DTDC Courier & Cargo Complaints & Reviews

I have sent a parcel of 8.7 kilo but it was delivered only 6.8 kilo with 3 sharee and 1 dress material of rs.5000/- missing. After calling all the dtdc from gujrat to kolkata i found exact location of this damage. I want an investigation of this and I also want my things back or else I have to visit the higher authority. I want a justice of this damage as soon as possible. I also have the necessary proof.

I had booked my order bearing docket no.- D30555102 from DTDC to transfer my 6 boxes personal luggages to be trasnferred from Titilagarh, odish(pin code-767033) to Pune, maharasthra (pin code-411028) on 21st sept. But it took almost 15 days to deliver to Pune. In between I faced lot of issues summarized below:-

1. Tried calling there customer service numbers [protected](mumbai), [protected], [protected](pune) and some personal nos. ([protected], [protected]) but there was no response. It kept me holding for long time but dint connect me to their executives and they claim we value your time. When I contacted their personal nos., response was very rude and was never picked up again.

2. After all the hassles, I had given the option of "notify me" when the package is out for delivery and had provided my mail id and phone no. because I work and wanted the package after office hours or before 2 pm but the delivery person called me up around 5 pm when he was right in my society and during my office hours. Finding no other alternatives, I had to take half day leave because there was no method of calling them to some other day. I keep on travelling, so what if I was out of town.

3. I was really keeping my calm with DTDC people but when I received one of my box open and in damaged condition I really thought of complaining about DTDC.

I hope my complain will be taken seriously and please keep me in loop what sort of action does consumer forum takes against such issues. I am also attaching images of the parcel received.

Dear Sir/Madam

We have booked an express courier on 7/10/16, and branch dealer have charged 230 Rs. For an express delivery, still we don't yet received courier, and branch dealer have also provide us consignment booking receipt from Kalyan (W) branch, dealer contact No. [protected]
We are trying from last 4-5 hours for enquiry, but the branch dealer is not responding us, not receiving our phone calls, we have also try to called on main branch Mumbai from last 7-8 hours, but no one is responding us.
We are requesting you to shipped it as soon as possible.
DTDC Consignment Number :
V32751789
Booking Date : 7/10/16

Sender Address:
Unique Personalised Gifts
Shop No. 19, Shweta Apartment,
Opp. Janta Sahkari bank,
Syndicate Circle,
Kalyan Murbad Road, Kalyan (W) -421306
Contact No :
[protected]
[protected]

Receiver Address:
Prakash Mavani
L-21, DG point, c wing,
beside hanumant temple, parvat patiya, surat - 395010
Contact No :
[protected]

Dear sir/madam;

With due respect i would like to bring into your notice that some of the businessman in our country running the business by means of "crooked" way (Dtdc courier & cargo is one of them). Wherein in our company's act (Though it is revised recently) does not actually framed the law for the cancellation of business license or remove the name of the corrupt company from the registrar of companies for malpractice with the customer!!

In brief; i booked a parcel (Less than or equivalent to 500 grams) through dtdc courier service based in delhi (Franchise contact name is deepak - address - nab sarai, new delhi, india) on 4/10/2016 though i paid 1 kg charge keep in mind that parcel will deliver quickly. I paid premium charges in order to send the parcel quickly as they also assure that goods will be delivered within 6/10/2016 and for which they charged for.

As they assure me that goods is delivered in premium service through flight. Hence; i would like to know, if they charge from customer by the name of premium service which is delivered through flight service, then still the date of 6/10/2016 is not crossed? Though they said while booking the parcel that the goods will be delivered within 48 hours, still it is not delivered. Astonishing the fact is that in our country, nobody try to understand the consequences of law if doing anything wrong.

While i contact delhi franchise, they said goods is delivered from delhi on 5/10/2016, but while i contact to guwahati dtdc branch, they said goods is reached on 7/10/2016 (Then where is the 48 hrs. Delivery promise is intact). Shall i know from them if they send the parcel through flight, does it takes 2 days to reach to guwahati? Another malpractice is that, dtdc courier service computerized updating in their website which is maintained for customer tracking purpose is a serious malpractice. Most of the information in the tracking system is vogues.

Still my parcel is not reached to designated location. Then can anybody ask to subhash chakraborty lead dtdc courier service where is the business promise is gone. The way the co. Is earning the money is subject to objection by competent authority of law based on mentioned agony in the above.

While i contact to different personnel of the company, every body is passing one's fault to another!! Imagine, what the customer will do in this circumstances!! I contact to bangalore, gurgaon, delhi, guwahati, but nobody is replying properly. Either phone is switched off, phone is dysfunctional, phone is busy for 2 days at a stress etc.

Can anyone cancel the franchise license who is misleading the customer, no doubt in connivance of senior management of the company? Then there will be a set of example of punishment for those violating the customer right.

Hai iam dinu krishnan from trivandrum, attingal. Ihad orderd a parcel from ebay airway bill number m41590060, w which is send through dtdc courier attingal, but they called me i have to pick the parcel from the courier office because my address is in out off service area which is just 3km from dtdc courier office, i told them that i am out of station and to redirect to my office address then they said that they couldn't do that, because that is not their job and talk to me rudly, and said if i didn't collect the parcel they will return it. This is the experience which i get from dtdc courier in attingal. This is the first time i get this type experience because i had sent and receive many parecell from other courier services. Very very bad behavior from dtdc courier staffs in attingal branch

Hi, i placed a shipment with dtdc from bangalore to mumbai on 30th september 2016. Shipment number: b36416509. First they sent the shipping to kolkata and now after continually following up every single day, they are not giving any clear picture on what is the status. It was an important shipment and i do not have any idea about where it is.

Please help.

Dear dtdc,
My consignment was booked on 16th september but not delivered yet, i asked dtdc courier in my location they didnt received yet but when iam asked head office madurai they already sent my consignment in our area, please take action for this,
I will waiting for your favorable reply, please take action as soon as possible.

Dtdc madurai [protected], [protected]
Dtdc my area ilayangudi [protected]

My consignment no p38696278

Thanks,
Mohamed yasar arafat
Mob no [protected]

Forward mail

Sep 20, 2016 1:40 pm, "customercare" wrote:

Dear customer

Thank you for writing to videocon d2h.

This is with reference to your e mail dated september 16, 2016 regarding videocon d2h services.

Please be informed that the dongle has been dispatched at our end through dtdc courier through docket number # p38696278 on 16th september.

You can track the status by clicking on below link:

http://dtdc.in/tracking/tracking.asp

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our products and services you may visit our websitewww.videocond2h.com.

Warm regards,

Customer care

Videocon d2h

Note: - you can also call our customer care helpline on [protected]

Sender's name: shailendra singh, dtdc courier: sansar chand road, jaipur.
Recipent's name: swati rathore, destination: sarsawa (saharanpur).
Date shipped: 28.09.2016. present status showing on dtdc website: in transit.
Its been 8 days already since it has been dispatched. there is no response from dtdc company from saharanpur[protected]/[protected]) or from their customer service ([protected]/[protected]) or from jaipur branch ([protected]). this is the worst company ever.

Doc. No: H56230221 ... Showing as delivered but no details of it in tracking... My important docs are missing now... And am gonna take u to the consumer court now i[censored] don't screw address my issue ASAP. Want you to take this up seriously and confirm me on my courier whether it has reached the desired destination... Else you will face the consequences...

Dear Sir,

DTDC AWB# H56049895

My previous company sent some important certificates from Hyderabad to my office address located at Rushikonda IT park. Even I requested for speed post but with special interest they sent by DTDC on[protected].

The certificate is very important to me and I need to submit at AU on 8th October. Every day i'm tracking using awb number all of sudden they returned to Hyderabad with out any intimation. I called vizag customer care by dailing [protected], 29 they said because of door locked they returned.

The above reason is absolutely not acceptable and false information. I gave my office address to deliver at IT park which operates on weekends also. More over my office security works 24/7.

Kindly look into this matter and arrange my certificate on or before 8th Oct 2016.

Thanks.
Chandrasekhar

Hi, My shipment with ship no#. H67907739 has been misplaced or lost DTDC. I tried contacting their customer care via email and call there was no response.
When I spoke to the local authorities they coldly me told to lodge a complaint. Lodging a complaint is not going to help me, My shipment contained electronic PCB board worth Rs. 7000 INR.

Please take the legal action help me in either getting my product back or refund the amount for it.

B37593391 consignment number is not delivered to me but in DTDC tracking system its showing as Delivered.
for this i contacted 3 delivery franchise no one is responding. i have mailed to DTDC but from there also no any responce.
and Hadapsar Branch manager is not picking up call.

i never expected such Bad response from DTDC. very BAD... i am very much unhappy with customer service.

I have send one courier to aligarh uttar pradesh by dtdc courier gajuvaka vishakhapatnam andhra pradesh on 26 august 2016 (Consignment no. V[protected] but courier status showing only from last one month hyderabad airport after discussion with customer care and dtdc center they told me some problems in airport authority. And they forwarded required documents to airport authority india. Then i requested to dtdc courier team return back my courier.

My name is raj mishra and i have booked a parcel 23/07/2016 consignment number p38210485 from pune to tasgaon till date my parcel is not delivered. I followup 20 to 25 time but no response yet. I give him many reminderon mail but i an not getting any response from dtdc team.
That parcel was very important so i am facing many problem from last two months
Thank you
Raj k mishra
[protected].

We sent a courier to my sister from delhi to hyderabad including food items, cloths, cosmetics and medicines for the dashera festival. We had sent her in a carton box but she received a plastic bag with a pant, two ruberbands a pair of sock and food that was halfway eaten by someone!!! The package too was delivered days after promised date. We already sent the company emails complaining about it but we got no response. Dtdc is a complete joke and untrust worthy it should shut down. How can some one be that shallow and use gifts for a festival send to a daughter!!! If we dont get any response we will drag this matter to consumer's court!! Who ever is responsible for this sick deed will have to pay for this. The company is completely responsible for this screw up!!! Dtdc if you are reading this then better solve this problem because i sure as hell am not letting this go!!! I will not compromise and will report a complaint in the police station as soon as we can!!!

Have a parcel sent for me from chennai for goa on 28.09.16 under dtdc lite express service tracking no. c70064678. (addressed to mathew gomes, fatorda, goa)
As of 03.10.2016 dtdc tracking info (after 6 days) the same has arrived mysore today.
Never know how long it will take to arrive goa.

Just as they charge extra for delivery in quick time, there should be a penalty
On them for delays.

Also dtdc website is not regularly updated with the tracking info.
It is updated once in 3 days at times.
Please take up with dtcc

My consignment no. Is z99814300. It was booked from mohali on 22/09/16 to chamba. Feom last one week i. E. 27/09/16 it is showing as in pathankot branch. When asked number of times that when it is going to be dispatcjed they just lied that will be delivered the very next day. I am frequently calling from last friday and they are just faking. Fakely they updated the online tracking status as of saturday that it is dispatched. When asked today, they replied it is currently in banikhet again a lie. On confirming in banikhet there is no such consignment received. Again when queried in pathankot they said due to some reasons it was not dispatched and will send it by tomorrow!!! Why are they cheating on us. This is such a inconvenience. I have mailed to customer care as well but there is no reply. The documents are related to police station and if i dont get any status on this then i am going to give the numbers to police.

Have not received my order however tracking consignment number z02253513 says product is delivered successfully. Checked the slip given to sender and consignment number and receivers address are correct.
No one picks up their main customer care number in mumbai. When i called the local branch they give me another number that is unreachable then stop picking up themselves.

Dear sir,
I have 1 packet handover the dtdc curior dated 22/092016 for alok kumar biswal
At ­ kaduapada po ­ khuntakata viabadamba
Dist­ cuttack
Cuttack, odisha 754031
Phone: [protected], for delever, bt dtdc stord my packet in our godon cuttack bt not delevered to recever, i am very very apriciat, also recever dipresed for the service of dtdc,

I had courier an important document from DTDc C. R. Park outlet located in D-block. The person not only charged me extra from what I pay from other DTDC counters but also told it will reach by Saturday, which is 4th day from the date of the courier of the document. its 6th day still did not reach the destination. Why are they charging so much, if they are not proving ith the courier service? The speed of the mail is like a normal post then why should a consumer pay Rs. 70 when by normal Rs 5 post it can reach in 6 days. I feel they are cheating the customers like this. Consignment No: Z03727564