Claimed

DTDC Courier & Cargo Complaints & Reviews

www.dtdc.com

1

Updated: Dec 3, 2025

Complaints 11674

Resolved

1317

Unresolved

10357

So far, so good. DTDC Courier & Cargo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope DTDC Courier & Cargo will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to DTDC Courier & Cargo

Having problems with DTDC Courier & Cargo?

File a complaint and get it resolved by DTDC Courier & Cargo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Postal & Delivery Services

DTDC Courier & Cargo

DTDC Courier & Cargo reviews & complaints page 305

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 122002

Website: Dtdc

Hi
Consignment no - b59873684
It has been delivered to wrong person as per to the tracking details given by dtdc. The parcel is supposed to be deliver in residential area in the given house no. And room no i. E-
Address - to, prateek hotiyal
Sector 43, sushant lok phase 1
Block c katiyayni building house no 2417
Room no 402 3rd floor
Gurgaon, haryana 122022
Mobile no - +[protected]

Whereas delivery person dint even reach out the contact person for the delivery details and handover to random person name ajay.

I have been complaining this issue from past 2 days now whereas gurgaon dtdc said they will get back the parcel from where they delivered and the customer directly collect from gurgaon office, still no action has been taken on this part.
Who will be responsible if the parcel is lost in this case.

Please treat this issue on priority basis really urgent.

+1 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800001

Dear sir
My consignment number is z41363155 is not delivered to me by your agent. They didn't investigate my address and mark that address is wrong. When i track my consignment they include that the address is not valid and they told that my consignment is in dtdc head office of patna i also go there but they tell me that they didn't get my consignment. I want to know that where is my consignment. Please help.
Thanx.

+1 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

R31850137 is the reference number of my consignment send to delhi. It has reached delhi hub on 14/11/2018. After 15/11/18 tracking details are not available. The parcel is send to devika menon, girls hostel, srcc, maurice nagar, delhi. It was an urgent parcel containing ayurvedic medicine for my daughter
Please take up the matter and do the needful

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Kindly check and revert on urgent basis this consignment not delivered till now it was couriered on 29th october from Hyderabad to Allahabad while tracking it is showing still in transit after 22 days of courier, we are regular service taker of dtdc courier such type of activity is being first time with us.

please take this call on urgent basis and revert us on mail.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thiruvananthapuram, Kerala

Website: DTDC Courier and Cargo service

Dear sir,

We had booked a package to be couriered to assam, india under the above consignment number. The package was charged @ rs 850 though the weight of the package was only 1.23 kgs. Though the shipment was booked on oct 22, 2018, it reached the destination address only on nov 6, 2018 and was completely damaged.

The recipient did not accept my package as the box was completely broken and the contents in it damaged.

I would like express disappointment in the way my package was handled and how i charged unreasonably for relatively lower weight. And also, the totally unprofessional manner in which my package was handled causing damage of the contents.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sangrur, Punjab, 148023

Hi dtdc office near bus stand near axis bank malerkotla sangrur punjab district sangrur ndia is not delivering my bank debit card i'm forcefully have to take a legal action against it company in the court of law and police complaint as it's a sensitive bank document plz look into matter mehboob sahota [protected] so plz look into matter with serious hand thank you

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bhopal, Madhya Pradesh, 466001

Parcel is not delivered in last 20 days. It has been lying with bhopal office from 4th november. Tracking no is z76987579. Not getting any satisfactory answer. I have been trying to call them but i am not getting any response. Please let me know what i need to do or how can i resolve this. They do not have any contact number listed and they are not taking any responsibility for the parcel

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

L

Lata bharwani

Nov 20, 2018

I had an order which was supposed to be deliver in Gurdaspur, Punjab.. but it was delivered in noida instead of Punjab. below are the details of order:

Order ID:[protected]
Tracking ID: Z77209375

please look into this matter as soon as possible

z76987579, parcel not delivered - Comment #3276587 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kamrup Metropolitan, Assam, 781039

One gift item has been dispatched on 23 rd august, 2018 by dtdc courier service. The address was clearly written on the parcel. This item was not delivered although dtdc has been charged for express delivery. It was sent for specific purpose to deliver it quickly. The receipt indicates the pin number clearly where to be delivered. However, the item has been returned in saying that the non-existence of the address. It seems to me that dtdc had made some mistake and i am suffering for that. After communication to dtdc told that it has been returned to me. However, till date i have not received any item from dtdc.
This is so miracle and pathetic that how irresponsible this company. Please do not use dtdc service in future. I have wasted so mush of time. It means to me that there is no value of time because of these companies.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

K

Karthik Reddy Baradi

from Mahbubabad, Telangana

Nov 20, 2018

I am waiting for 2 couriers X28355511 and Z76979280 from 1&1/2 months. Neither I received nor The SENDER received couriers
NO proper response from DTDC

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I courier (Consignment number v[protected] gift from hyderabad to khammam on 19-nov-2018 using dtdc fast courier and they promised next day deliver, for that they charged 450 rs (They charged 200 rs extra than regular courier charge). Today 21-nov-18 when i called khammam branch (Musthafa nagar) they are not responding properly and they are giving arrogant answers.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

S

Sakshi Gorey

from Hyderabad, Telangana

Nov 20, 2018

Parcel not received even after many days received in unusable v bad condition need pay refund full as well as fill value of the contents of the parcel parcel id D46559628

R

Rajesh Sawane

from Gonda, Uttar Pradesh

Nov 20, 2018

I booked parcel by dtdc courier on 29 Oct.2018.my consignment no.isP47687247.but party refused to take.so i want back my parcel.in dtdc courier office.where I booked parcel many time I gave them reminder.but they not responding.

S

Sai Avinash Reddy

from Pune, Maharashtra

Nov 20, 2018

My father send me some documents at date 2/Nov /2018 more than ten days is happened still they doesn't deliver my parcel because of that I lost two job opportunity's .
How can I take action against them

Sai Avinash Reddy's reply, Nov 12, 2018

How could I get my parcel back

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Nellore, Andhra Pradesh, 524004

Why dtdc vedayapalem branch, nellore, andhra pradesh doesn't provide door delivery within 2kms radius to my house??? Every time they are telling the delivery radius is some 1km to one and half km. This is not the first time.. Every time i should go to the courier office and had to collect the item.. Then why are they taking delivery fees then??? I couldn't encounter this problem with a any of the delivery partners in the field..

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

K

kadsa

from Delhi, Delhi

Nov 20, 2018

Hi,
On of my courier is urgent and my office boy in in DTDC office since morning to till but still they not provide courier and now not answering our calls of Deghi branch and Chinchwad branch.
Consignment number-D46171901
we require this consignment next 15 mins, please contact your branch manager resolve your internal issue.

M

Monwara

from Kolkata, West Bengal

Nov 20, 2018

I had sent a parcel through dtdc on 10th Nov 2018 from Kolkata to badarpur but it's not delivered yet from yesterday they are showing out for delivery but not delivered it was supposed to deliver on 4th day.

R

ranjeetrajwar

from Morjim, Goa

Nov 20, 2018

I have not received my parcel even after one month and when checked at booking end with dtdc they said it is delivered on 13-oct-18 and there is some fake name and signature.
Consignment no - M70729354
Complaint no[protected].

C

Ckjaiswal

from Bareilly, Uttar Pradesh

Nov 20, 2018

My parcel with consignment number V49975148 was delivered to the security guard of our society while my mobile number is mentioned on the parcel but the delivery man did not take pain to make a call to me. Secondly I am asking you that is this a safe way to deliver the same and also are you following the norms of your company.

S

susantakumar mallick

from Aizawl, Mizoram

Nov 20, 2018

Dear sir/mam,
i am not getting my document which shows successfully deliver, but we don't receive the document. tracking number is -z72071063, so please confirm the the document who received.

delivery - Comment #3276593 - Image #0

susantakumar mallick's reply, Nov 20, 2018

document not found having tracking number-z72071063

T

tanmoystu

from Kolkata, West Bengal

Nov 20, 2018

Consignment no: z78112300
my package reached to lake view kolkata dtdc courier in 8th november.I tried to contact with lake view, kolkata but they told item not delivered to them.

delivery - Comment #3276637 - Image #0

delivery - Comment #3276637 - Image #1

Helpful

Found this helpful?

6 Comments

Post your Comment

Comment Guidelines

Address: Mandla, Madhya Pradesh, 481661

My courier with tracking id d47004479, has shipped on 27/10/18 and is still not delivered to me. I raised a complaint but still no resolution. The status is showing that product is out for delivery but when i contacted nearby office in my district, they told me that they have not received the parcel and also they refused to track it because they are not responsible for it and asked me to contact customer care, but there is actually no customer care no. For dtdc. Please deliver my parcel soon

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

N

Nkjalan

from Chandigarh, Chandigarh

Nov 20, 2018

My supplier booked a courier yesterday on 14.11.2018 from delhi to Ludhiana
Still not recieved
Strange
Z79116536

[protected]
Nitin jalan

A

Arun kumar Gyara

from Mumbai, Maharashtra

Nov 20, 2018

Hi,

Could you please let me know the status of my parcel. It's showing as not delivered these are very important documents. Could you revert back as soon as possible.

H11404527

R

Ranganath.mulinti

from Bengaluru, Karnataka

Nov 20, 2018

My mobile phone is damaged during the transportation even though all precautions were taken and i received the damaged product.I have contacted so many times but no response from your side.I find it very difficult to believe your irresponsible behaviour. Please resolve the issue.
thankyou.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Incident date - 19th nov 2018
Shipment number[protected]
My bag got torn out when i see the bag delivered yesterday from dtdc. They taped all around the baggage so as not to identify that they caused the damage to the bag. Even the items in the bag got damaged.
My request is to refund the money for the following
1. Money that i paid to dtdc as a customs charge - rs 11098.60
2. Price of the items in the bag - aud 500
3. The bag cost
4. Insurance that i paid in online while booking dtdc from australia - aud 30 (Approx)

+7 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nanded, Maharashtra, 431602

My consignment no: p48569322 yet not deliver (9 days) at place, even they don't contact the customer. Dtdc courier service is very bad in mumbai & nanded also. They don't give the correct information. Mumbai pm road office can't receive the call.
It's worst service in india & wo kahate hai ki wo bahar desh me servis dete hai, pahile india me to dooo...

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bargarh, Odisha, 768028

To whom it may concern
Sir your branch in bargah not delivering my courier. He has different style of their service. When they receive any courier for delivery they make phone call to take the party his consignment. If concern party will not receive on his premises they are returning the document with heading party not available on delivery time. Tomorrow i receive a phone call from mobile no [protected] to receive my document belongs to utkal automobiles bargarh. I told him to make delivery but they have return back document to concern company. It is a very shameful behavior and service provided by dtdc company

Regards

Utkal automobiles
Bargarh
Mob-[protected]

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400014

Consignment no - x30075131

Date of sending - 15 nov 2018

I havent received it yet and its 5th day. It is clearly seen on the receipt it is delivered to unknown person, no sign, name, relationship mentioned on the documents. Whats the use of word express then. Nobody is picking phone and responding.
Why soo much is charged when you cant provide the service.
It has important docs in it which needs to be furnished to avoid fines.

Its really shame on your team to spoil the name of such firm.

And at last whatever will be the charges/fines you have to pay for that or will report a case on your firm name.

Sameer arya

+2 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh

Website: dtdc.in

Dear Sir,

I am raising this complaint regarding DTDC courier service .
On 10Th-Nov-2018 i have booked courier service by DTDC where their executive came to my home and packed 55 inch TV in wooden pack than the packet has been carried to their office by them only . They have charged INR 8500.00 (which is included the wooden box cost) for this shipment to deliver it to ASSAM, Dist: Dhubri, P.o-Gauripur, pin 783331. On...

+2 photos

Helpful

Found this helpful?

Write a comment

Address: Bhopal, Madhya Pradesh, 462016

Website: Dtdc.in

I had booked a sansui led tv for transport from nagpur to bhopal on 13 nov 2018, tracking number d47502859. It was finally delivered today received by my wife since i was in office. When the box was opened in evening and the tv was installed and turned on, there is a big crack of the inner screen and nothing is visible. I am also attaching a photo of the same. I will also file a written complaint with the dtdc hub near prabhat pertol pump in bhopal who has handled the parcel in bhopal. I dont know what kind of delivery service is dtdc providing, after charging 1580 for sending a parcel 350 kms, taking 7 days for a 6 hrs road trip, delivered a damaged piece. Made a mistake by trusting dtdc with a 25000 worth tv. I will post this soon on facebook, twitter and other social media platforms tomorrow along with a formal complaint in consumer court.

+1 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

View replies

R

Ravi Shankar Masinagudi

Oct 24, 2020

Same incident happened to me..

Will DTDC take responsibility for this ..

Please let me know your experience..

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560099

Website: www.dtdc.in

What ever contact numbers have provided in website all are faked.
I have searched the 24*7 customer care number of dtdc, none of the numbers are in service.

Please take an action against dtdc, why they are cheating with customer
I am attaching the screenshot of all faked numbers.

These two numbers they have provided, none of them are working.
91-[protected] or +91-[protected].

+1 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Dec 14, 2018

Updated by ashu.1july Today also the same this,

DTDC courier the worst in this world.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560099

Website: www.dtdc.in

Dtdc courier is the worst courier.
Date of incident:[protected]
Consignment no: v47372708
Dtdc office: dtdc express ltd, bommasandra industrial area.

Incident description:
1. Their delivery person is not coming to place to delivery the product and updating wrong status in their portal.
2. Delivery person is not even calling if not able to find out the address.
3. There is no any working contact no they have provided.
This is not the first experience with dtdc courier, they are doing always.
Last time they have not delivered my product and updated in the website shipment delivered successfully.

+1 photos

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Dec 14, 2018

Updated by ashu.1july Today Also the same thing once again. super DTDC the worst courier.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Shipment no z77131278
I got a message from dtdc saying package is delivered "your shipment no z77131278, by dtdc is delivered on 19-nov-18+16:04, received by sign" it hasn't been delivered to me! No courier guy called me! And what delivered by sign? Your courier guy forged my sign? I'll sue you.
Stupid courier company doesn't even have an customer support email address or number.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines