DTDC Courier & Cargo Complaints & Reviews

Booked shipment on Wed, 20th Jul'22 but its not delivered till 25th Jul. Called customer care multiple times but no proper response and no ETA they could provide.

Due to this, am facing huge loss and mentally disturbed because of this useless service.

AWB/ Consignment Number: C25914922

I didn't receive my parcel yet since I am waiting from 21th July. I have ordered from Nagpur. I am tracking my parcel but the date is showing 19th July. please do something.

Hello Team,

Your delivery executive Ravi Kumar has denied delivering my package A49354543 as he said that he will not get inside the society it wastes his time. I have since 8th July 2022 raised at least 15 complaints to DTDC via phone and email but no response and no one is willing to help.

Your customer service team is extremely pathetic and you do not have any escalation matrix that a person annoyed with your services and support can approach. It is such a shame for a company like you.

I am not expecting you to respond because DTDC has a pathetic response and support rate that is written everywhere.

This is just a complaint I am filing here before I will go to the consumer court and sue DTDC including the delivery point and its employees for negligence and also Delivery Executive Ravi Kumar.

I am expecting a courier from Chennai under the tracking number C24852092, booking date 23/07/2022. Today I contacted your branch in Venjarumood, Triavndrum, the person who was talking to me was very argent nature. My office is located first floor, but he told me that he couldn't deliver the packet to my office, some one should go and collect the packet from the ground level. What is this? this is the rule? Until this time he didn't deliver the packet to my office. If you are not taking a strong action against this branch I will force to take legal action against the company.

Thanking You

Sincerely Yours

Shaheed Yoosuf
Managing Director
Sun Energy Solution
Near Akbar Travels
Venjarumood, Trivandrum.

This is to inform you that I have ordered a product from ambala on 5 july 2022 which was being shipped through dtdc courier company and the consignment number is T13393936. the order was prepaid order. the expected delivery date of the product was shown 11 july 2022. when i checked the status of product i came to know that the destination set up by them was wrong as it was provided in reciept. i then immediatly cpntacted there service team and updated the destination. when the product reached to the nearest location i.e. Jhansi Super Franchise office of DTDC, i came to know that it is non deliverable. i contacted the office of jhansi and they said that there servuce is not available for the given location and they will return it. I agreed as in case of return i would have get my refund back. So after couple of days when i again checked for the refund status i found that the status shown was delivered successfully, i then immediatey contacted to both customer service and jhansi office. after complaining i recieved the call from jhansi office and they said they have the product and they wil deliver it to me by the next day. but it was again not delivered. i then make 15-20 calls to there customers service team and jhansi office and complaint so may times and ask for the resolution of my problem. but i haven't got any answer from there said they just say that we're working and now it has been 10 days around since complaining.
i request to take strict action and i demand from company to get my product to me or betray my losses made due to them of rs 1135. as i'll not get the refund until the seller will recieve the product.

Our Supplier has been Booked Courier from Agra to Ambur via chennai Date - 19/07/2022 through Air and To pay Charges Rs.1400/- still we have not Received our consignment. We have lost business because of Delayed.

Consigment No. I10058599

we Request to Refund the charges Amount and Need Solution for Next deliver. We Occurred so many Times delayed delivery

I am parcel some important items from chd to UK through Dtdc courier sector 37 . They put some items in way and my all items were not reached there . When I go for claim they said they can do nothing they file complaint but doesn't give me satisfactory result. Company doesn't give me refund or my items return to india . That's why I want to file a complaint please help me

I cant just imagine such ridiculous behaviour from dtdc side. My grandfather had courierd me airpods and iphone from Hyderabad sr nagar dtdc branch to Bangalore marthalli. When i have received the parcel I felt the parcel was tampered and took an opening video of it. And the airpods wer missing. It was totally tampered from a side. This insident happened yesterday which is 23rd july 22. The parcel was given to dtdc on 21st july 22. I have registered complaint but there is no proper response or actions taken from the sr nagar branch nor the dtdc customer care. On going to dtdc directly to Bangalore branch we got some pictures of before and after it reached Bangalore you can see how tampered it is. And yesterday i was able to see last seen of my airpods as shamsabad Hyderabad which means the parcel was tampered in Hyderabad itself and they reset it. Im attaching a picture of it too. I request dtdc to find my airpods or do the necessary compensation as soon as possible. Dtdc is solely responsible for the loss. The item cost me 24000. I should be getting my airpods or the compensation.

ᵗʰⁱˢ ˢʰⁱᵖᵐᵉⁿᵗ ʷᵃˢ ᵘⁿᵈᵉˡⁱᵛᵉʳᵉᵈ, ʷʰᵉⁿ ⁱ ʷᵉⁿᵗ ᵗᵒ ᵈᵗᵈᶜ ᶜᵒᵘʳⁱᵉʳ ᵒᶠᶠⁱᶜᵉ ᵒⁿ 15ᵗʰ ʲᵘⁿᵉ, ʸᵒᵘʳ ᵃᵍⁿᵉᵗ ᵗᵒˡᵈ ᵐᵉ ᵗᵒ ʸᵒᵘʳ ᵖᵃʳᶜᵉˡ ʷᵃˢ ʳᵉᵗᵘʳⁿᵉᵈ ᵃⁿᵈ ᵗʰᵉⁿ ⁱ ᵍᵒᵗ ᵐᵉˢˢᵃᵍᵉ ᵒⁿ 18ᵗʰ ʲᵘⁿᵉ ᵗʰᵃᵗ ᵐʸ ᵒʳᵈᵉʳ ⁱˢ ᵈᵉˡⁱᵛᵉʳᵉᵈ . ᵗʰⁱˢ ʷᵃˢ ᶠᵃᵏᵉ ᵈᵉˡⁱᵛᵉʳʸ ᵇʸ ʸᵒᵘʳ ᵃᵍᵉⁿᵗ, ⁱ ᵗʳⁱᵉᵈ ᵐᵃⁿʸ ᵗⁱᵐᵉˢ ᵗᵒ ᶜᵒⁿᵗᵃᶜᵗ ʸᵒᵘ ᵇᵘᵗ ⁿᵒᵗ ʳᵉᵃᶜʰᵉᵈ, ⁱ ʷⁱˡˡ ᶠⁱˡᵉ ᵃ ᶜᵃˢᵉ ⁱᶠʸᵒᵘ ⁿᵒᵗ ⁱⁿᵛᵉˢᵗⁱᵍᵃᵗᵉ . ⁱ ʷᵃⁿᵗ ʰᵉˡᵖ . ʸᵒᵘʳ ᵃᵍᵉⁿᵗ ᵐᵃᵏᵉˢ ᶠʳᵃᵘᵈ ᵈᵉˡⁱᵛᵉʳʸ . ᵈᵗᵈᶜ ˡᵃᵏʰⁱˢᵃʳᵃⁱ

I haven't received the parcel, but they have sent me the message showing that my package got delivered. I have checked with the website, and it shows the same delivered status. I haven't received any call from the delivery representative. Then how could this be possible? The delivery also involves an OTP system. Then how could it be delivered?

Please consider this issue seriously. It contains original documents and makes this issue gets settled.
AWB no: V64929789

Tracking no is D45833824
And this show that address is incomplete, but address is right.

Abhinav Yadav
13 A Manas Nagar Krishna Nagar Lucknow
Lucknow,
Uttar pradesh
226023

Please help that this product should be reach this right distinition

H29682150 tracking no. Booked on Thursday. Booked from Telangana to Hyderabad still parcel not recieved and no status showing. Sended by Dtdc air.

I was expecting a consignmen in modasa from mumbai via tracking id D44129974, which being sent from Marol branch, mumbai on 19 jul 2022. It has not been delivered yet and in dtdc tracking website, it shows "consignment redirected"., my name, address and phone number was clearly mentioned, which i have a photo with me.

It's an urgent consignment. Tried to contact dtdc mumbai and they shared some phone numbers for modasa himmtanagar offices and none of them are working. I even tried to contact dtdc office in modasa but in vain.
Please reply me as soon as possible

I was expecting a consignmen in modasa from mumbai via tracking id D44129974, which being sent from Marol branch, mumbai on 19 jul 2022. It has not been delivered yet and in dtdc tracking website, it shows "consignment redirected"., my name, address and phone number was clearly mentioned, which i have a photo with me.

It's an urgent consignment. Tried to contact dtdc mumbai and they shared some phone numbers for modasa himmtanagar offices and none of them are working. I even tried to contact dtdc office in modasa but in vain.

My pursal no is M 89932122
Despatch from Mumbai at 12 July
Received Amritsar at 16 July
But Amritsar DTDC office not despatched my pursal at my location
It is big delay
I request to you kind and quick and appropriate actions

I have to recieve a consignment (H[protected]. This was not delivered and no one contacted or tried to deliver the courier. On tracking it., They are sending it back to the sender. Customer care don't hold responsibility to investigate the problem. Waste of money. Horrible horrible service. No one contacts, zero attempts to deliver literally ZERO. All these services should be booked legally and banned

DTDC failed to deliver my package twice. Everytime the item is out for delivery, but the delivery is not completed. EOD I see that the status is updated as Not Delivered Receiver requested delivery on another date. The delivery agent did not even call me once. I receive the delivery code in my number but no call. This is scam.

Tracking no: D72128441

DTDC is refraining from delivering the courier to my address stating that the area of delivery is non-serviceable.
I am amused that they did not have this idea while the courier goods were booked from the originating place.
This is unacceptable and disgraceful that after multiple calls they are not ready to listen and understand.
My courier tracking number is K56732904

I had a courier send from Ernakulam to a place in kottayam(both within kerala) via dtdc. While collecting the package they said the item will be home delivered within 2 days. But now they asked the addressee to go and collect the package from their Kottayam office which is like halfway from the senders address. On raising the issue with customer care after several tries, there is no response from thier side and my package is still not delivered. Thier customer service attended and then cut the calls seeing the phone number which is highly condemnable. I am complaining now as this has happened to me several time through dtdc and they are collecting all the packages saying it will be home delivered and then the addressee has to travel half the sending distance to collect the package. That is not a courier service.

My tracking is K39350702. It is a costly item. They updated the tracking that my product is delivered but no one called me or texted me or came to deliver the product. Now after calling their customer care says it is delivered to family member with name SR(no proper name) with a contact number which on calling says invalid. Where is my parcel i am not getting any idea.. the customer care is so rude. How can they give it to anyone without verifying on the number provided? Without verifying with ne how does they confirm who is my family member or not? Or should they even deliver it to that person? I sense some fraud here. They might not have delivered at all . They are making up stories. Please help me get this product. This is really a very costly one and cant afford to lose this.