DTDC Courier & Cargo Complaints & Reviews

Docket number : b35008829

Date sent for delivery : 20th august, 2016

Sender address : b2, lotus royale pg 2, near village supermarket,
Behind purva rivera apartment, spice garden, marathalli, bengaluru - 560029

Receiver's address : zion pazhyadathu, hpa - 90 (17/39)
Aakulam/hill park avenue, anayara p. O, trivandrum - 695029

The package consisted of a branded watch, a wallet and a pair of expensive sunglasses. The package was sent out for delivery on the mentioned date. While making the delivery request, nothing about the package was enquired, due to which i was unaware about what needs to be done while sending in the package.

The product was sent, and now its been more than a month, since its been sent and not delivered. Due to certain important engagements, i could not track the package. I went on an enquiry after two weeks from the sent date. They reverted saying its been sent to kerala. The next week, the reply was, due to incorrect receiver address, the package was sent back to bangalore rajajinagar office. Again, there was no response.

I made calls to the mentioned number[protected]. The lady who picked up reverted saying that the package is in trivandrum, and made me call to their tvm office, who replied saying it was sent back as they were unable to deliver the package, due to address issues/ receiver not responding - which is totally untrue as the receiver did not receive any call and the address was correct. Again calls back to bangalore was made, where they had no information about the package. About half an hour, the people made me do a couple of calls.

On top of all this, the manner in which the employees spoke was pathetic!! Disgusting!! Impolite. They spoke as though it was my mistake. When one employee, who was the worst, when asked for his name, he replied "this is none of your business"!! Dtdc recruiters - hats off to you for the amazing recruitment you make!!

They mentioned saying that it was because the details was not declared that the issue happened - as per company policy! If a package is roaming about, if the case founds to be that the receiver address is incorrect (Which was not in this case), doesn't it come under the company's policy that "it needs to be returned to the sender"?? Keeping the package in the company and throwing it away is a part of the company's policy??!!!

Dtdc is the worst ever delivery service one can choose!! The employees are so rude and impolite and i don't see any good purpose for the existence of this company!

My package is worth 6000 and more and i want all the amount back, without lossof a single penny!!!

This issue was put forward the operations team, head team, even the social media and even then, no response!! Great way to run the company and trest your customers.

I will see to it that this company will have spread a huge negative word of mouth, and will never suggest this to my circle of people!! I will get this news circulated as wide as possible!!

I bought samsung 32 gb evo+ memory card on ebay, my ebay deatail attached. My dtdc reference no. Is Z00560695. I have not received item but updated as delivered. My destination address is at pin code 396155 (sarigam, valsad) and item delivery status at ahmedabad. I have raise claim on ebay bu its not resolved, fake seller are there i want my item so kindly do needful.I have attached detail of transaction in screen shot.

Hello dear sir/mam,

i have not receive my courier but according to my tracking number it shown delivered my tracking no. Is z99903492. I am very upset to your service & this courier is very important to me please solve my problem as soon as possible on urgent bases. I am also talking with courier boy but they are not response and said he was not well.I am trouble with this problem since one month. So please solve my problem on urgent bases because my exam will very soon.

Thanks & regards
vaishali sharma.
[protected]

Dear Concern,

I suppose to received one important courier from DTDC, which was dispatched from Dehradun for Hisar (Haryana) on 19th September, now on DTDC website its showing delivered to Dehradun.

When it was booked from Dehradun to Hisar why its delivered back to Dehradun
Also on website its showing signed by received.. I am at Hisar (haryana) I have not received it yet so who had signed this.

For your Information I am a army officer & the packet contains Army related Documents.

This type of error is non tolerable at all... to avoid any further escalation please deliver the packet at right address ASAP.

Regards.

laptident Parveen Mor
[protected]

The first flight unit of gunupur pin 765022 never brings our post at our door.. the y u people fool people with the title 'door to door servie' as it is not door to door service but door to shop service.. had i been intended to go to the shop i would have selected Insia post or smthing of its own kind.. grow up people. and stay on what u speak.else the customers will find their own way to resolve this matter. Do me a favour either shut ur office down or merge urself with any other courier service coz it doesnt feels good being complaining about a reputed organization like urs again nd again.

I have ordered a tempered glass screen protector for my mobile on eBay.in to my home (pin code- 711409) . The seller has shipped the item through dtdc courier (Airway Bill Number: A[protected]. First of all it took long time . And after reaching to my nearest warehouse (about 5-6 and from my home) the courier boy told me on mobile that your area is not deliverable to us, please collect the item form warehouse. My question is if my pin code is not deliverable to dtdc, then why they are picking up items from the origin.
FedEx, ecom, blue dart, Velez are coming to my pin code. dtdc is so worst.

I shipped the courier on 23rd august 2016 but it has still not reached the desired. The dtdc consignment number is D29671247.The online status shows to be delivered since 31st august 2016, sinve then there has been no update.I have called customer care more than 50 times and everytime they come up with something.I visited the dtdc franchise here in Mahadevpura, Bangalore but all in vain.Nobody knows where the box is.Its almost a month now and the shipment has not been delivered yet.

Kindly help me !

I have contacted dtdc delhi customer care number against docket number - d28742796, they have asked me to contact delivery man sharing his phone number - [protected]. The person reverted he is not delivery man and instead have staff assigned to do delivery. He is sitting in dtdtc shalimar bagh and stated that if the courier is of rohini-110085 than it must not come to him as his delivery staff is accountable to shalimar bagh area vicinity not rohini.

He said that i need to contact amazon as some goof-up is done from there end. After a request he furnished me details of delivery report which he insisted is itself not clear to him as only recipient mobile number is mentioned -[protected] in delivery report.

I contacted this recipient number-[protected] myself to track that person but number is coming invalid.
When contacted many times employee at dtdc by number [protected] says that they got intimation from amazon that money is refunded.

Neither we have product nor any refund now

Hi
Even i didn't got a single call or update for the parcel. After trying many times calling pune helpdesk number[protected]Nobody picked)
And banglore helpdesk number[protected]/[protected]Nobody picked)
Consignment number "b35880539" as per your track record it show consignment was reached, but i haven't got any parcel.
One of the worst service ever. The document which i was supposed to received was very important and i am left in a deadlock situation.
Kindly solve this asap
Regards
Vikas shukla

A consignment was booked in my name from Kalyan, Maharashtra(M[protected] on 16th Sep, 2016 and it was supposed to be delivered to my address in Bengaluru on Tuesday 20th Sep, 2016. The last status showing is that the item is out for delivery on 20th Sep 9:53 AM. I received no call. After that there is no record of the status. The last location was DTDC Madiwala branch. From Madiwala it is 15 min. to my home. DTDC is taking 50 hr. for that. also the customer support number[protected] is unresponsive. The Madiwala branch number[protected] is always busy for the last 2 days. What kind of customer service is this? DTDC claims to be the best in the field and this is the kind of service.

I was booked cns no. m38170733 from indore to bangalore date 30.08.2016 but till date this cns. not delivered and when i am checking online status this cns. is rto but till date cns. not return to me so confirm when it will receive, here 23 days passes but no any solution,

Item in cns. specs (chashma)

C/nee address:miss chetna rajput
224, 1st cross near chowdeshwari temple yemalur bangalore 560037 (ka)
Mo. no.[protected]

Regards
Isha rajput
[protected]
Indore

Booked item on 14.08.16 Consignment no. A36229943 is not received by me. Where as dtdc courier people are wrongly updated status as delivered. They are not providing any proof of item delivered. Its already one month completed still they didn't deliver the item. What should i do? I sent so many mails to courier company but they are not responding. Please help me.

Hi,
Its very annoyed thing happening with me. I was booked an item with dtdc courier from kolkata to same city location on 08/09/2016 but still today as on 21/09/2016 the dtdc web site saying the item "out for delivery". And I have send more than 10 call to local office and mail to customer service but no workaround on this. Basis on the website update I suffer delay my product replacement from the ebay online store.

Thanks
Chandan
M: [protected]
EMail: [protected]@hotmail.com

We have booked a express courier with dtdc plus with consignment no: v30836777. they have charged 300 rs from hyderabad to banglore promising one day delivery. its 48 hours passed still not yet delivered and there is no response from customer support[protected]. nobody is attending the call. when sent a mail to customer support there was auto reply with case#03335988. there was no progress after that. they are simply cheating the people with express delivery by charging more money.

Dtdc courier...Item not reached at me. In track history it shawn "out for delivery".Today morning when i called customer care person of dtdc at Rajkot, t hen she said that your parcel (B[protected] is going from here, but when i called couried person { no. given by customer care person} then he said that i had no recieved your parcel by dtdc. so what happen with my parcel? In track list it shawn at rajkot and nobody give right answer. So please guve proper feed back..your compony is iso certified? thats great..who give you that type of licence..throw in garbage..

Consignment number: g90021228
Sent from: dtdc andheri station
Persons from dtdc involved: mr. himanshu singh, mr. vinod patil, ms. deepa (dtdc gec)

I had sent my consignment numbered g90021228 via dtdc on 1st september 2016 from mumbai to silchar (assam). as discussed with mr. himanshu singh, the courier was supposed to reach silchar by 10-12th september. on calling them again on 15th on non receipt, they said it will get delivered on 16th latest.
Dtdc's courier services is shameful and their staff's act, especially ms. deepa who happens to be the gec, never responded to the query of the customer.
It is 20th september 2016 today, and i still have not received my consignment.
Requesting everyone to avoid dtdc logistic services.

My courier no: Z94462473 is still been not delivered to me it’s about more than a month now. I also reported the matter to DTDC through Facebook platform and also contacted with DTDC WHITEFIELD BRANCH, BANGALORE and talked with venkatesh still not solution provided every time he told me to let them search and they will comeback to me still I am waiting for their call despite reminding them many times in the last week I never get any callback from them. I have also reported the matter to the official mail ID of DTDC help but didn’t get any response from them also.It is a mental trauma for me to wait for the courier for a month long and calling DTDC customer services many times and also wastage of my time and energy.

Hi iam ganesh, i couriered a document on date 10 Aug 2016, from bangalore gurgaon which was urgent and they said it wil delivered with in 3 days, but till now its not delivered, i did contact with bangalore branch manager lokesh regarding this, he is not responding, no one is ready help me on this matter, everytime i call them they are asking my consignment details and saying they will call me back but im not geting call after that, plz help me and atleast send back my document.

I have booked a parcel on 06/09/2016 but today on 17/09/2016 there is no data available on site. After asking the local dtdc officer i came to know that my item has been lost. Item was mobile worth rs 12000 but they are denying to provide refund. I just don't know that what to do, I am in a big big trouble. I will newer believe on such fraud type of service. Can any one help me ...!!!

DTDC Couriers should be name as Down to Down to Couriers.This people are charging 120 rupees even for delivering a letter of 50 gm . Making false promises and entering wrong Track Status data online in their website www.dtdc.in .Giving False promises of delivering in 2 days and taking 8 days.They should be ashamed of their service This people are taking hefty amounts from their clients and customers .Their Branch offices peoples in Bhubaneswar Odisha and South Delhi, Delhi don't know even to talk politely with their Customers Their DTDC Branch Office people in Sailashree Vihar Bhubaneswar Odisha should be inquired and let other people should know are charging Company stated amounts and following company standards Or only charging people with hefty amount and give us False information