Country Holidays Inn & Suites Complaints & Reviews

I bought a 5 year plan from this CHIS company, they have quoted price of rs 95, 000 and after sale rs 1, 10, 000 charged from me. They had given assurance for refund of rs 15, 000 in 15 working days (everything is recorded over the mail from CHIS) but it is disheartening even after 5 months of follow-up and around 100 of mails exchange between me and CHIS, issue is still unresolved.
I had conversation with various employees from CHIS...

I m keep asking about the resolution but Countryholidayinn doesn't reply.I m keeping all these message as proof, so that I can prove my case in front of Consumer Authority.

*** Fraudestry and Mis Representation of facts, Breach of trust Alert in Travel industry ***
We came across a situation with one of our close friends, where they purchased a membership from CHIS (Country Holidays Inn & Suites) this year.
CHIS sales person contacted them to come and listen to their presentation on the company and anyhow wanted them to purchase any membership. So they explained a 5years plan to them, and when they were still reluctant, executives started throwing lucrative offers on the top of the membership. Finally they ended up buying a 5years domestic trip plan on EMI basis.
1. Even after almost 3 months they did not receive any hard copy of the contract and user credentials which was supposed to be received within a week of purchase only.
2. They were promised to be provided with the 4/5 star hotel rooms only whenever they want for any location. Now when they are trying to redeem the holidays voucher (given on the top of membership), CHIS team is not providing the bookings, they are only giving one location as per their cost effectiveness in which they are not interested. On the top of it they are asking for the utility charges, which their sales executives denied at the time of purchase. They said no additional charges would be levied while redeeming the vouchers as they are members and already have paid for the membership. CHIS team communicated that after taking the membership, holidays vouchers will be treated as membership vouchers only, but the reservation team is not considering this even after explaining the scenario multiple times.
3. Sales Executives Santosh Mishra and Vijay Chauhan mis represented the fact by saying that if they dont like the services then at anytime they can discontinue or withdraw the membership and promised to help in membership cancellation, but when they tried for refund/withdraw/cancel the membership, it was denied by CHIS customer support team as well as both the sales executives.
4. CHIS is taking money from people but not providing them booking on long weekends, peak seasons and on normal days as well by giving the sake o[censored]navailability.The company never seems willing to provide any booking. Our friend had to reschedule their plan multiple times as CHIS team everytime refused to provide the booking on any date for the whole month of August and September saying it is peak. It is limit of negligence as our friend bought the membership for seamless and hassle free hotels booking but CHIS and its reservation team is now giving them a hard time, lot of stress and eating up our work time which is impacting their mental health now.They also raised the grievance within 10 days of purchase because of neglecting and ill behaviour, yet trusted CHIS and gave the team a chance to book their future travels. They had to stay on-call with their team for several hours for a month just to make a reservation and even after that nothing turned out positively.
5.They had a telephonic conversation with the Assistant Manager of the reservation team, he himself told them that the bookings are not available. They did not pay any attention to their mails, calls and were just lingering on their booking until a complaint was raised. Manager continuously forced them to mark the complaint as resolved and told them to provide further bookings only after marking it resolved. The CHIS team made the case priority only after getting a red alert, otherwise nobody was paying heed. All this headache is giving them mental stress now.

False Promises:
a) Sales executives falsely promised about the reversal of the membership and the utility charges.
b) Did not provide a hard copy of membership contract and user credentials till now.
c) Did not provide bookings on weekends and peak seasons even after being a paid member.
d) They are providing only basic rooms not the promised 4/5 star hotels.
e) Not providing bookings as per the customers plan, instead forcing members to avail vacations as per their availability everytime.
f) Customer care and reservation team never replies on time.
g) Refused to redeem the holiday vouchers, instead asked members to redeem the membership only.
h) EMI deduction summing up to more than the said amount.

People paid them with their hard earned money and wanted timely, seamless services in return which CHIS never delivered. Many families have fallen prey to their false promises and misrepresentation of facts. This company should be reported to the consumer court now as they have started the business for looting the public. Special query should be arranged for their Sales Representatives as they are the ones who befool the innocent people. They should be charged for the fraudestry, Breach of Public Trust, MisRepresentation of Facts and should return the money ASAP.

My membership no. CHISDLSA777570. I bought the membership I'm 2018-19. I have paid all amount as they require. Till now I have availed only 1 offer. Due to pandemic I couldn't book till 2022. After that no booking i have done due to this company not answering my phone call even they are not replying on my mail. I am trying to login on thier application but wrong I'd and password showing there. When i am trying to reset my password than wrong user id showing there.

Very bad services and I will never recommend Country holiday Inn and suites to anyone.

I feel they cheat me which is illegal offence.

My membership no. 779508. I bought the membership I'm 2019. Till now I have availed only 7 days 6 nights offer. Due to pandemic I couldn't book till 2021. I availed 6 nights 7 days in 2021. This year in 2022, I somehow got one night complimentary booked. But this year 6 nights 7 days are still pending. I have written multiple emails since 7th Nov to book a hotel..First they mailed me back Manesar, gurgaon location is not active. Then I asked for Jim corbett or agra. They gave reply for hotel atulya in agra. I asked for multiple dates . They said location is active . You need to book for after 15 days. I tried asking for 3rd 4th Dec. That's booked. 16 to 18th Dec that'd booked. 9th to 11 th Dec thats booked. So now I have mailed them to reply on available dates for hotel atulya taj and I m still awaiting the reply since 28th Nov. Very difficult to book hotel through email. They give reply after 5 days. Then again we email for booking.
Very bad services and I will never recommend Country holiday Inn and suites to anyone.

They asked me to make the payment for booking hotel and flights. And after I made the payment, this person named Amit stopped responding my calls/emails/chats. I have to go to Maldives on 7th December and they ignoring all my calls/messages/emails.
I am following up with every email ID I had but looks like entire org is fraud.

[protected]@countryholidaysworld.in
[protected]@countryholidaysinnsuites.com
[protected]@countryholidaysinnsuites.com

Phone numbers using which they communicate.
[protected]
[protected]

I have the proof of everything on email. I am calling them multiple times a day and sending multiple emails everyday. They will not just respond anywhere.

Even if they reply they will only give a fake timeline of NEXT MONDAY. Which they are doing for last 1 month

My Email ID is indra.[protected]@gmail.com
Registered Mobile: [protected]

Chis management has promised to refund my money in Feb 2022.Still they haven't processed it.All things are recorded over email.They have mentally tortured us a lot from so many past months.

I was promised from CHIS to refund 15, 000 of interest part against the 5 yr plan purchased from them but now after 5 months they are not returning it and everything is recorded over the mail from CHIS.
No one from the senior members of the team look into to resolve the customer grievances.
I will not recommend anyone to avail the services of this company as I feels like cheated.

Took a 5yr domestic/international plan from CHIS in 2019 with Member ship ID CHSIDLSA776987. Since starting faced issues with booking and I was taken 4 days Reservation during 2nd Wave of covid in Dec 21 . So he provide me the booking because nobody wants to travel these days But once i requested reservation in dec2022 from week1 to till week 3 any dates for 5 days reservation then he offered me 2 year extension plan and there represtative mr Mukesh and Kiran told me, that required reservation also he will provide . But once i denied the extension then he refused me to provide the reservation on majority of the location, in there website he is mentioned 41 location out of this 3 active location he shared me and out of these 3 location, one was already i visted through CHSI last year and 1 was Agra which is near to 2 hours journey from delhi. So there intention was very clear he is knowingly refusing for reservation
After that also several times faced issue with reservation as reservation team provide pathetic customer service.Since Taken membership 2019, they are continuously refusing reservation on the listed properties on their app and website and provide vague/ stupid reasons.
Sales team makes false promises. Reservation team really bad and management don’t bother to listen to customer grievances
I want them to cancel my membership and provide refund.
I have almost given them Rs. 8, 00, 00 /- +GST (including 1 AMC’s) for 5 yr domestic membership. Already 3 and Half years are completed and I have not even received service worth Rs. 10, 000. Every time I ask for booking, they just refuse by giving vague reasons. Last time when I opened complaint, GM Customer relationship Mr Rahul Arora assured that these issues will not happen in future, but again it started and now even he is not picking up call or reverting on WhatsApp.

I would like to take legal action against CHIS for harassment/cheating and demand full refund.

Please let me know if any other CHIS customer is facing similar harassment from them. I would like to take legal action against them.

Attaching one of the mail conversations.

Took a 5yr domestic/international plan from CHIS in 2019 with Member ship ID CHSIDLSA776987. Since starting faced issues with booking and I was taken 4 days Reservation during 2nd Wave of covid in Dec 21 . So he provide me the booking because nobody wants to travel these days But once i requested reservation in dec2022 from week1 to till week 3 any dates for 5 days reservation then he offered me 2 year extension plan and there represtative...

My membership id is CHISAKP780520 and my issue is this that I am getting regular fake promises from the customer care of country holiday inn.They are not providing any booking any reservation to given place and destination. I am just asking from last August 2022 but still they are just denying each and every request. At last I decided to withdraw my membership with country inn and need all my money back with compensation.

Last year i requested Mayfair(Goa) resort which was mentioned on your website and also shown to me during buying this membership.
I got the same response as you have mentioned below( the property is not active). I was embarrassed to take my family to an under average and unhygienic hotel.(booked by CHIS)

This year also i got the same response from your team when i asked to book KK Royal, Jaipur.
I would have to ask my Advocate to see if this comes under section 420 IPC.
You have sold me this membership showing all these properties which are still active on your website and when i book it's unavailable ( what is the use of this membership and your services)

Please ask your senior to give me a call when possible and this mail will be used in consumer court if required.

Awaiting yours,

Bv

I book a holiday packages from country Holiday inn in September and pay them 96000 for vacation in Bali for 6 nights .
I pay money and book the package in September for 14 nov to 21 nov, but this company haven't share the vouchers till the last date and at end moment they cancelled my bookings saying technical reasons .now they are keep postponed they bookings everytime and not answering my calls and mails . Amit Verma is the stakeholder of my bookings who initiate the bookings and ask for charges that time now he is neither answer my calls nor revert on my mails.
Please look in to this and take actions against him.

Resp. This is for kind notice in september 2021 your compamy representative MR SANJAY RAY and JAVED KHAN sold membership of 1.55 lac by giving false information so we deposite 1 lac to them after detecting the false information about polich we have stopped rest amount of rs 55k. After that they are not picking our call not responding messages another MRD MR. SALIM JAFAR giving false information after acceptance call your money will refund after deduction of some percentage if customer is unsatisfied after a long time customer care person says that all the sales persons and MRD left the company it shows that company appoint to a person for such kinds of job
We request you kindly refund our money ASAP we are sending regular mail for resolve of problem and i here came to know that there are various people with same issue looking forward for your response

till not responed yet

This is the 100th time that I am trying to plan a holiday but again receiving a negative reply from CHIS. I have not been able to use a single night and all of my money has been wasted because of your false promises. While taking the membership, I was told that I will be able to roam all over India. Now everytime I ask for a holiday- it is either Shimla or jim corbett everytime.

I demand complete refund, else I will go to the consumer forum.

This is really disgusting that you can not service your customer. I trusted your company and paid full maintainence fees for 5 years. I want my money back.

Membership Id - CHISNND780069

They called us saying that we won vouchers and when we went to collect them they show us a holiday package they transfer money before we sign the agreement but we didn't agreed to some terms of the agreement and decide to not sign the agreement, so they said the money we gave which is 1 lakh 50 thousand will be refunded in three days but it's been 4 months and we still didn't get any refund.
People involved are
Vishu
Shikha
Abhishek
Shritja
Uma
They all tormented me mentally and emotionally.whenever i call them they make a fool of me and say it will take 15 days and then they said it will take 30 days but i didn't receive a single penny.

Please be aware of this company, and be cautious while making any kind of payments to them. Your hotel/flight booking can get cancelled at any time after your payment is done even when you reach the destination it can be possible that you are without shelter in another country. This not customer oriented company at all, and not candidate for long term association.

They have to refund us Rs 31, 000 twenty days back as per their promise, but we are chasing them from last 20 days, they are expert in making excuses and don't respond properly at all. We are suffering a lot and wanted to alert other customers.

Will show thousand good things during sales, but will take sign on contract and they start misusing it. They will give you more than 40 nights, but if you can use even 15 nights will be appreciated. They have staff who dont know how to talk. Seems like hector are sitting there

Its difficult to take booking CHIS. They have many excused

1. Location is inactive every time
2. Will talk on call and will request that this time we cant do, but will do next time. and next time again same excuse
3. target location has peak time so cant give booking
4. maximum numbers are not reachable and reservation team is never reachable
5. if any old associate did any commitment, management doesn't care.

Its more than 20-25 time they denied booking due to inactive location, but on other sites like make my trips, thousand beds are vacant. New associates should be careful in case of CHIS. Planning for paid legal notice as well, but starting with that site now.

This company is fraud and expert in cheating customers. They have taken money on 10 September and don't have intention to give us flight tickets till now. Don't do this mistake of taking their membership you will regret and suffer a lot. Please play safe and don't ever enroll with this company.