DTDC Courier & Cargo Complaints & Reviews

Haven't received the parcel since 21 days I don't have any ### idea where my parcel is...totally unprofessional behavior

My courier has been stuck in ghaziabad for about 1 week now and I have complaint to the helpline number 3 times now but there is no update on the situation nor the delivery has been done . My DTDC Complaint ticket number is 2797418.

I had placed a courier from Kolkata to Bangalore (D[protected] on May 16th. They promised to deliver within a week but I received a message on Saturday, 21st that the parcel is out for delivery. Neither was the parcel delivered on time nor any support offered after taking the service. The website shows not delivered even though I didn't receive a single call from any delivery agent. There is no contact given of delivery person so you cant track. After calling their customer care support at least 20 times, they pick up once and just write a ticket and offer no resolution. Even though I urgently required my parcel I now fear for it being lost. Please help resolve this issue at the earliest.

Address to be delivered:

Srija Ghosh
Hometown the Address, Flat FA8,
Sy No. 3/8, Kariyamana Agrahara, Beside Vaswani Astoria, Post, Bellandur, Varthur, Karnataka 560087
CONTACT: [protected] / [protected]

I had a order to be delivered on 23/05/2022 through DTDC. It had reached the near franchise ( DTDC MASTER FRANCHISE PALLIKARANAI) on the same day at 11 am . It’s just less than 1 km from my office address where it had to be delivered. I had called the Chennai office regarding this and they had promised delivery within 6 pm. I waited in the office for more than the specified time and even though they failed to deliver the parcel. When I got the number and called the nearby franchise, the agent speaks so rudely. I want compensation from the company on this and request the Chief Post Master General of the state to close such franchises.

I had a order to be delivered on 23/05/2022 through DTDC. It had reached the near franchise ( DTDC MASTER FRANCHISE PALLIKARANAI) on the same day at 11 am . It’s just less than 1 km from my office address where it had to be delivered. I had called the Chennai office regarding this and they had promised delivery within 6 pm. I waited in the office for more than the specified time and even though they failed to deliver the parcel. When they got the number and called the nearby franchise, the agent speaks so rudely. I want compensation from the company on this and request you to close such franchises.

Dtdc has sent my parcel, which was, a live plant to a wrong address. It took them 5 extra days to deliver it to my place. When i opened the package in front of the delivery agent the product was unusable. Now a second plant has been sent to a wrong address. This is highly professional of dtdc.
Id:D44003919

I have sent the courier on 16th May from Salem to Bangalore. Till now it is not delivered. Consignment Number: C24556832 and the complaint i raised on 20th may. Complaint Number: 2804172.

On 21st May I received a message my product was out for delivery then I received a call from the DTDC guy he's saying I need to travel 10 km to receive my product he can't deliver the product to my address and it's not a serviceable area. I asked him if it was unserviceable why he agreed to deliver the product also delivery charge included what I paid for the product, he blames the seller, they should check before sending it to the customer also he's humiliated me that guy can't deliver in a village area I was very shocked to hear those words.

He's very rude to me, my question is if he can't deliver why does this DTDC Agree to the customer's doorstep since am not in my hometown I thought of requesting my parents to receive my product now parents also can't travel anywhere so inform him I will return on Tuesday then I will get it from him but he refused it we cant keep it for a very long time also I should request him I shouldn't speak boldly only speak politely. If I spoken more he may use abusive words so I finally told him to return the package to the seller.

All other courier is serviceable to my area. This DTDC simply loots the money from the people's name of the courier at the customer's doorstep. If I need to get the product from the courier office means what's the point of paying the courier charge why should I spend money to travel to the courier office. He finally mentioned about me in the courier tracking that is being refused the courier my whole day was spoiled because of that DTDC guy

Please don't place any order in DTDC

My courier was booked from Delhi by one of corporate to me at Muzaffar Pur on 3 May 2022. Courier reached to Muzaffar Pur by 6 May 2022. I got a first & last call on 13 May 2022 morning 1 call from delivery boy stating, he will deliver this by next day because it's only 1 courier in my route & there is some distance. I guided route also & he confirmed like he knows the route. I was not made any contact after that time & courier was returned to origin. I raised my voice to customer support team, Linkedin from 14 May 2022 but I could not see any positive fruitful response. Grievance Details : 1. Why there were no contact between 6 May to 13 May 2022 ? What were being done with my courier these 8 days? 2. When I guided route also on 13 May 2022, Why delivery were not made till next day 14 May 2022 ? 3. When delivery boy knows the route then how this could be incomplete address as per status on DTDC website? 4. Without making any further contact thrice delivery is marked on 13 May 2022 & courier is returned to origin. 5. When i was in touch with Customer support team from 14 May 2022, then also this was returned to origin on 16 May 2022 (as per website status). Why ? 6. I was just being promised & cheated by support team, and parallelly they returned courier. No proper response received from Courier boy, Support team. 7. On 19 May 2022, I was being informed by Customer support team that they could not do anything as this went to origin.

My DTDC tracking number is Z76120582. It is showing (ADDRESS INCOMPLETE OR WRONG-(CIR)). Also, DTDC people have not attempted to call the receiver even a single time! All other couriers get delivered to this address easily. Please resolve my issue at the earliest.

The complaint about DTDC sarisha, which is Chandrapulak L. T. D Private limited. After reaching the place of destination where DtDc office is situated with in 1 kilometer, but it has not delivered the product. After that I was reached the place of office to get product, he was saying lie that, the product has came now. It is a irresponsibility. The person name is Pritam Halder and contract is [protected]. I shall recommend any one to avoid this office .

Dear Sir/Madam,

Yesterday we sent a courier to Chandigarh from Jalandhar, Punjab vide awb number T12633654. It was a small box and was adequately packed and taped with a brown tape.The contents of the same were bubble wrapped in the box for additional protection in transit. The same was delivered today. It was taped with a red DTDC tape on the bottom part.. After the same was opened it was found that all contents from the...

I supposed to get a parcel bearing tracking no :D84127546, with out delivering delivery boy marked his ledger as delivered with someone information's who even not sure about the package. DTDC customer care person without resolution closing the ticket. As a customer I didn’t receive parcel, delivery boy is the cult pit, he himself signed and added phone number of someone. How can ticket close without resolution, i have requested delivery boy mobile number not yet shared.
delivery boy didn't delivered parcel, but showing someone name and number in your record ( who is not in our family), since two week i am trying to reach customer care. without resolution how can ticket will close?

This is Ramaiahgari venkaiah. I have an issue with product delivery. Tracking number is H67023671

Even when companies like Ecom express, Delhivery, E kart etc etc deliver courier to my door but this DTDC is saying that your area is not serviceable. What a joke!

My reference I'd - BC[protected]

Tracking ID- D41154267

If the courier is not delivered by 22nd May 2022, I am going to take legal step based on the fact that you have accepted my pincode while Taking order.
Thanks

Dear Team,

We have been noticing that DTDC accepts courier to Jokatte, Mangalore -from other states, but doesn't deliver there. The DTDC courier located in Baikampady which is around 5kms, tells customer that we don't deliver to jokatte and asks us to come and get it from there location.

which i see is not satisfactory. This need to be looked upon.

I hope you look into this matter.

Thanks,
Sanjay

Dear Team,

14th May 2022, Booked a courier from Hyderabad to Mangalore.
It started at 16th May from Chandanagar.

As per Shipping history it halted 2 days in Hyderabad Only.
It says now processed from Bangalore, yet to reach Mangalore.

Total halt 4 days from 14th to 18th in Hyderabad as per history.

Please investigate this. which raises concern to go for courier like this

.

HI, I have not received any parcel on Tracking Id/ AWB number - P61281555 But in DTDC Tracking sites there is mentioned "DELIVERED". Please tell me where is my parcel. I have not received any call from DTDC also. This is serious thing. Please show me your deliver slip. Please reply me asap.

Date- 13th May 22
Client number- X75845264
I recieved a call from the delivery agen and then he said that he had a courier for me of my stuff that was going to arrive that day but he said that now he will deliver it on monday after wards but then i got to know that it was delivered and it wasnt delivered to me. I was waiting for the package for 2 days and then i got to know that it was already delivered but not to me.

I have courier before 14 days from Ahmedabad to Mohali Punjab but still my parcel not delivered at destination address. Also no any one take seriously in DTDC. Daily I am doing complaint on mail and call but situation is same. And today 15 days passed but my some important documents still not delivered.

DC no A92458622