Country Holidays Inn & Suites Complaints & Reviews

Service is very pathetic. Not giving booking after so many mail conversation. Everytime adding conditions.

They are making hitch in every booking and all mails. Locations.. amount...extra bed...etc...
Promised 5 star service but hardly it's 4 star.

I want my booking amount back.

We are trying to book holiday packages as per our membership plans, but cannot book since our membership pre and post pandemic. None of the contact numbers provided are responding. Really getting frustrated.

We extended our membership by paying additional amount whuch was confirmed by your mail dated oct 2020.But it is also not reflecting in our membership dashboard.
Please clarify .
We hope that we are not...

I have paid money for hotel booking but I have not been given hotel booking voucher.My flight is tomorrow at 6 am but in the absence of hotel booking it is not possible to travel.
Moreover very less time is left, We have to reach Delhi from Agra.I am highly pained.Phone calls are not received by the company.
CHIS is highly unethical, unprofessional and looting innocent people.

I was given a complimentary stay for Maldives with my 10 years membership plan which I bought on 9th January in Rs 2 lakh 15000 Rs.
For complimentary stay booking in Maldives I was charged Rs 6000 for breakfast and Rs 29500 for air tickets.Which I paid online.
After several mails and phone calls I have been given air tickets of tomorrow'6 am flight which is useless if hotel booking voucher is not provided.
We can not go ...I am highly dissatisfied with the services of CHIS.It is Fraud and looting customers.

We purchased a membership of CHIS in October 2021. At that time company gave us a complimentary stay at Maldives and flight ticket coupons worth rs 30, 000. But when we tried to book flights, they always said there is a server problem, or server is under maintenance. And they spend whole 4-5 months with those silly reasons. Then we tried to booking for Goa. But the staff was so rude and careless. Thed didnt receive our calls, we tried to...

Kalpana Gupta
Membership ID of CHIS AKP779577

I recently became a member of chis so thougth of booking internatinal flight tickes through them. I have also made the payment but they haven't sent the tickets till now. Its been 5 days since the payment has been made. They do not even receive the calls. After 2 days its my departure date but Im not even sure that these people would be sending the tickets or not. They do not even agree to cancel the membership after giving such bad experience right at the starting and not even picking up calls. Even when you call at customer care they say that the related person is busy in a meeting and he will you back. Its been 3-4 days and im hearing the same reason but I never get a call back. Is this how the services are supposed to be. As the payment has been made please provide me with the tickets.

Sir my name is akash giri before I worked in country inn Hotel bhiwadi, Rajasthan in 2015.

As per the subject I am requesting miss das (HR) for approve my banking details in pf account. She promise me to do this within 7 days but still she didn't do.
Even she don't reply to my messages.
It's not good for your ex employees. M belong to a very poor family. This small amount can be help to my family.
But don't know why she is not understanding the problems of ex employee who is poor.
Feeling very sad.
I request please tell her to approve my banking details.
They are rich maybe that's why they are not understanding the problems of poor people.

Even they have to understand that what is the situation is going on during this Pendamic.
M not begging, m just requesting for my amount. Whoever reading this please it's my humble request plz forward this to country inn suites, bhiwadi Rajasthan.

CHIS customer experience is very pathetic.
Whenever we have to go on holidays I start chasing them 30 days back for first two weeks they don’t respond, then they give some hotels which are available online at just 2-3000/night and have a very poor reviews.
They hardly pick up their customer care phone numbers and hardly reply to the emails.
Every time we have to burn our heart and souls to book holidays and some how if we manage to get the stay the experience of property is very bad.
It seems we are left with two option either dime a suit to get refund or refuse our standard of holiday experience and keep begging the highly unprofessional & unethical employees of CHIS every year…
Taking their membership was the worst decision in holiday’s spending so far..
Can someone show us the way to get out of this painful situation??

This is fraud company they are cheaters at time of package he make fake promise now he is not responding any call and customer care no is always offf i called 40 times but not worked
plz my humble request to you plz refund my amout

Recently I had contact with CC team about the shimla Property. But there was no availability as per the huge demand of holidays there.
I have visited many places with CHIS. It's a nice experience but this time. I'm hurted.

Kindly resolve this ASAP.

I had a querry and I reached CHIS executives for the same that I need to spend holidays in hill stations like Shimla, Manali. The availability is not available for a long time due high demand in the location.

I need an urgent discussion over the same.

Thanks

Dear CHIS,

Aapke aapne hi apne nhi hain to hmare kya honge.
Mr. Gaurav from Reservations I think. He told me that don't recommend Membership of CHIS to anyone. I'm recommending you Something Westin Holidays which is coming with a great holiday offers.
He recommended us to join Westin. What a great team you are having.

Have a great Day

It's been a year, I took the membership. At the time of taking membership, they verbally communicated many benefits, including rooms with breakfast, 2 rooms adjustment in a day from the days available but nothing in actuality. Now, every time they say breakfast is additional, 2 rooms cannot be booked in a day despite asking them to adjust from membership days.
Besides, we cannot plan in advance any vacation as they book hotels 25-30 days in advance only, if I have to book my flight and am not sure of the hotel whether I will get the desired property I end up booking a hotel on my own directly which again so frustrating. Also, they don’t have properties across locations which is again shocking.

I want my amount to be refunded.

Already submit one complaint but I got calls and they promise me to give rooms for proffered location and hotel. But still no confirmation given. I already book hotels from goibibo site. I don’t think they will give me any room in future . Any good hotel is either sold out or not in their list. At the time of membership the confirm that they will give 4 star or 5 star hotel only and the hotels they show during presentation is not available in their list. I request please refund my money . I don’t want this membership. Response is very slow to book any room we need 15-20 days. Without any booking they told me to mention this issue as resolve. I request please stop they to sell this product this is totally wastage of money.

It is a fraud company. Promise moon to you and give you "baba ji ka thullu"

My ID is CHISPH 773170. I took this membership around 4 yrs back. First booking i took immediately alongwith the payment so that was good. But after that There is always one or other excuse ready with them for not providing a property.

Even while getting the membership i was promised to provide two rooms in case of need by adjusting the days pending or due. but now they refused to do so. As while getting the membership my kids are below 6 and now they are above 6. and now they are forcing to provide another room on tariff basis only. Which is unjustified.

Its a fraud company. Promise moon to you and give you "baba ji ka thullu"

i took this membership 4 yrs back. First booking i took immediately alongwith the payment so that was good. But after that they only provide property in off season and the one which is available online through other sites at a much lower price. There is always one or other excuse ready with them for not providing a property.

At the time...

While giving membership they confirm me that they will provide 2 Rooms and for first booking they give me 2 rooms after that it is very difficult for me contact them. They Pick Phone very rarely response on Email is very Poor.

They charge for Extra room and breakfast .

My 60 night and 70 days still pending i need refund

One more complaint I want to file. The response that we get is not up to the mark. We get the mail response in next day. It should be a promy responsive team.
Make it upgraded.

Dear Team,
I am a member since 2020. My membership ID is CHISAPK985424. As per the advice I can the booking in Tree Houses. But the booking team denied as per the availibility. I want the booking in Kerala in Tree House.
If not available now. Kindly make it available in the next month.

Its very important.