DTDC Courier & Cargo Complaints & Reviews

I have booked one parcel from MALDA (WEST BENGAL) on 20th Sept for GURGAON. Courier Name: DTDC AWB no # K73526952 webpage: www.dtdc.in tracking page: http://dtdc.com/tracking/tracking_results_detail.asp Till today's date item has not been delivered to its destination

Dear sir/Mam, I have book a consignment from Khokhra branch Ahmedabad to Delhi at 1 Oct 2014 by air cargo service. The consignment number is i01188652. This is very important parcel for me and in the condition of not received yet, a huge loss i am bearing.I have confirm the status everywhere naraina Delhi office, kapashera apex, Ahmedabad office but No buddy give me a proper answer even if i asked about the flight detail they don't have any information. I have booked this consignment by air just because of the urgency but after 5 days i did not recived it. If i will not received this consignment by Monday 6 Oct 2014, in such situtation, we shall compelled a legal action against the courier company which will be huge financial amount as a compensation paid by courier company. This will be my first and last complaint to you. Please take a necessary action immediately. Regard Rashid azeem khan

My field sent me an urgent official document to my office address.But I have not received the same still after 5 days. In my DTDC tracker my consignment number is showing as delivered.But still I have not received the same.I am trying to reach in DTDC customer care.They are holding the line for more than 20 minutes.And saying "Your callis important to us".Even I am trying to reach the local office where the it is showing as delivered.But no one is picking the call. Even my friend mentioned proper contact number.In my consignment history it is showing all the 1s. I am a regular customer of DTDC.But this time I am coimpletely frustated.Please do the needful to resolve the issue.

Material not delivered on exact location c56076296 and in status showed delivered, but when I contact the concerned person he replied his boy will bring back courier and delivered to me.But again he delibered to unknown person, with out my signatures.DTDC ur service is very very poor, bad and unmannered.

This is really a pathetic service DTDC is providing, one courier has booked on 27th September with consignment number- Z33603489. In their portal its showing its DELIVERED, but actually it is not, I have been calling the branch office and they said check with courier boys, while I am checking local DTDC center, they said courier boy sometime write DELIVERED before delivering, this is a pathetic answer I ever came across, how can a courier boy can write Delivered without delivering it? and what kind of action courier company taking?? is this a joke or what? You guys don't understand the importance of the document or parcel somebody expecting and ending with following you guys here and there???? I need my parcel to by deliver by tomorrow (i.e. 4th October).

Dear sir, my dtdc tracking no Z34407192 is not delivered to me. On 30 September 2014 it has reached Puri (Destination), but till yet not deliver to me. I asked the dtdc person regarding the parcel, but there was no response from them. I also complained to the customer care of dtdc regarding this matter, but they provided me wrong information. The service provided by dtdc is very poor. That parcel is too important for me. Pls take proper action against it & deliver me my parcel as soon as possible. Pls do the needful. Looking for your positive response. Regards SATYABRAT BARAL [protected]

Hi, Please refer mail trail below. These guys have accepted that the parcel delivered by them in damaged condition. But not replying despite reminding several times. Even their customer care email ids are just sitting on this My complain "N95417699 Received in damaged condition" 1) Its received in damaged condition after 13 days 2) Books are torn because of poor and improper handling of parcel 3) Packets of eatables are spoiled because of poor and improper handling of parcel 4) The parcel is received via DTDC only and DTDC guy had done all the cleanup of parcel before delivery. Thanks, -Pallavi. Email trail: From: Pallavi Pawar Sent: Wednesday, October 01, 2014 4:20 PM To: 'intl.pune'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'Amey Appaso Raynade (Product Head INTL-Pune)' Subject: RE: N95417699 Received in damaged condition What are you guys waiting for to reply me?? From: Pallavi Pawar Sent: Wednesday, October 01, 2014 4:16 PM To: 'intl.pune'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'Amey Appaso Raynade (Product Head INTL-Pune)' Subject: RE: N95417699 Received in damaged condition Not a single person has cared to call up and talk regarding this. From: Pallavi Pawar Sent: Wednesday, October 01, 2014 4:13 PM To: 'intl.pune'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'Amey Appaso Raynade (Product Head INTL-Pune)' Subject: RE: N95417699 Received in damaged condition I have not paid DTDC for this headache. Used your services only because you are Indian company. I shall make sure to spread word regarding this on social media and take up matter to consumer court From: Pallavi Pawar Sent: Wednesday, October 01, 2014 4:12 PM To: 'intl.pune'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'Amey Appaso Raynade (Product Head INTL-Pune)' Subject: RE: N95417699 Received in damaged condition Why I need to ask for updates everyday? Is this poor kind of customer relation DTDC has?? I shall make sure to reach top management further. From: Pallavi Pawar Sent: Wednesday, October 01, 2014 4:09 PM To: 'intl.pune'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'Amey Appaso Raynade (Product Head INTL-Pune)' Subject: RE: N95417699 Received in damaged condition Any updates??????????????????????? From: Pallavi Pawar Sent: Tuesday, September 30, 2014 12:59 PM To: 'intl.pune'; chandnichowk.[protected]@fr.dtdc.com Cc: css.[protected]@dtdc.com; [protected]@dtdc.com; Amey Appaso Raynade (Product Head INTL-Pune) Subject: RE: N95417699 Received in damaged condition All, Request you to provide me timelines and resolution ASAP. From: intl.pune [mailto:intl.[protected]@dtdc.com] Sent: Tuesday, September 30, 2014 12:54 PM To: chandnichowk.[protected]@fr.dtdc.com Cc: css.[protected]@dtdc.com; [protected]@dtdc.com; Amey Appaso Raynade (Product Head INTL-Pune) Subject: Re: N95417699 Received in damaged condition Dear Satish Sir Kindly confirm who has done the packing .This issue has been created due to improper packing ... Thanks & Regards, DeepaliCSS Executive ( International )DTDC COURIER & CARGO LTDServey No.79+18B, Office No. 104, First Floor, Kundan Heritage, Old Mumbai Pune Highway, Opp. Khadki Railway Station, Bopodi, Pune - 411020Ph:[protected] On 09/30/14 12:48 PM, Pallavi Pawar wrote: Any update???? From: chandnichowk.[protected]@fr.dtdc.com [mailto:chandnichowk.[protected]@fr.dtdc.com] Sent: Tuesday, September 30, 2014 9:07 AM To: Pallavi Pawar; intl.pune; CSS.[protected]@dtdc.com Cc: css.[protected]@dtdc.com; [protected]@dtdc.com; Amey Appaso Raynade (Product Head INTL-Pune) Subject: Re: N95417699 Received in damaged condition Dear Deepali mam, Kindly update the progress Regards satish ----- Original Message ----- From: Pallavi Pawar To: intl.pune ; chandnichowk.[protected]@fr.dtdc.com ; CSS.[protected]@dtdc.com Cc: css.[protected]@dtdc.com ; [protected]@dtdc.com ; Amey Appaso Raynade (Product Head INTL-Pune) Sent: Monday, September 29, 2014 7:01 AM Subject: RE: N95417699 Received in damaged condition Hi All, Is there any update on this? Kindly update me asap on your timeline to close this. A correction from my side.. ) Its received in damaged condition after 13 days 2) Books are torn because of poor and improper handling of parcel 3) Packets of eatables are spoiled because of poor and improper handling of parcel 4) The parcel is received via DTDC only and DTDC guy had done all the cleanup of parcel before delivery. Thanks, -Pallavi. From: intl.pune [mailto:intl.[protected]@dtdc.com] Sent: Wednesday, September 24, 2014 5:09 PM To: Pallavi Pawar; chandnichowk.[protected]@fr.dtdc.com; CSS.[protected]@dtdc.com Cc: css.[protected]@dtdc.com; [protected]@dtdc.com; Amey Appaso Raynade (Product Head INTL-Pune) Subject: Re: N95417699 Received in damaged condition Dear Mam Kindly hold we had taken up the matter with our destination .Will confirm the details & update you soon ... Thanks & Regards, DeepaliCSS Executive ( International )DTDC COURIER & CARGO LTDServey No.79+18B, Office No. 104, First Floor, Kundan Heritage, Old Mumbai Pune Highway, Opp. Khadki Railway Station, Bopodi, Pune - 411020Ph:[protected] On 09/24/14 4:57 PM, Pallavi Pawar wrote: Does anyone care to send read receipt of this email??? From: Pallavi Pawar Sent: Wednesday, September 24, 2014 4:50 PM To: 'intl.[protected]@dtdc.com'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com'; '[protected]@dtdc.com' Subject: RE: N95417699 Received in damaged condition Any updates???? From: Pallavi Pawar Sent: Wednesday, September 24, 2014 3:12 PM To: 'intl.[protected]@dtdc.com'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Subject: RE: N95417699 Received in damaged condition Is there any update on this?? From: Pallavi Pawar Sent: Wednesday, September 24, 2014 2:14 PM To: 'intl.[protected]@dtdc.com'; 'chandnichowk.[protected]@fr.dtdc.com'; 'CSS.[protected]@dtdc.com' Cc: '[protected]@dtdc.com' Subject: N95417699 Received in damaged condition Hi, Tracking No.: N95417699 1) Its received in damaged condition after 13 days 2) Books are torn because of poor and improper handling of parcel 3) Packets of eatables are spoiled because of poor and improper handling of parcel 4) The parcel is received via Fedex and Fedex guy had done all the cleanup of parcel before delivery. Request you to look into the issue. I want you to compensate me for this damage, inconvenience and trauma. Thanks, -Pallavi.

Dear Sir/Madam, Good Evening. W.r.t the above mentioned consignment no please note that a parcel carrying one Saree and one shirt was sent for KOLKATA from JABALPUR. Due to some error at your end the parcel was sent to RAJKOT. Till date the same has not reached the assigned address. Kindly update ASAP. Contact no:[protected];[protected].

I have booked my parcel from Bangalore to Mathura (UP) on 26th Sep 2014 which has not been delivered so far. Just now checked the delivery status and it lead to big surprise - How DTDC can have such bad process for consignment movement? My Parcel was reached at Agra on 27th Sep and then it was routed to Lucknow then Aligarh and Then reached to Mathura? Mathura is very close to Agra even closer to Delhi - Why it was routed through Lucknow? Is it standard process? If yes then it was my mistake to book parcel through DTDC by believe of best service. My parcel / consignment number - B13343645. Same has not been delivered so far.

We sent one courier on 19.09.2014 to Neyveli, Tamilnadu in the name of Mr.K.Mohan Reddy from Hyderabad vide docket no.H34423457 at Banjarahills, Hyderabad.Still the courier is not received by our client. Your staff also not responding properly. In tracking there was showing delivered. But our client is not received.Please take immidiate action as the document is very important. Delivery Address : K.Mohan Reddy, Q no.57, Type-IV, Block-13, Neyveli post, Tamilnadu-607803. Mob no.[protected]. Regards, B.Srinivasa Rao [protected].

My mother sent some snacks from Kolhapur to bangalore. When I received the parcel one day late here, I found that the box which was containing snacks was opened from one side. When I opened the box completely I found that one zip lock bag out of two was missing. wherein the kolhapur branch had taken extra charges for the packing since my mother has mentioned that parcel is fragile while boooking. These DTDC courier guys are chor !!! Please do not send any edible things using DTDC

DTDC, Chittaranjan, Dt: Burdwan, West Bengal, PIN: 713331 is not giving delivery to residence rather they are forcing to collect parcels from their custody/stores/office. If it is not collecting, they are returning parcels showing false reasons. I faced such problems several times with them. I am giving one instance here. Order ID: 19647080, Ordered Item: ROCA SNDL 01259 valuing Rs. 1090.00, Shipment ID; 19647080, Tracking No. I [protected]

The said consignment was booked from Baroda (PIN 390018) for Jhumriteliya(825409) on 22th of September 2014 with an assurance/commitment to reach the destination positively on 25th September2014. As the document was very urgent in nature they asked to pay Rs.530.00 as speed charge.But sorry to inform you that till 09.25am of 291st oct 2014 it did not reach me .I am very much worried about my important documents.Please also let me know how one can trust in DTDC after paying the charges more than double of the normal courier charges.Please also tell me know why the extra amount has been charged...at this time my documents on transit

Consignment No N95498486 which I handed over to DTDC International @ BTM Layout, Bangalore on 22.09.2014, has not been delivered to Mexico City yet (Today is 30.09.2014) which is like 7 working days. As usual I am hearing several reasons like id proof problem, custom problems etc. When I was handling over the package i was told that it will take maximum of 5 working days.

I HAD BOOKED DTDC BLUE CONSIGNMENT NO. V17286992 ON DATED 10.09.2014 AND I HAD PAID RS.245/- FOR SURAT TO MUZAFFARPUR (BIHAR) BUT STILL TILL DATE 30.09.2014 CONSIGNMENT WAS NOT DELIVERED. THIS CONSIGNMENT WAS VERY VERY IMPORTANT FOR ME. WHEN I TALKED IN SURAT BOOKING OFFICE THEY CANNOT GIVE PROPER ANSWER TO ME AND WHEN I TALKED MUZAFFARPUR DTDC OFFICE THEY TALK VERY RUDELY, UNFAIR TALK ETC. IN ONLINE TRACKING CONSIGNMENT WAS DELIVERED ON 16.09.2014 BUT CONSIGNMENT WAS NOT DELIVERED. MUZAFFARPUR DTDC OFFICE SAID, TALK TO YOUR RELATIVE TO COLLECT THE CONSIGNMENT FROM SARAIYAGANJ (MUZAFFARPUR) BRANCH OFFICE. THEY WILL TALK VERY POOR AND INDECIPLIN TALK. SO, REQUEST YOU TO PLEASE DELIVERED MY CONSIGNMENT AND OBLIGE. AFTER THAT I CAN TAKE OATH I NEVER BOOKED ANY CONSIGNMENT IN DTDC COURIER. THIS IS VERY WORST. REGARDS, AAYUSH HISARIA SURAT [protected]

X07947624 X07944151 X07944117 X07944112 X07953200 X07952550 X07958919 This all ae my parcel number none of the parcel are delivered at my home only one parcel is delivered at my home and hats number is X07958919 My address is 12/A Kanak Society Ved mandir road Near Parsi agyari Kankaria Ahmedabad Gujarat 380022 this is my complaint for DTDC that what is going on I didnt recived any parcel and it shows on your data that its delivered what is going on i want a faithfull reply on this and i want to make a some better answer for this and i would like to know that how can i get my all parcel from you guys Saumil patel +91-[protected] [protected]@gmail.com

The said consignment was booked from Bengalore (PIN 562157) for Jamshedpur(831011) on 27th of September 2014 with an assurance/commitment to reach the destination positively on 29th September2014. As the document was very urgent in nature they asked to pay Rs.250.00 as speed charge.But sorry to inform you that till 09.25pm of 29th September 2014 it did not reach me .I am very much worried about my important documents.Please also let me know how one can trust in DTDC after paying the charges more than double of the normal courier charges.Please also tell me know why the extra amount has been charged if your courier service is not capable to fulfil the commitment.This is a kind of cheating to customers. Goutom Dey Mob.[protected]

I m badly hit by the service provided by DTDC and from last 12 days I am stuck in gandhidham, Gujarat just waiting for my courier to get delivered here . The whole story started from the day when my courier got dispatched from a Patna DTDC courier service they told it will deliver to your place in 2 days maximum and if not delivered you go to local office and collect it manually ...as I followed the instruction I gone to local office in Varanasi to collect the document but courier has gone to Delhi and from there it will come here told by people in the office I just requested them to dispatch my courier to gandhidham, Gujarat as I have to leave varanasi in midnight for my official work and I gave the full address office and they give me assurance of making the things easier for me . Again I called up after 3 days about the dispatch of courier but the office told it's not a rule so not possible and gave the fone to the senior Mr Sanjeev in Varanasi office after my problem he gave me commitment but it was just a height of irresponsibility my courier didn't got dispatched from there and it was return to Delhi and from Delhi it showing it will reach the place of origin i.e Patna again after calling varanasi office he told its a not a rule and DTDC can't do anything in this. They didn't delivered my courier to my place as mentioned and told the house was closed as it's totally a wrong information and returned to the place of origin . It's totally loss of my time and work which is dependent on the courier as it's contain a document and they charged a high price and commit for on time service but it's just wrong information and they shown the irresponsible behaviour of your problem which causing me to suffer . Document dispatch from Patna - 17.09.2014 Expected date to arrival to varanasi - 19.09.2014( not received ) And know I don't know where is my courier as it's not delivered to Patna office . Please advice me for my problem !!!

Courier with tracking ID B12243982 was returned back from receiver city branch office (Guwahati Last Gate) stating the reason as "Shipment Returned due to ADDRESS INSUFFICIENT ". I had not even received a single call from DTDC in case they wanted some clarification on the address, and now when I have been trying from the past 15 days to contact them, they are not reachable in any way in any of their numbers or through mail. It has been more than 1 month since the courier has been shipped and now I am not able to reach any of their officials to atleast know what can be done to receive my courier. This is the kind of hopeless service DTDC offers.

R/Sir Myself Sunil Kumar. I ordered from ebay co. and sending through your courier services at my address office of district controller food civil supplies & consumer affairs, Mansa, Zila parishad complex, near tin koni, Mansa. But in Mansa DTDC courier provider is asking that this address is out of city and you may receive the courier from the office. They show their inability to deliver the package. But all other courier cos. like blue dart & others deliver within one day on this address. Regarding delay delivery is only by your courier co. This matter not once, it is happen twice or thrice time. On my previous order I receive the courier from the office. So please revert my problem and instruct the courier provider in Mansa to give delivery at my address without any delay. My email ID for your reply is [protected]@gmail.com and my contract no. is [protected].