DTDC Courier & Cargo Complaints & Reviews

Date of incident: 18/8/2016

My sister send a courier consists of rakhi and other stuff. I didn`t received my rakhi when i called the helpdesk, they said we do not have this courier number registered (B[protected] and when i again called, they are not picking up my phone. Please help.

Desirable resolution: take corrective action to preserve this as it hurts feelings, punish the culprit and refund

Dear sir,

I p. sneha used services of dtdc for sending a parcel (weight - 250 gm) to hydrabad from raipur (pod no – m[protected]. the service was utilized on 4th august 2016.

The courier reached my home on 10th august. i sent a rakhi and a new fastrack watch worth rs.3200 which was kept in the fastrack box and neatly gift wrapped in that courier. at the time of dispatching i informed about the items and he assured me a safe delivery. but by the courier reached my home it was tampered by dtdc staff. there is no watch in the courier. rakhi and empty fastrack box was delivered to my home. dtdc people opened that gift cover, stoled the watch and they kept the empty box and packed it. by seeing the condition of that cover it is clear that dtdc staff stealed the fastrack watch. this is what you people do to the customers trust!!!???. inspite of many couier services i choosed this thinking that it was safe...

This is purely an unethical and unprofessional act by a reputed company like dtdc, also it leaves questions on the reliability and confidentiality of products sent through your courier.

It is very heartening that such type of theft case is happening... very poor and bad service from your company. i went to the main branch but no positive response.

My Consignment no. is V30819777. I have submitted it on 13 Aug 2016 at seethammadhara DTDC center. I have paid 500 Rs for fast service and they ensured it will be delivered up to 16 Aug 2016. But it is not delivered and not traceable till now. I made lot of calls to DTDC center (Jaipur, Alwar, Vizag) but they replied it is not traceable.

I had given courier (Rakhi) to sec-50 office of dtdc on 12th aug. Courier number z99867614. It had to reach bhopal before 18th aug but it is 19th today and still it is not received.

Moreover when i track online it is showing courier is destined for rajkot (Gujrat)!!

It is so shocking, when i contacted person on 17th aug he said don't worry give me reference number i'll get it deleivered by 17th before 10 pm and now on 19th he is saying courier has reached indore. The phone number of shop keeper is [protected].

These people charge so high and this is the service they give!! So much lies in statement and in status online!!

Either give me right status or return my courier along with money!!

The incident took place today itself (19th of aug'16) (around 4:10 p. m.), i sent a greeting card to my sister in bangalore from vellore, because of some important reasons she wasn't able to pic his call, the guy then called me asking to ask her to go to the main gate of her college and receive the package as security personnel wasn't allowing him to get in the campus.
I asked him to wait for five minutes and let me look into it. my sister's phone wasn't reachable, i tried several times and then i was finally able to contact her and and inform her about the delivery of the package.
And then i called the delivery guy to let him know that my sister would be there in few minutes and request him to not to leave. but that guy behavior was so impolite.
Firstly he called me around 4:10 p. m. when its the time for him to leave, he should have called me earlier if she wasn't picking up the call or even if her phone was busy. secondly, he is misbehaving and being rude.
My phone records all of my voice calls (both incoming and outgoing) 24x7. i have the call recording too.
His contact number is: [protected]
C. n. no.: c70575638
The audio clip isn't being uploaded. kindly find it through this link: https://drive.google.com/open?id=0b-yq5xcledaqwxc5qu12ohdnqke

I happened to send my shipment from this pathetic service provider. The tracking id is #z99651486 and i booked the shipment on 05 of august 2016. As promised by the counter person on taimoor nagar, new delhi that shipment can be collected from the counter at mau nath bhanjan, up since my address was at a remote location. I was provided the mobile number ([protected]) to check that if the shipment be reached to be collected. I called up just after three days and the person told that there was no packet received. I kept calling them on fourth day and fifth day and sixth day. I received the same response of no packet received yet.
However on very next day, they told that they had returned the packet because of remote address despite getting assurance from the counter person that the shipment can be collected. What kind of services are they providing if they can't deliver the packet within the stipulated time!!!
I called up at taimoor office and the counter person fabricated a different story to prove us wrong that we did not go there to collect the packet. I don't know any person who can't collect his packet with rakhi which are sent by his dear sisters. Such a logic!!!
I am launching a complain here to just make aware not to use this pathetic courier service provider. You would be screwed up, trust me.

Thanks,
Saransh

We have placed our courier as on[protected], bapulpadu, {hanuman jucntion [521105]} [krishna d. t]. the entire details about my courier are as follows :-
As on 3rd august, 2016, we have placed our courier from hanuman junction to cuddapah, andhara pradesh, courier no:h67289838. though the days are passing the courier was not yet dispatched due to negligence in dtdc in our locality. around 16 days passed but there is no delievery. so you must take some action.

Hello,
My name is kapil ninawe, owner and artist of inkbuzz tattoo & art studio. I ordered some equipment for tattoo art which was booked by dtdc on 6th aug to deliver in pune.
Consignment came in pune on 10th aug and out for delivery on 11th aug. After this date till today 19 aug there is no any update from dtdc about package. I launched complaint in dtdc customer care but no resolution. Customer care gave me no. Pune camp office and i called them regularly 3 days. Third days they picked up call and again gave me contact no. Of delivery person who's name is mr. Sushil ([protected]). I called him so he giving me excuses like address wasn't reachable, i asked him why didn't he call me for address so he said my no. Was also not reachable.
I am worried about this because package details which every delivery person has to update online on regular basis.
As well as mr. Sushil talking very rudely like he don't have any responsibility regarding package.
I am in loss only because of package delivery is late.
I am not sure about what to do. Please suggest proper way to tackle this situation and overcome my loss.

Dtdc tracking no. K89787275 was booked on 15th aug and on 18th aug the status showed delivered. but the product was not delivered to the consignee and even their was no phone call from the courier side. and after waiting for even 24hrs there has been no response from the courier company. the customer care is also very uncooperative and even they dont pick up the phone. not expected from such an established courier company. my product is gone missing and i want my money back. how come they show false status of the delivery.

One letter was dispatched on 12/08/2016 from kolkata to asansol. Today is 19/08/2016. Till now the same has not reached at destination. Consignment number is k88916137. Sorry to say that next time onwards i will not deliver anything via dtdc if they are so irresponsible in delivering things for such a short distance. When contacted the source office, the fellow asked to check the status and he even didn't help.

On the 5th of August 2016, I had sent a parcel from AC Guards, Hyderabad to be delivered at Jamshedpur. I was advised that the parcel would reach its destination within 4 days. Today is the 13th day and still the parcel is not delivered. Upon inquiring, we are asked to come to the office and pick up the parcel in a very rude manner.
The tracking number H55179199 shows it reached Jsr office on the 12th of August yet it was not delivered till the 18th of August.

Fri, Aug 12, 2016
Arrived at DTDC Facility JAMSHEDPUR BRANCH, JAMSHEDPUR 08:03 AM Shipment Dispatched for Delivery JAMSHEDPUR BRANCH, JAMSHEDPUR 01:25 PM

You charge more than speed post and have pathetic services. Your staffs are outright rude and do not know how to talk to customers.

A very unhappy customer.

My sister courier the Rakhi on 16th August 2016.
It was an DTDC PLUS SUPER FAST SERVICE. They charged 200rs for that and promised to deliver within 48 hours. Now it was more than 78 hours. This was the consignment number V32041753.

When checked with DTDC they said courier delivery boy is on leave so they are delaying in delivery. This is not fair response from them.

Kindly please raise a complaint against them.

~ Krishna

Consignment No.Z[protected] dt.09/08/16 booked from Delhi by Mrs.P. Behera, "RAKHEE " to his beloved brother Dr.Subrajit Rout, SBI colony, Bhubaneswar.
As per the information given by your Delhi courier Service that the Consignment sent on 11/8/16 and received by your Bhubaneswar office on 12/08/16 but till 18/8/16 the consignment could not be delivered to the addressee. The consignment was detained in Bhubaneswar without effecting delivery of the same.
The important of the services of the DTDC courier is measurably failed. the importance of the booked in your courier is fully mental agony. This deficiency in service of the establishment is simply punishable. This callousness of the organization will be charged.
Please revert your reply by return mail failing which the same will be reflected in the daily news paper. on 20/8/16 without fail.
An expeditious action in the matter shall be highly appreciated.
Thanking you,
P. S. Rao
Editorial executive of Consumer Protection Council
Rourkela.
([protected]@yahoo.com)

I had booked Rakhi and a gift from Kolkata on 12 th Aug for Mumbai. The courier has not been delivered till now. I contacted the local booking office yesterday at kolkata they said will call back but they didn't. However today morning the Kolkata office gave a Mumbai office number. When contacted the Mumbai office they gave me the delivery persons number. When I contacted the delivery person he asked for the consignment number and delivery address, which promptly I messaged. However since then we have been trying to get the courier delivered. Either the delivery persons number was switched off or he did not take the calls. When he took call he said it's being delivered but till now it has not been delivered. Both the children who had sent the Rakhi and was suppose to receive it are very disappointed.

Consi No: M37751003
My sister send me rakhi on 8th AUG from Indore and i did not receive rakhi till 18th AUG after many follow up and e mail.
Kindly take the action against DTDC this is one of the HELL company in india
they never delivers the product o time

I am Mukhesh Gowda K from vijayanagara, banglore - 560040

Recently i sent a courier to Delhi, name: Amith Tiwari, his Addres: Lucky PG, #402, House No 146/2A, Gali No2, Tughalakabad Extension Kalkaji - New Delhi – 110019, this courier deliveried the product to other person and they not updated his mobile number and other details in tracking status, now they are telling we are not responsible for your product we deliveried to correct address. but they didnt deliveried to right person because of this i lost my mobile and money both, and it customer service also worst they are not responding properly to customer.

say NO to DTDC

I had sent a rakhi to my brother in hyderabad. Despatched on 5/8/16. On follow-up it was stated to have been delivered on 8/8/16. Plz note courier takes more than speed post! On enquiry with my brother, it had not been delivered to him. I called new thippasandra franchise from where i had despathched. They gave me hyderabad, bowenpally, dullapally, kompally and also n number of phone numbers, three of which were switched off. Ashok, vijaya, sunil and finally rekha... So many people contacted with no response. They promised to call back with update but till today, it has not been delivered. What use after raksha bandhan is over???

This is in reference to CN No: Z94547938 dated 12.8.16.The courier contained Rakhi and has not been delivered till today i.e.18.8.16.I selected your courier company thinking to be the best but very disappointed.The courier wasfor Greater Noida by DTDC COURIER.

Percel CN No. K88782265. Which is post to Bakla School Danga, P.S Samukhtala, Alipurduar, pin 736206 West Bengal from Ramkrishnapally, Madhyamgram Kolkata 700155 and content rakhi & chocolate is lost by DTDC courier service.
The parcel should be immediatly because recever is waiting for its way

Consignment no - f09926434, courier man not delievered the courier at door step and said that collect the courier at my office and take to me very rudly. This is courier of rakhi . Kindly do something