DTDC Courier & Cargo Complaints & Reviews

Receipt B36229706 still not yet received.

To:
Ir, my name. arun
Parcel no:d28326898 pls chek it sir items medical equipement
Ghaziabad apex, ghaziabad 02:45 am. to tirupati-517501
My no:[protected]

A consignment reached pune and was out for delivery on 11/07/2016 consignment no. M34835828. Today is 15/07/2016 and i am filing a complaint as i have still not received the parcel. I have been following up patiently with the viman nagar branch ph no [protected] for the last two days, when they kept on saying that we are following up, we have handed over the parcel to the lohegaon branch and they are not answering ph calls. After being patient for so many days, today i called them up and a woman who ans the ph says we have given it out from our end what do we do its with lohegaon branch. Is dtdc viman nagar and lohegaon two different companies??? Later when i asked to spk to a manager... She passed on the ph to a man.. Who called himself the branch manager, no etiquette to talk to cust... Was not even ready to give out his name, later after threatening to file complaint with higher authority he said his name is chandrashekhar. Explaied him what the issue is, he had no answers... Called 2-3 ppl and said will chk and get back and had the audacity to hang up the call. This is the kind of service a co like dtdc is providing. This is so much of harassment. Their customer care numbers are unanswered, so are the head office nos for bangalore. What am i supposed to do... My parcel worth of more than rs 3000 is missing...!!!

I booked an urgent package containing important documents related to competitive examination with dtdc plus through seventeen courier service new camp majnu ka tilla, delhi 110054 on 23.06.2016 vide consignment no. v29872343 to be delivered to j&k board of professional entrance examination (jak bopee) 4th floor, south block, bahu plaza, jasmmu-180012. after three days i learnt that the package has been receipt by the dtdc jammu office at nanak nagar, jammu. the next day i learnt that the package was sent to srinagar (kashmir).
When enquired from dtdc jammu they said they could not find the jak bopee at bahu plaza hence sent it to srinagar for delivering it to srinagar office of jak bopee. since the package was addressed to jak bahu plaza jammu the srinagar office refused to accept it and the package was returned to jammu. i am really disheartened to say that dtdc jammu claiming that they could not locate the govt office of jak bopee at south block bahu plaza jammu. it is merely 900 mtrs. from the dtdc office at nanak nagar. it takes about 15-20 mts on foot and appx. 5 mts. by bike or scooter. there are two blocks building (5 story's) known as north and south block adjacent to bsnl hqrs. and reserve bank of india. it is a well known shopping complex developed by the jammu development authority.
The dtdc jammu returned the package to delhi dtdc and learnt that the package reached delhi on 06.07.2016. however the package was returned to me only on 13.07.2016 at 0530 pm. so after 20 days the package was returned to me. this is the fate of dtdc plus service.in 20 days an ordinary letter would have reached from kashmir to kanyakumari.
I could not understand (1) why in the first instance when the
Dtdc jammu could not locate the address informed dtdc delhi or returned it to delhi immediately. (2) who told them to send the package to srinagar. thus wasting valuable 20 days. if they had returned it immediately i was having other option to re-send the package. the dtdc delhi also kept the package with the for a week without returning it immediately.

Dtdc jammu was also not responding to telephone calls. whereas they were having three mobile numbers and one land line number.
Due to the irresponsible, and pathetic attitude of dtdc valuable one year of my life has been wasted as i would not be able to write the entrance examination.
Will dtdc compensate for this loss. i just want an answer from dtdc for this criminal negligence on the part of its staff.

Nawang ([protected]@yahoo.in)

Dear concern,

My shipment tracking number # n97152292. i am expecting courier on urgent basis in dubai delivered from gopalganj patna dated july 4, 2016.
Moving forward, i was promised to get the delivery max by july 10, 2016 but till date no response. this is very frustrating due to the false promise made.

Please train your staff not to make false promise to the customers just for the sake of getting business.

How long do i have to wait for the delivery?

I initially booked a courier having docket no D27531706 on 6th June 2016. courier company did not deliver the parcel and without any prior notice they returned it to the place from which it was booked. On asking they said that they had asked the security guard on reaching the destination for the person but was given a reply that there is no such person. However please see to this because there was no guard deputed at that place. so where did they ask and without informing the customer how could they return the parcel. On asking for it they said, do whatever you want, we will see.

I tried mailing DTDC regarding this issue but no action was taken.

So after some time i booked it again, And the docket no is D27531730. this time also they did not deliver the parcel. They tried calling me once, After that I tried calling them for the many times. they picked up the phone[protected] once and after that they did not. I was frustrated and went and took the parcel from the office. on asking they said that the phone was on silent so they did not notice it. also they said that the parcel was not to be delivered because there was no slip on the parcel. but my contact details were mentioned and docket no was also mentioned, they did not try tracing the customer also did not try delivering it.

You may trace the details from the link http://dtdc.in/tracking/tracking.asp

Please take necessary actions against it.

Dear dtdc team,

Courier no. h51973448 is not delivered at jaipur address. it is still in transit
And not able to track. also numbers are not reachable.

Courier is stuck in dtdc apex location for last 4 days. i sent some mail to customer support. nobody is reply on status. courier is very urgent.

Hope you will understand the situation. i never thought this kind of response, i will get from dtdc.

Regards,
Yogesh kumar

We sent 6 cartons of Garments using your express service with AWB number D27847559 on 18th June. It had to be delivered from Manesar to mangalore by 20th June. On 20th June we recieved 5 cartons which were opened and tampered with (See Pics) and the rest of them are missing.

I have send device from dtdc plus to ahemdabad but on tracking it show hold due to no lane delivery.

V30318751

I had a courier which has to be delivered on 11th july when entered in track my order which said it is out for delivery for two days but I didn't get yet.on top of which nobody is bothered to answer the callsi called 76 times neither the main branch nor the customer care .how sick is this ...
My track no. C68025297

I had returned my product (led) to shopclues from gangtok through dtdc courier consignment no. d28194222 to address clues network (p) limited plot no.653a, pallam vihar road, bijawasam, new delhi on the day of 09th june 2016, as they informed me that they had recieved product but the contents inside parcel was missing i. e;cable (wire), remote and tv stand not only that but the product (led) were also broken in bottom.. i had called shopclues for more than 20tyms regarding this issue but they are regularly denying to take any action (refund or replace) about this. they are saying that courier service is responsible for all this.. so as i being a costumer would like to request you to plz kindly solve my problems regarding this and help me to get my products refund or replace as soon as possible. hope for the best support.

Consignment number is F09837795 send from chennai to patiala on the 20June and the courier is missing and very conveniently the company officials do not attend calls nor do they reply to mails and are least bothered about delivery of consignment.I have no idea where the consignment is and need information urgently but no one responds from the company

Dear Sir/Mam

I want bring your kind noticed, one parcel of this Docket no V30087549 has been shipped from Hyderabad from one of our customer, but the status is showing In dtdc that its delivered to us "but we did not got the parcel " and we have confirmed nearby dtdc franchisee but they said they don, t have any parcel of this C/N No please do the needful things as we are waiting your response as soon as possible.

Recently I have ordered for some product and got a call from[protected] for receiving the parcel but I was not present that day in office, he said madam whenever u come back to office give me a call I'll bring the parcel again.
But when I went to office and called him up he behaved very rude and said that it is not my responsibility now, you check yourself.
That was really very annoying, atleast he should have intimated me beforehand that after 3 days it wont be his responsibilty. In that case I would have gone to office the very next day to collect the parcel.
Such kind of irresponsible behaviour was really annoying.

I booked this parcel : z95401083 at rohini sector 16 on 5th july i don't know if people are blind or uneducated at their that they could 't identify at the time of booking whether the pincode is serviceable or non serviceable now end delivery branch denied the delivery and they set up the shipment for rto because it is non serviceable. this shipment was so urgent that it was suppose to be delivered before 11 july as i sent this to my university at venkateshwara university gajraula up it contains some important docs which i needed to submit before 11th. it was my mistake that i rely on this courier company. but it has done huge damage to me ing my. now i will personally have to go to university and i am desperately waiting for my parcel to reach back. please punish them so that in future other people do not get effected by their fake commitments of delivering a parcel

I done a return order to jabong from khammam with courier number h64250792 on[protected]. and after one week they called me and told me that my order is returned from jabong and they are going to deliver back the product to me. but after regular begging them they delivered me after 4 months. now after tracking the product in their website i have known that it was returned due to no service,
When i asked them about this they replied that they are not responsible and charged me again for sending the same product.
Please sort this issue for me

I send my doc through dtdc courier by its plus service on 8.7.16 shipment no. v 30255161 from kolkata and the person is not delivery the packet till now. what service they are give clients charging lots of money and not give any service.

Sent two letters from chandigarh on 29 th june 2016 and on 2nd july 2016 to deoghar, jharkhand. vide ref. no. z90859768 and z 90859678 via dtdc courier from secor 15 a, dtdc booth, chandigarh ut. they were not received at the recieving end till date i, e on 9th july 2016. on customer care query they are telling that they don't have a service to deoghar. so they should have denied while accepting the letter. it is a clear deficiency in service. now if it is not delivered in time i am bound to file a case against the dtdc in consumer court.

Sir, the courier has arrived in patna on 5 july 2016 but still today they have not delivered to us. it is an urgent material so we want to have it soon. Consignment no. is D28015852. Please do the needful.The items are meant for the school. the programme is on Sunday evening. Hence do something soon.

Hi dtdc,

I had a very bad experience with your courier service. your company charges extra money for premium delivery (dtdc plus) but don't deliver it on time. courier which was sent on jul 4th 2016 (monday) from andhra pradesh has to reach bangalore by jul 6th 2016.

As per the details from customer care, its mentioned in your database that the recipient door is closed which was the reason for not delivering on time. for your information, the delivery address given was office address which is open 24/7 on business days.

However after i made several calls to almost all the branches of bangalore, as well as head office dtdc bangalore, also branch manager (white field - bangalore) mr. venkatesh - i could not trace where my courier is roaming in bangalore since jul 6th 2016.

Later i had to personally travel to 4-5 branches are ask them where my courier was.

Finally on july 8th 2016, out of no where the delivery boy called me on the same address. after enquiring the reason for delay in delivery, he had to explain me that "he is sick and couldn deliver on time".

Having being a reputed courier service in india, it is the responsibility of the courier service to hand over this consignment to a person on duty / or aren't the delivery people trained to inform the same to the customer?

Charging higher amounts and not delivering the courier on time is a great risk to customer satisfaction. i wouldnt recommend either my family, friends or colleagues to utilize dtdc courier for emergency cases.

Many thanks for delivering the consignment after 4 business days.