DTDC Courier & Cargo Complaints & Reviews

This is to notify that a parcel was dispatched from delhi to Ahmedabad on 10/9/16. It's 15/9/16 today. I have frantically trying to locate my parcel. After 8 phone calls, I finally found where my parcel is. On calling the person concerned, he said "we do not deliver it until we have 3-4 deliveries in the same locality". "There are dogs in your houses which bite our delivery person". "It's a no service zone". I told him he could called me as the parcel had my contact number. He started shouting on the phone and told me come and collect it yourself.
What kind of service is this. He has the parcel with him since two days and is not bothered to deliver it, nor call me to inform. This is not the way big courier companies work. I am highly disappointed with the services.
Kindly learn from the local courier companies how to work and give services. And learn how to talk to customers. Dtdc charges a bomb to take couriers. After paying so much, I don't think this is expected.

Dear DTDC team,

This is to draw your attention to the unsatisfactory courier service by your company. I handed over the packet with reference number P37574318 on 9 September 2016 at your Shivajinagar branch. And your staff member assured to deliver the packet within three days, but failed to fulfill his promise.

Not only has the parcel not been delivered till date, but there has been no satisfactory measurements taken on the part of your company to give details of the delay. I regret to say that I am literally disenchanted by the service provided by your company this time. I never complained about any of your services during the past few months. But this time it was a big letdown.

I hope you will take a serious notice of this complaint immediately in order to ensure that packet is delivered by 14 September 2016. If you would like to contact me, call me on [protected] or email me at [protected]@gmail.com. I shall look ahead to your reply.

Sincerely,

Sumitra Moolya

I booked a courier on premium express post v31818538 dated 12th september 2016 for bangalore and paid rs 250 towards it. It should have reached yesterday itself but till today the tracking shows that the courier has only reached bangalore hub today.

There is no intimation from the service provider for the delay as well. There is no point in charging extra when you cannot provide the service you promised. This is deceiving the people by charging premium rate when the courier is actually going as normal parcel.

This complaint is regarding DTDC consignment K88864901. The item is not delivered yet. The item was booked on 29th August and after 15 days the item is not delivered.

Give complaints many times and did not recieve any response.

Also I tried thousands of calls on the below office of DTDC but no response from there .

GURGAON
SHOP NO. 51, 52, 53, OLD DELHI ROAD, OPP MARUTHI GATE NO.2, GURGAON,
GURGAON - 122015
Phone:[protected]

Whats wrong? How I shall get my stuff deliver?

Hi

DTDC has failed to deliver my courier to hyderabad. The tracking number is B36127631. It was sent to Hyderabad from Bangalore on 8th Sep 2016. Today is 13th Sep 2016. Even if i had gone on bike to Hyderabad, i would have got the courier delivered. The courier status shows that the receiver has shifted and it has been undelivered. What is receiver shifted meaning?

When will the issue be resolved

Hi Team,

This complaint is regarding DTDC consignment K90219766, I have never received the item, but the website shows it got delivered to me on 8th Sept 2016, i have continously checked the website and it showed out for delivery since 8th Sept till 12 Sept afternoon, and suddenly on 12th Sept afternoon it showed thet item got delivered on 8th sept.

How is it possible ??????.

Also I tried thousands of calls on the below office of DTDC .

GURGAON
SHOP NO. 51, 52, 53, OLD DELHI ROAD, OPP MARUTHI GATE NO.2, GURGAON,
GURGAON - 122015
Phone: [protected]

All my calls went unanswered there was nobody from dtdc with whom I could talk about this cheating.

I just want to know where is my item ... to whom dtdc delivered this item.

Dear sir
i have sent courier from ghaziabad to lucknow on 5th sept. but still courier has not been delivered to destination nor it has been returned
i have complained on customer service but nobody is responding. all the numbers given is not responding
kindly help me out
details
case number is 03219000
consignment no- z00442477
to
Mr Amit agnihotri
M34, sector M, ashiyana colony, kanpur road lucknow
from
mohit sharma
[protected]
blueber enterprises, gali no-3A, ward 19, new defence colony, muradnagar, ghaziabad

#NEVER EVER COURIER THROUGH DTDC#

I've couriered parcel through DTDC (Noida Branch, Reference # Z[protected] last week on Monday (5th Sep. 2016) with an assurance given that it will be delivered in 2 - 3 days. While I was being charged INR 400 for the service; I clearly informed agency person & even wrote on the parcel that it has got Prasaad inside and should not get delayed else it would be spoiled in transit before it reach itself.

Today, it is the 8th day and the courier is still not delivered and the status on their website is still unchanged from the last 4 - 5 days. I've been making calls to almost everyone in DTDC (Noida, Delhi and Ludhiana) but there is no accountability and ownership from top to bottom. Jammu DTDC number is never reachable or mobile number given by customer care is switched off.

Surprisingly the DTDC branch people from Noida are instead calling person expected to receive this courier in Jammu (customer) and asking to go & visit the DTDC branch in Jammu Tawi to inquire & collect the courier. When I got to hear this from receiver I was shocked since I was doing continuous follow-up with these people here in Noida. Pathetic customer service one could ever expect from a courier company.

I want strict action to be taken against these irresponsible people for such bad customer experience and playing with people emotions, sentiments and other sanctity despite paying huge them high courier charges.

DTDC which we presume to be one of the best courier service throughout India. I am flabbergasted with the response which I have got from them while I dial 20 numbers to reach them.
I want to understand the huge amount of contact numbers which are available over there website but none of them work. They are either '"temporarily out of service" or "Busy". I am trying to connect to the courier people since 3 hours but with no luck.

Tomorrow is my Husbands' birthday, so one of my friend has bought out some time from the busy lives so as to present something for my Husband. Presuming and assuming that DTDC would be the quickest means to send it. He had booked it on 7th Sept, which is and ideal time to courier anything to reach for a span of 580 kms.

My problem over here is NOT that the parcel is not reaching on time but I want to know how and whom to contact when I want to the exact status of the parcel. In the track my oder link I am only able to see it has reached Ahmadabad. But please feel some need to have a contact number mentioning whom can we contact to at this point incase the delivery wont be possible. It only tells me that the delivery will not be possible at my address. Why cant you know this before taking the courier. How can you not inform the people about it.

This is really ridiculous and unprofessional.

Hi,

My case is still pending I have raised a case on 23rd June with case number 02663743. and new case number 02737234. Till today I didn't get any proper response from you, I received damaged parcel and many things are missing, I already contacted to my source Dtdc center they have sent a mail to the head branch also, my parcel is around 13 kg, I received only 9 kg of my parcel, many things are missing, I called to the customer care 50 times and I called to source Dtdc center they told me to they will get back to me, but no one is get back to me till now, and they are not picking my call also. and each time when i am calling to the dtdc, i need to explain everyone from the starting, they are not responding me no call back no response for my email nothing, i really pissedoff dtdc service.

Hi, bhagyashri here. I sent a birthday present as cargo courier from DTDC Morigaon, assam on 3rd September, 2016. They promised it will take 2 days to reach the destination hyderabad. Paid the bill accordingly. However, till today the package has not reached. It was a present for my brother. I am sure to legally sue dtdc for the stupid service. Everytime i call the dtdc agency they give me stupid reasons and fail to even provide me with the tracking details. If the package is lost or misplaced then i will make sure to screw dtdc service in india.
Attaching the bill.

#StopUsingDTDC Courier Service.
These Theives Just Lost My Rs. 17000/- Worth Parcel which I sent from Bangalore to Jhalawar, Rajastan.
My Counterpart told me the Delivery Boy of #DTDC of Jhalawar Rajastan is a Theif, there are lot of Complaints against them that they have lost lot of items of DTDC.
DTDC India has given a Simple Reason that the item is lost During Transit. What an Excuse!!!
They told me why I didn't get the Insurance, What the Hell, your #DTDC booking agency didn't inform me about that..
My Friends please stop using this Theives courier Services, Please share with your friends, collegues, offices, everyone whom you know.
Please help me get back my Product or refund from #DTDC.
#Share+#Like

Hi,
Mohd ishaq here wd like to bring ur attention about the services offered by u in kanpur.. so fr as i m personnaly the victim o[censored]r service. U were supposed to deliver a docket bearing no "X19080743''. It was on priority and still DTDC fail to deliver it on time, when contacted on bangalur no. No body picked up d phone even after 101 calls. Finally i searched the local numbers of dtdc kanpur online, there are lots of no's mentioned but no body will respond to u and the 1 who will respond will tl u that he has left the job or he dont hv any info abt the product and this will b d extra money u will spend on calling these fake numbers. Finally i searched there office in harris market, siddhart compound in kanpur cantt. And found ma docket there, Mr himant casually told that he had no guys to deliver that is y the docket is still in offic, when contacted the branch manager he was silent and seems to me that he too does not bother. Atlast they told sorry, but sorry is not the solution if customer does suffer bcoz o[censored]. So i want u to look into the matter and respond me bck. Further i had spend nw extra bcoz o[censored]r mistake i had to cl lots of ppl, i had to burn xtra petrol and moreover my time. So i want the refund of all these processess..

I send a documents through dtdc courier service from Kolkata to benagluru
and my tracking id D29222734 but 8days over now or nobody can contact me or reply on my calls. I call more than 100 times KOLKATA TO BENAGLURU courier customer care numbers but nobody attend my calls or after 4 to 5 calls landline number out of service that means dtdc couriee staff dont care about our parcels or courier. I track my couier regular since 3RD SEPETEMBER 2016 but status shiw me same messages on screen. Parcel dispatced for delivered after 10 days?? Or intransit staus show me since 1st September. Now i dont undertand why government dont action on that type worst courier companies?? Pleaae solve my issue otherwise i lodge my complaint in consumer forum or other interent platform complaint platfirms.

Hi Team,

My consignment no Z99011115 is lying there in your delivery centre from the past four days and everytime when I call your Pune delivery centre they told me that it will get delivered in the evening.

I haven't received from them as yet. What a poor service by your executive.
Request you to please resolve this matter and get my consignment deliver as soon as possible.

I sent some food items for my son who is in banglore on the 7th of sept on premium express.this is supposed to b there within 24 hours.today is sept 10th and it is still not delivered.consignment V30373824.everything must have turned bad.kindly do the refund or I may have to approach the consumer court.these people are really inefficient.the senders code is OCO26

On 3rd Sep Saturday I couriered a product from one of your outlet located @ dwarka mor New Delhi . Tracking ID - Z98559589 .
The order was to be delivered Vasant Kunj . New Delhi. The person there told me that it will be delivered by Monday . When not received on given time I thought to trace it online . To my surprise the order was shipped to Bhiwandi maharashtra as you can find the screenshot below . Now how is it possible . A packet to be delivered in delhi reaches bhiwandi . Whats this?
I contacted the same outlet in morning today and there is no positive revert till now . The person who took the money and did everything MR ANAND, contact no [protected] actually said that " You have just given us money and not purchased us " .
The courier was to be deliverd on 5th Sep and today is friday . There is no revert till now from anyone . I am calling the outlet time and time again . Sometimes there's no response and when the pick they just talk in bad manner .

I would suggest nobody to use DTDC as it's customer service is worse and the best part is that after doing wrong things still they would not talk in good manner .
Imagine a product to be delivered to delhi gets delivered to someone in Bhiwandi maharashtra .
This is really [censored] and no response from anyone till now

Worth-est service, delivery person are asking bribe for deliver the item

Tracking No. D30093552 Last Status Out For Delivery Notify Me
Reference No.
Booking Date 03rd Sep'16
Last Status Date 08th Sep'16
Shipment Details
Origin Chennai Destination Kolkata
No. of pieces 1 Service Type Lite Express Service
Package contents Auto Parts
Shipment Tracking History

Booked & Dispatch In Transit At Destination Out for Delivery Delivered
Date Activity Location
Thu, 08th Sep'16|10:37 Hrs Out For Delivery Salt Lake, Kolkata
Wed, 07th Sep'16|11:39 Hrs Out For Delivery Salt Lake, Kolkata
Thu, 08th Sep'16|07:30 Hrs Received At Facility Salt Lake, Kolkata
Tue, 06th Sep'16|10:51 Hrs Received At Facility Salt Lake, Kolkata
Tue, 06th Sep'16|09:52 Hrs Received At Facility Salt Lake, Kolkata
Mon, 05th Sep'16|13:23 Hrs Processed & Forwarded ToHub Kolkata Hub
Mon, 05th Sep'16|13:08 Hrs Processed & Forwarded From Hub Kolkata Hub
Mon, 05th Sep'16|13:01 Hrs Processed & Forwarded From Hub Kolkata Hub
Sun, 04th Sep'16|23:04 Hrs Received At Hub Kolkata Hub
Sun, 04th Sep'16|17:46 Hrs Received At Hub Kolkata Hub
Sun, 04th Sep'16|05:02 Hrs Processed & Forwarded To Hub Chennai Hub
Sun, 04th Sep'16|01:02 Hrs Received At Hub Chennai Hub
Sat, 03rd Sep'16|22:41 Hrs Processed & Forwarded To Facility Guindy, Chennai
Sat, 03rd Sep'16|15:48 Hrs Processed & Forwarded From Hub Chennai Hub
Sat, 03rd Sep'16|18:52 Hrs Booked At Facility Guindy, Chennai

That courier was an DD huge amount, for a client, this courier was handed over to delivery person on 7th morning for deliver and status was out for deliver from 7th sept morning, were was not delivered to me. in spite of continuous follow up and address guidance, the delivery person delivered it to a wrong person and answered irresponsibly. why cant these guys have a delivery guy who know the local area or take guidance from others or listen to the courier correspondent.

delayed my work by two days.

The courier was sent on 29th aug and on tracking shows out for delivery from 3rd sept 2016, however, the receiver haven't yet received it. the customer care people are not responding to calls and once they attended call they gave other contact numbers which are apparently not of dtdc. i am just curious to know by when can i expect to get the shipment delivered to its destination. its a very urgent shipment and was informed to me that it will reach in couple of days. its been over 10 days now... how should i proceed further? who will bear the cost of delay as the shipment was urgent and has to be utilized further for some important work?