Country Vacations — not fulfilled the promises and not responding for mails/calls, cancellation of ccil vacation/club membership and refund money.

Address:	560037
Website:	www.countryvacationsindia.com

My name is durgamahesh kummuru, i got a promotional call on jun 10th 2017 from a random number stating that i have won rs. 30000 of gift hamper from them and asked me to come with my wife and collect. When i went there, it was country vacation/club, sarjapur, marathalli outer ring road, bangalore. They gave me a one hour presentation stating benefits of country vacation membership. During the presentation the sales members who handled me were sathish and raj manoj, they promised me by saying the below false commitments and sold country vacation + club membership for rs. 190, 000 which i have swiped in 4 transactions (Rs. 1, 00, 000 with hdfc bank, rs. 30, 000 with citi bank, rs.30, 000 with sbi bank & rs.30, 000 with amex) credit card, after swiping card they given me pre signed ready agrement and forcing me to sign on that.
While signing the membership i have asked to give all the promised offers in the agreement and they said all the special offers will come with an official letter along with the welcome kit and membership card with in 24hrs., but i didn't get any. After all these, i am no longer interested to continue with the country vacation/club membership, kindly treat this as my personal request and cancel my membership with ccil/ country vacations and refund my money at the earliest. Below are the false promises made:-
• country vacation/club has close tie up with all the leading banks including citibank and hdfc bank, sbi (Which i have swiped) and will provide me easy 24 months emi option with zero percent processing fees and zero percent interest fee. (I. E., 1, 90, 000/24=8, 000/pm.) – but when i called up credit card bank customer care, i came to know that the charges are applicable and to be paid to bank by me. Later on when i talked to raj manoj, he told me that the emi will be reimbursed by 20 grams gold coin to you within 10 days of providing the credit card statement - which is now here mentioned via country vacations.
When emi didn't happen and full amount got deducted i contacted country vacations through mail and phone and mail many a times. But, no reply from them. I was damn pissed off!!

Later emi got approved by requesting by me, after i follow up with the bank.

My next fight is to get the emi interest amount and gold coin/microwave oven, getting membership cards and other things. No response so far, inspite of many mails. They will not lift the phone when i call. Visited koramangala, bangalore branch and they couldn't help asked me to approach the sales manager (Koramangala). But that manager is not at all approachable.. Only during joining, they tell so many things. Afterwards, they don't value customer.
• country vacation and club memberships are valid till life time and your next generation and transferable without any extra amount – but agreement says, country vacation is valid till 5 years only and needs a renewal.
• when i called to customer care they told me it is silver + blue member ship card and valid up to 5 years, i got shocked its not worth of 60, 000. Event my friends are having same they paid only rs.55, 000/-
• i came to know that they cheated me and they given wrong membership. (See price list as attached)
• country vacation offers the stay for 2-8 members for a period of 6n and 7days each year at cv with in india and overseas at any given time and all the clubs owned or associated with country club are 5 star and above.in case if the availability is not there or cv resort is not located in particular location, cv will provide an alternative equivalent stay without extra charges. – but the agreement doesn’t say the same. Also when i checked on country club app, each booking was asking to pay the utility charges which are around rs. 5000 for each booking - no such thing was mentioned in the document and during selling the membership.
• i can use the membership for 365 days a year (It was just mentioned as blue and normal priority)
• they said, an extra 7d & 6n complimentary will be provided each year via dae without any extra cost (Not even taxes since i would be paying amc each year) and can stay in tie up properties like taj, itc grand, leela palace etc..– but it not mentioned anywhere in the agreement. They also said (While selling the membership) that using this you can stay at any place around the world which dae includes. But when i called country vacations' customer care, they told that you will have to pay rs. 7000 to 14000 extra to use that facility. Also when i called dae customer care, they told you will have to pay $229 + taxes to book such hotels.
• free accommodation with free breakfast and snack services.
• i can use my allowed bookings for that year for rent or i can extend that to next coming year. – agreements doesn’t support this.
• free car pickup from airport/train station to the hotel and free car drop from the hotel to the airport and railway station, a travel guide and a personal cab all along your tour (Fuel charges to be paid only) - customer care says there is no such facility.
• free couple passes to the events such as new year eve, valentine’s day, deepavali, dasara etc. – but these are nowhere mentioned in the agreement or in cv website.
• using the party hall in country club / country vacation with free of cost whenever it is required (Including the electricity, decorations).
• hdfc insurance that covers 6 lakhs (I am not sure about the amount and also the plan - something they cover for me and my wife) with zero premium.
• can avail flat 50% off on bus/air fares by using county membership card, and every month 2 free movie tickets in pvr regardless of the availability.
• rent option if we are not using the vacation, the rent will be arranged by country club agents and i will get around rs. 25000 for that year booking as rented amount.
• if i didn't use the vacation for particular year, then i can move those days to next year without any charge. Also i can borrow my holidays from the next year.
• if i am not satisfied at any time, i can write a compliant letter to the office where i take the membership and i can cancel the membership at any time. The agents in country club will do the same for me. They will collect only the processing fees. Apart from all the above, they promised that as a special offer they are giving 4 complementary coupons. I. E., three international paid trips (Singapore, bankok and dubai) and one india paid trip (Bandipur) which includes free accommodation, food, site seeing with guide, pick up/drop and visa processing fees. For dubai, they promised to give flight tickets also for the couple.
Visa fees will never be charged for the couple whenever an international trip will be made.
This is how your sales people are cheating the customers. Please cancel my membership and refund me my full amount (Rs. 1, 90, 000) at the earliest along with the interest and compensation amount for all this mental torture during the period.

On top of all these things, i met few people who are suffering with same issues with cv.

By seeing all these things, i'm damn sure that future will not be good and i don't want to continue any more with them. I've sent cancellation mail too. But there is no response.

Kindly do needful,

Regards,

Durgamaehsh kummuru
[protected]@gmail.com