DTDC Courier & Cargo Complaints & Reviews

I used the service of DTDC to shift a few of my luggage which included 5 cartons, 2 beddings and sets of tubelights. Once packed, I asked them to weigh the luggage so that I could select the once I would send. They refused and said they would only weigh it at their warehouse and took all the items. Now they sent me an amount of 18254 rupees to pay for the luggage to be shipped to my destination. I refused and asked them to send it back to my place. Now they are refusing to return it and are asking an exorbitant amount of 9000 rupees to get it back. I am completely shocked at this behaviour of theirs. Why did they take my shipment without weighing? And they are charging me for this transportation cost which is a cost at their end. I want my bags back which they are refusing now.
Kindly help here.

I have booked DTDC surface courier for my parcel consignment. Franchise has used volumetric weight, mentioned below

Volumetric weight = L*W*H/27000*7

which is different from the calculation mentioned on you website which is

Length x Breadth x Height (in cms)/4750

Further, he charged me INR 1, 156 for consignment insurance, however some of the materials like my 75L drum, 25L jar, bucket, glass bottles and borosil glassware has been damaged during transport. I have shared the details of damage with your franchise but he is not responding.

I have attached photos of damaged product along with receipt and calculations shared by him. I request you to kindly look into the matter and do the needful ASAP.

Looking forward to hear from you soon

Booking id D43486219
Packing of my consignment was totally changed. I packed all the items in a cartoon box and covered it with white bag. What I received was only goods in white different bag.
Most of the valueable things are missing a laptop bag was there having a Harman Speaker, hard disk, One pair of formal suit, . One pair of shoes, One tiffin box, etc are missing from my consignment. What I received only clothes and shoes and a bean bag. Please help me in this matter.

This is regarding a shipment couriered from Delhi to Ahmedabad which upon tracking shows false status of not being delivered because receiver was not available - CIR.

And the same is absolutely wrong because at the said time the inmates of the house were very much present. Moreover, neither any call was received by any courier delivery personnel on any of the contact no.s, nor any notification from ‘My Gate’ app from our society’s main entrance because the fact is that no one ever visited.

Such irresponsible & unprofessional approach from DTDC is unacceptable. To top it, it’s been over 2 hours that we are calling the designated branch’s no. Which no one is answering, rather sending SMS saying - Call you back later.

PATHETIC NONSENSE!!

Date of incident: 15 June 2022

Consignment number: G91129629

Tracking number:[protected]

Reference number: BF2305

Package booked on: 31 May 2022

Incident details

Booked 5 packages for Lucknow on 31 May 2022 from Yelahanka New Town, Bengaluru. Arrived at Lucknow on 5 Jun 2022. Received on 15 Jun 2022 after numerous complaints and follow-ups (Ticket no. 2999635). However, I have only received 4 packages. The 5th package is still missing.

Called customer service multiple times. Every time I talk to customer care, they repeatedly say that my complaint is being escalated to the highest level They have no clue as to where the missing package is.

Desirable resolution: Deliver my 5th package.

I have booked a consignment (D[protected] dated 08.06.2022, form Silchar, Assam to Duliajan, Assam. But till date they have nither delivered the consignment nor uploaded any data in onlinr portal.
Customer care executives are saying no data uploaded in portal and contact to the booking branch but agent at booking branch is not picking up calls for last three days.

Kindly help to get back my materials.

My shipment not delivered tried contacting them multiple times but no response

I haven’t received the package for 3 months and there is no response from DTDC customer care side.Even Their mail service is so worst that they won’t even reply what’s happening.

We were supposed to receive a courier (K[protected] tracking number). However, we never received it and DTDC shows that it has been delivered to someone else. No OTP authentication or anything took place and now, they are not even receiving our complaint.
Customer service keeps telling that branch is not responding to them.
It has been 3 days and no response has been received, it was an important document and we are not able to find any trace of our consignment.

I have done online booking to pick up the parcel from Vishakapatnam to Udaipur on 01-June-2022 and till 13 June 2022, nobody came to pick up the parcel, so at last, My college went to the DTDC office and gave the parcel on 13-June-2022 and from that date till today I have not received any update on Tracking nor from customer care.

Very bad service given by DTDC Courier.

Regards
Gopal

Dear DTDC,
Please look into the package its a matter of my job why its not receving to hub, tracking is not updating since 15 june.

Tracking ID: V93525959

I have had a very unpleasant experience with DTDC, my friend Ganesh Mate from Pune had dispatched my preloved antiques with proper packaging under docket no D14379514 to Kota Rajasthan with status as FRAGILE and Valuable.
The Pune DTDC made another set of packing in a very thin box and wrap with plastic, but i have received all items damaged including metal and wooden items along with a Radha Krishna statue, an antique painting broken completely, metal and wooden antique boxes damaged when i approach both sending and receiving DTDC, they are not taking responsibilities for the damage, I request you to look into the case on priority and compensate me on my damages ( Refer attached images )
My second query is regarding overcharged - DTDC has charged me 3800 for the item weight of just 15 kg, the items were given into three different small boxes but DTDC Pune made another box and charged me for 38 kg where my items were 15 kg only, and the box dimension is also not big which can not be held in hand. I am disappointed with the services and would like to register it in consumer court for the cheating done as the DTDC Pune guys are not willing to accept the overcharged amount of the same

As it is a doorstep delivery service but DRDC currier service of Kankinara is nor ready to do that.Their behavior was so bad.They deny to send the product to the 2nd floor but very aggressive to take the proper money from the customer.very bad service.

I have booked shipment on 13th June 2022 but till now i did not get the parcel and system showing mis route to Kurnool branch, i would like to request to DTDC courier to solve the issue and deliver the shipment as soon as possible

I had sent one parcel from National Defence Academy pune to Vishakhapatnam on 03 june 2022.
The tracking number is[protected].
I had been calling the delivery agents since 10 june 2022. They are telling me that the parcel reach tomorrow since last Friday. Its beek more then two weeks and i have not received my parcel. Really frustrated with the services provided by the dtdc.

Really please help me out to get my parcel back as a lot of important documents are there in the parcel and my work is stuck due to this delay

I couriered a box of food items from Visakhapatnam to Hyderabad on the 13th of this month through dtdc courier.But to this day the courier i gave not delivered that is why i am filing a compliant.

DTDC Tracking number: H67214010

Shipment showing delivered to security guard. Security guard saying he do not received any product. I do not received any call. To whom delivery person handled over the product. Please send delivery person to show the person to whom he given the product. I am disheartened. Raised multiple requests, nothing addressed

I sent my office laptop via DTDC on 2nd June in Ghaziabad to Pune. First the Ghaziabad officials who took consignment were absolutely rude. They outsmarted me without telling me of additional costs and lied about the money that my courier would cost. My consignment was out for delivery on 7th June and wasn't delivered saying address was not correct. It's my office address and there's no way it can be wrong. Now I've tried reaching out to so many people via customer care, no one can give relevant updates and get it delivered. It's been over 2 weeks now and is absolutely a disaster.

Consignment number : D13600498

DTDC package returning to sender
Reference number: U17470842
Out for delivery on 12th june 2022.
Status shows incorrect address although the address is correct.
Package returning to sender back.
Please check the delivery once again my adress is accurate and complete.
Call me when reached at [protected]

Today i.e on the 16th of June, 2022, my order with consignment id D14027011 was to be delivered but it wasn't delivered as per the message that i received on my phone at 2:14 pm. It is an important package that I need to be delivered to me as soon as possible.

I urge you to kindly contact the people responsible and get the package delivered as soon as possible.