DTDC Courier & Cargo Complaints & Reviews

Dear concern,

My shipment tracking number # n97152292. i am expecting courier on urgent basis in dubai delivered from gopalganj patna dated july 4, 2016.
Moving forward, i was promised to get the delivery max by july 10, 2016 but till date no response. this is very frustrating due to the false promise made.

Please train your staff not to make false promise to the customers just for the sake of getting business.

How long do i have to wait for the delivery?

I initially booked a courier having docket no D27531706 on 6th June 2016. courier company did not deliver the parcel and without any prior notice they returned it to the place from which it was booked. On asking they said that they had asked the security guard on reaching the destination for the person but was given a reply that there is no such person. However please see to this because there was no guard deputed at that place. so where did they ask and without informing the customer how could they return the parcel. On asking for it they said, do whatever you want, we will see.

I tried mailing DTDC regarding this issue but no action was taken.

So after some time i booked it again, And the docket no is D27531730. this time also they did not deliver the parcel. They tried calling me once, After that I tried calling them for the many times. they picked up the phone[protected] once and after that they did not. I was frustrated and went and took the parcel from the office. on asking they said that the phone was on silent so they did not notice it. also they said that the parcel was not to be delivered because there was no slip on the parcel. but my contact details were mentioned and docket no was also mentioned, they did not try tracing the customer also did not try delivering it.

You may trace the details from the link http://dtdc.in/tracking/tracking.asp

Please take necessary actions against it.

Dear dtdc team,

Courier no. h51973448 is not delivered at jaipur address. it is still in transit
And not able to track. also numbers are not reachable.

Courier is stuck in dtdc apex location for last 4 days. i sent some mail to customer support. nobody is reply on status. courier is very urgent.

Hope you will understand the situation. i never thought this kind of response, i will get from dtdc.

Regards,
Yogesh kumar

We sent 6 cartons of Garments using your express service with AWB number D27847559 on 18th June. It had to be delivered from Manesar to mangalore by 20th June. On 20th June we recieved 5 cartons which were opened and tampered with (See Pics) and the rest of them are missing.

I have send device from dtdc plus to ahemdabad but on tracking it show hold due to no lane delivery.

V30318751

I had a courier which has to be delivered on 11th july when entered in track my order which said it is out for delivery for two days but I didn't get yet.on top of which nobody is bothered to answer the callsi called 76 times neither the main branch nor the customer care .how sick is this ...
My track no. C68025297

I had returned my product (led) to shopclues from gangtok through dtdc courier consignment no. d28194222 to address clues network (p) limited plot no.653a, pallam vihar road, bijawasam, new delhi on the day of 09th june 2016, as they informed me that they had recieved product but the contents inside parcel was missing i. e;cable (wire), remote and tv stand not only that but the product (led) were also broken in bottom.. i had called shopclues for more than 20tyms regarding this issue but they are regularly denying to take any action (refund or replace) about this. they are saying that courier service is responsible for all this.. so as i being a costumer would like to request you to plz kindly solve my problems regarding this and help me to get my products refund or replace as soon as possible. hope for the best support.

Consignment number is F09837795 send from chennai to patiala on the 20June and the courier is missing and very conveniently the company officials do not attend calls nor do they reply to mails and are least bothered about delivery of consignment.I have no idea where the consignment is and need information urgently but no one responds from the company

Dear Sir/Mam

I want bring your kind noticed, one parcel of this Docket no V30087549 has been shipped from Hyderabad from one of our customer, but the status is showing In dtdc that its delivered to us "but we did not got the parcel " and we have confirmed nearby dtdc franchisee but they said they don, t have any parcel of this C/N No please do the needful things as we are waiting your response as soon as possible.

Recently I have ordered for some product and got a call from[protected] for receiving the parcel but I was not present that day in office, he said madam whenever u come back to office give me a call I'll bring the parcel again.
But when I went to office and called him up he behaved very rude and said that it is not my responsibility now, you check yourself.
That was really very annoying, atleast he should have intimated me beforehand that after 3 days it wont be his responsibilty. In that case I would have gone to office the very next day to collect the parcel.
Such kind of irresponsible behaviour was really annoying.

I booked this parcel : z95401083 at rohini sector 16 on 5th july i don't know if people are blind or uneducated at their that they could 't identify at the time of booking whether the pincode is serviceable or non serviceable now end delivery branch denied the delivery and they set up the shipment for rto because it is non serviceable. this shipment was so urgent that it was suppose to be delivered before 11 july as i sent this to my university at venkateshwara university gajraula up it contains some important docs which i needed to submit before 11th. it was my mistake that i rely on this courier company. but it has done huge damage to me ing my. now i will personally have to go to university and i am desperately waiting for my parcel to reach back. please punish them so that in future other people do not get effected by their fake commitments of delivering a parcel

I done a return order to jabong from khammam with courier number h64250792 on[protected]. and after one week they called me and told me that my order is returned from jabong and they are going to deliver back the product to me. but after regular begging them they delivered me after 4 months. now after tracking the product in their website i have known that it was returned due to no service,
When i asked them about this they replied that they are not responsible and charged me again for sending the same product.
Please sort this issue for me

I send my doc through dtdc courier by its plus service on 8.7.16 shipment no. v 30255161 from kolkata and the person is not delivery the packet till now. what service they are give clients charging lots of money and not give any service.

Sent two letters from chandigarh on 29 th june 2016 and on 2nd july 2016 to deoghar, jharkhand. vide ref. no. z90859768 and z 90859678 via dtdc courier from secor 15 a, dtdc booth, chandigarh ut. they were not received at the recieving end till date i, e on 9th july 2016. on customer care query they are telling that they don't have a service to deoghar. so they should have denied while accepting the letter. it is a clear deficiency in service. now if it is not delivered in time i am bound to file a case against the dtdc in consumer court.

Sir, the courier has arrived in patna on 5 july 2016 but still today they have not delivered to us. it is an urgent material so we want to have it soon. Consignment no. is D28015852. Please do the needful.The items are meant for the school. the programme is on Sunday evening. Hence do something soon.

Hi dtdc,

I had a very bad experience with your courier service. your company charges extra money for premium delivery (dtdc plus) but don't deliver it on time. courier which was sent on jul 4th 2016 (monday) from andhra pradesh has to reach bangalore by jul 6th 2016.

As per the details from customer care, its mentioned in your database that the recipient door is closed which was the reason for not delivering on time. for your information, the delivery address given was office address which is open 24/7 on business days.

However after i made several calls to almost all the branches of bangalore, as well as head office dtdc bangalore, also branch manager (white field - bangalore) mr. venkatesh - i could not trace where my courier is roaming in bangalore since jul 6th 2016.

Later i had to personally travel to 4-5 branches are ask them where my courier was.

Finally on july 8th 2016, out of no where the delivery boy called me on the same address. after enquiring the reason for delay in delivery, he had to explain me that "he is sick and couldn deliver on time".

Having being a reputed courier service in india, it is the responsibility of the courier service to hand over this consignment to a person on duty / or aren't the delivery people trained to inform the same to the customer?

Charging higher amounts and not delivering the courier on time is a great risk to customer satisfaction. i wouldnt recommend either my family, friends or colleagues to utilize dtdc courier for emergency cases.

Many thanks for delivering the consignment after 4 business days.

One cover is sent from rajkot to jetpur. pod number is a35153162

I had booked a courier from Pappareddypalya, Bangalore on 29th June, 2016 to Electronics City, Bangalore. It contained an urgently required material worth thousands of rupees. My customer received the courier today at 1:30PM, July 7th at his place in Electronics City, Bangalore but the material is missing. It only has the documents without the material. The consignment no. is B32268548. Now, 1. The below photos clearly suggest that the envelope was tampered with. I had sealed the envelope with tape on all four sides and in the middle? Who is going to bear the loss when it has been tampered with clearly at your side. 2. How can a local courier take more than 7 days when the time you quote is 1-2 days? Let me know how you are going to resolve this or else I'll have to look for other alternatives to get it redressed. I have been a loyal DTDC customer from the last 2 years but this is extremely upsetting where I have lost my material worth thousands of rupees. Please recover the material, it is a big loss for us. The material description: 2 yellow boxes of 4cmx4cmx6cm dimensions. It was about 385g in weight. It has to be somewhere, either in the courier boys' bags', or in the office or somewhere. It just cannot fall off on the road.

Dear all,
DTDC courier service team.
As per online status my courier is delivered but actually it is not delivered, courier details given below
Docket No.P36993216
Booked from pune

I had sent a courier from mumbai to bangalore by dtdc the courier was wrongly delivered to some other person this was an confidential courier with it documents when approached dtdc customer care would not sort it out till date they are yet to respond to my compliant no 02521610 in addition to that the franchise that dtdc talk very rudely. The docket no was M36678135. I have sent a mail to the customer service of DTDC but yet to get response, hence I would expect an refund for the amount