D-VoiS Communications Complaints & Reviews

My username is ashutosh206. I had requested the internet transfer for my connection from Ghansoli address to Airoli address around 19th Sep 2015. It was supposed to be transferred on 24th Sep 2015, but it took 15 days to transfer the same i.e. I got my connection back on 9th Oct 2015 after following up 4 to 5 times. So I requested to extend my internet plan by fifteen days which was active during that duration to fulfill my loss. Till now I have followed up around 4-5 time more for the action that needs to taken for the loss. Every time I call to customer care, they say I would get a call on the same day regarding the my complaint resolution. I wait for their call like a fool, still no resolution. Worst customer service provided by the D-VOIS. I have rather asked them to discontinue my internet plan and I will look forward for new internet service provider.

My internet is not working for past 10 days and following up through call centre and ticket. But never get positive response. Even i visited their office but the staffs are very rude. When told i need to meet some responsible senior in organisation, they avoided. Till now engineer is yet to visit and solve the issue.
@ management of dvois - pls seriously u have to have some professional ethics.

In spite of my many Call on your Customer Care Nos., personal visit, at your Vashi Office.. My Internet Service is not working... since 5 days... Its happened total 32 days in last 5month... Please give me your advise what to do.. Whatever due payment must be extend up to non working days. Customer id [protected] If service will not active within 24 hrs.. I have no alternate to complain to your higher authority. Thanks & Personal Regards Truly Yours DK SONI [protected]

I m resident of Airoli, I have been using Ion Internet from last few months. And this last 30 days has been a hell for me as Service in these days has been worst. If there was any word to describe service then it is not invented yet for their carelessness. In last 30 Days I have raised 10 complains regarding their service. Still their problems exist. There service for internet has been playing hide and seek. They are giving service for some days and then they are removing it purposely and giving foolish reason such as it was by mistake. I mean who on earth has given them rights to do this. I paying for whole 30 days 24x7 service. That means I should be receiving it. Their Executives who speak on phone are just hopeless and just not having knowledge of their company itself. Hire good interns who have at least some basic knowledge. Technician who is just a imaginary person to me has never visited and checked the cable from months. All they have done is saying that he will surely visit this time. MOST IMPORTANT: They keep on waiting for 15 to 20 mins to talk to customer executive. I mean seriously 20 mins is to much what do they really do this 20 min. Because I have never spoken to them more than 2 min. This shows that how many number of complains are raised day to day. And One more thing You Caller tune SUCKS. Just like your service... you better change it ASAP

I feel really sorry to say that I'm a customer of such a fraud company. I have been regularly or say daily complaining for my dis-connectivity despite advance payment.I am really sorry to inform you that I had applied for a Internet facility of your company, but due to some problems the Internet connection has never been constant. Because of which I am unable to do my work. I am very much frustrated with all these daily disconnection and calling the call center daily. The call-center agents have no information on what to do. They just raise a complaint and promise the technician visit. The technician never visit or never told about what is the fault. It is just fixed from outside. This has become a daily routine for me from past few months so we hereby request you to please refund my money.I even don't get a complain docket no. in SMS. I have to ask for complain no all the time. But this is going way beyond the patience. ENOUGH IS ENOUGH!!!

I am a resident of Koperkhairane, Navi Mumbai. The ISP is D-Vois I-on Broadband Service. I was complained many times, but they are not resolving internet issue. I need to call the customer service every alternate day to make the things right. They arrange engineer after 8-10 calls, and who never comes before 48 Hrs. Connection goes down post 5 AM and its start directly after 11 PM. I am not having connection even during day time. The complaints made to the team are unattended and never have been given a justification for these frequent disconnections As per logs “PPPoE hard line is disconnected, please check the line”, I don’t know what they are doing Best comment for D-Vois - Broadband Pvt. Ltd – Very Bad Service. Rating Negative 5 (-5 ) Connection Reliability: 0 Speed of ISP connection: OK

Sir, I have done payment of 603 rupees for Ion Internet Axs, but still they are not getting payment as they told me. i checked from the bank side and also merchant side, they given me the transaction details and that is mentioned below. if both the bank and merchant already paid the amount to i-on then how they didn't get the amount. so i request you to see the matter and anything required from my side please let me know. I-On User Name: surendra_sahoo Mobile No: [protected] Mail Id: [protected]@gmail.com Payment Date: 05/Apr/2015 Merchant: Retail_ccavenues_com MUM IN Merchant Order No: DSSV[protected]CC Reference No: 091844 Ccavenue Ref No:[protected] SBI Transaction Ref No: [protected] Thanks and Regards --- Tusar Ranjan Pradhan tusar.ranjan.[protected]@gmail.com mob: [protected], [protected]

Hi I have 2 ION connections one for my office and one for my residence. My internet connection is very intermittent and poor at best. Connection goes down post 6 pm. Now I am not having connection even during day time. I have filed several complaints. Even worse - somebody even marks the complaint as resolved without informing me and I get a message the problem is solved as per my message. Now I am trying to get hold of a customer service executive since today morning. Problem is even being kept hold for 7+ minutes multiple times no body comes on line. Request some body to look into this or else I won't have any option to take the matter further. My login id is jatin_4567 and mobile number is [protected]. Thanks, Jatin Sutaria, Mulund, Mumbai

I have been a customer of Dvois (I-On) for about 13 months now. Of these 400 days I used internet, I have faced disconnection at least on 150 days. The complaints made to the team are unattended and never have been given a justification for these frequent disconnections. The sad and disappointing thing is the customer service team shamelessly says, you ate using broadband and disconnections are common. I wish I had saved some of the calls. Day after day the connection drops and I am helplessly hoping it would be fixed. Stuck with this fraud provider because Airtel or Tata don't provide broadband in my locality. Even the emails I have sent to them have been unanswered. I need to file a consumer court case against DVois.

Hi, I am a resident of Airoli Sector 9, Navi Mumbai. The ISP is D-Vois I-on Broadband Service. I have complained many times, but the ISP is not keen to resolve my Internet issue as I am the premium user in our society. Most of the times, they don't even pick up the phone. If they do, they give false promises of fixing the issue and don't even come and misbehaves as well. Upon shouting many times, sometimes a technical engg. comes and does some temp. fix which is not resolving my issue. my contact no [protected] my email address - [protected]@gmail.com

In the month of April they had some problem with the online payment system so i had made the payment twice since the first time it showed me not successful, however the payment was successful at my bank . I confirmed with my bank and they said both the payments has been claimed and paid to D-Vois, however since April 3rd 2015, these guys have not refunded the money to my bank. The customer service executives are pathetic they dont know anything and just give u reasons to finish to call and say that someone will call back. Its been 2 months now and am still awaiting for my refund. Pathetic Customer Service and Worst Internet Service

Renewed with my internet provider; SSV I-on DVois;promised me unlimited 4 Mpbs for the whole year; Receiving only 0.5 - 2 ; with spikes of 3+ occasionally;have continuously written to them through customer care but they keep closing the complaints. I have data of more than 300 readings taken from two different reputed sites ; & different multi-servers http://testmy.net/stats/?&t=u&l=500&q=mario081054 http://www.speedtest.net/results.php?sh=7dbb81f9233569b1c42e13eeee113074&ria...⇄

I am a subscriber of i-on services, My user id is rrk1203. I did a transaction on[protected]:24:09 for D Vois Broadband Pvt Ltd via Net Banking – ICICI Bank using Citruspay. The total amount is 1247 INR. The transaction number is [protected]. However the transaction failed and I need to repay the amount using HDFC credit card. I have contacted Citruspay and they told me that the transaction has been successfully processed from their end. However the payment history page only shows the credit card transaction. I have called their customer care several times. First they told me to attach the Bank Statement. Then they told me that they did not get the payment from Citrus. I forwarded him the mail from Citrus. Then they told me that their mails are not working so they can not proceed. When I called again after some days they told me to call tomorrow since there was no guy in the related team. Even after 1 month I did not get refund of the same amount.

Paid for 4 Mbps for the full year in advance & getting less than 0.4 Mbps-1.2 ; {occasionally slightly more}; Tests taken from international servers on 2 different sites Ookla & testmy.net Indian server test give higher readings BUT very far from 4 Mbps; & these are not random readings but reading of tests taken for nearly a month now; {on as many as; 10+ servers} Have recorded data of nearly 300 readings ... Of late have been disconnected for periods of about 12 hours on 3 occasions. Have registered more than 20 complaints to them ; with data : Which they faithfully close {all this in about a month}

As a consumer of Internet service what should I expect?????? I am paying the money and the Internet should work. Which has never the case since I get the service connection. Below is the Example What I have received: KK[protected]C 18/03/2015 Closed 19/03/2015 20 th and 21 st I was not at home kk[protected]c 24/03/2015 KK[protected]C 25/03/2015 KK[protected]C 26/03/2015 KK[protected]C 28/03/2015 KK[protected]C 30/03/2015 KK[protected]C 30/03/2015 We are sorry to inform you that we had applied for a Internet facility of your company in November, but due to some problems the Internet connection has never been constant. Because of which I am unable to do my work. I am very much frustrated with all these daily disconnection and calling the call center daily. The call-center agents have no information on what to do. They just raise a complaint and promise the technician visit. The technician never visit or never told about what is the fault. It is just fixed from outside and I just receive the text message Your complaint number KKXXXXXXXXXXXXXC as per FEEDBACK GIVEN BY you. WHO ASKED ME to CLOSE THE COMPLAINT?????? This is the daiky routine for the past 3 months since January. so we hereby request you to please refund my money. I have sadly referred few of my friends to get the Internet connection from I-ON as I get the kind of connection (IFITL) (Only in terms of technology used) I wanted. But the service has never being consistent and from now oN I AM NEVER GOING TO REFER MY FRIENDS. Now I have started maintaining the Excel of all the complaints so I can show you how frequently I have been calling. Know the fact that My phone was formatted on 05/03/2015 and I was not at home from 4 th to 18 th and all the past cases are deleted from my phone. But this is going way beyond the patience. ENOUGH IS ENOUGH!!!

I had renewed my internet account with D-Vois ion and successfully paid the amount via online payment. However I didnt recieve any internet connection to my line. After raising multiple complaints I was told every time that the engineer would come and resolve the issue but nobody reapired my internet connection. I had to take another connection from another ISP and had to pay for their connection which is working fine now. I need the amount refund from D-Vois ion internet cause they took the money but never gave any internet connection despite many compaints raised.

I stay in Koparkhairne. I called for Renewal for 2 weeks. But no one came. I was Busy so I dint have a chance to visit their office.. But when I did this happens. I gave Rs.500 For 1mbps Plan to Reception Staff Mr.Pradeep and He gave me 512kbps plan instead because he was absent minded. or retarded . His name is Mr. Pradeep who sit near the entry counter in the office of D-Vois Vashi. He said that the Problem will be fixed by tomorrow that day but still after many calls they still haven't fix my issue. its the 3rd Day today and Who knows how many days will pass on like this. I am a busy Man. I can't afford time to visit there. Please Take action towards the discipline and irresponsibility of the staff. Talking to them is useless I think. They say they will do. But to my experience their service is declining from past 2 months. I want someone to take action towards such acts and poor service. If there was a law to punish such service It would have made it easier.

I have taken internet connection from Dvois Broadband pvt. ltd. Since last 15 days internet is not working at all. every day we call to customer care they send we will send technician today. but no one has come till date. they keep charging for this period also.

I have complained many times, but the ISP is not keen to resolve my Internet issue as I am the only one user in our society. Most of the times, they don't even pick up the phone. If they do, they give false promises of fixing the issue and don't even come. Upon shouting many times, sometimes a technical engg. comes and does some temp. fix which is not resolving my issue.

Hi, my name Daljeet singh, me and live in sector- 40, Seawoods, NaviMumbai, i have complaint regarding ISP company name D-Vois (I-ON SSV), As they take advance payment for internet service, and we are paying it in advance. The issue is in September month 2013, we barely received internet service, we launched complaint many time, even we asked them to change wire, they asked us to play extra for wire. That we paid amount Rs.500. In September month we barely used 6 hrs net service because ISP technically issue or what ever. in our package they allocated us 720 hrs and still left 714 hrs. because we did not get internet service. On month end or two days before package expire, they calling us to pay for next month in advance. as i already complaint this issue area manager of seawood, he promised us he will add 7 days extra to our package, when i called him again, he told us to renew your account, he cant help and even same wording from costumer care service also. Even there costumer care number is not toll free. (wasted lot of money on kept on waiting for line to be answered) [protected]. I mentioned my login and password you can clearly see my earlier usage and September month 2013 usage. They clearly cheating with us or many more customers. So, i kindly request please look in this matter. Head Office address: I-On SSv, Landmark society, sector - 14, vashi, Navi mumbai. My login Id: daljeetstephen1 Password: 123456 Login site address: http://i-on.in/ Seawood Manager No. +91 [protected] Thanking You, Daljeet Singh +91 [protected]