DTDC Courier & Cargo Complaints & Reviews

The worst delivery service i have ever experienced, took 4days to deliver from Ghansoli to Andheri (22km), All 4days were business days.

I went to their office to recall the parcel on 3rd day as concerned person is no longer available on that address, but still they delivered the parcel to wrong person on 4th day.

Now they are asking me to pay to recall the parcel. No guarantee if it will be returned.

Our parcel was sent from Hyderabad on 9th November. It is never delivered till date. Your people have misplaced or misappropriated the parcel.

Can you please check on this and reply immediately. Your team has reported “DELIVERY DONE” to the sender. This is BAD.

THE DETAILS ARE

- Order from Amazon customer Aastha : (Order:[protected]
- DTDC AWB NO : H56771758
- SHIP DATE : November 9, 2016

CAN YOU PLEASE REPLY IMMEDIATELY.
Amit dhingra

Hi Sir,
I had booked my courier on 5th November with docket no H68918726 to Mumbai,
the shipment was delivered as per dtdc team, but it was not delivered by them to Given address, there is no proof that the document was delivered, I asked for returning my document or proof of delivery, I was not getting proper response from delivering team, Customer Care persons, please try to get Documents my back .

I logged with Customer Care, but no proper response Case no : 03803273

In 17th nov we send a courier in dtdc awb no. C71607981.. To vellore, ranipet
To day 21.11.16 4days over... Still it is not yet delivered and not even a single referebce call from your office.. Is this a courier service.. Very worst courier i jave ever seen...
Jusy reply me will i get my parcel today.. Or shall go to court regarding this.. Because this mafe a big issue.. I an claim againt you..

Hi.. On october last my husband shipped a consignmnent to me. Consignmnent no is m41130090. He shipped it from bombay to me at trivandrum kerala. But the kerala vanchiyoor dtdc service office after receiving the consignmnet shipped it back because i didnot attend their call. But no such call came to me. And they returned it on very same day. When i tracked it i found out and i went to their office and they were like not at all bothered. After a long fight they agreedto ship it back and return to me but that was very painful. One member from there abused me and after one day only i. E he made me say sorry to me, he returned it back. What is this?

I given courier to dtdc moosapet branch on 5 nov to deliver to vijayawada, but it was not delivered and did not return to me yet[protected]. I had called them, they are saying that this branch does not have your parcel, plz call to that particular branch. All are repeatig the same dialogue again and again. Plz make my courier get back to my all.
H55956623 it is tracking no.

Dear sir,

I am k. K. Roy, an employee of emc limited place of posting at chapra, bihar and my complain is that on the 15th nov-16 one parcel vide bearing your consignment no. Z01456612 picked up from our emc delhi address on 8th nov-16 for delivery to our chapra address (As the address is attached in the packet) and on the 16th nov-16 it's shows the status as delivered at chapra on 16th nov-16.

But i am the actual receiver of the consignment and for this i am writing this complaint as because never i have received this consignment or any body of my office staffs from dtdc chapra branch and for which i most afraid because the consignment bearing few numbers of blank cheque (S) of my company.

The DTDC courier service is very poor service, they always delay in delivery. I always have a bad experience with this courier service. This time my courier reached their [censored]house on 17th of Nov, 2016. When I called them on 18th they told pick from the [censored]house yourself at 10 am and I have gone at 10 am and i told them my AWB number B37013454, they wait me for one and half and after they said that they misplaced the courier and come next time. So you are requested to take strict action on them so that they should improve themselves.

Hello, I am vinod bawaley from www.artsnprintsonline.com, headquarters situated at Peenya, Bangalore - 560058.

I would like to appreciate DTDC team and management regarding offering wonderful services all over India.

As the era is changing rapidly every one is opting for online business and Indians have started trusting online companies. Logistics play a major role in delivery of product on time and in good conditions .

We have opted DTDC service as our logistics partner. We have been in regular negotiations with local franchise for COD options, but they are not aware about how it works. We would like to have this options from DTDC kindly update us on this issues and contact this number [protected].

From past few months your franchise members are providing best service, but have to train on more ethics and also delivering on time. Suggestion: supply them little larger bags to carry document or product like ekart, delhiivery, amazon, big basket because in coming few years your company will be doing double the business as few small online startup companies may need your service, like us.

Kindly improve your infrastructure and also the look into the matter of your delivery boys behaving rudely.

I have attached a few images of my product that have been damaged. Waiting for your response on this.

Past few days, from north India we are receiving (9th this month) complaints of rudeness, misguide and damaged product delivery by your franchise guys, for which we are not responsible after double packing the product. Mostly bends, due to small bags they bend them, even though clearly mentioned stickers are applied ( do not bend). We are not responsible for this and we cannot afford to replace every such damaged product.

We would be more happy if you update us.

Thank you.
Vinod Bawaley,
(C.E.O.)
http://artsnprintsonline.complete

DTDC Taliparamba-Kannur-Kerala is not delivering the Currier at the mentioned address saying that " i[censored] want the packet, go and collect from the office" . the mentioned address is just 1km from their office. Airway bill number is Z06561503. sender has made the full payment for door delivery.dtdc taliparamba have received the courrier on 11 November, and they didnt even call me till i call them yesterday 16 November 2016 by tracking the Airway bill number. I had taken up the matter with their customer care yesterday it self, but they just provided a ref no for the complaint (the case number is[protected] without any solution till now or even call me.

Yesterday i was told at the dtdc mumbai center that the courier is with courier boy and will be delivered by today.
But today i received a call that i need to pick the courier from the dtdc center.
It was told while giving the consignment that it will be delivered by at max 3-4 days. But today its the 8th day as well as it is not delivered and customer is told to pick it up.
Is it a way of treating the customer??

Im very disappointed of dtdc service. I did sent my important education paper to my hometown on 2nd nov 2016.. My paper is unable to track nor not received at given addess nor not returning... Im so regret to sent my parcel to dtdc service because of these im facing many problem in my aducation.
My awb no_b38922362
Please take some action against untowards service of dtdc kalyan nagar benguluru

Hi sir..
This is to inform you that iam a regular customer of dtdc courier service.. Toady i got a call from your samrala branch (Punjab) office... Name of the employee was dharmpal... Iam soory to say that he was very rude i just asked him politely to deliver the courier to concern address as it is mention on the courier.. He refused to deliver and told me he will send it back...
This is my hunble request please take some action..

Dear Sir/Madam,

I have not received the courier with consignment # Z03592042

Mahabubnagar DTDC called and said that they are coming to deliver it on Wednesday, 09 Nov 2016. After that all of sudden, I did not get any update on this.

Today, I was checking the status (online) and surprised to see that my courier has been sent back without trying and reaching my home.

This is ridiculous and I am not going to accept this. Please respond to me immediately or I will be escalating it to higher level.

Thank you.

Hi team,

I was trying to connect to dtdc customer care regarding one urgent document that has been sent from delhi to pune on 15/11/16. I want to know the exact status of the order as i was confused when i tracked it on website.
I have called on pune dtdc landline no. I had waited for almost more than 10 minutes to talk to customer care but suddenly after 10 minutes they disconnect my call. I have wasted my mobile recharge money on them but got no result.
I am really disappointed with the waiting time as well as with the call disconnection issue.
Please call me on my no. [protected] as the document was urgent and i need to know the tracking status.

Thanks.

Sender was booked lap on 05-NOV at Gwalior city in DTDC courier and I got tracking online at 11-NOV only.. When I asked to courier guy why it get delayed means he saying that it was not booked with insurance for 6 days continues same reply from him but the sender was booked on 05-NOV with insurance only.
These 6 days gap was this issue will get happened of changing the laptop.
So please take this as an serious issue and let me know what happened exactly.

Tracking number : D29984209

HI THERE,
i was supposed to receive a courier which was packed and sent to me as a gift pack, it was containing a few urgent documents, a cellphone, a charger. when i received the courier today the cell phone was missing from the packet. and the packet was ripped off and sealed later on which is evidently a person can understand after seeing the package content.' we have already asked the person at the dtdc center whether we can send a cellphone through courier or not and he replied with yes, hence the situation is so bad that i cant even express. its very shameful and disrespect for a courier company like dtdc. hence i would also like to inform you that i will take legal step if do not get the right solution. thanks

I was submit my pactet on 12/11/2016 at dtdc ashok nagar branch, new delhi, 110018

My slip no/cn no: z06165406

My packet has been delivered on 14/11/2016 but my accessories inside are missing.

I have put 2 bundles of food coupans inside the packet at the time of packet submission but i received only one coupan bundle and one is missing.
It cost me at rs 5000/- per bundle.
I want my missing coupan bundle back anyhow.
I am very angry... Please help

My courier is from pune to khopoli (Khalapur - maharashtra). I tried to all the concern team - the tracking record is also not reflecting in the system - i tried to connected the raigad team - the people are very rude, they do not know who to talk to customers, they do not pick the phone & if they do pick they do not respond. This is the very bad customer handling way. My courier number is d[protected]. My contact no - [protected].
There were very bad response by the people on call by - [protected]

Consignment number : d27287488
Item : elica chimmney

My family members delivered item to srikakulam to snapdeal heyderbad.
Item is not yet delivered. So i requested for proof of delivery.
After investigation they told me item is not yet delivered.
So far they havnot responding my calls.

It is pending form apr-2016

Please help me on this.