DTDC Courier & Cargo Complaints & Reviews

Sir, the courier has arrived in patna on 5 july 2016 but still today they have not delivered to us. it is an urgent material so we want to have it soon. Consignment no. is D28015852. Please do the needful.The items are meant for the school. the programme is on Sunday evening. Hence do something soon.

Hi dtdc,

I had a very bad experience with your courier service. your company charges extra money for premium delivery (dtdc plus) but don't deliver it on time. courier which was sent on jul 4th 2016 (monday) from andhra pradesh has to reach bangalore by jul 6th 2016.

As per the details from customer care, its mentioned in your database that the recipient door is closed which was the reason for not delivering on time. for your information, the delivery address given was office address which is open 24/7 on business days.

However after i made several calls to almost all the branches of bangalore, as well as head office dtdc bangalore, also branch manager (white field - bangalore) mr. venkatesh - i could not trace where my courier is roaming in bangalore since jul 6th 2016.

Later i had to personally travel to 4-5 branches are ask them where my courier was.

Finally on july 8th 2016, out of no where the delivery boy called me on the same address. after enquiring the reason for delay in delivery, he had to explain me that "he is sick and couldn deliver on time".

Having being a reputed courier service in india, it is the responsibility of the courier service to hand over this consignment to a person on duty / or aren't the delivery people trained to inform the same to the customer?

Charging higher amounts and not delivering the courier on time is a great risk to customer satisfaction. i wouldnt recommend either my family, friends or colleagues to utilize dtdc courier for emergency cases.

Many thanks for delivering the consignment after 4 business days.

One cover is sent from rajkot to jetpur. pod number is a35153162

I had booked a courier from Pappareddypalya, Bangalore on 29th June, 2016 to Electronics City, Bangalore. It contained an urgently required material worth thousands of rupees. My customer received the courier today at 1:30PM, July 7th at his place in Electronics City, Bangalore but the material is missing. It only has the documents without the material. The consignment no. is B32268548. Now, 1. The below photos clearly suggest that the envelope was tampered with. I had sealed the envelope with tape on all four sides and in the middle? Who is going to bear the loss when it has been tampered with clearly at your side. 2. How can a local courier take more than 7 days when the time you quote is 1-2 days? Let me know how you are going to resolve this or else I'll have to look for other alternatives to get it redressed. I have been a loyal DTDC customer from the last 2 years but this is extremely upsetting where I have lost my material worth thousands of rupees. Please recover the material, it is a big loss for us. The material description: 2 yellow boxes of 4cmx4cmx6cm dimensions. It was about 385g in weight. It has to be somewhere, either in the courier boys' bags', or in the office or somewhere. It just cannot fall off on the road.

Dear all,
DTDC courier service team.
As per online status my courier is delivered but actually it is not delivered, courier details given below
Docket No.P36993216
Booked from pune

I had sent a courier from mumbai to bangalore by dtdc the courier was wrongly delivered to some other person this was an confidential courier with it documents when approached dtdc customer care would not sort it out till date they are yet to respond to my compliant no 02521610 in addition to that the franchise that dtdc talk very rudely. The docket no was M36678135. I have sent a mail to the customer service of DTDC but yet to get response, hence I would expect an refund for the amount

The courier containing semi precious jewelry hasn't been delivered to the address mentioned on the courier packet and the company guys have updated on the website as delivered. On the flip side, the customer service refuses to accept their fault and have done nothing until now.. The tracking no of the item is c[protected]Dtdc)..
Pl help me out in tracing this item and getting it delivered to where it was supposed to be.

I shipped my parcel from virar (mumbai) to champaran (bihar) at date15/6/16 but i had send dress material but my customer received t-shirts inside it. when virar branch boy had weighed it 890gm. virar branch boy not helping us they r not giving us proper reply. they r not giving us any details. plss reply my mail and take action against it.
If possible then call me on [protected]

Courier shipped from Kanpur on 24th of June, 2016 is yet not delivered till 4th July 2016 to the receipient at New Delhi. The status of the shippment shows that it is with DTDC-Jhandewalan Branch since 26th of July, 2016. The receipient hasnt been contacted by courier service provider. The delay is huge and unacceptable. Who's going to pay for this delay.

We have couriered some important documents (cn no z[protected] from gurgaon to andheri west mumbai.
In the name of : mr. raghunandan saran (receiver) at his mumbai address: 1001 kohinoor apartments, shalimar bakery lane, off yari road, versova, anderi west, mumbai - 400061. through dtdc franchise, gurgaon (ggn/l02) on 27th june 2016.
2) dtdc customer care and website confirmed that the shipment was delivered on 29th june 2016. but till date it’s not delivered.
3) on 2nd july 2016, several calls were made to dtdc customer care (mumbai and gurgaon offices) to know whereabouts of the shipment. dtdc at all times confirmed that the shipment has been delivered to the receiver on 29th june 2016.
5) concerned about delay in delivery and loss of shipment, sender has registered a complaint numbered case# 02533509 and also sent an email to [protected]@dtdc.com for non-delivery and loss of shipment on 4th july 2016.

6) subsequently, various phone calls were made to dtdc customer care number at gurgaon requesting them to trace the actual status of shipment.
It’s very important document and all dtdc guys are not providing any right information on this document.

Please look into this.. documents are very important for us.

Dear sir, my gr no.[protected] and this parcel my company dispatched from merrut at 25/06/2016 and dtdc old delhi road opp. maruti plant gurgaon office recieved courier at 28/06/2016 but till now parcel has not delivered at my address even i also walk at ur above address office but ur delivery boy not come to my given address single time and tracking saw that reciver not available its serious issue my company is attached with u from long time.
Please solve this issue otherwise i will breack all courier from ur company. and it is heavy loss to ur business.

Dear Sir,
My doc is not reach in patna till date, kindly take action on this consinement urgently.


With Regards,
J.P.BHARDWAZ
ASST. ADMIN
GAMMON INDIALIMITED

DTDC courier really Sucks.. Friends please do not go for this service. Worst experience l ever had. I sent a parcel from Chennai to Hydrebad on June 24th. And till now it did not reach the destination. No proper tracking of the shipment.The online tracking system sucks. And no response from the customer care numbers which is present on their website if I call. When I went to the courier office to check about the shipment the reply was pathetic. A guy said that my shipment was misrouted and it will reach the destination by Thursday (30th June). But still it was not reached. And the thing is the receipt that they gave me on my booking date was wrong and it was having different CN no which doesn't belong to my parcel. Later on the guy gave me another CN no stating this is my correct one. It sucks. Not even a apology for that mistake. This parcel is very important for me.I have attached there receipt they gave me with this complaint. The corrected tracking number is written in Pen in that receipt. Do something about it and make it to be delivered to my Destination. The CN no is C67909249. I m highly disappointed with this service.

Airway bill no- M35196147.

No one has come to deliver product, but he updated on Tracking site attempted.
No one called me on Phone.

After today our company will use "Falcon Air courier" for Pune Location.

Your DTDC Dealer Contact no:- [protected]

Dear all please update or share your complaints on https://www.facebook.com/dtdccomplaints

And will make sure that your complaint should reach to highest level of management in dtdc

In any stage of life everybody come across a phase where their courier does not deliver to desired place and time and you are confused where to complain about the loss of time, money and prestige. This page is a little effort to reach out the people who face the same situation and to help out them.

I have sent some urgent medicine through dtdc courier to ibs hyderabad having consignment k88327503 on 21st june 2016 and that parcel reached hyderabad on 22nd june 2016 but still didnot get the parcel till date. Everytime when we are calling them they say that they will deliver tomorrow for sure. Dtdc should take serious steps in delivering their parcel on time and stop being irresponsible.

Received empty packet with broken seal. Product is missing. The customer care is not responding. Awb # - m36204433. I also went to their main branch but no positive response. The reply from dtdc customer support is really bad. Without investigating, they just replied packet is delivered.
How can they deliver empty packet and back off their responsibility.
Please help me resolve this.

Hello,
i booked a parcel on 16th of June from Jaipur to Gurgaon, providing all the necessary details, phone number of the recipient, etc. I am sadly surprised that DTDC one of the best domestic courier services of India has failed in delivering my parcel, no proper information can be traced from the tracking number from 20th June. I tried calling DTDC Jaipur and Gurgaon office but they never responded.

I need them...

I have booked medicine in a box and it was very urgent and while booking i the guy told it will be delivered in 2 days, but its been 9 days i have not received the parcel. There is no update online on the consignment. I have tried calling customer support many times no one answer the call, sent complaint email but there is no reply on this. Consignment number h[protected]. Please don't misguide the customer without understanding the emergency, if you can't deliver just let us know.

Sir / madam,

As i have booked my courier from dtdc on 03.06.2016 from nagaon, assam to my home town, west bengal, but till date my home members did not received at my home town, and when i have gone to check the status on 27.06.2016 at dtdc branch on nagaon assam, they are saying that they have delivered, but the facts is that they have not delivery the goods, but kept at their office, and when i asked to show the acknowledgement slip, they are ignoring.

As dtdc is a reputed courier service, but when the staff does not think about the value of time, so this company will be vanished as nokia. Please take initiative steps or otherwise i have more option where to complaint about the same.