DTDC Courier & Cargo Complaints & Reviews

Two complain

1. I send courier through DTDC courier service to katihar Bihar (Tracking no B[protected] ..I see that it has reached to Guwahati. How come. When pin code is correct ..when address is correct ..how it has reached to other destination. Can you ensure that it reach to KAtihaar, Bihar?
2. I was talking to a your customer care representative by name Samya ...she was not ready to take. Complain. I waited for 12 min and then she was not ready to register the complain at all. When i explained her..she is saying she will check with local office. As a customer i am already saying that it has gone to wrong destination..she is not ready to listen and she abruptly disconnect the phone. How irresponsible is your customer support? Can you please take some action against ur unruly employee?

Shalabh

I have received a parcel from jbl store through dtdc, but due to diwali festival i wasn't available for which i get a call from dtdc. I clearly mentioned that i wont be able to collect the parcel for next 8-10 days for which in reply the dtdc person told me to drop a message regarding the same so that he will keep the parcel aside and i can collect the parcel whenever i am available.

But today i went to collect the parcel the female available at the desk asked me about the courier number which i was not having as the parcel person didnt gave me that information. So, i requested her to check the parcel by name but she denied to do so. I gave her that parcel person's contact number and name and she talk with the guy and also told her the location where the parcel is kept.

But she was so lazy to find my courier and denied to give me the parcel and told me to come later.

Very poor service to customer.

I had send a parcel on 5/11/16 at 11 am from teliyargang allahabad to rajajipuram lucknow and till date the parcel has not been delieverd yet. It consist of woolen clothes of a newly (1month) baby and is soo urgent and had made asked the dealer to deliver it on urgent basis but sorry to say that the services provided are very poor. Even after calling (Mr vivek -[protected]) several times no positive response was there. The details are as follows:

Consignment no-z02081476
Booking date - 5/11/16 (Although the net is showing 7/11/16, but i have the receipt that it was booked on 5/11/16 at 11am)

Hi,

I had sent a gift parcel on 26th October through DTDC from Gurgaon Sector 46 branch. That parcel contains goods worth rs.4000. The consignment no. is Z00981354. It has not reached the destiny. On your website, it is showing as returned. I have been following up with contact person [protected]@[protected] for this parcel since 29th. But it seems he is just passing his time by giving some lame excuses. I have not received the products back. Now he has started ignoring my calls too. Please look into this at the earliest, or else return the money of the goods couriered.

Looking for the favorable response!

I booked a gift packet for my fiancee on 26 Nov on prime time service and still delivered to him I asked Dtdc agent to give me return they r only giving excuses and the parcel is missing !!! I want immediate solution, , , and the behavior is very irresponsible not giving statsifying answer only making fake excuses kindly solve my prblm immediately very bad response till now and never book any parcel from ur company

Dear Responsible person,

Complaint against DTDC lost of Material (AWB.no.Z[protected]

This is to inform that yesterday I have received a courier from Phagwada (Punjab). When Package opened and found one qty of ladies suit received short. From phagwada dispatched Total qty of ladies suits are 03(three) but received/ found only two suits instead of three ladies suits. As per consignment weight of the package was 1.88kgs but receiving end weight found only 1.320kgs. photographs of the package are attached for your ready reference please.

Sir, on 15/10/2016 i had booked one parcel bearing Consignment NO.K90048907 Addressed TO SAREE MALL, 3011, NEW SARDAR TRADE MARKET, 5TH FLOOR, BLOCK NO.33 TO 43, PUNAKUMBHARIYA ROAD, SURAT-395010, GUJRAT, INDIA. But till date the parcel has been delivered as noticed from online tracking. but the receiver has not received. So i am very much in need of the POD of my parcel for further necessary action which is being refused by the courier agent.

Kindly, look into the matter and expedite.

REGARDS,

We are truly disappointed. It was an imp document, last week of Oct it had been courier to Kunnur. On receipt they written kanpur rather than kunnur. when i tracked last status it was showing of 1st nov its at banglore hub, n then to till now couldnt get the status of the document, where it is. it was treuly an imp document misplaced because of DTDC.

Kindly Do needful ASAP. Want my document back or to get delivered to right person.

Details Are given below.
Name : Surendran P.
Tracking Number: F09841434.
persons contact number: [protected]

Regards,

NORTHERN MARITIME TRAINING COLLEGE
Vill-Anguthi (Near R.B.S. College) Bichpuri,
Bharatpur Road, Agra, Uttar Pradesh (INDIA)
Tel:[protected]
Email : [protected]@northernmaritime.org
Web : northernmaritime.org

Company is unable to provide proof of delivery. Courier was sent 2 months back.i have been following up with them for more than 1 month now. But no response from the company. The consignee is saying that they have not received the courier. I am so helpless i do not know what to do. Case no. #03595621 is my complaint id. Even though the website is showing that the item has been delivered but it has not. That is why they are unable to provide...

This is the worst courier service I have ever seen. I have opted for DTDC Plus service because o[censored]rgency of the courier to be delivered. on 02/11/2016 consignment number (V[protected] I had gone to the bhosari office near landewadi. the staff has informed me that if i opt for dtdc plus the shipment will be delivered in two days that is on 04/11/2016. Today is 06/11/2016 and still the courier hasn't been delivered. when i called their office staff has given me the wrong information that the courier is at wagodia ring road my friend who was suppose to receive the courier has gone to wagodia ring road's office and they said that they have not received any courier. The head of bhosari office when i contacted he was not concern about the parcel being undelivered he mentioned that i m in goa and let me enjoy my leaves. such a cooperation this dtdc guys give.

I would like to register a compliant reg the delivery of the parcel which I have couriered through DTDC. The status of my consignment # C70284178 shows that the parcel is not delivered due to Wrong/Incorrect address. I have provided the correct address and also a valid mobile number. The recipient did not even receive a phone call. If they feel that the address is not correct then they should have called to the provided number and verified the same. I want the parcel to be delivered at the earliest. POOR SERVICE!!

I have received a courier that has been damaged very badly [LED SAMSUNG TV] . Very upset to see my TV broken . I am shocked to see this kind of service. This was not a satisfied delivery. That TV cost Rs.30, 000, all my money is wasted. Rs.1, 500 was paid to courier office for a safe delivery. I want all my money back, anyhow or i will charge an FIR as soon as possible.

Myself Sreedut from Vision Honda ( Honda Car Dealer) Accessories department.
2 days[protected] back our consignment is send to our Pathanamthitta Sales through DTDC Courier . Till the date part is not reached at pathanamthitta. So today morning[protected] i just make a call to DTDC Cochin mobile number, ([protected]) and a lady attend my call. When start the conversation, she switched off her mobile number and so many times i will try to contact to that number. But cant attend my call . I want to know tracking number.
This is really bad and unprofessional attitude.
This is a service industry, not a charitable organisation . So kindly behave through proper channel

This order reached the destination (TRIVANDRUM ) on 20th OCT 2016, and even after 2 weeks I am still waiting to get this delivery at home. On 3rd, NOV 2016 your website tracker mentioned 'Delivered' !!!

Is this some kind of joke ?
Whom did you deliver this package ?
What's actually happening in your courier office ?

Pathetic would be way less to describe your service, better name it Horrific. If you can't provide assured service to the customer, you shouldn't accept the obligation to do so.

I am book a docket (ta bill supporting )my monthly expense. docket book by dtdc authoriesd agent mr. pankaj malviya nagar sector-1 jaipur, [protected]/

my docket no-z02547119.

agent said i am not responsible who is responsible.my big financial loos

beacuse ta bill supporting not deliver.without supporting bill my expense not clear.
thanks
from
daya shanker

dt[protected]

[protected]

Dear Team
i have sent a courier through the DTDC services on 6th October
which is still not delivered once i checked the information with the consignment no it says reciver is shifted which is not possible i am in touch with the person
& moreover its still not back at origin, kindly give me an right update its been almost 4 weeks i have sent this letter from noida sector 127 to sector 5 noida only

Z04848251

regards

sumit Kainth
[protected]

Tracking number D29811085 dated 13th july 2016

A parcel was booked from Bhiwandi pin no 421302 to rajkot pin no 360110 on 13th July 2016 - receiving party Suzlon ltd - Mr Amit - [protected]

value of parcel 2, 72, 700.00

we are informed now that DTDC does not have a service in that area hence parcel could not be delivered

then why did DTDC in the first place take the booking from us .

we have been following with DTDC for last 4 months to return back our parcel

no one in DTDC knows where the parcel is . We have visited several of DTDC branches in bhiwandi, thane, kalva, panvel, diva

kindly help us get our parcel back..

arun mehra contact number[protected] // [protected]

Http://dtdc.com/tracking/A35833237

This is tracking site for my courier. This courier is from Surat and already returned once for not delivering at destination. The courier company claims to have come for delivery. These guys never came.

Now again we have tried but again these guys havent yet come. No customer support, they never pickup calls.

They have my number but i am affraid they will not bother to call.

Please Deliver the shipments, it is imp. I promise I wont use your service or bother you again.

I did a courier on 20 Oct from Navi Mumbai to thane(it's an intercity courier) but even after 15 days it's not been delivered and status is showing my parcel is in Srinagar city(Jammu and Kashmir State)
I complaint many time but nothing has been done till date, I tried corporate office number but both numbers are unanswered.
I have never seen such an irresponsible response from a courier company like DTDC
Please help me to know how to approach right person for a complaint
Tracking no M42834729
website:www.dtdc.in

I have sent a courier from patia, bhubaneswar to bangalore-560066 having consignment number - k89360355 on 25th october 2016 and it promised me to deliver within 3-4 days but till today, 3rd november 2016, it has not been delivered. firstly, it was to reach bangalore, but it reached panjim, goa on 29th october 2016. then i called several times to them, then it was shipped from there, but it is yet to be delivered. kindly take proper action.