DTDC Courier & Cargo Complaints & Reviews

I sent some of my educational documents to my parents in kolkata through dtdc one day delivery but after two days also they didn't received the parcel. Even when i checked it in your website it's showing no result with the given consignment no you guys simply make people fool. If you can't give the service then shut down your business. Consignment # v30878826

Hi team,

I am writing this mail regarding the unprofessional behaviour of the person who is calling me from past couple of days from the number +[protected] to deliver my shipment. the cosignment number is z06020900. he is saying that can deliver the product before 12 pm and if i dont recieve it he is going to return it. informed him that i am not available at my address before 12 and requested him to deliver it later on, to which he denied straightway and when i told him that i will call headoffice and customer service people, his reply was do whatever you want as he is not afraid of anybody and will not deliver the shipment just for me specially.
This dtdc centre is just 1km away from my address and i do not expect this kind o[censored]nprofessional behaviour.
I will really appreciate if you can look into this concern and help me with cosigment delivered asap.

Kind regards,
Saranjeet singh.

On 18-Oct a DTDC courier was booked for pick up from my office in Mumbai to Ghaziabad. It has been 6 days now and I was told today by DTDC customer care that parcel was for delivery from Mumbai to Mumbai and it is undelivered.
They are asking me to call the franchise MF1366 and ask them for update.
They say their phone dont have outgoing so they cannot do anything on this case.

I had booked case 03613487 and provided them the delivery address again on Oct 21. But still customer care on 24-Oct is not doing anything.

The tracking number AWB is: M40961460.

Courier is not deliver to home, is it right ??

We pay money to courier for delivery up to home not they are call and collect your parcel.

Parcel booked on 19/10/16 in chirala to nizampatnam and it shows in tracking 20/10/16 delivered, it is not reach home.Than I call that people on 23/10/16 @ evening 5 PM, they say it is with us you come and collect, what is this ?
Feel it is useless service

I had taken DTDC courrier service for sending my moms medicines. They charged me with their premium service promising the product will be delivered by next day.Its been 3 days and the product is no where to its destination. The customer care dont pick the calls, works completely like a Fake company .No responsibility towards the customer, I was not even informed about the delay .The courrier docket number is Z95100702, consignment number is 4993562

We had courier from mumbai to jodhpur.It has reachd jodhpur accordimg to tracking history but nt received by my customer.Either Get out product back or refund our money.Its highly unacceptable.Consignmnt no.-M40896482.Its been received by Anand and my customer is not having anyone known Called Anand.So kindly refund our money or take good actions upon it.I hope i get a positive response soon.Thank You.

Dear Team,

My friend has send the courier through DTDC on 14th Oct, 2016 and till date i have not received it, is this service provided by you.
I had give the amount of Rs: above then 3100 for sending the courier on urgent basis

Tracking details are below.

Tracking No.: N97376497 Reference No.: [protected]
Shipment Dates
Origin:
SAHIBABAD, INDIA Booking Date
Fri, Oct, 14, 2016 02:44 PM
Status
EN-ROUTE

Destination:
DJIBOUTI, DJIBOUTI Status Date

I am harassed by DTDC agency, when I have a need then it doesn’t reach to me and till date it has not reached to me.
I need my money back and also harassment charges Rs: 10000, reverse the amount and also Harassment charges Rs: 10000

Regards
Anoop Kachroo
Cell No: +[protected]
whatup no: +91-[protected]

I booked a courier on 12oct2016, which was promised to be delivered in 3days. However it's still not delivered till today 22oct2016. No one picking up call from DTDC customer care, I tried all there numbers.
My consignment number is H53402894

It was to be delivered from Hyderabad to Chhindwara (MP).
Very poor services from DTDC, it happened 3rd time with me.

Consignment No. Z00896869 WAS dispatched from gurgaon office to agcr enclave in the name of ANSHU MITTAL on 6th of october but not received so far. Complained No. 03523745 was raised on 10th october. I spoke to
Mr yogender (branch in charge )
Mr DEEPAK (ares in cgarge)
Miss reena and neesha and Barkha

they all have made bundle of fall promises firstly to track my courier that has been delivered wrongly by their delivery boy and than after three days they start talking about the compensation against their mistake of delivering the courier on wrong address and not having delivery sheet copy to locate where the courier was delivered.

It my humble request to professionals of dtdc to look into the matter and do the necessary action actions against their unprofessional staff.

MONIKA GUPTA
[protected]

1. No one is attending the call at[protected]/[protected]
2. Even after attending after 1000 tries, No proper response
3. The containment Tracking Number: B36339094 Arrived at DTDC APEX 'HYDERABAD SURFACE APEX, HYDERABAD at 11:01AM, but failed to deliver to us (the customer) even same day.
4. Please deliver this package immediately as we have already booked the test lab to perform the testing of our components and we are going to loose lot of money and faith as it is very important deliverable for us.

Request you not to play with us as a valued customers since many years

Pod: b36044102
Recipients name: k. vasudha
Senders name: shanu (praveen)

The above shippment was booked on 21-sep-2016, and we have contacted customer care, booking center, warrangal branch and all we get is "parcel is missing"

On average we booked around 130-140 parcel every month in dtdc, avenue road, bangalore branch, average, 2-3 parcel will be missing or damage every month and because of this we have tried to explain the booking branch and customer care repeatedly but it seems none of them or bothered about their customer issues, and all they want is money.

Regards to customer service, it has gone to toss

When we speak at booking center, they just say we have passed the messages to concerned department and we cannot do much more than, our job is to book and not to take care of parcels until it is delivered and if you want please go and check on your own.

!!! what is this? is this is what you guys care of your customers?

Email: [protected]@gmail.com

Above is my mail id, if someone is bothered in dtdc company i want you guys to contact me and resolve the issue, else i'm ready to waste time on this and file a suit on consumer court.

Because this is happening from last 8 months but seems no one is bothered, so let me make you to bother now..

In gondia city i had booked 1 parcel on date of 17th oct 16. But Parcel not deliver till time . When i am trace that parcel. Dtdc online system they show booked date 18th oct 16. This thing happen evry time please take action. And still they not deliver Dtdc pepole said to me ho jayega na kahi bhage ja raha hai kya. This type language use to that bloody people . Please take action on that courier service

I have used DTDC Currier service on 27th June 2016 to send my parcel. Consignment number # B30332146 which is not delivered because they were unable to locate the delivery address. This status was updated on 11th July 2016.

I can completely understand that it happens but I am shocked that I didn't receive any call from DTDC regarding my Consignment status. When I tracked online and got to know that my Parcel has be returned to Gottigere DTDC service provider. I asked them to kindly return my package but that fellow is giving such excuses that I will be coming by today tomorrow and bla bla. when I said leave it just tell me where are you I can come to collect my package after that his number is coming switched off.

I raised my complain to DTDC on 24th August but they didn't respond to my e-mail. I have done several follow ups but no respond.

I request you to kindly help me.

सर,
आपको अवगत कराना है कि मैंने दिनांक 14.10.2016 को एक कोरियर नहान(हिमाचल प्रदेश) हेतु आपके जे.वी. जैन डिग्री काॅलेज, सहारनपुर-247001 स्थित दफ्तर में श्रीमान प्रवीन जी को सौंपा था तथा उसकी प्राप्ती रसीद प्राप्त की थी। जिसका No. Z05749875 उनके 40 रुपये मांगने पर मैंने उन्हें रुपये भी दे दिये थे। मैंने उनसे यह भी पूछा था कि यह कोरियर कब तक नहान पहुंच जायेगा। तब उन्होंने कहा था कि या तो कल या परसो यह कोरियर वहां पहुंच जायेगा। तब मैं सन्तुष्ट होकर वहा से चला आया।
परन्तु आज दिनांक 19.10.2016 तक भी कोरियर अपने पते पर नहीं पहुंच पाया है। जब मैंने श्रीमान प्रवीन जी से इस बाबत पूछा तो वह कोई संतोषजनक जवाब देने की बजाये मुझ से बदतमीजी करने लगे।
उस लिफाफे में मेरे भाई के शादी के कार्ड हैं शादी की रस्म मंढा भी 20.10.2016 यानी कल का है। ऐसी स्थिति में मैं अधिक टेंशन में आ गया हूं। मेरे निमंत्रण पत्र मेरे रिश्तेदारों को आज तक नहीं मिले हैं।
अगर मुझे यह बताया गया होता की मेरा कोरियर आज तक भी डिलीवर नही होगा तो मैं कुछ और व्यवस्था कर लेता।
आपकी कम्पनी द्वारा मुझे भ्रमित किया गया है जिससे मैं मानसिक तौर पर परेशानी में हूं।
कुछ दिन पूर्व भी मेरे साथ ऐसा ही हो चुका है, मैंने अपनी बहन को पूना में आम आपकी कोरियर कम्पनी द्वारा भेजे थे, जिनकी कीमत मात्र 600 रूपये थी, परन्तु मैंने यह आम 1000 रूपये कोरियर पर खर्च कर इनको भेजा था। आपकी कम्पनी द्वारा मुझे बताया गया कि यह हवाई जहाज से 2 से 3 दिन में यह पूना डिलीवर हो जायेंगे। परन्तु वह कोरियर भी 10 दिन बाद वहां पहुंचा था। तब तक सभी आम सढ चुके थे।
आपकी प्रतिष्ठित कम्पनी की छवि इस तरह के कार्यों से धुमिल होती है और आपका विश्वास भी कमजोर होता है। आज आपको ई-मेल के माध्यम से शिकायत प्रेषित कर रहा हूं। आशा ही नहीं पूर्ण विश्वास है कि आप इस शिकायत को संज्ञान में लेते हुए उचित कार्यवाही करेंगे।

आपका ग्राहक
मौ. राशिद
सहारनपुर-247001 (यू.पी.)
मो. [protected]

Hi,

I courier documents to state bank of patiala tirupur thamilnadu on 21st sep, 2016 from dtdc office uppal branch but the courier not delivered and the courier was return while i track online than i came to your office for my courier but your executive told me that courier not came to dtdc office uppal since last saturday. I did not expect this kind of nasty service from dtdc please return my courier asap
Courier tracking number: h56230316

Above documents booked on[protected] from noida sector 48 branch have not been received by me at po - dariba, distt rajsamandh, rajasthan, so far after passing 12 days. why your service has slugished that a customer has to suffer mentaly and physically. these dtdc misdeeds should be checked seriously by company seniors. l;ease educate your courier staff about the urgency of this business. kindly get my parcel asap.

This is the second time the dtdc courier has disappointed me. The screenshot has a better way of explaining because i have the entire shipment history. It has been days that i have been tracking of the consignment when it was said to be "out of delivery" yesterday and today, however in the evening now the package is getting returned to guwahati. Its very disappointing because the shipment never ever touched noida or greater noida but was only stuck in delhi and was out for delivery. I will write an article on dtdc and also put on all the social medias along with the screenshot.

Dear Sir,

We have Sent a courier through DTDC on 14.07.16 having tracking no. P[protected] to port blair from Nasik, It shows delivered later but the thing is that it has some important documents, we ask return documents from them but the receiving department says the courier is not delivered by DTDC at that time.
so i request you to provide the delivery report for the same, as the parcel carrying very important document plz provide the delivery report for the same.

Regards,
D N Systems
Nasik, Maharashtra

My urgent documents vide order no 86826 adhar card despatch via dtdc courier vide reference no. M27948468 has not been delivered to me inspite of availability of person 24/7 at my residence. on tracking the records it is found that a person named Rajesh has been given the delivery instead of my address being clearly mentioned with name.Kindly track the records and issue me the documents immediately since payment for the same made.

Application form was sent through dtdc services as courier to reach to a specific destination. Before handing over to the agent, it was asked and confirmed that delivery services were available to the destination. After complete reassurance by telephonic confirmation by agent the packet was handed over to dtdc for delivery. I approached dtdc as it was an emergency and the packet needed to reach before a specific date.
But the packet was not delivered. There was no delivery available at the destination and the packet was sent back to me. By God's grace and our timely intervention I was able arrange some means to collect the packet in transit and was delivered at time.
It is the worst experience with DTDC. An information that the packet could not be delivered and hence is sent back was not given by dtdc people though contact no was provided. That was expected.
Consumers approaches company like dtdc when there is emergency, fast and responsible delivery is needed as other transport services like professional couriers and Indian postal services are available. One need to understand it and be a little responsible.