| Address: Gurgaon, Haryana |
Hi,
I have had very bad experiences with the Gurgaon branch of DTDC. Firstly as a customer, for queries related to consignment e.g. its status, I have been never able to reach out to the branch over the phone. The number mentioned in the website probably doesn't work and I always get busy tone no matter whenever I dial.
Secondly the delivery is never on time and and this is unacceptable as it is not expected from a company like DTDC.
At one instance a parcel couriered by my family to my office address and mentioned my name and mobile number as recipient, was handed by the delivery boy to one of my colleague without my knowledge. My colleague handed over the parcel to me. This is a serious concern for DTDC as the delivery boy was not responsible enough to hand the parcel to the intended recipient by verifying his/hers identity. It might have resulted in loss of the parcel.
I would like to request the management of DTDC to look into this matter and try to streamline the delivery process as well as the operation of the Gurgaon branch as I personally feel that DTDC is a trustworthy company for us and I never had any bad experience with any other branch.
branch details below:
SHOP NO. 51, 52, 53, OLD DELHI ROAD, OPP MARUTHI GATE NO.2, GURGAON,
GURGAON - 122015
Phone: [protected]
Aug 14, 2020
Complaint marked as Resolved
DTDC Courier & Cargo customer support has been notified about the posted complaint.
His Direct Contact no. [protected].
I am not more concerned of my money given to him, but my concern is How he can cheat people like this on behalf of DTDC. Strict action needs to be taken against him.