Dream11 Fantasy Complaints & Reviews

I have lost big amount due to dream 11 because they have not updated correct point to player . it was clearly updated from the live scoreboard that JJ smit have taken two catches but you have given less points to him in a match held on 23rd September between nambia vs png .
i want my winning amount . I want dream 11 to take full responsibility of what they have done .my contact no. [protected]

I transferred RS.460 using Amazon pay balance to dream11 wallet account. The Amazon pay is successfully send money. But the dream11 wallet is not added my money. This problem I face again and again. Plz quickly solve this problem.Tnq

I, dhirendra kumar, my dream 11 user name is ' the burning stars' deposited rs 500 to my dream 11 account through net banking on 20 sep 19 at 2120 hrs but the amount did not add to my dream 11 account. I waited for four for addition of the money to my dream 11 account automatically but the money not added and then i sent a complaint to resolve the issue. Also after one day the money did not add to my dream 11 account. It is therefore requested that the issue may be solved and the money may be added to my dream 11 account.

I deposited rs 500 to my dream 11 account on 20 sep 19 at 2120 hrs through net banking but the money not added to my dream 11 account and debited from my bank account. I waited for for for addition the money in my dream 11 account but still not added. The issue has happened 1-2 time before and the money has automatically added to account but this time not happened like that. It is therefore requested that the issue may be solved and the money may be added to my dream 11 account.

I raised request through dream 11 helpdesk for changing registered email id, today i raised the request i guess 3rd or 4th time. Request number is 981621 on dream11 portal. There is no response from dream11 support team. Registering proper email id on dream 11 is really important. I hope atleast after complaining here, they will resolve my query.....

I did a transaction on last Friday but that money not has been added in my dream 11 account and also debited in my bank..today is 8th day but I don't get my Money back..you people promise us that uh will refund us between 5/7 days but still u didn't do that.i want to ask you when will you refund my money..

I im not bale to see my cash contest and my teams after joing the contest of football last night and vollyball to morning. I have joined contest and deducted amount of the contest and im not able to them after that. It is missing. Please solve my problem. And the deducted amount is also not appeared on invoice but i have joined the contest. Please help. My id is [protected]

Sir I am Ravi Panchal for aedabad and i got a number of mr arpit dhull from facebook and he told me via whatsapp he confirmed won me in dream 11 world cup match on 31 at may 2019,
He forward me some winning person details via whatsapp that time i need money also for my 9 month daughter so i accepted and transfer money via online his bank details is dream ltd
Account no.[protected]
Ifsc code pytm0123456
After some time he ignored me day by day then i told him pls refund my money if he didn't winning me so he told ok i refund after world cup finished but he didn't refund after wc he again told me refund will be possible after 15 days that time i wait for refund but now he again told me after two month he refund my money.
Kindly refund my money sir that is my saving money for my daughter.

Hi Team,

I'm one of regular customer in dream 11 sports fantasy.
I have joined match IRE vs SCO on 17/09/2019 contest amount 1749/-.

All the cricket application score card including our FAN CODE score card as well and match videos highlights shows on that match scotland player [Munsey] did not take any catches.

But the updated point system shows Munsey take one catch on this match.
And same Scotland player [Beerington] take 2 catches in that match.

If Munsay catch point remove in my contest i have win that compitation.

So could you please review all the attached snaps and refund my total winning amount as well.

Thanks in advance..

Contact No: [protected]
Mail: [protected]@gmail.com

I was participated in a fantasy cricket contest held by the above company for icc women’s twenty 20 qualifier women match between scotland and namibia held on thursday, september 05, 2019. During contest i was seen that rachel howkins match performance point are assigning in rachel scholes account.

Company told that both player are same. But this was not mentioned by company earlier before announcing the contest. Further i was not taken rachel hawkins in my team as it was not shown in player selection list of my contest. Rachel scholes name was not shown on other websites who was also show this match information so i was also not include her in my team. Company was not shown playing 11 list of both side before starting the match as done by him in most of the contest. So playing of rachel scholes is suspected, i was get info that rachel scholes name is also not in playing 11. Because of this issue my point reduced. I was finished on 7th place in in place of second rank in my contest.

How its possible that both player are same, if a player has two name then company needed to show both name in selection list or mentioned it before announcing the contest & collecting joining fee for contest.

Kindly instruct company provide me my second position wining amount or contest joining fee refund or second chance to participate in same type contest in my choice match with previously deposited joining fee, as deemed fit in my case.

I withdraw 400rs cash cash on 13 sept 2019 on morning around 8 am. After that, i got a mail from dream 11 fantasy, in thst mail they say your withdrawal request is in process. But after three days also it's showing withdrawal requested, in dream 11 app. When amount will credited in to my account. How much days it requires. Please can u resolve this.
Thank you.

Sir I won 300 rupees in a contest of 4 members with entry fee of 89. And when I tried to withdraw 250 of the winning amount first it displayed withdraw initiated and next day it displayed withdraw cancelled and 300 deducted as Fair palyu violation. Plz help me get my money. I tried to contact them but they are not replying. They have a portal called need help where it says dream 11 support is online but they are not responding to my complaint.

In prize break up please provide little bit lower prices for 1st to 10th rank, say (In 1 crore contest with 369000 spots with 33 rupers l, for 1st rank instead of giving 5lakh give 1 lakh and distribute it to lowe's rank say from rank 50000 upto 2 lakh instead of providing 33 rupees back please provide 40 rupees) then more people will play and get satisfied.
Thank you....

So will all the winnings from my account will be taken every single time? Could you narrate the charges i am facing for the particular violation? I don't intend to play anymore if there is possibility of my earnings taken from me every time. Is the ₹226 that have been taken out is the maximum punishment? I would like to know all the information regarding this accusation before playing anymore.
E-mail id:[protected]@gmail.com

Day Before Yesterday (07/09/2019), I withdrew my winning amount of ₹200 and it said that I would receive in on or before 13/09/2019 with transaction ID:UW2019090722330539568487.Yesterday I reached level 60 for which I was entitled to receive cash bonus of ₹35 but suddenly I'm in level 66 and I didn't receive any bonus.Today my former withdrawal was cancelled and additional ₹26.24 was taken from my account under Fairplay Violation under the transaction ID:WW[protected].I didn't violate any terms of Fairplay and I am playing under the terms.It has ruptured my belief on this app and I want my money back.

I am playing dream 11 from 1 month when my amount reaches above 200 then i requested for the withdrawal of my money.
After verifying bank account and pan card i want to withdrawal my money on 22th august, 2019 and they give me time 29th august. But today is 6th september till i didn't get the withdrawal money.
What can i do?
Please help me...

Hey this is shanakkian. Already i told to you iam so tired of this complaints. Today my amount was debited 300 but it can’t be credited in dream11 account it’s my biggest problem but no one response me. My refund amount 300 also can’t be credited in my account it took around 1month complicated but no response from your side. What you do? Soon to clear my problem.

I mistakely wrote a wrong email id on dream 11 account. These wrong email id does not verified with account. I want to chamge my invalid email id with new one. Please give me a solution for this problem. I am very thankfull to you. The old email id that i am enter on dream 11 are ivalid i wrote it mistakely. With this email id i does not verified our dream11 account qnd face many problems.

I too appreciate your double standard response in this matter. See the highlighted responses and what do you mean by contact in 48 hours see when first mail is sent.

What is difference if there is 2 matches at same time taking one match photo than video.

Instance 1 of your double standard response

Kiran y
I’ve checked this with our technical team and can confirm that there was no issue with our systems for the match that you’re referring to.

In the future, if you come across any such situations, you need to contact us within 48 hours and send us a video clip that displays the error and the match name too. Doing so will help us investigate the issue and assist you accordingly.

Priyabrat

We realize there was an issue which was later fixed we request you to kill the app and try checking once again, the issue has been resolved.

Feel free to contact us in case of any query.
Regards,
Priyabrat

Instance 2 of your double standard response

This is second time i am facing same issue and response when i reported issue for first time person says screen shot and now when screen shot sent and dream 11 says video.. Rather this changing fantasy platform helps..

Nikil p (Dream11 help)
Aug 5, 14:12 ist
Hey krishna,

Thanks for writing to us.

I understand your disappointment, however, there was no intermittent issue with the app reported during that match.

Hence if this an issue your side specifically, we would require all the necessary screenshots of the issue to reproduce it our side to investigate into it.

I appreciate your understanding in this matter.
Regards,
Nikil

From: dream11
Sent: monday, august 26, 2019 5:44 pm
To: krishna kara
Subject: re: #929836

#- please type your reply above this line -#
Kiran y (Dream11 help)
Aug 26, 17:43 ist
Hey,

Thanks for writing back to us.

I’ve checked this with our technical team and can confirm that there was no issue with our systems for the match that you’re referring to.

In the future, if you come across any such situations, you need to contact us within 48 hours and send us a video clip that displays the error and the match name too. Doing so will help us investigate the issue and assist you accordingly.

I appreciate your understanding in this matter.
Regards,
Kiran

Krishna chaitanya k
Aug 26, 10:12 ist
Fyi due to this i couldn’t update ind vs wi match and kabaddi matches after lineups.

Kabaddi i have won as there were no many changes and cricket i have lost due to surprises and is this the fairplay in dream11 when app crashes kill and relaunch if so how many time i did more than thrice.

Please process the refund for the money invested in this match and cancel the leagues.

Regards,
Krishna

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Priyabrat p (Dream11 help)
Aug 24, 00:50 ist
Hey,

Thanks for writing to us.

We realize there was an issue which was later fixed we request you to kill the app and try checking once again, the issue has been resolved.

Feel free to contact us in case of any query.
Regards,
Priyabrat

Krishna chaitanya k
Aug 22, 19:49 ist
Not logging in and app crashed

[erk0g9-36dv]

While trying t deposit money into my dream 11 account, transaction failed but once 100 and then 50 was deducted from my indian bank a/c. Now 25 days completed but still money has not been refunded to my account. So kindly take some neçessary action to refund my amount. Or else i will stop depositing money to my indian bank savings account. If tell my friend not to use dream 11, then dream 11 will lose atleast 100 regular customers.