DTDC Courier & Cargo Complaints & Reviews

I need to receive the shipment with tracking id D41126908 from DTDC courier service. The shipment arrived at the destination branch on 4th may but the franchise is not attempting the delivery of shipment to customer but simply updating the status out for delivery from last 7 days. Even customer care executives are very rude. They are disconnecting the calls over the face without listening the issue or concern

I had booked a shipment on 07-May-2022 (Sat) and the destination of the shipment was Gurugram. The consignment number was D22064739. When I am tracking the status of the shipment, it shows that the last status was updated on 08-May-2022 at 4:56 AM IST. Today is 10-May-2022 when I am lodging the complaint, and this clearly shows that there is no status update for the last 60 hours (even more than that). It is highly expected that the courier...

Multiple calls to DTDC - most times they dont respond from customer care. U16396337. I have logged a ticked ID that there are plants and they are not delivering till the plants are DEAD. It is over 10 days yet they are not delivering. Everyday they put status out for delivery and then put the status rescheduled. They refuse to take calls and it is frustrating that package is not getting delivered.

Dear team,
below mentioned c.ment after several follow-ups successfully completed in fake update ... its not deliver by CP. also not received by customer... so finally where is that c.ment...

C23469298
To,
Asutosh Kumar Gupta
3, Gaurishankar Ghoshal Lane, near Narkeldanga railbridge,
Kolkata, West Bengal-700011
Mobile No: [protected]

Thanks & Regards.,
Dinesh.

The courier agency im complaining about is located in gandhi road, RR complex, near navy 1st gate, Griblespet, Arakonam 631002, tamilnadu..[protected]
i was supposed to recieve my parcel on[protected], a lady called from that agency and told me they dont have courier boy right now and will deliever my parcel by[protected], and today is[protected] my parcel contains live plant which was originally shipped on[protected], and when i tracked my parcel it showed delivered status and i was shocked
i called the above mentioned number and asking about the sign and all...he admitted he signed the parcel and updated the status, .when i asked how could they do such thing...he was rude and started to curse at me...
I mean is this what the courier agency does???not delivering and keeping it a prepaid parcel...what a fraud it is

Dear Dtdc

With due respect i woukd like to highlight the matter of my lost parcel from delhi to kolkata. I sent a parcel from delhi kamla nagar to kolkata lake view branch on 3rd may 2022 with dtdc blue service as it required an urgent delivery and we were told that pat Rs 460 and it will be delivered within 48 hours but after 4 days we tried contacting the kolkata branch and we were surprised to know that our parcel is lost abd they were trting to locate it through cctv recordings but since then the lake view branch of kolkata didnot revert back to us or not even responding to our calls. Our parcel is still not delivered.
This is just not expected from a reputed company like yours.

Kindly look into the matter asap otherwise we might have to take some legal action

Regards
Babita Gupta
Docket number V64729363
Ph [protected]

My courier was booked from Hyderabad on the 4th of May. It was erroneously sent to Orai (UP) instead of Jorhat (Assam) because wrong pincode was fed in the system. 285001 (UP) instead of 785001 (Assam).

Its an urgent courier & there is no update about the rerouting. Kindly resolve this and send the courier correctly at the earliest at:-

Ashim Kumar Bose
C/o, Shankar Motors
Mithapukhuri Road
Gar...

My parcel was booked from Faridabad to Delhi (Mehrauli) on[protected] vide DTDC number Z74925386 not received till 9th May 2022
Another parcel was booked from Faridabad to Delhi (Mehrauli) on[protected] vide DTDC number Z75232065. We have come to know on DTDC tracking site that this packet was delivered on 6th May 2022, but we did not receive it till today.
We would like to inform you that we were available at home for whole day even after delivering the packet to unauthorized person.
I am a regular customer of DTDC, make and receive couriers regularly as DTDC collection office is just 500 meters away from my home. It is the carelessness of the delivery boy as he avoids going upstairs for delivery, which does not lead to delivery.
You are requested to take strict action against this person who is not ready to perform his duty and avoid such negligence.
Thanks
Rajendra Thakur

Hi Team,

ORDER ID:[protected]
DTDC Tracking ID: D43081646

I am extremely disappointed with DTDC service! I placed an order through my company portal on April 11th 2022 (Order Number:[protected]. We got a message on April 19th 2022 that the product was delivered successfully.

The very next day (Apr 20th) I called the customer service and spoke with Dhana (men) and he said that the delivery status shows incorrectly on website due to some technical issues and he promised that he will ensure that product is delivered to our correct address by tomorrow (Apr 21st).
We did not receive the product.

My mother-in-law received a call and she was told that the product is already delivered to a person called Muthusamy. But there is nobody with that name in our house. So, I called the customer care again on May 3rd and spoke with Wilson. He said that he will inform the backend team but I was not ready to wait for any longer since it has already been more than two weeks. I wanted him to put a conference call to the backend team and spoke with Vaishali.

Vaishali said she is the one who handles my case and said that she will look into the issue and call me back in sometime on the same day (May 3rd) but I never received any calls from her till now.

I called customer care today and spoke with Mani. He said Vaishali is handling the case and transferred me to that department. Through IVR it looks like the call was transferred to a normal mobile number and after several rings the call got disconnected.

I again spoke with Krishna and Sumit on May 6th and Sumit promised that he will make sure that the Product is delivered to our address on the same day but we never received the product nor any calls / updates from this DTDC customer service !

EXTREMELY FRUSTRATED WITH DTDC CUSTOMER SERVICE. NONE OF THE ABOVE MENTIONED REPRESENTATIVES KEPT THEIR PROMISE. ESPECIALLY VAISHALI WHO PROMISED SHE WOULD CALLBACK. NOBODY IS READY TO PROVIDE A PROPER SOLUTION!

Please take steps to get our product delivered to us at the earliest.

DTDC courier tracking is not available on the site and its showing error message again and again from different browsers as well.

D22045205 dispatched from Kolkata on 29-04-22, when it will be delivered in Hyderabad ?

Even after calling multiple times to customer service, they are not delivering my parcel.

Every day I get an SMS saying that my parcel is out for delivery, but nobody comes to deliver it or calls me, the status is always "Not Delivered(OFFICE CLOSED OR DOOR LOCK-(CIR))" even though I am at home full day..

Please get me my parcel ASAP. Tracking ID: D42819738

B11720062 was out for delivery since 07 May 22. They never attempted the delivery and did not even try to call me once instead they just end up the delivery with a 'RECEIVER NOT AVAILABLE-(CIR)' message. For the last two days, I was waiting for my parcel. please solve my problem. I am fading up with their service. I had even raised complaints to their customer care service through their complaint/query form. They just simply apologized and nothing happened. please do the needful.

We have hand over courier my office origanal bills dated_03/05/2022 but they did not given me AWB/ Consignment Number. they are told me we have hand over your curier on that address.
Name: Mr Deepak.
Mob: [protected]
Dtdc ID: 624

Name: Mr. Devender
Mob: [protected]

The consignment tracking of my parcel sent from firozpur on 3rd may 2022 is showing no data available. The consignment number is T11859043. whereas it is showing all details for consignment numbers 42, 44, 45 and so on. Please resolve this issue as soon as possible.

The courier has not been delivered to my apartment and the status is showing delivered, when called the employees are speaking so rudely to us telling that it is delivered to our place on April 26/2022 .I personally went and checked the security cabin on April 27/2022 and the courier was not there.
And these DTDC company people are giving me an update today with a random list and a random signature of someone who took my parcel whom I don't even know.

This is uttermost irresponsiblity of this courier company.

I need a solution for this or I need my money back

Sir, I am awaiting a package from DTDC and the tracking number is T80325334 . They said on their website that they have delivered it on 23th april however i did not receive anything. I have dropped the complain to the source company which sent that package and they shared me the tracking number.

When i checked their online data, their tracking website says that its delivered but they did not deliver. I have asked multiple times but no reply.
I raised a query on dtdc website on missing package, the ticket Number is 2675065.

Request you to please address this issue. Either they need to deliver the package or me or they have to refund me the cost of the bluetooth vertical bar.

I Chose Green Service and paid almost double the amount of Regular Service. Yesterday was deadline for my job application hard copy submission. I raised a request to expedite the delivery. I made a complaint over phone to their customer support. Now when the deadline is already over, I don't want the courier to be delivered. I want full refund of 350 Rs. for Consignment No. V92639298.

I had some important books sent from home to Bengaluru on 27th April. Estimated delivery was by 1st or 2nd of May. But still hasn't been delivered. Tracking info showed that the parcel has reached the final destination by 1st of May itself. But no attempt at delivery has been made. After multiple complaints through mails and calls the status changed to 'out for delivery'. But this morning I was baffled to see that the courier couldn't be delivered because the 'door was closed at 5 AM'. They didn't even call me. How can anyone attempt a courier delivery without calling!!! Those are some costly books and I have an important exam in less than a month. The consignment no is D20828294. I want it delivered immediately.

I did not get any call or msg or mail about delivery.when I tracked my courier I saw the status Consignment Redirected but my address and mobile num and pincode all correct on the courier.why the tracking status showing consignment redirected I cannot understand.i tried to call customer num which provided at tracking details but no use.plz any body know the solution to get my courier please help me by sharing info