| Address: New Delhi, Delhi, 110005 |
Respected sir / Madam,
I have placed an order for "videocon 32" led tv" vide my order no. DS16105 dt. 16/07/2016 and paid rs. 6, 599/- + rs.150/- shipping charges total rs. 6, 749/- to dhamaal.com on line, through my credit card, i have received email for confirmation of this order. but i have not received any shipping details till, i have given email request to customer care but they not reply me, i have also tried to talk with customer care at [protected], so many times but couldn't connect with customer care, i am feeling fed-up with all this things.
Now i want to request you to please look into this matter and refund my paid money of rs. 6, 749/- as earliest as possible.
Now I am requesting you to please try to understand my problem sir, kindly reply me what is the status of of my Order no. DS16105 Dt. 16.07.2016.
have you registered case of Cyber Crime or not registered.
Thanks & Regards
Hari Mohan
M. No. [protected]
Nov 4, 2016
Complaint marked as Resolved
DhamaalShop.com customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2016
DhamaalShop.com Customer Care's response Dear Customer,
This is in regard to your order which you placed with our company Dhamaalshop.com.
We sincerely apologize to you for the delay in delivery of the products. Due to irregularities in the manufacturing department this inconvenience has been caused to you. Your’s order is Cancelled and yours amount get refunded through a bank. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.
We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.
Thanks & Regards,
Govinda B B K
Dhamaalshop.com
Customer Care Team
+91 [protected]
We sincerely apologize to you for the delay in delivery of the products we are unable to get yours order details request you to please share the correct order details ware we can help you out to get your product back
Thanks & Regards,
Govinda B B K
Dhamaalshop.com
Customer Care Team
+91 9025340077