Country Holidays Inn & Suites Complaints & Reviews

Dear Team Country Holidays Inn & Suites

I am a member of CHIS since 2019. I have visited various places but I am not getting any more option to chose from destinations all around the world. I need more properties options. Share some new options of properties, this new year.

Hi Team,

Further to our last compliant, we have tried to reach their CEO (vishal Rai) multiple times but he is also not responding and we are left with no choice.

Like every other time, we need to book hotel from our pocket despite paying 80K INT 4 years back to this company with fake promises

Request to take immediate action on the company who is looting its customers and spoiling life of many families.

As mentioned in our earlier complaints, company has taken full amount in advance (4 years back) and we are yet to use any nights from our 30N package as they have one or the other reasons to deny for the request we make...we eventually end up paying from pocket and this is huge burden for us...

We have requested to return our money back several times but they never took any action on this and we continue suffering on this. We would like to lodge this complaint to take right action and save customers like us

Hi I purchased packages of 55000 in 2020. When I purchased this product, your sales manager (Mr. Rohit) made the wrong commitment. which is not fulfilled. I also connected with your customer helpline on 2-3 occasions, but no resolution was given by your team. Also forwarded many emails, but no resolution was given. fake commitment done by the sales manager,

1. 5000 Big Bazar Coupons
2 Air Voucher
3. Refund of 55000 EMI intereste.
4. Aurjustment of AMC Rs. 7000.

I never recommended this company services.

Hi Team,

It's been 4 years since i buy 30N package from the company with the promise to provide 5 star properties in all major cities and locations.

Whenever we made request for booking the Hotels, they never provide the option that you have requested and will say "we do not have hotel availabilities for the duration you have asked" or else "We do not have hotels for the dates you requested". These responses...

Am a member of Country Holidays Inn and Suites having membership No. CHIS778947 since 19 December 2020. On 2nd September 2022, I requested for hotel reservation at Hotel Golden Tulip, Deira-Dubai-UAE from November 7 to 13, 2022. Mr. Amit Verma of Booking Team, CHIS confirmed the hotel booking by attaching a voucher showing the reservation from November 7 to 13, 2022 in Hotel Golden Tulip, Deira, Dubai UAE.

I along with my spouse...

This is in reference with my previous complaint which I had to resolve. They were blackmailing us continuously while there was no one responding from consumer complaints forum.

[protected]@countryholidaysinnsuites.com
[protected]@countryholidaysinnsuites.com
[protected]@countryholidaysworld.in
[protected]@countryholidaysinnsuites.com
[protected]@countryholidaysinnsuites.com

They have taken 3 lakh rupees and signed an agreement. They are not providing us any services. They fooled us and took 1.5 lakh rupees for Maldives trip and did provide us the bookings. They are continuously lying. I have all the emails of their lies. They are doing mental harassment and giving us high stress. My wife is very much depressed because of this fraud.

I bought a 5 year plan from this CHIS company, they have quoted price of rs 95, 000 and after sale rs 1, 10, 000 charged from me. They had given assurance for refund of rs 15, 000 in 15 working days (everything is recorded over the mail from CHIS) but it is disheartening even after 5 months of follow-up and around 100 of mails exchange between me and CHIS, issue is still unresolved.
I had conversation with various employees from CHIS...

I m keep asking about the resolution but Countryholidayinn doesn't reply.I m keeping all these message as proof, so that I can prove my case in front of Consumer Authority.

*** Fraudestry and Mis Representation of facts, Breach of trust Alert in Travel industry ***
We came across a situation with one of our close friends, where they purchased a membership from CHIS (Country Holidays Inn & Suites) this year.
CHIS sales person contacted them to come and listen to their presentation on the company and anyhow wanted them to purchase any membership. So they explained a 5years plan to them, and when...

My membership no. CHISDLSA777570. I bought the membership I'm 2018-19. I have paid all amount as they require. Till now I have availed only 1 offer. Due to pandemic I couldn't book till 2022. After that no booking i have done due to this company not answering my phone call even they are not replying on my mail. I am trying to login on thier application but wrong I'd and password showing there. When i am trying to reset my password than wrong user id showing there.

Very bad services and I will never recommend Country holiday Inn and suites to anyone.

I feel they cheat me which is illegal offence.

My membership no. 779508. I bought the membership I'm 2019. Till now I have availed only 7 days 6 nights offer. Due to pandemic I couldn't book till 2021. I availed 6 nights 7 days in 2021. This year in 2022, I somehow got one night complimentary booked. But this year 6 nights 7 days are still pending. I have written multiple emails since 7th Nov to book a hotel..First they mailed me back Manesar, gurgaon location is not active. Then I asked...

They asked me to make the payment for booking hotel and flights. And after I made the payment, this person named Amit stopped responding my calls/emails/chats. I have to go to Maldives on 7th December and they ignoring all my calls/messages/emails.
I am following up with every email ID I had but looks like entire org is fraud.

[protected]@countryholidaysworld.in
[protected]@countryholidaysinnsuites.com
[protected]@countryholidaysinnsuites.combr...

Chis management has promised to refund my money in Feb 2022.Still they haven't processed it.All things are recorded over email.They have mentally tortured us a lot from so many past months.

I was promised from CHIS to refund 15, 000 of interest part against the 5 yr plan purchased from them but now after 5 months they are not returning it and everything is recorded over the mail from CHIS.
No one from the senior members of the team look into to resolve the customer grievances.
I will not recommend anyone to avail the services of this company as I feels like cheated.

Took a 5yr domestic/international plan from CHIS in 2019 with Member ship ID CHSIDLSA776987. Since starting faced issues with booking and I was taken 4 days Reservation during 2nd Wave of covid in Dec 21 . So he provide me the booking because nobody wants to travel these days But once i requested reservation in dec2022 from week1 to till week 3 any dates for 5 days reservation then he offered me 2 year extension plan and there represtative...

Took a 5yr domestic/international plan from CHIS in 2019 with Member ship ID CHSIDLSA776987. Since starting faced issues with booking and I was taken 4 days Reservation during 2nd Wave of covid in Dec 21 . So he provide me the booking because nobody wants to travel these days But once i requested reservation in dec2022 from week1 to till week 3 any dates for 5 days reservation then he offered me 2 year extension plan and there represtative...

My membership id is CHISAKP780520 and my issue is this that I am getting regular fake promises from the customer care of country holiday inn.They are not providing any booking any reservation to given place and destination. I am just asking from last August 2022 but still they are just denying each and every request. At last I decided to withdraw my membership with country inn and need all my money back with compensation.

Last year i requested Mayfair(Goa) resort which was mentioned on your website and also shown to me during buying this membership.
I got the same response as you have mentioned below( the property is not active). I was embarrassed to take my family to an under average and unhygienic hotel.(booked by CHIS)

This year also i got the same response from your team when i asked to book KK Royal, Jaipur.
I would have to ask my Advocate to see if this comes under section 420 IPC.
You have sold me this membership showing all these properties which are still active on your website and when i book it's unavailable ( what is the use of this membership and your services)

Please ask your senior to give me a call when possible and this mail will be used in consumer court if required.

Awaiting yours,

Bv

I book a holiday packages from country Holiday inn in September and pay them 96000 for vacation in Bali for 6 nights .
I pay money and book the package in September for 14 nov to 21 nov, but this company haven't share the vouchers till the last date and at end moment they cancelled my bookings saying technical reasons .now they are keep postponed they bookings everytime and not answering my calls and mails . Amit Verma is the stakeholder of my bookings who initiate the bookings and ask for charges that time now he is neither answer my calls nor revert on my mails.
Please look in to this and take actions against him.