DTDC Courier & Cargo Complaints & Reviews

हमने एक पार्सल यमुनानगर से सहारनपुर के लिए 1 जून 2020 को कंसाइनमेंट नंबर d58998637 के अगेंस्ट बुक किया था इसकी ट्रैकिंग रिपोर्ट में 4 जून को यह पार्सल सहारनपुर पहुंच गया था परंतु आज दिनांक 10 जून तक यह डिलीवर नहीं हुआ पता करने पर सहारनपुर का फोन नंबर हमें दिया गया फोन पर बात करने पर उन्होंने कहा हमारे पास आदमी नहीं है खुद आकर ले जाओ आज हम यह पार्सल खुद उठाने के लिए जा रहे हैं जबकि इसकी बुकिंग हमसे यह कहकर डबल रेट में की गई के लॉक डाउन की वजह से रेट बड़े हुए हैं

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I came across on chat with some random guy on olx for a smartphone in faizabad and i was in gwalior that time so we both made an agreement that he will ship the item through dtdc i will pay him once i got the tracking no. When he reached the dtdc's address that guy (Dtdc's representative) proposed an offer for insurance @ 2% of product cost i agreed and payed him total 1079 rs for shipment o[censored]nder 500gms from faizabad (U. P) to gwalior (M. P) d59143151. Which arrived in 10 days. Upon confirming with customer care that they don't any data regarding insurance i had asked the guy who shipped it for proof that the package was insured but as expected he has nothing to share. Also no documentation received with package about insurance. So in this case i clearly want the amount which i had paid for insurance which is 519 rs. I had attached snapshot of receipt which i got.

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Aug 9, 2021

Complaint marked as Resolved

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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OLX India Customer Care

from Gurgaon, Haryana

Jun 11, 2020

Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number [protected] (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

Awaiting reply from you!

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It has been more than 3 months till now i didn't received my package, i have checked in the dtdc website i can't see the tracking details and same thing conveyed by customer care.
I have contacted branch manager i didn't get an proper response from him. Could you please take this mail an escalation mail and i need proper investment on this matter.
Package is very important to me it contains an doungle which was provided by office because of this i am not able to do wrok from home i can understand covid situation but all courier services started and i have enquired in my place they are receiving the packages on every monday.

Please find the below details
Name : navya
Email : [protected]@gmail.com
Tracking id : d56703446
Sender address : dtdc courier, no. 1, 1st floor, kirthy complex, 1, itpl main rd, beml layout, brookefield, bengaluru, karnataka 560066.
Receivers address : srinivas nagar pavagada 561202

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One parcel which consignment no is d 73410971, dated 26th may 2020 has been booked from mindtech international surat gujrat thru dtdc courier for rajesh kumar sinha, flat no 401, apna ghar appartment, indira nagar east, road no 1 a, dushadhipakri near 90 feet road, malahipakri, kankarbagh, patna, bihar. Pincode 800020
But after crossing 12 days still not received.
Patna telephone number of dtdc which is given in dtdc website is also not correct.
If i am tracking then only showing the details of 26th may 2020 with no updation.

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Address: DTDC-ALLAPRA P.O, PERUMBAVOOR, ERNAKULAM-683556

Courier consignment is not registred and delivered. Very bad services from dtdc allapra, perumbavoor

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Address: Koushik Pal Flipkart Large Warehouse Instakart Services Pvt. Ltd. c/o Pristine Magadh Infrastructure Pvt.Ltd. rail inked logistics park, Old Sugar Mill Campus Near Bihta Railway station Bihta Patna-801103, Bihta, District-Patna, Bihar - 801103

Hi, i have not received any parcel on tracking id - d58763378. But in dtdc tracking sites there is mentioned "delivered". Please tell me where is my parcel. I have not received any call from dtdc also. This is serious thing. Please show me your deliver slip. Please reply me asap. My mobile number is [protected]

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Address: Bavan sree kadiyam Naren, 3rd line, nehru nagar, macherla, andhra pradesh 522426

We did courier on june 3rd at 6:02pm from pondicherry and todayk (I. E 9/6/2020) it still showing in transit its been seven days still i didnt received

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My parcel was booked on 1st june with tracking id d58204995 from delhi (Pincode-110025) to bakhtiarpur, bihar (Pincode-803212). Even after nine days it's not delivered and it shows that your pincode is not deliverable. If it is not deliverable then why did they booked it in the first place. After taking so much of my time, patience and money, they are telling me that it's not deliverable.

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Address: Ballykhal, Howrah

Consignment no. D58670402
Booked delivery of a small document from serampore, west bengal meant for pune, maharashtra.
10 days have elapsed but the consignment is still showing in transit.
Dtdc charged rs. 270/- for the service, but their service is deplorable. The customer care does not have any idea about the whereabouts of the documents.
I hope never to book anything at dtdc. Seeing all the angry reviews, i wonder how do they still survive this competitive market.

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Jun 18, 2020

Complaint marked as Resolved

They have sent a message via sms. Sender is AX-DTDCCM. Also their complaint status in website and app shows, DELIVERED.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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Sujoy Bhowal

from Delhi, Delhi

Jun 18, 2020

Resolved.

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Address: DTDC Super Franchise Haldwani

Hello my shipment tracking number is d93471084 and i purchased a product with someone who is from bareilly. The courier picked up the product from there on third june 2020 and on 5th june afternoon it reached haldwani. Since then the product was lying in haldwani and no delivery was attempted till 8th june afternoon. (I dont know if they dont have any office for delivery services here why they accept parcel there are many other products i order from amazon, mayantra, delhivery all are delivered before time.) so i raised a query on the link on their tracking page and after an hour the updated the status to out for delivery and after that wrong address or cir without contacting me and without attempting to deliver the product. I have also attached their tracking status

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Jun 09, 2020

Updated by Anubhav Kala Today i.e, 9 june the status of my parcel was again updated to out for delivery at 5 am but at 12 noon i got 2 miss calls from unknown number which was cut within one second. When i called back a female pics up the call and says there is a parcel and they will not deliver because no one is there to deliver the product. I am new to this place and she is telling to collect the parcel from their office which is 7 km away from my location. I dont have any vehicle and i dont know anybody here who can collect it. I dont know why they have opened up a franchise here when they cant afford to keep delivery boys and even call..

Jun 09, 2020

Updated by Anubhav Kala This email is also sent to their customer support team

Hello Sir/Madam,
I am writing to you because your frenchise partner is not attempting delivery and is updating wrong information on your website. Today the status was updated in the morning 5:13 amto out for delivery but no delivery is attempted until now and all the update made by your franchise partner are wrong and false. Today afternoon your franchise partner gave miss calls from
[protected] number and when i called her back she first didnt pick my calls. I repeatedly called her for five times then she picked up my call and asked me to collect my parcel from their office within two days otherwise she will return the parcel. She gave an excuse that she dont have any delivery boy to deliver the product. In the evening at 6 pm i went to their office which is 7 km away from my location but the office was closed. When i called her she said nowdays she closes the office at 3 pm. All other courier are serving here like amazon, delhivery, blue dart but she refuses to deliver the parcel. Now she told me she knows everyone here in this locality but she was updating wrong information on tracking status about the address was wrong.. Kindly look in to the matter and please take action asap regarding this matter.. And if your franchise partner are not interested to deliver the product at the mentioned address then dont give franchisee to these kind of peoples because on one hand the customers are not satisfied and on the other hand they are ruining goodwill of your brand.

Waiting for your reply
Thankyou

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I orderd parcel 2 june consigment num: d93301742 from raipur to jharkhand but today 's is 8 june and still it shown processed to hub raipur
Very very poor courier service
I never advise this courier service for any other coustmer it is totally waste your time

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Address: DTDC Thoraipakkam, Chennai

I've sent a parcel from chennai to maharashtra. It's been 7 days when it left pune for the nearest hub which is parbhani. I am still waiting for it to arrive at parbhani.

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Because of covid 19 it's hard to move from on city to another so i told my brother to send my laptop by courier, so he sent it by dtdc on 29th of may from pune. After that there was no update since then then on 4th june i found out that it's in bangalore. I called customer service to help out with this, they said it was 'mistakenly' sent to bangalore instead of nagpur (Which is in maharashtra). Feels stupid but i stayed calm and they said we are working on it and you'll receive a massage for further details. Today it's 8th of june and there's no massage from dtdc and there costomer executives are not picking up my calls at all

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Good morning
We have send courier kakinada to vishakapatnam by[protected]. It shows in vishakapatnam branch by[protected]. But still not we recived the shipment. We need this shipment urgently
Please check this problem as soon as posible

Consingnment number - h97144736

Thanking you

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A

anjogiasbm01

Jul 13, 2020

Shipment Summary Print Mail Me Raise your Query
Tracking No. D93437560 Last Status Date 09th jul'20
Reference No. [protected] Last Status Successfully Delivered
Booking Date 09th jun'20

Shipment Details
Origin Mumbai Destination Mumbai Destination Pincode 400072
No. of pieces 1 Service Type Lite
Package contents Medicine
Receiver Details
Receiver Name Ur Fjk Relationship Self
Phone [protected] email
Shipment Tracking History

the phone no mentioned [protected] belongs to DTDC delivery person.why you are giving wrong information.
we have raised invoice for Rs 43, 000 pl pay urgently.
regards
N D Christopher
Managing Director

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I am from pune and ordered diabetic medicine online from one dr. Which is also from pune for my father. Nobody contact us on phone and since 2nd june 2020 status showing like "not delivered (Covid 19 - office closed/door locked)". Called customer care, but they are not supportive. They are also not sure when they will going to deliver my parcel.

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Jun 25, 2020

Complaint marked as Resolved

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Address: 18/1019, Ground Floor, Arya Samaj Rd, Karol Bagh, New Delhi, Delhi 110005

Vendor: ajit jha
Address: 18/1019, ground floor, arya samaj rd, karol bagh, new delhi, delhi 110005
Mob no.:[protected]
Jhandewalan branch (N10) [karol bagh (Faiz road) (Nf174)

One of the most pathetic vendor. He overcharges his customers. His weighing machine never works. He will ask you to leave your luggage and the consignment never reaches on time. It took 40 days for my consignment to reach destination.

Never book dtdc from karol bagh. Worst experience ever

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Address: A-58, L.s. Nagar, Vidyadhar Nagar, Jaipur.

Our shipment no. Z40727221, which was to be delivered by branch of dtdc brahm puri jaipur. The branch has been not delivery our shipment & given a reason covid19 where our adress is not in red zone. For this concern we have tried to call mr. Tez singh [protected] but he is very irresponsible person and not picking phone. Plz deliver our shipment as soon as possible. Other wise we have to take a legal action against your branch and we ordered more than 100 in a week. We have to stop our business with you.

Vijay goyal
Ermime jaipur
[protected]
[protected].

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I have sent a courier from gurgaon to hyderabad (Zip-500089) on 29th may with the consignment number d58819018. This has very important documents and the online tracking now says not delivered (Office closed or door lock - (Cir). I gave 2 alternative numbers in case something happened and dtdc never tried to contact me on any of the for delivery and now says not delivered. They haven't sent me any communication of this either. I could only see this when i tracked it even though i went online and registered my phone for tracking. They haven't given me any details about my courier. How do i get it back? No customer care numbers or office numbers available. All numbers online seem to be wrong. They are very important documents and this kind of irresponsible service is outrageous.

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Address: Goa

I have send one courier from kerala to goa. R37099752.. From last 4 days the courier is in panaji office. Every day they are telling that they will supply today. But not supplied till now. The courier contains urgent face masks. Pls do needfull..

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My item is not yet delivered and it’s been more than 7 days. I had logged complains still no solution. I got to know it is in hitech city Madhapur Hyderabad branch, I called that number[protected] some guy picked and say he would deliver on 4th June 2020 but post that no one came to deliver. I have been calling that number and no one is picking up. My entire day is going calling the call centre’s and they are saying my item will be delivered but no one is calling me from courier.

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Jun 11, 2020

Complaint marked as Resolved

Nothing step I think the company took, everything this site took. As there was a complaint so they delivered today. Else I never received any call regarding my complaint. Hence all credit goes to customer complaint forum.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Jun 08, 2020

Updated by Pragyanpdas I have still not received my packet. Last Friday I had called a number [protected], this is hitech city DTDC number. The person who picked yelled at me saying when the packet is not here why are you calling us. This is how they behave, I lost my item and I am talking soberly these guys are yelling at me, I am just waiting to see when my item will be delivered. No is responsible to think for a while that since May 29 my item is in hyd but I am not receiving it.

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Pragyanpdas

from Hyderabad, Telangana

Jun 9, 2020

I am attaching all the screen shot just to show what everyday these people are doing. They are sending my parcel to some DTDC office which is closed and locked and everyday morning I am seeing out for delivery, by evening it is delivery failed. Irony is these shameless people don’t even bother to call me.

I am gonna claim my money from these DTDC people, as I am going thru mental stress.

DTDC Courier & Cargo Complaints & Reviews

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DTDC Courier & Cargo reviews & complaints page 198

parsal awaiting for delivery about over week

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i had paid for insurance (519 rs) for my package d59143151 which never happened.

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not delivered

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Goods not received till date

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Courier consignment is not registered and delivered

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parcel still not delivered but showing status is delivered

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I still didn't receive my courier

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Non delivery of parcel

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Non delivery of documents

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about product not delivered to my address

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Very poor courier service

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Courier is stuck in transit since last 7 days

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my courier from pune (which contains my laptop) sent to a wrong location

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Shipment not received

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product not delivered

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dtdc vendor

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parcel not delivered

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Courier not delivered

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not delivered courier

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Undelivered item

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