From where you are, what kind of refund you have?

Dec 20, 2022

I'm from NCR, i I gave them money for booking international flights and hotels but they didn't confirm till one day before travel date. So i asked them to refund the money but its still pending from their side from last 3-4 months. Every time when i called them they said their account team is working on it.

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Kiran Khanna123

Oct 13, 2022

Unethical behaviour - flight tickets not being issued after full payment

Address:

Noida Sector 63

I paid full amount for Delhi-Maldives return flight tickets more than 1 month back.

Country Holidays Inn & Suites issued Delhi-Maldives tickets after much delays.

However, the ordeal did NOT end here. I haven't received Maldives to Delhi tickets till date (1-month already has passed since full payment was made). My travel date is fast approaching. Company Employees Mr Amit Verma, Ms Kiran Deep are fooling its customers big-time. They always say 2-3 more days in an endless loop, and make false/empty promises which they never keep.

Oct 14, 2022

Complaint marked as Resolved

Company has promised us to give flight tickets by tomorrow i.e. 15th October 2022 12 pm, so closing this issue for now. Also, balance amount which is around Rs 10, 000 will be refunded to us after issuing the tickets.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

Oct 15, 2022

Updated by Kiran Khanna123 This company is big time fraud, dont trust them they are making fool. Even after committing they will not adher to it.

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Oct 14, 2022

Mr Amit will not give you flight tickets and not even your refunded amount. When your day of travel will come closer they will not even pick your phone. Other junior employees will say that Amit has not come to office but he will sitting next to that person.
Personal experience: I was neither informed nor provided with any tickets a day before planned date and now chasing for refund amount from last 3 months.
Ms Kiran is also same just difference is she will pick your call and make false promise.
There are couple of more employees like them for e.g Vineeta, Dipali, Mohit, Chandan and many more. One of ex employee told me that their salaries are on hold due to technical issues so they will not refund any amount or book anything but will take customers money to pay employees salary.

Hope you will get your money or tickets but chances are very less, so i just to make your own plan as a backup option instead of regretting in last day.

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Hotels listed and showed to us at the time of selling us the membership were never available when we tried booking. Even with 15 days advance domestic booking request, none of the hotels are unavailable at locations you need, at dates you need.

The salesmen made false product pitch.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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Oct 14, 2022

Yes they made false promises to customers and they are not stopped yet. One can visit MGF mall in evening and see how they are targeting more peoples.

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It's been almost 5 years, U am associated with them..
After few months of booking, they never provide room . For almost 3 years they were celebrating covid so no properties were open for them except 2-3 which are their own..though their tied up properties were accepting booking, but these guys never booked them.

When booked 2 months before, they says they accept request only before a month, and when book same before a month, they don't have property in dates whatso ever reason.
For them 12 months every weekend every official holiday is red season..you will never get anybooking..

You need to search 5 days which does not have any holiday then only they can book thattoo after so much of negotiations

No option for cancelling memeberrship.

My 2.5 lakh rupees gone in vain..

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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Yes there is no option of cancelling membership as per their contract and you are not alone here.
They have done fraud with lots of people.
To take revenge with them here are some options:
1. Take legal help and go to court (but it will take your time and money)
2. Come to there social media platform like twitter (@countryholiday5 @CHTravelIndia), Facebook, even on linkedin and comments on every post. (My 3 accounts are blocked by them but no issue we can create as many as possible)
3. Go to their Noida office and create some disturbance (again it will take your time and money and some time guard will not allow to enter or say that the concern person is not come)
4. Go to the various malls where they trap people by show-off there membership and make some disturbance over there and they will try anyway to calm down you.

I got inner information from one of CHIS employee that they are doing these frauds with every customer and they were told by there senior executives to do so even they don't like it but they have to do to get salary.

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These fraudsters have given written promise for my refund but now they are not keeping that up.I have escalated this to highest officials o[censored]p and legal proceedings have started against all these people involved.If anyone else wants their complaint also to be forwarded to officials they can reach out to me

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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To whom you have escalated? There higher officials are also same for e.g. in customer care Veenita is the manager and she also not reply and same for international team Amit is the manager and he also do the same.

nishit goyal

Government officials

Oct 3, 2022

lawyer? does anyone helped?

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Geeta Chatwal chatwal

from New Delhi, Delhi

Sep 27, 2022

Cheating customer

Address:

Noida

My money - their dates and location

Have taken membership from this company in 2019 all my freebies they have cancelled during to covid period due to 1 yr validity .

This time i had placed booking request in Aug, since 20days iam calling n mailing on daily basis for updates.

Till date no response from their side .

No care call on mailers

. Everytime I want booking from them, never i get dates request nor Locatio requested.
They make excuses that properties are not avaibale. Right now I want to book hotels in Nainital but they are saying that they don't have any property except Jim Corbet .. always give excuse that Our property is inactive in all other locations.
Although they have added much number of hotels in their app and website

Want to file mental harassment case, forgery, fraud

Sep 29, 2022

Complaint marked as Resolved

Thanks for your cooperation n promt support

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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Did they resolved your ticket? I hardly doubt it and regarding your calls they will never pick it. They put my call on hold for 1hr.

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We have taken membership by paying Rs 17525 in 2019, after that there was Corona, Now about 15 days back in September 2022, got call from NEHA YADHAV from this company to pay AMC for three years and offering us various offers, she called continually for 4 or 5 days for AMC, when i have deposited Rs37760 four years amc she started ignored my calls and never picked or reverted back, NEHA YADHAV just traped me by giving offers, this company has looted me and done fraud by giving offers once we deposit amount they dont talk and treat with you very rudely. I have told them to refund my amc, CHIS is totally fraud company. REQUEST other not to deal with such fraud company.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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You should have google the reviews before paying AMC your membership cost was less as compared to others who- have paid them 1-2 lacs. That's why there were trying to get AMC from you.

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Sj ayushi

from JODHPUR, Rajasthan

Sep 25, 2022

Please refund my amount they are cheaters

Address:

Delhi

Fraud company and fraud employee .i compaint 2nd time because no one can response .at first time they call me and delete your complaint we will solve ur problem but at this time no one solve.they always do fake promises. At time of package they give us gift voucher as a complimentry when i book for vacation they said sir u can utility charges that was 4200/- they make a fool only . Company member ship package 1 lakh rupee and others when u book for they charged at name of maintenance utility which are 8000 . So what they think people are fools . After very hard work we earn money and invest for vacation but these type of company and his employee play with our feeling i have many recording please take strickly action for this company so that they will not make fool others refund my amount

Oct 6, 2022

Complaint marked as Resolved

They said take action against my complaint

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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There is no option of cancelling membership as per their contract and you are not alone here.
They have done fraud with lots of people and there is hardly any possibility that you will get your money back.
To take revenge with them here are some options:
1. Take legal help and go to court (but it will take your time and money)
2. Come to there social media platform like twitter (@countryholiday5 @CHTravelIndia), Facebook, even on linkedin and comments on every post. (My 3 accounts are blocked by them but no issue we can create as many as possible)
3. Go to their Noida office and create some disturbance (again it will take your time and money and some time guard will not allow to enter or say that the concern person has not come)
4. Go to the various malls where they trap people by show-off there membership and make some disturbance over there and they will try anyway to calm down you.

I got inner information from one of CHIS employee that they are doing these frauds with every customer and they were told by there senior executives to do so even they don't like it but they have to do to get salary.

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Address:

Noida

They offered me complimentary nights in Goa while booking and after payment of my membership plan when I tried to book my complimentary nights they didn't confirmed any kind of hotel booking and they said right now all hotels are booked and instead forced me to extend my complimentary nights vouchers till November 2022, I have written email confirmation from their side. In September when I tried to book again my complimentary goa nights, they refused and said it's already consumed as per their system. And they can't book any complimentary nights because of system error.

When I asked for data of my booking they said as per system it's showing consumed but we don't have any data to share date of travel.

Completely fraud company and wanted to know if I can get back my membership fees.

Really fed up with follow-ups and emails with them, non-responsive team and fraud company. Need help to get this resolved, request to this forum to please help me to get this resolved.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

Sep 21, 2022

Updated by Dheeraj83Bhardwaj It's not resolved, why it's showing marked as resolved

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Sep 23, 2022

This is how they will resolve your concern.
Come to twitter @countryholiday5 @CHTravelIndia

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9958723129

from Delhi, Delhi

Sep 12, 2022

Country Holidays Inn & Suites Not providing services after taken huge amount for membership.

Have taken membership from this company in 2018. Everytime I want booking from them they made excuses that properties are not avaibale. Right now I want to book hotels in udaipur but they are saying that they don't have any property except Jim Corbet and Shimla.. always give excuse that Our property is inactive in all other locations.
Although they have added much number of hotels in their app and website. They already had taken a huge amount from me for this membership. And now they are denying to provide services. Their strategy is to tap people and take their hard earned money and then not provide hotels so that they end up not booking it.

+3 photos

Sep 21, 2022

Complaint marked as Resolved

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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Sep 16, 2022

Did you got any resolution. If not come to twitter

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Address:

Noida

I purchased this membership to be able to make bookings with my family as per my convenience. When I reached out to enquire about the booking on customer care, the service was not working hence I decided to email on helpline asking about the same. I didn't get a reply for 5 days with multiple reminders. I was then asked to write to a separate email after 6 days of following up. Post that, I have tried contacting customer care through different channels multiple times but CHIS has blatantly ignored all of my booking requests. As a compensation, they told me that they are upgrading my membership to 'PREMIUM' status which means that I will get premium and quick customer support. They are offering me something that I am liable to get as a member who has paid for the services. Even before this booking I had to shamelessly follow up for other requests. The company is just giving the same reply again and again and I have been in talks with them over a month now.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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saini Raman

from Delhi, Delhi

Sep 10, 2022

Not providing services after taken huge amount for membership.

Address:

OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager Noida Gautam Buddh Nagar District Uttar Pradesh India 201301

I have taken membership from this company in 2018. Everytime I want booking from them they made excuses that properties are not avaibale. Right now I want to book hotels in udaipur but they are saying that they don't have any property except Jim Corbet and Shimla.. always give excuse that Our property is inactive in all other locations.
Although they have added much number of hotels in their app and website. They already had taken a huge amount from me for this membership. And now they are denying to provide services. Their strategy is to tap people and take their hard earned money and then not provide hotels so that they end up not booking it.

Regards
Raman Kumar
[protected]

+1 photos

Sep 14, 2022

Complaint marked as Resolved

After doing couple of mails and phone calls, finely they agree to book 1 hotel in Udaipur.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

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