| Address: Mumbai City, Maharashtra, 400012 |
Dear ma’am/sir,
This is to bring to your notice my recent ordeal with dtdc parel franchise - shop no 3, vitthal chavan marg, opposite shirodkar mandai, parel east, mumbai-400012.
Contact person: ashwini parab
Mobile:[protected]
I had contacted the dtdc parel east branch on 22nd october 2018, monday. I spoke to ashwini, and told her that i have a consignment to send to faridabad, gave her all the details regarding the number of boxes and contents. She informed me that she will have to come to my place to check the boxes inorder to be able to give the exact estimate. She visited my place in the afternoon. She saw the boxes, measured them and as per volumetric weight gave me a costing of 30, 000 for 18 boxes that i had to send to faridabad. I showed her the wooden trays that i had packed inside the boxes and asked her if my packaging was sufficient. She said that i had packed them well and there is no need to do anything additional and she would see if steining is required once the boxes reach her office. She assured me that she would send my consignment by road by a vehicle that will directly go to faridabad without any stoppage and the consignment would reach the warehouse address provided in my gst invoice in 5 days. I told her that the cost is very steep however i need to insure it as well as the joint billing of my consignment amounted to a little over a lakh. She said it would be 2% of invoice amount. I agreed to send the consignment through her as it was an urgent delivery but told her to revise the cost as it was too steep. She assured me that she would work something out and get the consignment picked up by evening and that it would leave on that day itself for faridabad. She asked me to generate an e-way bill online which i did and mailed to her.
Her person from the lower parel dtdc office came in the evening as promised to pick up my consignment. He was not carrying any invoice with him but i was told that i will be given all the details the next day. I allowed him to go ahead and take the boxes as i needed to urgently deliver them.
Next day i asked her for the tracking slip, which she sent via whatsapp. Have attached it in the mail. The slip has no cost details, only mentions the number of boxes, my client name and number of boxes.
I called her the next day as there was an emergency in my family and i was going to be out for the next 2-3 days. I told her that i would come back and make the payment to which she agreed. I got back on saturday night and called her on monday morning, sunday being a holiday.
On tracking online on 29th october, the products were not delivered, a few were in faridabad and a few pieces there was no update post 23rd october.
I called her and asked for update and also requested her to come home for collecting payment. She came home and verbally told me that the shipment would cost me around 28000 with insurance, she had reduced 3-4k. I told her that the cost is still to steep and to revise it if possible. So she agreed on taking 25000. I couldn’t understand that how all this bargaining works even in this sector and she was ready to let go the insurance amount even after insuring the goods. All this was verbal, i wasn’t given any invoice copy or insurance papers except for the physical copy of tracking slip with no details filled.
I signed a cheque of 25000 on her company name - ‘ashwini enterprise’ and gave it to her, but by now i was extremely suspicious and uncomfortable with this whole transaction, and my goods were not delivered yet to faridabad. She assured me that they would reach the address given in an hours time.
I called her around 3.30pm to follow up and she informed that the goods would reach any moment. I asked her for an invoice, she hesitated and said that she would ‘try’ to provide me with one. Now i was extremely worried that i had paid her but my goods hadn’t reached, i didn’t have an invoice and also worried about damages. So i cancelled my cheque online which was given to her. I decided to pay her after ensuring that my products were delivered safely.
The goods were delivered by 4pm, the faridabad warehouse informed me that they will notify me of damages, if any by late evening or the next day.
I called her the following day and informed her that i had cancelled the cheque. She had deposited the cheque but wasn’t aware by then that i had cancelled it. She got extremely furious and demanded for her money. I assured her that i would pay her but after ensuring that the goods have reached safely without any damages. To my horror that evening i got a mail from faridabad dc of the goods that were damaged. I had sent 224 pcs of wooden gift products, out of which 43 pcs were received in damaged and broken condition. The value of damaged goods is 26000. I shared the mail and pictures with her. She said that it wasn’t her fault and that she had sent the goods safely, and blamed me for shipping damaged goods from mumbai itself. I asked her that if she had sent my goods in one vehicle from mumbai to faridabad, without stoppage, how did the damage happen. To this she changed her statement and said goods were sent to delhi and then transported to faridabad in smaller vehicles. From there everything was collected again in one vehicle and sent to faridabad address. By now i was extremely furious and depressed about the loss i had incurred.
Till date, i’m not given any invoice or insurance papers and she had the audacity to go to bhoiwada police station to do my police complaint for non payment. I’m ready to pay her off but i need my damaged goods to be paid for first, since they were insured according to her. Once i receive my money, i shall pay her dues!!
I need you to look into this matter and give us a solution for this situation.
Thanks & regards,
Mansi bindal
DTDC Courier & Cargo customer support has been notified about the posted complaint.
This is to draw your attention to the unsatisfactory courier service by your company (Kazhakootam branch).Their service is very bad.