I am sabah israr the complainant having residence at e-18, muradi road, batla house, jamia nagar, okhla, new delhi - 110025.
I had placed an on line order vide no. Ds 35190 for 32" hd videocon led tv on the offer made by dhamaal shop.com and the payment of rs 6749/- was made by me through debit card on 11.08.2016.
I had received the acknowledgement of the order and payment from dhamaalshop.com.
I had sent the order vide my email id [protected]@yahoo.com.
My mobile no. Is [protected]. The address of their office reflecting in their website is: gl electronic, ranju nilay bhavan, ist floor, new laljee tola, patna district - patna, india - 800001.
I have been trying to reach out to them through the phone numbers available on their website i. E. [protected] & [protected] however, no one is responding.
Nov 4, 2016
Complaint marked as Resolved
DhamaalShop.com customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2016
DhamaalShop.com Customer Care's response Dear Customer,
This is in regard to your order which you placed with our company Dhamaalshop.com.
We sincerely apologize to you for the delay in delivery of the products you order is Cancelled and yours amount get refunded through a bank. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.
We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.
Thanks & Regards,
Govinda B B K
Dhamaalshop.com
Customer Care Team
+91 [protected]
Regards
Srinivasan
Phone no.[protected]
My mail I'd: srinivasa.[protected]@gmail.com