Country Holidays Inn & Suites Customer Care
Country Holidays Inn & Suites
Customer satisfaction rating: 69%
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170
COMPLAINTS

Country Holidays Inn & Suites Customer Care

Country Holidays Inn & Suites

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Address
OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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1

Phone:
Phone:
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1
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6

Customer satisfaction rating
69%
Complaints
170
Pending
0
Resolved
115
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
MonClosed
Tue10:00 am - 06:00 pm
Wed10:00 am - 06:00 pm
Thu10:00 am - 06:00 pm
Fri10:00 am - 06:00 pm
Sat10:00 am - 06:00 pm
Sun10:00 am - 06:00 pm

Country Holidays Inn & Suites related photos (19)

Country Holidays Inn & Suites Complaints & Reviews

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Country Holiday Inn And Suites — fraudulent promises [Resolved]

 Shabnam rani on Sep 26, 2018
I have recently purchased chis membership and paid half the amount. They had made many false promises as below:

1. During selling of membership, there executive told that the 'annual maintenance charges (Amc) are to be paid 7000 only before making the trip, no gst should be paid on it as gst already included in it. But when next day i called there call center they refused by saying that every time you have to pay amc agreement.

2. Regarding refund policy, the executive told that after taking 1 trip we can go for cancellation of the membership by

Paying...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Country Holidays Inn And Suites — fraud company

 Mayankgupta001 on Sep 25, 2018
I am holding the membership of country holidays inn and suites and my membership id is chisld772511, basically they take customer's money in advance and promise to provide hotel room whenever needed in certain places of the world. I paid a huge amount to this company. This company promise us to provide 5* star properties but always provide us 4* properties. They told us to give near by hotels to the main market but their hotels are too far, even their 4* star hotels are very less rated, they told us to provide upper category rooms but always give us basic rooms. They even take 3-4 weeks to provide...
Complaint comments  Read comments [2]Complaint category Travel Agents

Country Holidays Inn & Suites Pvt. Ltd. — membersship id: chisdl772135 - request for refund of membership fee paid

 Liteshrohilla on Sep 24, 2018
Hi,

We have taken CHIS membership last year in Jul'17. We have not availed any services till now. The cost of membership was Rs. 78, 000 for five years. The benefit under this was - 6 nights, 7 days free stay per year (total 30 nights in 5 years) in 5 star or a 4 star property. Also, apart from above, below mentioned stays were to be provided complimentary in addition to the basic stays :
1. 1 night stay at ITC Fortune, orange Park, Gurugram
2. 2 nights, 3 days stay at some resort in Jim Corbett.
We have not availed any of the basic or any complementary stays...
Complaint comments  Read comments [2]Complaint category Clubs, Bars, Restaurants

Country Holidays Inn & Suits Pvt Ltd. — fraud & misrepresentation [Resolved]

 P Khurana on Sep 20, 2018
Complete misrepresentation & malafide intention of sales & marketing team of country holidays inn & suites pvt ltd (Chis), they lure customer in name of freebies of movie tickets & free hotel stay, on meeting they hypnotize by sweet talks and showing rosy picture of free stays in their owned hotels on becoming their members whereas they don’t have any property of their own. They have kept a misleading name using two popular hospitality brands country inns & suites and holiday inn. If customer resists they push you stating, this is exceptional offer and valid for day of meeting only. They push...
Complaint comments  Read comments [4]Complaint category Travel & Vacations

Country Holidays Inn & Suites — booking not confirmed

 varun9317 on Sep 20, 2018
I have a holiday voucher of country holidays inn & suites. When i got this voucher they promise me to provide booking any location in india. But i want to make booking at my desired location they told me that they can only book from their 7 locations. What is this? I am totally disappointed. I want to convey this message to all people please dont go to their promotional event you definitely dont get any benefits from them and you are going to loose your precious time & money....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Country Holidays Inn & Suites — I want my refund [Resolved]

 Nandan210395 on Sep 6, 2018
I have paid 75000 to the company. I fell into their trap. I am a very poor guy. I have many responsibilities and burben to bear. My payment is also very small as compared to this amount. I got a call from chis holidays. I am newly married so i fell into their trap of cheapest holidays and pays the amount from credit card. Now how i will pay the credit card bill. I have so much loan in addition to this. I have purchased this plan on 5 sep 2018. Today is 6 sep 2018. I want my money back. Please don't take my hard earned money....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Country Holidays Inn And Suites — have got cheated by fake promises [Resolved]

 bhasin rohit on Sep 5, 2018
We took the membership plan on 8th of march 2018 with membership id-
Chisdl773232. Its with utmost dissatisfaction and frustration i amwriting this. At the first place we were not at all interested in buying the plan but mr. Amit pandita which was sales manager at chis gurgaon forced us into buying this by saying first buy this trial package of 40 thousand in which we were promised 4 trips plus 1 stay at itc maurya, manesar with bf but now since july when we are trying to avail our first trip, a whole lot of t&c are put before us on both voucher and membership nights which at the time of...
Complaint comments  Read comments [4]Complaint category Travel & Vacations

Country Holidays Inn And Suites — country holidays inn & suites, total, fraud false promises lies not issuing full refund and forcing membership against our will [Resolved]

 Shaurya007 on Aug 22, 2018
*latest update*

After lot of follow ups and conversations with chis team (Mr ujjwal roy, mr rahul and sales representatives), they agreed for refund of only rs 55000/- as against the total payment rs 70, 000. When i asked why they are deducting rs 15000, they said they will have to deduct some charges and will not be issuing full refund to me.

I talked to past chis members who had recently cancelled the membership and was issued full amount. After that i called up mr ujjwal roy again and confronted, why the amount has been deducted in my case and not other member case....
Complaint comments  Read comments [1]Complaint category Travel Agents

Country Holidays Inn & Suites Pvt. Ltd. — refund of my membership fee rs 150000/- from country holiday inn membership no chisdlsa775102 [Resolved]

 gopi saini on Aug 19, 2018
Refund of my membership fee rs 150000/- from country holiday inn membership no chisdlsa775102

I want to refund amount rs 150000/- which is paid to chis (Country holiday inn and suites) company on dated 13/08/2018, because chis company a fraud company,
Company sales person make fake verbal promises and informed us - during the holiday tour fooding/pickup, drop expenses borne by chis company. Sightseeing
Arranged by company only fuel charge will be paid by member. Sales person also said if our service not satisfactory that you can cancelled agreement at any
Time...
Complaint comments  Read comments [6]Complaint category Travel & Vacations

Country Holiday Inn And Suites — false promises and pathetic services [Resolved]

 sukhvindersingh4711 on Aug 18, 2018
I have taken their membership in july 2018. You are the king to the company on the day they are selling their plan. They will promise you everything you want to hear. They charged 1.8 lacs for their membership on the assurance that they will provide guaranteed accommodation with 20% discount on air tickets, visa assistance and showed all the wonderful properties on the site. After buying the membership, the only thing we have seen that those same sales persons do not even pick up the call to fulfill their promises. On asking company about accommodations, company says they do not have properties...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Country Holiday Inn And Suites — country holidays inn & suites fraud, illicit, refusing refund and forcing membership against our will [Resolved]

 RuchikaGoel on Aug 17, 2018
My worst experience with a country holiday inn & suites (Chis), don’t confuse it with brand (Country inn & suites)

I have recently become the victim of chis fraudulent tactics forcing me to take their membership but i somehow managed to save nearly half the amount but got into their trap to pay half the amount via credit card.

The sweetness and gesture the sales team will show while selling their membership, you will be bound to fall into their trap and once your card is swipe, they will give you an agreement to sign stating that this is the written commitment of...
Complaint comments  Read comments [2]Complaint category Travel Agents

Country Holidays Inn & Suites — country holidays inn & suites fraud, false promises, refusing refund and forcing membership against our will [Resolved]

 Shaurya007 on Aug 17, 2018
I have recently purchased chis membership and paid half the amount. They had made many false promises as below:

1. During selling of membership, there executive told that the 'annual maintenance charges (Amc) are to be paid once you

Complete 7 days of trips, but when checked there agreement, it's mentioned that amc charges are to paid at the time of

Making booking and when confronted on this point they even lied and said they didn't say any such thing.

2. Regarding refund policy, the executive told that after taking 1 trip we can go for...
Complaint comments  Read comments [5]Complaint category Travel Agents

Country Holidays Inn & Suites — fraud, illicit and unlawful practices, refusing refund and forcing membership against our will [Resolved]

 Gurwinderjit2018 on Aug 12, 2018
My worst experience with a country holiday inn & suites (Chis), don’t confuse it with country inn.

The sweetness and gesture the sales team will show while selling their membership, you will be bound to fall into their trap and once your card is swipe, they will give you an agreement to sign stating that this is the written commitment of what we discussed showing the amount paid. They will not let you read the other conditions saying that you can read it later.

Here is the description of the incident that i have gone through with “country holidays inn & suites...
Complaint comments  Read comments [18]Complaint category Travel & Vacations

Country Holidays Inn & Suites — fraud, refused membership cancellation and refund

 Gurwinderjit on Aug 12, 2018
My worst experience with a country holiday inn & suites (Chis), don’t confuse it with country inn.

The sweetness and gesture the sales team will show while selling their membership, you will be bound to fall into their trap and once your card is swipe, they will give you an agreement to sign stating that this is the written commitment of what we discussed showing the amount paid. They will not let you read the other conditions saying that you can read it later.

Here is the description of the incident that i have gone through with “country holidays inn & suites...
Complaint comments  Read comments [6]Complaint category Entertainment and Recreation

Country Holidays Inn & Suites Pvt. Ltd. — for cancellation and amount refund req [Resolved]

 Ajay S R on Aug 8, 2018
I had recently purchased the membership with chis for 10 years and gone through very bad experiences of their services and staff behavior. Let me narrate the whole experience

Wrong commitment and information,
1. At the time of giving package your officer provided me wrong information about interest, as per them interest not applicable on my credit card emi. But after payment i came to know that interest added in my payment. Then he confirmed me that interest amount will refund to you through cheque right now. And after 5 minutes again statement changed and denied for refund...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Country Holidays Inn Suites — fake promises to sell the membership, id chisdls774453 [Resolved]

 gauravpriyabhutani on Aug 8, 2018
Mr. Raunit, venue manager of this company sold the membership with fake promises to me with membership id chisdls774453. At the time of membership they told that i can avail 3 room per day for any trip. When i tried to book the trip to udaipur, they are denying to book 3 room as they said you cant book 3 room because you have owned a membership only for 1 room. I purchase this only in terms that they will provide 3 rooms everytime when we go for vacation with family, now they denying the statement. Actually they denied all the things said at the time presentation. I have paid 140000 for this membership...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Country Holidays Inn And Suites — country holidays inn & suites false promises for membership. want refund of my membership fee [Resolved]

 Pratikrasmi Panigrahi on Jul 27, 2018
Hi team,
Through this complaint i am notifying you about the fraud happened to me made by country holidays inn suites (Chis) company.
I have taken their membership on 17th june 2018 and my membership id is chisdlsd774070. When i was approached by the sales team
For taking the membership, initially i was reluctant to take the membership. After around 1hr of conversation with the sales staff
Mr. Sharukh still i was not willing to take the membership but then the sales manager mr. Abdul khursid had came to me and personally
Promised me that he will help me with any...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Country Holidays Inn & Suites — false promises

 siddhant.88 on Jul 25, 2018
At the time of sales company makes bold promises about there properties and also that you can accompany you family and friends with you. But once you purchase membership everthing changes. Now you can't book rooms for your family (Parents) along with you.
After multiple follow ups they agreed to book rooms but changed property category to lower class.
For a single booking they harras you like anything. The senior members don't talk with you. Worst experience....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Country Holidays Inn & Suites — false promises for membership. want refund of my membership fee [Resolved]

 AbhishekSingh0788 on Jul 19, 2018
CHIS (Country Holiday Inn & Suites) company gave me false promises and I purchased their membership. But when I tries to use them, they denied for most of the things committed at the time of Payment.

When I mail to their reservations team, they say reservations are not possible. Contact sales team. And sales team don't even pick my phone. They normally pick after I call them 6-7 times and they also say blah..blah terms and conditions.

I haven't used any of the Holidays till now, not a single booking and I want to get my money refunded. This is pathetic....
Complaint comments  Read comments [9]Complaint category Travel & Vacations

Country Holidays Inn & Suites — fake commitments by marketing executives

 [email protected] on Jul 14, 2018
Worst experience, cheating through proper legal knowledge. please read terms and conditions before signing their contract.

I was told by Abdul Khurshid while selling the plan. That I can get you refund after deduction of 15000/- if you don't like the hotels, whereas when I called and checked with customer care after receiving my welcome kit. Whether my amount is refundable or not. She responded that it is not refundable, they will refund in worst case scenarios.

I complained for my stay in golden tulip- manali 25th-27th june 2018 on email ID of their customer care....
Complaint comments  Read comments [4]Complaint category Travel & Vacations

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