DTDC Courier & Cargo Complaints & Reviews

I am expecting a parcel from Surat and it was booked on 19th May with an AWB number A49433249. The parcel has reached nearest Gachibowli master franchise on 21st May but it has not been delivered to me. The status is showing "Not delivered" due to incorrect address, where I have already confirmed with the customer care that the address provided was correct. I never got a call from the delivery person to clarify any doubts regarding the address, if they had any.
The franchise has a terrible service which I was not aware of and I only came to know after I read a bunch of negative reviews on Google. The number provided is also switched off. While they charged 90 rupees for this delivery, the service is utterly pathetic. Either they should take customer service responsible or shut down the franchise rather harassing people in this way.

The delivery guy (Mr. Karthi, mob no. [protected]) refused to deliver the consignment at my door front even after repeatedly telling him to do so. I am out of station. I have setup a camera to monitor the deliveries at my apartment door. The delivery executive was very rude and asked me to raise a complaint stating that he won't deliver it to my door front. The tracking status of my order ID D44255086 states that I have refused delivery which is absolutely wrong. No action has been taken by DTDC consumer support team even though the issue was raised with the concerned team. Kindly assist.

Hi Team,

We have three docket numbers which is not delivered to our customer and as per DTDC Portal its delivered, and there is no proper response getting from your end also no POD.

docket number - B11258453, B11258358, B11443980.

A parcel was sent to my address from Meerut on 19th May 2022 vide AWB D13931441

This parcel has not yet been delivered to me. I request that this company be told to send the parcel at the earliest

There is no website or phone number of this company to lodge grievance

Dear DTDC Team,

This is Shakeel from Warangal and I work for Flipkart.
Warangal franchisee did not deliver the shipment(B[protected] and return to same address. May i know the reason for not delivering the shipment to my home? My home is around 3 km away from the delivery hub, but they were not able to deliver to my home.
Please find the consignment tracking details(B[protected]. Please take the necessary action against the delivery hub not delivering shipment. I am not expected this much poor service from DTDC.

Haven't received the parcel since 21 days I don't have any ### idea where my parcel is...totally unprofessional behavior

My courier has been stuck in ghaziabad for about 1 week now and I have complaint to the helpline number 3 times now but there is no update on the situation nor the delivery has been done . My DTDC Complaint ticket number is 2797418.

I had placed a courier from Kolkata to Bangalore (D[protected] on May 16th. They promised to deliver within a week but I received a message on Saturday, 21st that the parcel is out for delivery. Neither was the parcel delivered on time nor any support offered after taking the service. The website shows not delivered even though I didn't receive a single call from any delivery agent. There is no contact given of delivery person so you cant track. After calling their customer care support at least 20 times, they pick up once and just write a ticket and offer no resolution. Even though I urgently required my parcel I now fear for it being lost. Please help resolve this issue at the earliest.

Address to be delivered:

Srija Ghosh
Hometown the Address, Flat FA8,
Sy No. 3/8, Kariyamana Agrahara, Beside Vaswani Astoria, Post, Bellandur, Varthur, Karnataka 560087
CONTACT: [protected] / [protected]

I had a order to be delivered on 23/05/2022 through DTDC. It had reached the near franchise ( DTDC MASTER FRANCHISE PALLIKARANAI) on the same day at 11 am . It’s just less than 1 km from my office address where it had to be delivered. I had called the Chennai office regarding this and they had promised delivery within 6 pm. I waited in the office for more than the specified time and even though they failed to deliver the parcel. When I got the number and called the nearby franchise, the agent speaks so rudely. I want compensation from the company on this and request the Chief Post Master General of the state to close such franchises.

I had a order to be delivered on 23/05/2022 through DTDC. It had reached the near franchise ( DTDC MASTER FRANCHISE PALLIKARANAI) on the same day at 11 am . It’s just less than 1 km from my office address where it had to be delivered. I had called the Chennai office regarding this and they had promised delivery within 6 pm. I waited in the office for more than the specified time and even though they failed to deliver the parcel. When they got the number and called the nearby franchise, the agent speaks so rudely. I want compensation from the company on this and request you to close such franchises.

Dtdc has sent my parcel, which was, a live plant to a wrong address. It took them 5 extra days to deliver it to my place. When i opened the package in front of the delivery agent the product was unusable. Now a second plant has been sent to a wrong address. This is highly professional of dtdc.
Id:D44003919

I have sent the courier on 16th May from Salem to Bangalore. Till now it is not delivered. Consignment Number: C24556832 and the complaint i raised on 20th may. Complaint Number: 2804172.

On 21st May I received a message my product was out for delivery then I received a call from the DTDC guy he's saying I need to travel 10 km to receive my product he can't deliver the product to my address and it's not a serviceable area. I asked him if it was unserviceable why he agreed to deliver the product also delivery charge included what I paid for the product, he blames the seller, they should check before sending it to the customer also he's humiliated me that guy can't deliver in a village area I was very shocked to hear those words.

He's very rude to me, my question is if he can't deliver why does this DTDC Agree to the customer's doorstep since am not in my hometown I thought of requesting my parents to receive my product now parents also can't travel anywhere so inform him I will return on Tuesday then I will get it from him but he refused it we cant keep it for a very long time also I should request him I shouldn't speak boldly only speak politely. If I spoken more he may use abusive words so I finally told him to return the package to the seller.

All other courier is serviceable to my area. This DTDC simply loots the money from the people's name of the courier at the customer's doorstep. If I need to get the product from the courier office means what's the point of paying the courier charge why should I spend money to travel to the courier office. He finally mentioned about me in the courier tracking that is being refused the courier my whole day was spoiled because of that DTDC guy

Please don't place any order in DTDC

My courier was booked from Delhi by one of corporate to me at Muzaffar Pur on 3 May 2022. Courier reached to Muzaffar Pur by 6 May 2022. I got a first & last call on 13 May 2022 morning 1 call from delivery boy stating, he will deliver this by next day because it's only 1 courier in my route & there is some distance. I guided route also & he confirmed like he knows the route. I was not made any contact after that time & courier was returned to origin. I raised my voice to customer support team, Linkedin from 14 May 2022 but I could not see any positive fruitful response. Grievance Details : 1. Why there were no contact between 6 May to 13 May 2022 ? What were being done with my courier these 8 days? 2. When I guided route also on 13 May 2022, Why delivery were not made till next day 14 May 2022 ? 3. When delivery boy knows the route then how this could be incomplete address as per status on DTDC website? 4. Without making any further contact thrice delivery is marked on 13 May 2022 & courier is returned to origin. 5. When i was in touch with Customer support team from 14 May 2022, then also this was returned to origin on 16 May 2022 (as per website status). Why ? 6. I was just being promised & cheated by support team, and parallelly they returned courier. No proper response received from Courier boy, Support team. 7. On 19 May 2022, I was being informed by Customer support team that they could not do anything as this went to origin.

My DTDC tracking number is Z76120582. It is showing (ADDRESS INCOMPLETE OR WRONG-(CIR)). Also, DTDC people have not attempted to call the receiver even a single time! All other couriers get delivered to this address easily. Please resolve my issue at the earliest.

The complaint about DTDC sarisha, which is Chandrapulak L. T. D Private limited. After reaching the place of destination where DtDc office is situated with in 1 kilometer, but it has not delivered the product. After that I was reached the place of office to get product, he was saying lie that, the product has came now. It is a irresponsibility. The person name is Pritam Halder and contract is [protected]. I shall recommend any one to avoid this office .

Dear Sir/Madam,

Yesterday we sent a courier to Chandigarh from Jalandhar, Punjab vide awb number T12633654. It was a small box and was adequately packed and taped with a brown tape.The contents of the same were bubble wrapped in the box for additional protection in transit. The same was delivered today. It was taped with a red DTDC tape on the bottom part.. After the same was opened it was found that all contents from the...

I supposed to get a parcel bearing tracking no :D84127546, with out delivering delivery boy marked his ledger as delivered with someone information's who even not sure about the package. DTDC customer care person without resolution closing the ticket. As a customer I didn’t receive parcel, delivery boy is the cult pit, he himself signed and added phone number of someone. How can ticket close without resolution, i have requested delivery boy mobile number not yet shared.
delivery boy didn't delivered parcel, but showing someone name and number in your record ( who is not in our family), since two week i am trying to reach customer care. without resolution how can ticket will close?

This is Ramaiahgari venkaiah. I have an issue with product delivery. Tracking number is H67023671

Even when companies like Ecom express, Delhivery, E kart etc etc deliver courier to my door but this DTDC is saying that your area is not serviceable. What a joke!

My reference I'd - BC[protected]

Tracking ID- D41154267

If the courier is not delivered by 22nd May 2022, I am going to take legal step based on the fact that you have accepted my pincode while Taking order.
Thanks