DTDC Courier & Cargo Complaints & Reviews

We have booked a express courier with dtdc plus with consignment no: v30836777. they have charged 300 rs from hyderabad to banglore promising one day delivery. its 48 hours passed still not yet delivered and there is no response from customer support[protected]. nobody is attending the call. when sent a mail to customer support there was auto reply with case#03335988. there was no progress after that. they are simply cheating the people with express delivery by charging more money.

Dtdc courier...Item not reached at me. In track history it shawn "out for delivery".Today morning when i called customer care person of dtdc at Rajkot, t hen she said that your parcel (B[protected] is going from here, but when i called couried person { no. given by customer care person} then he said that i had no recieved your parcel by dtdc. so what happen with my parcel? In track list it shawn at rajkot and nobody give right answer. So please guve proper feed back..your compony is iso certified? thats great..who give you that type of licence..throw in garbage..

Consignment number: g90021228
Sent from: dtdc andheri station
Persons from dtdc involved: mr. himanshu singh, mr. vinod patil, ms. deepa (dtdc gec)

I had sent my consignment numbered g90021228 via dtdc on 1st september 2016 from mumbai to silchar (assam). as discussed with mr. himanshu singh, the courier was supposed to reach silchar by 10-12th september. on calling them again on 15th on non receipt, they said it will get delivered on 16th latest.
Dtdc's courier services is shameful and their staff's act, especially ms. deepa who happens to be the gec, never responded to the query of the customer.
It is 20th september 2016 today, and i still have not received my consignment.
Requesting everyone to avoid dtdc logistic services.

My courier no: Z94462473 is still been not delivered to me it’s about more than a month now. I also reported the matter to DTDC through Facebook platform and also contacted with DTDC WHITEFIELD BRANCH, BANGALORE and talked with venkatesh still not solution provided every time he told me to let them search and they will comeback to me still I am waiting for their call despite reminding them many times in the last week I never get any callback from them. I have also reported the matter to the official mail ID of DTDC help but didn’t get any response from them also.It is a mental trauma for me to wait for the courier for a month long and calling DTDC customer services many times and also wastage of my time and energy.

Hi iam ganesh, i couriered a document on date 10 Aug 2016, from bangalore gurgaon which was urgent and they said it wil delivered with in 3 days, but till now its not delivered, i did contact with bangalore branch manager lokesh regarding this, he is not responding, no one is ready help me on this matter, everytime i call them they are asking my consignment details and saying they will call me back but im not geting call after that, plz help me and atleast send back my document.

I have booked a parcel on 06/09/2016 but today on 17/09/2016 there is no data available on site. After asking the local dtdc officer i came to know that my item has been lost. Item was mobile worth rs 12000 but they are denying to provide refund. I just don't know that what to do, I am in a big big trouble. I will newer believe on such fraud type of service. Can any one help me ...!!!

DTDC Couriers should be name as Down to Down to Couriers.This people are charging 120 rupees even for delivering a letter of 50 gm . Making false promises and entering wrong Track Status data online in their website www.dtdc.in .Giving False promises of delivering in 2 days and taking 8 days.They should be ashamed of their service This people are taking hefty amounts from their clients and customers .Their Branch offices peoples in Bhubaneswar Odisha and South Delhi, Delhi don't know even to talk politely with their Customers Their DTDC Branch Office people in Sailashree Vihar Bhubaneswar Odisha should be inquired and let other people should know are charging Company stated amounts and following company standards Or only charging people with hefty amount and give us False information

I have sent a package through DTDC plus on 07/09/16 and I was promised and given words that it will be reaching the destination on 08/09/16 by 11.30 AM. I have been checking the status from the DTDC website with the help of my consignment number which is V31595256 but there was no update from their side. I also lodged a complaint though writing them via E-Mail but it is still pending and no revert since 5 days have been received and no solution from past one week has been provided to me. Case Number[protected], is still pending and no solution has been provided yet.
That package was very much Urgent and it required to reach its destination on or before 10/09/16 and since there is no update I am unaware about my package and also I am worried about the package as was for the Ministry of Broadcast and NFDC, Mumbai.

I request the authorities to take strict action against the ignorance on the part of DTDC for not taking care to inform the sender about the package and not updating about it.

I had sent a consignment which is a insurance document through DTDC amruthahalli franchisee. Even after 6days is not reached. I had tried calling thier customer service no, but there is no response. Later i had tried franchisee land line ph no, but the response is same, I tried mobile no of franchisee who received my phone after 2 days of continuos calling and he consfirmed that he will check and respond, later he is not receiving my calls at all.
There is no customer service and ethics at all with this company, Franchise people response is also poor. I request people to avoid this Courier service...

My courier contained one greeting card and one cosmetic item. When the shipment was received its packing was tampered and the cosmetic item was missing from the box. I also noticed that the courier went out for delivery on 14th September 2016 but was delivered on 16th September 2016.

The worth of Missing cosmetic item is Rs. 350 and as it was a gift for my mother I want a strict action.

This mail has reference to your Docket No Z00493742 which was booked from Udaipur on 10.09.2016 for Agra Destination. As Per DTDC track record the said consignment reached at Agra, But the said consignment was not delivered without any reason till 16.9.2016 noon. After various calls and Follow up with courier Partners at Udaipur and Agra Finally the Product got delivered on 16.9.2016 but to our surprise in a total damaged Condition. DTDC Courier charged us for door delivery without any delay service and assured us to deliver the Packet in Proper condition . We followed all the packaging guidelines with Fragile Sticker, Handle with care and well Packed in 5Ply Hard Cardboard. Because of DTDC negligence and wrong attitude towards customers, we have experience a very poor and bad services from a reputed Courier organization like DTDC.
If you don't bother your clients, Why you take the responsibilities. Above all this is the second instance and DTDC courier partner does not reply on phone calls and Pass useless comments to customer. The consignment was to be delivered anyhow by September, 12 . We have sent this packet through courier company not to Govt post office with expectation that the packet will be delivered on time and in Proper Condition, but of no vain.
This is the second instance and I am sorry to say that there is no cooperation from the DTDC team .They out rightly reject the claims without any refund. We want our refund bearing the cost Price of our Product worth Rs.1000 and Courier Charges of Rs.180.
Despite of various calls at Udaipur and Agra head office No action has been taken. Especially there is no cooperation from Udaipur DTDC ( Ajay : +91- [protected]) and Agra DTDC ( +91- [protected]) is highly disappointing. Please take this issue as a serious issue and inform to courier services how to talk with customer.
We are a reputed company and your delay in services hurt our brand image. We hope you take necessary steps .
Regards
Neha Kothari
RMantra
+91-[protected]

I shipped a parcel on 06/09/2016 and paid them Rs 266 for delivering it to Mumbai from Hyderabad. The branch was DTDC Borabanda, Hyderabad. Last ten days I am trying to contact them no body is responding and no status of my parcel. He promised me to deliver it in only 1 day. Tried reaching to the same branch several times but all the time the shutter was closed. It was a very important parcel that was needed to be delivered very urgently but no status as of now.

I am a jewellery company and was running a contest. DTDC took my package for delivery, an i-phone first prize.
We mentioned the exact price on the package and even told the delivery guy. He said no problem

They didn't deliver it for 3 weeks. The tracking number showed no progress of the package. On continuos chasing, they were able to locate and now asking 1500 for returning it.

They are harassing and blackmailing. Instead of paying fine themselves for the loss we had to face, they are asking for penalty.
They holding our product as leverage

I did Re-Courier of my Parcel or Product with Snapdeal's Return Form attached on it. But DTDC Courier Service not delivered My Parcel yet. The Consignment was to be delivered from Agra to Gurgaon at Snapdeal's Warehouse in Gurgaon. When I'm tracking the Consignment with Consignment No. D29985447 the status is showing at Hero Honda Chowk in Gurgaon which is nearly 100 Meters far from Snapdeal's Warehouse but DTDC is avoiding to deliver my Consignment or Parcel. I'm requesting to take a Strong and Appropriate Step to serve best services to DTDC'S Customers. DTDC always deliver customer's parcel or consignment very late or doesn't deliver rarely.

I Have ordered a cosmetic from one of the online store and they sent me it on[protected] when i tried to track my order the destination in it is showing me wrong as i have booked it for Khammam-507002 but its showing me the destination as vijayawada. I have filed a complaint against it and the case number is 03282692 the customer care numbers are not at all working as i can hear only long rings but no one answers my call. Please correct my destination and send it to me. CN NO. Z98216274

I had very bad experience with DTDC Courier service. I have dispatched the consignment on 31st Aug 16 from Gurgaon to Bangaore. POD No. Z92146715. I was small packet in white color envelop and there was some important paper of bank which we have courier in Bangalore in SEA College but till 5th Sept the status was not updated. I and my family was following - up with them continuously however after lost of follow-up i didn't get any proper response. I was in touch with Varun Madabhushi in Bangalore. He tried to find the courier but could not found. In last he said my courier has been lost from their end and he will be refunding me the amount back.

Do let me know what action has to be taken on this. i want my courier back any how.

This is to notify that a parcel was dispatched from delhi to Ahmedabad on 10/9/16. It's 15/9/16 today. I have frantically trying to locate my parcel. After 8 phone calls, I finally found where my parcel is. On calling the person concerned, he said "we do not deliver it until we have 3-4 deliveries in the same locality". "There are dogs in your houses which bite our delivery person". "It's a no service zone". I told him he could called me as the parcel had my contact number. He started shouting on the phone and told me come and collect it yourself.
What kind of service is this. He has the parcel with him since two days and is not bothered to deliver it, nor call me to inform. This is not the way big courier companies work. I am highly disappointed with the services.
Kindly learn from the local courier companies how to work and give services. And learn how to talk to customers. Dtdc charges a bomb to take couriers. After paying so much, I don't think this is expected.

Dear DTDC team,

This is to draw your attention to the unsatisfactory courier service by your company. I handed over the packet with reference number P37574318 on 9 September 2016 at your Shivajinagar branch. And your staff member assured to deliver the packet within three days, but failed to fulfill his promise.

Not only has the parcel not been delivered till date, but there has been no satisfactory measurements taken on the part of your company to give details of the delay. I regret to say that I am literally disenchanted by the service provided by your company this time. I never complained about any of your services during the past few months. But this time it was a big letdown.

I hope you will take a serious notice of this complaint immediately in order to ensure that packet is delivered by 14 September 2016. If you would like to contact me, call me on [protected] or email me at [protected]@gmail.com. I shall look ahead to your reply.

Sincerely,

Sumitra Moolya

I booked a courier on premium express post v31818538 dated 12th september 2016 for bangalore and paid rs 250 towards it. It should have reached yesterday itself but till today the tracking shows that the courier has only reached bangalore hub today.

There is no intimation from the service provider for the delay as well. There is no point in charging extra when you cannot provide the service you promised. This is deceiving the people by charging premium rate when the courier is actually going as normal parcel.

This complaint is regarding DTDC consignment K88864901. The item is not delivered yet. The item was booked on 29th August and after 15 days the item is not delivered.

Give complaints many times and did not recieve any response.

Also I tried thousands of calls on the below office of DTDC but no response from there .

GURGAON
SHOP NO. 51, 52, 53, OLD DELHI ROAD, OPP MARUTHI GATE NO.2, GURGAON,
GURGAON - 122015
Phone:[protected]

Whats wrong? How I shall get my stuff deliver?