DTDC Courier & Cargo Complaints & Reviews

I had a pre-paid package coming from jaipur with consignment number z78250157. The e-tracking status says it was delivered yesterday (14.11.2018, attaching photo) but i have not received the package. When contacted the courier office kempapura (Bf-1099), maria complex, coffee board main, bangalore - 24, ph no: [protected].

The office staff, a lady gave the phone to a mr. Rao, the delivery person. Mr. Rao says he delivered the package to the next building neighbor (Photo of signature of the receiver attached in the phot) because my house was locked. My mom is a retired employee, she never leaves the house.

We searched the neighborhood with the name and description given by mr. Rao but did not find anybody. Mr. Rao then says he had been to the so called house and found the door to be locked. I then get a call from the courier office saying that mr. Rao will go the house where he delivered the package at 7:00pm today and get the package.

Why mr. Rao did not call me up on the delivery day? He said he tried. But my phone was on all day.

Why mr. Rao did not call me up again today after reaching my neighbor's house? He should have called me up to show the neighbor's house but he dint.

He then refuses to give me his mobile number.

I am attaching the related photos of tracking status, delivery signature, courier office address.

I am yet to receive my package

Asma khayum
[protected]

Consignment no z77560738, i have written the address of vrindavan, contact person name and mobile no. Pin code 281121,

But not reached the same address, delivered showing in mathura and destination pin code showing 281001 in mathura,

I have write the address as below on courier
Hare krishna movement address: chattikara road, gopal garh, vrindavan post code:281121 city:mathura state:up

But it is showing in mathura.

Sir, నా పేరు రేణుక...à°—à°¤ శుక్రవారం అనగా తొమ్మిదవ తారీఖు స్వీట్స్ ను హైదరాబాద్ నుంచి గుంటూరుకు కొరియర్ చేశాను. కొరియర్ వారు మాత్రం సోమవారం నాటికి గుంటూరు మేము చెప్పిన అడ్రస్ కు అందిస్తామని చెప్పారు. కానీ ఈరోజు గురువారం ఇప్పటికీ మా కొరియర్ మా కుటుంబ సభ్యులకు అందలేదు. à°—à°¤ నాలుగు రోజులుగా కొరియర్ కోసం వేచి చూస్తున్న మా కుటుంబ సభ్యులు విసుగుచెందారà±�...⇄ నేను మా కుటుంబ సభ్యులకు పంపించిన స్వీట్స్ సకాలంలో అందకపోవడం అవి పాడైపోతాయి... దీని వల్ల నేను మా కుటుంబ సభ్యులతో పొందాల్సిన ఆనందాన్ని ఎంతో మిస్ అయ్యాను...దీనికà...⇄ మీరు కొరియర్ వారి వద్ద నుంచి సమాధానం చెప్పాల్సింది...⇄ కోరుచున్నాము...Shi...⇄ No.: H11450918

Product booked from hyderabad to dehradun on 5 nov (Service type : lite). From the past 3 days the product has reached dehradun but hasn't been delivered. The office at nanda ki chowki isn't responding properly. Also the customer service no of dtdc isn't functional. Worst service ever..!
Please register a complaint and penalize dtdc for it's idiotic service provided to it's customers.

One consignment was booked on 6th nov with docket no: d46880516 from gvk emri lucknow, uttar pradesh to hyderabad, telangana.
It reached hyderabad hub on 11th nov, but till now it was not yet delivered and no customer care service is answering our calls.
When the material will get delivered? What is the reason for the late delivery?
When we are booking the consignment was it was informed us that it will take four days to delivered the material.
But it’s been more than 10 days and till now there is no update…..

My track no is M71673527. My consignment has still not been delivered and its been 15 days. I have also registered a complain but there is no response yet ( case no.[protected] I tried calling local desk at Ranchi severl times but phone no does not work or people do not pick. Customer care also does not respond. I am writing this after a pathetic service of DTDC which was never expected from the elite organisation like yours. A normal consignment does not take 15 days and still not reaches.

Very bad service by dtdc. It's been 5 days I did not receive my Courier tracking no. D47268945. I tracked in morning it was in madiwala office and now it says wrong address. Dtdc not even called or informed me. Kindly deliver my parcel at SNN Raj serenity, C3-302, Yelenahalli, Bangalore,
Pin code 560068
Tulika Kapil Shevkani
[protected]
[protected]

I booked my items from Belgaum, Karnataka on 05 Nov for Ahemdabad. On checking from the web site the parcel has reached Ahmedabad hub on 8 Nov. It is still not been delivered to the customer. I request you to kindly expedite the delivery and give reasons for its delay.

What else do you want me to write. I will put up your unprofessional work procedure and round of way to avoid addressing problems on the social media. The phone numbers provided by you are not being attended to In Ahmedabad.
Very poor show

I have submitted 2 packages on 15th october 2018 to Dibrugarh DTDC office after full payment and complete procedure to be delivered to guwahati on the next day. The product was delivered after nearly a month on 12th november 2018 after complaining many many times. Now that when the package was delivered and opened, items inside the packages were missing. Its was a mental torture for me and pathetic experience with dtdc. Response from dtdc regarding my problem was even worse. Always kept waiting for any solution. In real they have no solution. They are the worst courier service ever. A customer should never trust dtdc for their goods n items. There must be leakage and loopholes in their entire system for stealing customers items and losing trust.

Cosignment number z73614365

Booked from faridabad to rajkot
In status showing in transit from octomber 20 still not delivered.
Please make it deliver

Its been nearly month but no response from courier.

Please make it deliver to customer successfully

We even wrote mails to customer support dtdc bit no response

Please see the problem and deliver it

Dear all,

Consignment number - d47002428,

We have sent a courier from chennai with diwali food items. Total box weight 8.3 kg. When the courier delivers in kanpur, our customer received only 6.3 kg. Balance 2kg your courier people opened our packed cotton box and taken also overall box damaged. My product worth nearly 1000/-

I spoke with chennai customer service team, he told, we don't have assurance and check let you know later. We are doing inquiry. I am calling and asking last 6 days. But i didn't get a proper response. One people redirect with other people. Who is the final in charge?

I called to customer service people bad response. One people one answer another people telling another one. This is my very worst experience. Customer support telling, we do not guarantee your couriers. What is this? And i spoke with chennai customer service.

Dtdc silchar has received my consignment d46104287 on 31 oct 2018 but till today14 nov they didn't deliver yet. If it is contacted through phone, they keep on repeatedly replying that the consignment is out for delivery n cut the phone with an aggressive manner. It is unfortunate to learn that they run their business throughout the country without proper service. It is shameful to the staff of dtdc silchar for their pathetic service.

Dear dtdc courier where is my parcel. Please find out.

Dear sir/madam,

Greetings of the day!

We acknowledge receiving your query for consignment number z73766255.

Please note for future reference, the case number is 12934513.

According to the online tracking, consignment no. Z73766255 has been
Marked to be returned to origin.

Further status will be sent as soon as updated.

Dtdc courier people not calling to the customer mobile numbers and directly they are changing the status of courier as customer not picked call and address is incorrect etc. We are mentioning phone number in address but courier boys not calling us again we are checking the status in net and searching for your phone number and asking to come. This is very worst really fedup with dtdc. Very worst service.

I have sent an parcel via air service from pune to padra on 30 october diwali gift for my 6.5 year daughter. Haven’t received it. Reached out to customer care and replied only with asking me more details since saturday no contact, the parcel reaches to but not able to deliver 12 kms. It’s mental harassment and playing with feelings on this auspicious festival, my daughter and my family is sad and heartbroken

M69742249 parcel undelivered to correct address.. Margao dtdc office not taking any interest in locating to whom it is delivered.. It is showing incorrect tracking status as delivered however delivered to someone whom we don't know. Tried several contacts of dtdc offices in goa and franchise numbers but no one taking interest to investigate where parcel is. Seriously need compensation of ₹980 in return.

Dear sir,

Docket no m71105926 and m71105925 were couriered from hoshangabad on 5th but till date 14th these are yet not recd. Contacted to courier person several times but not receiving any satisfactory answer. Kindly look into matter and help us in distributing my consignment to rewa and ahmedabad.
Both are important documents.in rewa consignment send mobile corporate simcard and ahmedabad send official documents.

A parcel booked on 2 november 2018 from delhi to varanasi and today it's 14 november but not deliver reference no z74510285. Pathetic service. Packet was in varanasi hub for 10 days approx and now from 2 days it's showing out for delivery in morning and in evening they update status could not deliver (Dir). All numbers given on online if fake either number is wrong or out of reach all time.

An air consignment was booked from agra to guwahati under docket no D46244037 on 9th Novenber 2018. Firstly, the website had no information about the consignment for last 4 days. After repeated follow-ups, finally the website was updated today and it shows that movement has started today. It is really surprising that a reputed company like DTDC has such pathetic service. Full Air charges was taken and we are left that the mercy of such a irresponsible company for the delivery, Even the franchise are least bothered to respond and stopped receiving call, when he is unable to give any answer. Need delivery by tomorrow or we file compenation

My friend send me courier through dtdc on wednesday they charged 220rs though it should be 70-80rs and provided tracking code, dtdc booking person had told my friend that courier will reach destination on friday as it is only 150km away. I checked tracking code for next 4 days it say invalid tracking number for 4 days. I called many phone number that are available in google search but all mobile and landline number was either switch off/number not exits or not been picked up. Finally on dtdc website my tracking code was showing some details on sunday and it shows booking was done after 4 days i. E on sturaday 11:5pm. On monday tracking code shows shipment arrived on the destination and it is out for delivery no mobile number of courier boy was mention and nobody came. On next day i saw status as not deliver reason was local holiday although there was no holiday. I again search for number and finally i found one number that person did pickup. I told him my tracking code and he told me i will check and call you back soon. That didn't happen. I again called him and this time he says come to office and pick your courier (As they are not interested to deliver was giving fake reason like it will be late or don't know delivery will happen today or not). I was afraid that they can resend back to sender by stating any reason. So i went to his office and collect my courier and he told me they charge 80rs for this type of shipment but don't know they took 220rs from sender. That was the horror story of dtdc. I will not use dtdc again.