DTDC Courier & Cargo Complaints & Reviews

I had sent a courier to my client on 26.10.16 to mumbai via dtdc plus, the courier was suppose to reach on 27.10.16 but has not been delivered on time.
I have constantly made complaints to the office i sent the courier from

Dtdc
#269, lahari towers,
1st main, albert victor road,
Chamrajpet,
Bangalore - 560018
Phone:[protected]

But i was only sent from one department to the other finding no resolution.
They said the amount will not be refunded because the company incured charges for the shipment. it does not make any sense because i have not been given the service i have paid for.
The client who ordered the products refused to bear the shipping charges as it was not delivered on time. the company is asking me to bear the charges for a service that they charged for but have not provided

Booked Gift packet on 24th October 2016. Mumbai to Kagal CITY near KOLHAPUR. Untill 28TH afternoon parcel not delivered .Paid huge amount RS 640 for 1 KG packet. In such time the delivery to overseas countries is effected by many courier companies.
Most poorest pathetic service and response..
Here's the parcel tracking from their site:
Fri, 28th Oct'16|13:54 Hrs Out For Delivery Kolhapur
Fri, 28th Oct'16|10:05 Hrs Received At Facility Kolhapur
Fri, 28th Oct'16|10:04 Hrs Received At Facility Kolhapur
Thu, 27th Oct'16|01:43 Hrs Processed & Forwarded From Hub Pune Hub
Wed, 26th Oct'16|11:05 Hrs Received At Facility Pune Warehouse
Tue, 25th Oct'16|16:25 Hrs Processed & Forwarded From Hub Mumbai Hub
Tue, 25th Oct'16|03:19 Hrs Processed & Forwarded To Facility Ghatkopar, Mumbai
Tue, 25th Oct'16|01:51 Hrs Processed & Forwarded From Facility Ghatkopar, Mumbai
Mon, 24th Oct'16|20:05 Hrs Booked At Facility Ghatkopar, Mumbai

I am informed that from kolhapur to kagal which is about 16 km their concerned pick up person hasnt come. So the consignment is now stuck in kolhapur.

Hurray. Is it not most wonderful story????

Dear Sir,

With reference to the email, one of the my friend has sent a courier from Mumbai to Chennai (Consignment number : M[protected] on 18 October 2016. The courier arrived at Guindy branch, Chennai on 21 October 2016. Please see the tracking details below (word doc).

It took almost 7 days for the courier to be delivered to my residence. Guindy branch to my residence is just 4-6 kms away.

Today (27 Oct'16) around 18:30hrs, the courier was delivered by the dtdc executive but the box was in a very bad status with wrapping papers removed, the box was opened and item was also missing from the box. Photos attached below.

This is the second time an item was missing which was sent through DTDC courier (Consignment Number : C70197442 sent from Chennai to Coimbatore). In this case, out of the 2 items, 1 item was missing and the cover was neatly packed after taking one item from the box and then it was handed over to my friend.

Courier (M[protected] sent by Air on 16 Oct'16 from Mumbai to Chennai was delivered on 22 Oct'16 at 17:30. I would like to inform you that we are getting a very bad customer service from DTDC especially Chennai team and they are not even attending our calls and giving us false information.

I have lost all faith with DTDC now and thinking of moving to some other couirer services. I have been sending courier through DTDC for the last 4-5 years and every day I am sending 2-3 couriers including international courier.

I have decided to post this to all social medias including pictures about DTDC. I have lost lots of money because of the misuse/theft done by the DTDC staff. I have handed over the box to the DTDC executive and have taken the photos too.

Grateful for an action asap else I am going to take action against you.

Regards
Kairaly

Hi dtdc,

My courier no: z94462473 is still been not delivered to me it’s about more than one and half month now. I also reported the matter to dtdc through facebook platform and also contacted with dtdc whitefield branch and talked with venkatesh still not solution provided every time he told me to let them search and they will comeback to me still i am waiting for their call despite reminding them no of times from last 3-4 weeks i never get any callback from them. I have also reported the matter to the official mail id of dtdc help but didn’t get any response from them also. It’s very unprofessional behavior which i haven’t expected from dtdc. I have been using dtdc services from long back now i have to think. It is a mental trauma for me to wait for the courier for more than 2.5 month long and calling dtdc customer services many times and also wastage of my time and energy. And for you kind information the package contains two expensive rakhis. Please do the needful to investigate on this and get my courier delivered safely!! I hope dtdc do everything needed to get my courier to me so that i don't have to go through the trouble of legal processing.

Thanks & regards :-

Hello, I have couriered my parcel on 25 Oct 16 from Mulund to Vile parle (within mumbai). Till date parcel not reached. When I have called Customer care no., twice the phone was lifted & just kept aside. 3rd time customer care person told that packet is misrouted, but on site it is showing as in Transit. The lady talking from CC, Fransisca was very loud in talking & rude, response was pathetic.
I big courier company like DTDC, can not deliver a packet within mumbai after 2 days.
Worst service, costly also.

Sent a packet containing 10 items from DTDC office at sector 7 Faridabad on 22.10.16 vide CN NO Z05003895 for Rohini Delhi. The packet delievered within expected time on 24.10.16.
Packet received at Rohini had only 6 items. 4 items stolen in transit. It seems that the packet was tampered by someone "IN TRANSIT".
It is very unfair and alarming as we will be either looking for another courier service or will be more cautious while packing.
I think all customers shall take a photograph of the packet before shipping and send it to person receiving it.

My Airway bill number: X14045233
Remarks: MARU159977
Item no:[protected]
Seller: cell4ever24
Sale date: 29/09/16

Is not received yet. But on site it shows "Shipment delivered". How is that possible? I try to contact with customer care and delivery office phone number
[protected] and [protected] they did not receive my call.

They have close my complaint too. Disgusting. Totally Fraud.
This is an auto case closure update for the case number 03640204
Consignment number X14045233 has been Delivered, as per information received and the case is being effectively closed as on 25/10/2016 1:01 PM

Consignment number Z03871376 has been sent to me from Delhi to Goa. According to the tracking details, the courier has reached Goa in 18th Oct 2016, but it has still not been delivered. Upon calling the DTDC Margon several times, no one picks up the call. I even emailed their customer support care 5 days ago. Still no response. This is highly frustrating and very unprofessional on their part. Please loom into the matter.

I, tandra majumder, resident of ramrajatala, want to draw your kind attention to the major problem that iam facing with dtdc (Ramrajatala station road branch). On 12th october 2016, i have parceled a courier of worth rs 5500 from dtdc ramrajatala station road branch to ramagundam telangana. It has not been delivered to d desired location till date. There has been a tracking number which is constantly showing different location. The tracking number is k90588527. When i went to dtdc office (Ramrajatala station road) and asked about the courier details, they bluffed me by saying it has already reached hyderabad and gave me a different tracking number k90588528. This number when tracked, is showing that the product is dispached from howrah... No other details is being showed. Today is 26th of october 2016, still my courier has not reached the desired location... Nor did i get back my parcel, although i have paid the desire courier charges.
I will be highly obliged, if i get help from d consumer forum.. To help me out from this problem.

I have received courier from my office bangalore.When i open the cover there was no sodex coupons 2500/- stolen.They cut the cover at back side and pasted with dtdc cover.Consignment number B37570713.

This courier was receiver at[protected] at eveining and when i open the over ther is no sodex coupon 2500/.This cover was cut at back side of the cover and closed with dtdc plaster.

The worst courier service! I had a courier from Andhra Pradesh to Bangalore. It has reached the Bangalore Whitfield branch on Saturday (22 Oct, 2016) according to tracking history, but not received my courier. The customer care doesn’t pick the calls, works completely like a Fake company. No responsibility towards the customer. I request you to share my post still reach to higher management and also I suggest you to don’t prefer DTDC Courier.

I have attached supporting document for reference. The receipt and Status details. The information doesn't get update in the website and nobody responds from their office.

Please help!!

I sent some of my educational documents to my parents in kolkata through dtdc one day delivery but after two days also they didn't received the parcel. Even when i checked it in your website it's showing no result with the given consignment no you guys simply make people fool. If you can't give the service then shut down your business. Consignment # v30878826

Hi team,

I am writing this mail regarding the unprofessional behaviour of the person who is calling me from past couple of days from the number +[protected] to deliver my shipment. the cosignment number is z06020900. he is saying that can deliver the product before 12 pm and if i dont recieve it he is going to return it. informed him that i am not available at my address before 12 and requested him to deliver it later on, to which he denied straightway and when i told him that i will call headoffice and customer service people, his reply was do whatever you want as he is not afraid of anybody and will not deliver the shipment just for me specially.
This dtdc centre is just 1km away from my address and i do not expect this kind o[censored]nprofessional behaviour.
I will really appreciate if you can look into this concern and help me with cosigment delivered asap.

Kind regards,
Saranjeet singh.

On 18-Oct a DTDC courier was booked for pick up from my office in Mumbai to Ghaziabad. It has been 6 days now and I was told today by DTDC customer care that parcel was for delivery from Mumbai to Mumbai and it is undelivered.
They are asking me to call the franchise MF1366 and ask them for update.
They say their phone dont have outgoing so they cannot do anything on this case.

I had booked case 03613487 and provided them the delivery address again on Oct 21. But still customer care on 24-Oct is not doing anything.

The tracking number AWB is: M40961460.

Courier is not deliver to home, is it right ??

We pay money to courier for delivery up to home not they are call and collect your parcel.

Parcel booked on 19/10/16 in chirala to nizampatnam and it shows in tracking 20/10/16 delivered, it is not reach home.Than I call that people on 23/10/16 @ evening 5 PM, they say it is with us you come and collect, what is this ?
Feel it is useless service

I had taken DTDC courrier service for sending my moms medicines. They charged me with their premium service promising the product will be delivered by next day.Its been 3 days and the product is no where to its destination. The customer care dont pick the calls, works completely like a Fake company .No responsibility towards the customer, I was not even informed about the delay .The courrier docket number is Z95100702, consignment number is 4993562

We had courier from mumbai to jodhpur.It has reachd jodhpur accordimg to tracking history but nt received by my customer.Either Get out product back or refund our money.Its highly unacceptable.Consignmnt no.-M40896482.Its been received by Anand and my customer is not having anyone known Called Anand.So kindly refund our money or take good actions upon it.I hope i get a positive response soon.Thank You.

Dear Team,

My friend has send the courier through DTDC on 14th Oct, 2016 and till date i have not received it, is this service provided by you.
I had give the amount of Rs: above then 3100 for sending the courier on urgent basis

Tracking details are below.

Tracking No.: N97376497 Reference No.: [protected]
Shipment Dates
Origin:
SAHIBABAD, INDIA Booking Date
Fri, Oct, 14, 2016 02:44 PM
Status
EN-ROUTE

Destination:
DJIBOUTI, DJIBOUTI Status Date

I am harassed by DTDC agency, when I have a need then it doesn’t reach to me and till date it has not reached to me.
I need my money back and also harassment charges Rs: 10000, reverse the amount and also Harassment charges Rs: 10000

Regards
Anoop Kachroo
Cell No: +[protected]
whatup no: +91-[protected]

I booked a courier on 12oct2016, which was promised to be delivered in 3days. However it's still not delivered till today 22oct2016. No one picking up call from DTDC customer care, I tried all there numbers.
My consignment number is H53402894

It was to be delivered from Hyderabad to Chhindwara (MP).
Very poor services from DTDC, it happened 3rd time with me.

Consignment No. Z00896869 WAS dispatched from gurgaon office to agcr enclave in the name of ANSHU MITTAL on 6th of october but not received so far. Complained No. 03523745 was raised on 10th october. I spoke to
Mr yogender (branch in charge )
Mr DEEPAK (ares in cgarge)
Miss reena and neesha and Barkha

they all have made bundle of fall promises firstly to track my courier that has been delivered wrongly by their delivery boy and than after three days they start talking about the compensation against their mistake of delivering the courier on wrong address and not having delivery sheet copy to locate where the courier was delivered.

It my humble request to professionals of dtdc to look into the matter and do the necessary action actions against their unprofessional staff.

MONIKA GUPTA
[protected]