D-VoiS Ion Internet Service Provider — Not Fixing Internet Issue

 
17 Reviews
Navi Mumbai, Maharashtra, India
 chinu4343
I have complained many times, but the ISP is not keen to resolve my Internet issue as I am the only one user in our society. Most of the times, they don't even pick up the phone. If they do, they give false promises of fixing the issue and don't even come. Upon shouting many times, sometimes a technical engg. comes and does some temp. fix which is not resolving my issue.

Updated by chinu4343, Aug 04, 2014
Hi,

I am a resident of Nerul, Navi Mumbai. The ISP is D-Vois I-on Broadband Service.

I have complained many times, but the ISP is not keen to resolve my Internet issue as I am the only one user in our society. Most of the times, they don't even pick up the phone. If they do, they give false promises of fixing the issue and don't even come. Upon shouting many times, sometimes a technical engg. comes and does some temp. fix which is not resolving my issue.
Complaint comments  16 Comments     Updated: Share0Tweet0

Comments

AS A USER OF DVOIS FOR LAST 2 YRS THERE IS NO ISSUE TILL NO N CUSTOMER CARE IS 24*7 n still now there is no issue from dvois in chembur area...best for gaming n stable ping
I'm from Nerul as well. This is by far the worst ISP that I've been unfortunate to subscribe to. I've been a subscriber for over a year and I can assuredly say that their service is sub-par. Their 15 Mbps connection only give 2 Mbps throughout the month, once in a blue moon you'll get 10-12 Mbps but it is never constant.
The service engineers aren't trained well, being a Computer Engineer with above average Networking knowledge I know more than their server technicians do.
Hi,

I am a resident of Koperkhairane, Navi Mumbai. The ISP is D-Vois I-on Broadband Service.

I have complained many times, but the ISP is not keen to resolve my Internet issue. Most of the times, they don't pick up the phone. If they do, they give false promises of fixing the issue and don't even come and closed my complaint. It is a very worst service.
I have issues too and no one [censored]ing care to fix the problem stating a tech has been assigned and will fix the issue but when??
When asked for a supervisor a customer service rep from Vashi name Tanmay Wasgl someting stating supervisor is on lunch at 3 pm and when asked when they will be back says dont know when asked for manager says contact them at the store when asked for the number he says he dont have his number coz its of no use for them lol customer service my All superviso on floor on lunch at 3 wtf i have the conversation recorded on my other phone if this is not resolve will take their case royally
I had to relocate to a nearby building about a month back and requested the ISP to shift my Internet connection to the new building. The entire month passed but all they do is make false promises and give excuses. I called their customer complaint number a number of times and they put my call on hold for 20 mins and then disconnected it. Worst service ever.
Hi,

It's a very bad services. You Broad Band was better

I am a resident of Koperkhairane, Navi Mumbai. The ISP is D-Vois I-on Broadband Service.

since last 3days I am continuously calling your customer care center to sent a representative to collect the bill for this month but there is no response which is making me too much difficult to contact my loved ones in abroad
Internet is not working for past 2 days, there is no one to attend...
the toll free number is continuously engaged to lodge a complaint..
sent a mail, but there is no response..

these outages are very frequent, i had unnecessarily taken the connection for full year with advance payment...
My self Md Munaam.Gazzali, contact number [protected]. My compliant is that my main cable wire has been cracked, so technician has visited my place he asked me for wire money 300 hundreds, so is it compulsory to pay him. Because I am regular customer since 1 year. and last one week my net is not working already l have lost money.
Please reply...
Nerul West, sector 6: Poorest service provider of Navi Mumbai. They promote fiber optic cable connection, but you get old analog cables... Even worse in a month of 4 weeks, 5 days of disruption of service with no feedback to several phone complains. Cheating good money with bad service.
Today evening I have called on [protected](Dvios Internet Customer care) because my internet was not working and they have registered a compliant also after 10 min they have closed the complaint without checking anything, this problem I am facing from last 3 year. They just close the complaint without checking anything.

From last 2 days no internet is working. They are just giving false execuses about sending their technicians. Atleast 14 times we called them but no action has been taken. Very poor customer services.
Never go for D-Vois I-on Broadband Service provider. The service is VERY VERY POOR. If the service is down, and if you register complain, technician will not visit.

From last 3 days internet is not working. They are just giving false excuses about sending their technicians. I have called more than 20 times, nobody will take any action. VERY VERY POOR customer services.
Dear 3rd class service providers,

My ID: sshaikh89

Despite of 100's reminders nobody colllected payment and this leads to my internet down at 8:02pm today.

Complaint logged on 30th june.

There is 3rd class person in escalation dept who never understand customer pain is : Shailendra prajapati.

Everytime he maid fake committments and not a reliable person at that position at all.

Everybody i interacted was a big mess and i am very very dissatisfied with such "GHATIYA" service.

Check my 10-15 complaint in a month- How can you provide such "3rd class ghatiya service" to any customer.

And hope you know we are prepaid customer whose money you already using.

Need a call back from higher management - Let me teach them how to make business otherwise soon you will finished in the market.

Once again proudly saying- Ghatiya service ever
Today again issue
total 17 times issue in a month.

****
Hi Team,

Currently, I have shifted home to new address. As per my confirmation with ION Internet service provider in my local, some local operators like ‘TISAI CABLE SERVICE’ are not allowing ION internet services in my area.

As per my confirmation from local ION office, I am asking refund of remaining days from 17th September 2017 since my internet is not working cable from said date.

Plan Name: ION 1M-365UL
HI.. Last 3 months we are facing problem in mail because of static IP 2 Block is the when i saw in hitrex tooks web site..Blocking details in below..

dyna.spamrats.com (131ms)
all.spamrats.com (66ms)

can you plz help me any one to remove this kind of block in my static IP

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    Customer satisfaction rating
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    phone
    +91 22 6456 6366 [Mumbai]
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    D-VoiS Ion Internet Service Provider - Not Fixing Internet Issue