DTDC Courier & Cargo Complaints & Reviews

We have hand over courier my office origanal bills dated_03/05/2022 but they did not given me AWB/ Consignment Number. they are told me we have hand over your curier on that address.
Name: Mr Deepak.
Mob: [protected]
Dtdc ID: 624

Name: Mr. Devender
Mob: [protected]

The consignment tracking of my parcel sent from firozpur on 3rd may 2022 is showing no data available. The consignment number is T11859043. whereas it is showing all details for consignment numbers 42, 44, 45 and so on. Please resolve this issue as soon as possible.

The courier has not been delivered to my apartment and the status is showing delivered, when called the employees are speaking so rudely to us telling that it is delivered to our place on April 26/2022 .I personally went and checked the security cabin on April 27/2022 and the courier was not there.
And these DTDC company people are giving me an update today with a random list and a random signature of someone who took my parcel whom I don't even know.

This is uttermost irresponsiblity of this courier company.

I need a solution for this or I need my money back

Sir, I am awaiting a package from DTDC and the tracking number is T80325334 . They said on their website that they have delivered it on 23th april however i did not receive anything. I have dropped the complain to the source company which sent that package and they shared me the tracking number.

When i checked their online data, their tracking website says that its delivered but they did not deliver. I have asked multiple times but no reply.
I raised a query on dtdc website on missing package, the ticket Number is 2675065.

Request you to please address this issue. Either they need to deliver the package or me or they have to refund me the cost of the bluetooth vertical bar.

I Chose Green Service and paid almost double the amount of Regular Service. Yesterday was deadline for my job application hard copy submission. I raised a request to expedite the delivery. I made a complaint over phone to their customer support. Now when the deadline is already over, I don't want the courier to be delivered. I want full refund of 350 Rs. for Consignment No. V92639298.

I had some important books sent from home to Bengaluru on 27th April. Estimated delivery was by 1st or 2nd of May. But still hasn't been delivered. Tracking info showed that the parcel has reached the final destination by 1st of May itself. But no attempt at delivery has been made. After multiple complaints through mails and calls the status changed to 'out for delivery'. But this morning I was baffled to see that the courier couldn't be delivered because the 'door was closed at 5 AM'. They didn't even call me. How can anyone attempt a courier delivery without calling!!! Those are some costly books and I have an important exam in less than a month. The consignment no is D20828294. I want it delivered immediately.

I did not get any call or msg or mail about delivery.when I tracked my courier I saw the status Consignment Redirected but my address and mobile num and pincode all correct on the courier.why the tracking status showing consignment redirected I cannot understand.i tried to call customer num which provided at tracking details but no use.plz any body know the solution to get my courier please help me by sharing info

I had booked 6 boxes from 452001 for 400101 on 18th April, however I was delivered 5 of those boxes and 1 wrong parcel ( attached picture: white bag). Post which the local delivery team collected that wrong parcel from me, however I still haven’t received one of my boxes, but the delivery status on tracking is showing delivered.

Please find attached the picture of the receipt, wrong parcel and the 5 boxes that got delivered to me, also please find attached the picture of the box which did not get delivered (encircled in the picture).

Request you to please help me track my parcel at the earliest.

Package booked on 27th April at Kanchipuram to Mangalore still not delivered and not able to identify where the package is lying-D21941971

Our stuff is in Pune since 1st May and DTDC is not delivering our urgent stuff. They told us before taking packages that It will be reached you within 5 days now it is the 7th day. They changed the status out of delivery and then attempted without even contacting us? how do they attempt delivery?
I am logging compliant again and again and they say let us resolve on priority .. since 3 days no action? where is the priority.?
the number is:- G90857476

My courier posted at wrong pincode of 482001 which is out for delivery. Its actual delivery pincode is 483501 for Katni (M.P.). Though, the address on courier is correct. Consignment no is T71124373. Please inform them at the earliest. Courier is urgent and should not be misplaced.

I couriered a consignment # D13104408 of mangoes to Hyderabad from Mulund East office of DTDC on 30th April. I paid for air transport.
1) DTDC does not have a system to send SMS with consignment number and link for tracking. So I must carry the receipt with me if I have to call DTDC. Indian Posts have a better system at 1/4th the price.
2) Even on 4th May the consignment is not delivered
3) On DTDC website, there's no visibility of status after 1st May
4) Call center took 7+ minutes to answer my call
5) Call center mentions the cargo is booked for Land Transport and argues with me when I ask why it is booked for land transport when I paid for air transport and have a receipt of it.
6) Only on asking specifically, call center issues me ticket number. They also refuse to call back to inform status of the consignment. Hence I must monitor my email to get updates.
7) Date 4th May 2022: The consignment is still not received till 6:00 pm. No update on tracking website of DTDC. Call center does not connect to executive even after holding the call for 12+ minutes. The DTDC system then disconnects the call.
8) Email reply to the mail from support generates auto response that the delivery time is still within TAT. I am wondering if TAT for air cargo is also 5 days or more withn India. (The receipt apparently does not mention TAT).
9) Call to local office is also futile. They try calling Hyderabad office after callng back after waiting for a few hours, I get a response that Hyderabad office is closed (3rd May).
I do not know if my consignment is lost, or the mangoes are rotten by now or what else...
So my experience is : You are at mercy of DTDC once you handover the consignment to them and getting upto-date info is probably a favour to seek. Hence think when you avail their services.

Today is 4th and they are telling it will take some more time to deliver what is happening I don’t know worst company to send any parcel, I don’t refer any one to follow this for any parcel

We placed the order on DTDC for delivery. Since the 25th of April, it is in Bangalore but till date, they have not delivered. Thye have even lost the package now as per yesterday's conversation. The package is just moving within the same branches. we have even mentioned the correct Pincode, they only stick some paper on it and say wrong pin code. Every day since the 26th I am calling these people but they just keep on coming tomorrow they will deliver but their tomorrow never comes.

Consignement No D12976125

It is showing transit from 5 days and they are not updating my delivery date is today they are not delivered yet. I have important documents in that and also customer care is not helping in this matter.

My parcel was sent from Bettiah to Mumbai on 05/04/2021 or alcatel phone or oneplus had bluetooth parcel number V59873812 Bettiah Rajguru chowk distributor door no response since one year neither company nor distributor main contact me email or number was given [protected]@yahoo.com [protected] / [protected] I have total documents.

Hi Team

My AWB number is D42764619.

I have been following up for so much time that I have not received the invoice. The billing team(Dwarka Branch, Delhi) says to contact hub as I booked the consignment from MyDTDC app, and hub says to contact billing team. No one is ready to give the invoice to me for the payment made by me. Please help.

I raised several tickets too on the customer portal but no resolution yet. I paid Rs. 3880 for my consignment.

Regards
Renuka Gupta
Contact no.- [protected]

My tracking id is-D22168205
An order of shipment from dtdc is pending and it says that my address is wrong or incomplete.
but my address is complete and correct-
sunrise boys hostle( near police chauki and near kali mata mandir)
shankul dhara pokhara
khojwa
varanasi
pincode-221010
also DTDC hasn't contacted me even once by call!

i want the problem to be resolved and my shipment to be deliverd as soon as possible

please!

My tracking id is-D22168205
An order of shipment from dtdc is pending and it says that my address is wrong or incomplete.
but my address is complete and correct-
sunrise boys hostle( near police chauki and near kali mata mandir)
shankul dhara pokhara
khojwa
varanasi
pincode-221010

i want the problem to be resolved and my shipment to be deliverd as soon as possible

please!

A order of shipment from dtdc is pending and it says that my address is wrong or incomplete.
but my address is complete and correct-
sunrise boys hostle( near police chauki and near kali mata mandir)
shankul dhara pokhara
khojwa
varanasi
pincode-221010

i want the problem to be resolved and my shipment to be deliverd as soon as possible

please!