DTDC Courier & Cargo Complaints & Reviews

Worst customer service ever
None of the numbers displayed in website is answers call.
H60910608 delivered to unauthorized person and tried contacting multiple times but no response
Email address mentioned online is wrong got bounce back emails.

http://www.consumercomplaints.in/dtdc-courier-cargo-b100102
http://dtdc.In/complaint. Asp complaint form doesnot work
http://dtdc.In/tracking/tracking_results_detail_map. Asp
http://www.trackcourier.in/dtdc. Php try calling bangalore number all are not existing ones

Dear sir,
I've couriered a consignment wide no. H50623144 from mancherial to noida, u. P. I have couriered on 18th may 2016 but its been a week now no proper status update of the consignment on the tracking services.
As it contains my official documents which has to be delivered before 25th of may 2016. I have checked the status of the consignment it is showing up to hyderabad only but i've called many a times the respective dtdc courier services but there was no response from the respective team of dtdc courier. Tracking data unavailable. Kindly let me know the shipment details whether it is delivered or not? Also if possible try to contact me on my number below.

Thanks
Venu maheshuni
Mob. [protected]

Respected sir/madam,

Brief:
I have couriered one document via dtdc fast courier services (Named fast-plus-blue-express service) on 8th may 2016 from hsr layout, bda complex, dtdc office, bangalore (560102) to kulappully, dtdc office, palakkad, kerala (679122) with dtdc consignment number - v29401197.
The bill amount was 200 rs for this courier. Attached the dtdc bill copy for reference.
This courier was the “receipt of my railway parcel (Of my bike)", which i have parceled on 7th may 2016 evening from bangalore.

What was committed:
The committed date of delivery for this courier was 'second day (48 hour) delivery' of 10th may 2016 (Tuesday, evening), even for worst case delay as well.

What happened in real:
1. The courier delayed for 5 days.
2. Customer has struggled by coordinating with various dtdc members by spending his valuable time/effort. Attached the coordinated dtdc phone/email/sms/site details at the end of this mail for reference.
3. Finally travelled myself, ‘from bangalore to kerala’ to collect the courier manually (From nearby district dtdc office, to avoid additional dtdc delay and thereby increased fine from railway parcel office)

Where was the problem :
The hsr layout dtdc executive and respective vendor team forwarded the fast courier via surface carelessly instead of air lifting, even though it was fast and highly charged courier (This information we have received from dtdc customer care executive at madiwala on 11th may 2016).

User impact on courier delay
Railway fine for delay in collecting the parcel is 240 rs per day (Ie 10 rs per hour). As the courier delayed 5 days, i have paid 1232 rs as fine on 13th may 2016, friday (Where as bike parcel charge from bangalore to kerala was 820 rs only). Attached both the receipts for reference.

Additional charges because of delay
Railway fine – 1232
Fast courier charge - 200
User travel expense from bangalore to kerala to collect the courier manually (From nearby district dtdc office to avoid additional delay and thereby increased fine from railway parcel office) - 700
—
Total - 2132 rs.

=
Series of events for reference

9th may 2016 - day-1
I was following up with dtdc customer care ([protected]@dtdc.com), from next day (9th may 2016) onwards over mail. But i didn't get reply from dtdc cc even for multiple followup.

10th may 2016 - day-2 onwards...
I was continuously following up with various dtdc office from 10th may onwards via mail, phone, sms etc etc from customer care to various offices of dtdc. But the reply was discouraging.

11th may 2016 - day-3 onwards...
The customer care and various location dtdc offices executives were not having any clue of the consignment till wed, may 11, 2016 11:47 am.
Courier delayed again for day3, day4, day5

12th may 2016 - day-4
Finally i have travelled from bangalore to kerala on day-4 to collect the courier from cochin or thrissur or palakkad or kulappully offices manually even if they were delaying again.

13th may 2016 - day-5
I have reached kerala on day-5, and collected the courier in person from dtdc kulappully.

Various modes of communication with dtdc during this event for reference

— dtdc tracking —
http://dtdc.In/tracking/tracking. Asp
Dtdc sms[protected]
Dtdc bangalore[protected]
Email - [protected]@dtdc.com

— other phone numbers contacted —
Dtdc hsr layout[protected] /[protected]
Dtdc madiwala[protected] / 2550 1086
Dtdc cochin[protected]Usha unnikrishnan)
Dtdc palakkad[protected]
Dtdc trichur[protected] /[protected]


— other mail ids contacted —
[protected]@dtdc.com
Css. [protected]@dtdc.com
[protected]@vsnl.com
[protected]@dtdc.com
Css. [protected]@dtdc.com
Css. [protected]@dtdc.com
[protected]@dtdc.com
[protected]@dtdcpalakkad.com

I dispatched(booked on 13th) a product from dtdc devices, It was expected to deliver on 20th but in tracking details, it is showing it was booked on 20th and still in kota..is this kind of service they are providing to your customers.
And it's a return product, it must be returned to the seller before 24th

Consignment- Z89362832
P.s - I have receipt, I can show the snapshot, to showing booking date is 13thmay

Dear sir
I was sent to parsal on monday(16.05.16) by dtdc goyal shop laxmi ganj for indore but it is not deliver till now pls tell what the reason of not deliver parsal till now and yesterday i have been discussion to goyal shop regarding deliver so kindly take the action and cn No. Z[protected]goyal shop laxmi ganj lashkar gwalior )
Thanks & regards
Gaurav jain
GWALIOR

I sent some important Application form and Documents concerned to my internship programme. It has a last date of submission. I sent the form a week before the last date to avoid any late in submission. But all my attempts were in vane. The reason is, DTDC doesn't give any importance or apply its any common senses on LITE services. They go and attempt the delivery to a Government Office at 07:50pm. Looks like the delivery boys are not Indian Nationals and are unaware of the fact that the Delivery to any Government office for Application can be Accepted only before 05:00pm.
Further, it would have seemed better if they tried once again, GOD..!!
How is this possible? You are DTDC LITE customer and don't deserve a second attempt.
I lost a Chance of Internship just because of this negligent services of DTDC.
Why the damn will they bother it?
Atlast, NEVER A DTDC AGAIN IN MY LIFE.
DTDC LITE, I prefer never to use..!!
Last and very important point:
THESE PEOPLE ARE SO ILL-MANNERED AND CARELESS THAT THEY DONT EVEN BOTHER LIFTING A CUSTOMER CARE NUMBER AND MAIL SYSTEM WILL REFUSE ANY BOOKING OF YOUR CONSIGNMENT NO. THE BRANCH CARRYING YOUR COURIER HAS NO MEN IN OFFICE...I CALLED ABOVE 50 TIMES AND THERE WAS NO REPLY.
I HATE THIS SERVICE...WAS MY FIRST AND LAST HIT ON DTDC.
I DONT RECOMMEND DTDC FOR ANY IMPORTANT COURIERS OR SHOULD I SAY ANY POSTAGE

Dear sir/madam

I had booked an urgent currier through dtdc with consignment number z87339432 by dtd saturday, april, 30, 2016 to barvakala, ghorasahan, east champaran bihar (Pincode 845303).

Its 20 days passed today (20.05.2016) neither my currier has been delivered nor i receive any call or message from dtdc.

Customer care email id provided on dtdc website is not working, phone numbers are not picked up by any staff. I. E. Css. [protected]@dtdc.com, css. [protected]@dtdc.com etc. Then i sent mail to [protected]@dtdc.com

After struggling about 30 mins i got number of dtdc patna and make them call and asked about my concern. The lady named anupma, received the call and without giving any satisfactory reply cut the phone.
These people are really crook.

They don't care about your very urgent concerns. I will never ever use dtdc in future.

Regards
Purushottam kumar

This is regarding the docket no. Z90356429 booked from gwalior to bhopal 0n 14.05.2016 and reached at bhopal on 16.05.2016 but till date not reached to destination.
The most important this is that no response at call center and bhopal office. I am continuously trying to mr. Rakesh on his mobile no.[protected] but neither he pick up the phone nor call back...
Don't know what kind of service providing by dtdc

Consignment no m32963349 courier was booked on 11.05.16 from kalachowik mumbai to rajkot.
Till 19.05.16 the courier not yet delivery, the courier reached rajkot and now they are saying that service is not available
Because of non delivery of cargo i have lost my business, my sample could not reached on time, who will bear my loss., if dtdc cannot deliver they should not commit.

I couriered a parcel from dtdc office, to deleiver it in gurgaon. It got reversed and came back. Now according to online status it has been received from in kochi on 14th may but the dtdc office is denying it. I think that he had lost it and now misbehaving and even abusing by saying do what ever u wish to. He even took my courier slip and asked me to go away and do anything now. At last he returned my slip and abused.
Now i wish to post a complaint against dtdc in consumer court if this issue is not resolved as soon as possible.
Address of dtdc office: dtdc No. 16/1054, Tagore Road, Opp.Fishing Bus Stop, Thopumpady, Thoppumpady, Kochi, Kerala 682005
Tracking number: R21954924
Booked on 7th may 16

I have sent two couriers with CN No H64463796 and H64463797 on[protected]. They were neither delivered nor returned till DATE[protected].

Upon of serveral enquiries they responded saying that "Concerned staff are on leave" "no service is available to return the package etc"

I request for return of courier and reasonable penalty for the inconvinience caused.

Consignment number : h65860879

On 14 may 2016, a consignment containing important medical presriptions n other life saving medicines in a sealed envelope
Bearing no h65860879 was booked at vijayawada to be delivered to the following address.
John ebenezer,
Care mr rama krishna, divisional engineer,
D 45, ktps, c colony
Paloncha 507115.
Khammam dt. T s

Today on 17 may 2016, after 3 days the consignment was not delivered and seem to have been lost / misplaced. Regret to inform you, this failure in delivering on time, would end up with serious consequences.
Ince the matter is critical and urgent, please arrange to look into the matter on top most priority and arrange for immediate delivery of our consignment.
Tel nos [protected]
Your immediate action and delivery at the earliest is requested.

Sir i had booked a shipment of no z87040138, and was not delivered since 6 days after booking. Even after my several call it was not delivered and was returned back to the booking address. Even there is no responce by the customer care services and the one if he is picking the call is denying to take the matter by just saying that it is not his/her teritory or area. Even the onlne complaint desk of company is also not working.
Sir this is not the first time, i didn't remember the exact time and date otherwise i had mentioned that aslo.
Sir i request you kindly to take these matters seriouysly.
Thanks and regards!
Pratik bikas

We had provided a document to DTDC office gurgaon on 9th may 2016 and the consignee location is also in gurgaon but the courier is not delieverd by them till yet and when i tried for phone calls sometimes they cut my phone after receiving my complaint or sometimes some official give me some another contact details and when i make a call on such number they again cutted my phone and told me to call to another officials.
This is to inform you that due to your some irresponsible staff a negative image has been created in my mind. I am sharing your the contact details of those who provide me such contact numbers
[protected] = The guy cutted my phone and told me call to customer care number i have a call recording of such guy
[protected]= this guy also told me the same

So please take a strict action against these officials otherwise we are going for legal action for mental harassment and non efficiency in services

I had a package to be delivered which i was tracking online. Friday evening they updated saying undeliverable. I tried calling the office several time, but no response.In fact few times they picked and disconnected. Else wil get line busy.
Decided to go to office, visited one of the worst customer service office. They were behaving as if no one is standing in front of them and trying to get a resolution. Fibally some one noted down my awb number and told be that package has been ent back overnight, where as u should keep it atleast for a day or 2. They told me they would get the parcel bacj and callme. 2 working days now, no response and as usual their number is unreachable.

Dear consumer team,


Shipping details: From Rajahmundry to Rajkot
Docket Number and date: H[protected]/04/2016
Items missing :worth of Rs 34899/-


I am Md.umar mukthar from Rajahmundry, andhra pradesh. I am seller on ebay.in

28/3/2016 ku ek custumer ne mera item apple i phone 6 16 gb order kiyatha ebay.in . maine use 2/4/2016 ku Devichowk courier with the email id "rjmdevichowk3.[protected]@fr.dtdc.com" se rajkot bejatha. maine usme 34899 ke ebay ke labels bhi lagayatha magar unlogane secure pack me nai bezz ke normal pack me bejethe. 3/4/2016 ku hyderabad me kohi hutadiyatha.

uske baad visibel team ne ise investigation kiyatha and finally he tell lost the mobile in dtdc. so, Dtdc visible team mr.pasha and south head miss.spurthi ji indo milke 50% Hyderabad valenku and 50% rajahmundry Devichowk valenku penalty dalete.

usme baad devichowk dtdc courier valene iscase ku close karne keliye booth zooth bolethe. company valeku puche tho. local valenkan jake amount lelo bolrahethe.

maine 3 town police station me complaint rakkatha. unloga bhi records dekke dtdc valenku amount diyo bolethe magar dtdc valley ne amount ny derahe. case karlena aitho case karlo bolte hy .

3town ASI ne batayaki consumercourt me cheating case dalo bolethe. isliye mai online me dalrahu.

Evidance

mera pass iske soob evidance hy call recorde and company mails.

mera pass full file ready kiyatha.

please take up my case.

i will tell my further Deatails.

regard
md.umar
[protected]

I was suppose to receive my college degree by post on my home address. But I never received the same. On inquiring, I was given the tracking number of the parcel which said delivered when tracked online. But the parcel never came to the address. DTDC has given me no answer or evidence of the same. On the top of it, they are not replying regarding the matter even when asked by the their own management. I have a whole mail chain which explains their inability to explain the matter and on the top of it. They were ignoring anyone who inquired in their office in person about the same.
Tracking Id of the parcel - Z82606070
Date of parcel send - 5 March, 2016
Date of Delivery (As mentioned online) - 7 March
Name - Abhishek Anand
Parcel included college degree.
Attaching the screen shot of email conversation showing their inability to explain anything.

We have booked 6 c/box at dtdc dharmapuri, tamilnadu, against lrno:d27994715 dated 07.05.2016 sender name from m/s hatsun agro products to recipient name m/s fillpack technology, (Aryan enterprises)
Ekveera laghu udyog sankul,
Unit no 6, road no 25,
Wagle industrial estate,
Thane 400604, mumbai
Tel[protected]
www.fillpacktechnology.com


While consignment tracking there was no booking details available. Several times communicated to booking office no response. Booking office mobile no:[protected]

I had couriered a backpack via dtdc. It was part of my amazon shopping return to the seller. The tracking number is d27129095. While tracking it shows the item as delivered but the seller has not yet received the shipment. I have raised a complaint#02122632 asking for delivery receipt from dtdc on 9/5/16 but yet to receive any response from them. I replied to the email multiple times asking for status and even called them but not getting any response. Amazon is asking me to submit the proof of delivery asap else they will close the complaint. Kindly help me to resolve the issue. Thanks

Consignment number c62437271.

Consignment booked at dharmapuri collector office branch. Package contains a mobile phone - mi4i.
Consignment not delivered and they failed to return it back.
They lost it.
The dtdc is not providing me the consignment back and not providing me the refund. Raised claim already. It's been more than since i raised the claim.
The booking office is also not taking any responsibility.