DTDC Courier & Cargo Complaints & Reviews

I made a courier from Bangalore to Allahabad on 21st September. It suppose to be delivered on thursday(25) but today is monday(29) and it still not reached to destination. I have talked to zonal office they said it's in lucknow. I called to lucknow office they said it's not in lucknow and just been connected to lucknow. I am not able to track after 23 september on your website. I have also tried calling bangalore office [protected] several times but i'm not getting out of IVR to Agent no matter how much i wait. I got sick of it. And you people are being so ignorant no one is giving me full information they are just giving some or other number to talk to. Please tell me where is my consignment it's been 9 days it have a phone which is valuable for me. Consignment No : V18617656

Extremely upset with M[protected] We sent courier from Raipur to Hyderabad on 19-Sep-2014; Online status shows it was sent to Mumbai and then dispatched from Mumbai on 21-Sep-2014. After that no one knows the status. We have been trying to check since 24-Sep-2014 but they have not been able to track it for 4 days now?? First of all Mumbai DTDC and Hyderabad DTDC never pick up the phone.Mumbai DTDC says Hyderabad DTDC has received it and we need to check with them. Hyderabad DTDC says we have not received any parcel and asks to check with Mumbai. Raipur DTDC never responds. Then they asked us to coordinate with Raipur Franchise who booked the order. Raipur Franchise is not picking up phone and when no one picks up the phone, on hearing about this specific order his staff either says owner is not there OR just "Cuts the phone" - phone# [protected]. We called owner directly on [protected]; He is not ready to talk to us on this and directly cuts the phone. Its a horrible experience and would expect DTDC to coordinate internally. Here we keep calling Hyd, Mumbai and Raipur Franchise and no one knows where the parcel is

Hi, This is regarding my parcel CN- M10273993. I got a call on Thursday 25-Sep-14 (+91-[protected]) at that time I was in meeting so I could not attend the call. Parcel is on my office address so that the person can deliver on office reception. He did not do that. I got a message as well from another number from +91-[protected] saying- This is DTDC courier please collect your parcel. After the meeting I made a call on both the number. The person who are using +91-[protected], I called him and ask about my parcel he is not ready to talk even. Whenever I aksed about my parcel he told call me after half an hour, if I again try either he will not pick the call or disconnect my call. I also tried with another number but he is not ready to talk. Then I called on the number where I got the message. +91-[protected]. This person told me that my parcel is on SLV enterprises Doddathogur. I have to go there and collect. I said OK. Then I went there on SLV they were telling there is no parcel. Contact on ECTIY DTDC branch. Friday morning I contact to +91-[protected] then he told contact to +91-[protected] I contacted to him he said this is SLV and your courier not here. Then I called on both the number +91-[protected] and . +91-[protected] both were not picking the call. I don’t what game they were playing with me. Then I called with my alternate number on . +91-[protected] the person told he left the job and he is not aware about my parcel. An again he told I have to collect my parcel from ECITY branch near HDFC. I said why you are helping me if you quit the job. I was totally frustrated then I called on[protected] they are not ready to file a complaint they given me two mobile numbers both are not working. Then again I called on +91-[protected] he told your parcel is in Madiwala now we will deliver tomorrow wherever you want. This experienced we faced first time with DTDC even not faced in small courier service. I believe this kind of experience will not face in future. But you people should concentrate on services. Because the experience sharing is the most powerful advertise of any service provider. If this kind of experience people will share on social media as well as in society then think what will happen. You know that how experience impacts the business. It’s really very bad and irritable. Hope you will deliver my parcel today only and close the matter today only. Today Saturday so my off today. So please deliver it on my home address,

My name is rahul monga r/o street no. 1, jawala nagar, near dr. Shiv raj, saharanpur-247001 (U.P.). One of my courier is coming from aurangabad vide docket no. D19168988 booked on[protected] but still no progress in tracking status. And dtdc saharanour office are not showing so much co-operation to me, only once they called in aurangabad office, but yesterday[protected], i went to their office and asked one of them to check the status of my courier and anothe employee was saying to him "arrey yaar to inka kaam chhod aur kaam kar).
Please dirct the company to show atleast tracking details properly.
Thanking you.

Please find attached your airway bill. It is not being returned without delivery, after 2 weeks. Addressee is SGPGI, Lucknow. Our questions are 1. Why DTDC is not able to deliver to SGPGIMS, Lucknow 2. One week they are keeping the consignment without any attempt to deliver it 3. DTDC takes 1 more week to return it to the sender 4. 4. Two weeks of time is wasted because of your bad service and we have not got back the parcel 5. what compensation you can give for the time wasted by you

My name is and Indu george this to inform through DTDC COURIER SERVICE from KADUBASINAHALLI BANGALORE i have send the my documets on Sep.9-2014 to delhi. Till now my documents not yet recevied by the continental immigration pvt ltd. Last week 16th.sep.14 i have checked with DTDC Courier service and they are saying courier on delhi which i have mentiond that company received on 11th sep. So please find out my documents where they have missed. I dont no who is lyeing the courier service people or the continental immigration department. All documents are for very urgent to send to hong kong for my immigration.So please find out and do the needfull for me.

Prof. Santanu Chaudhary, IIT Delhi was booked to deliver the Draft regarding grant of Rs. 29, 71, 429/- through this courier Company named DTDC Courier. He booked the draft on dated[protected] through this company to deliver us, But the company has failed to deliver this draft to our institute which located at prime location of Patiala, Punjab-147002 since the date of[protected].After that we called to Company office located at Delhi and he tells us to check online status of our consignment. We checked the Online status of our consignment No.Z29845624 and was found that our draft was at Rajpura, Punjab.We called to local Patiala Office of DTDC Courier and he replied that they doesn't found the address of our consignment and our consignment is at DTDC Courier Office Patiala. After the huge harassments they deliver our consignment on dated[protected], at another place which was not our office. This was very important and time bound parcel which was deliver in 14 days from Delhi to Punjabi University, Patiala, Punjab and the distance from Delhi to Patiala of by road is around 250-300 KM. Only. We found the extremely poor and non-professional service of this courier company.

dtdc valanchery has two days keep item with their office and not delivered items in correct time even contact with their office.they not contact me with my contact number i ask these their replay was negative. i not get any responsibility from the agent.

Dear Sir/Ma'am I had sent my universities documents and assignments for my semester exams on 15th of Sept 2014 through DTDC Tracking no. is B12669135 at BILEKAHALLI-BF828 it was supposed to be submitted by 28th of Sept 2014 in my university it has not been received to the address till now and when i asked to the DTDC they are replying as they lost the courier because its not traceable now sir/ma'am am going to loose my semester because of this, please help me out

Dear Sir/Ma'm i had sent my universities documents and assignments for my semester exams on 15th of Sept 2014 through DTDC Tracking no. in B12669135 at BILEKAHALLI-BF828 it has not been received to the address till now and when i asked to the DTDC they are replying as they lost the courier because its not traceable now sir am going to loose my semester because of this please help me out

Hi My name is Shashank . I am from Gurgaon.My previous organisation CSC India Pvt. Ltd. Chennai placed a courier with DTDC on 2nd sep 2014 to my home town address . My Home town Address: Shashank C/O 722, Naya Bazar Mehroni(Lalitpur) U.P. 284405 I havn't got kit yet and when I started tracking down the courier, I got to know that my Kit (Courier number :X[protected] has been dispatched on 2nd sept to my home town address and its status showing delivered on 8th Sep. When I started tracking down to DTDC courier then i got to know that It is showing status delivered but we havn't got anything yet.On further analysis we got to know that DTDC doesnt have any service to my home town 'Mehroni' so they handed over this task to Jhansi super franchise( 0510 – 2333410) and this agency further handed over this task to some man called Pathak([protected]) in lalitpur to deliver the Full and Final kit.After talking to this man I got to know that this guy doesnt have service to Mehroni so he wrongly delivered the package to some 'Bharat Bazar' and updated the status. This is highest level of negligence shown by DTDC.If DTDC does not have any service to Mehroni why DTDC accepted the package at first place and if it can not deliver it to right address why didn't it simply return it to CSC.Now my F&F kit that has my all the confidential papers was delivered to some strange place.This is fully unprofessional and highly objectionable.I request DTDC to work towords recovering my F&F kit. Thanks Shashank Malaiya M:[protected]

Consignment no:H34522854 had been shipped from a DTDC courier branch in Pragati Nagar, Kukatpally, QUthbullapur-50090 in Hyderabad on 20th Sep'2014, As per the executive at the branch, this was Supposed to reach TIRUPATI( the destination) on Monday somewhere in the afternoon. But it didn't, even the consignment number that was on the receipt has not been logged into the system, so I can't even track it. The contents contained an important letter that was supposed to be sent to a bank within Tuesday, 23th Sep '2014. On approaching the branch regarding this, I was appalled at the sheer lack of responsibility and ownership that they showed. On much argument I'm was told that I would get an update by evening today(24th Sep '2014) which is too late to just find an update. I request you to take the required action and make sure that the courier gets sent at the earliest

Courier dispatched by ING Vysya Bank, Banglore on 18-9-14, favouring I-TECH CONSTRUCTION SKILLS PVT.LTD., with Docket No.B1027404, containing very important financial documents has not been delivered at its destination NDMC #, C166, Vikas Puri, New Delhi-18 till date.Whereas the status shows that it is delivered, there is no documentary evidence of its having been delivered.As per courier boy's statement, he had dropped it at the given address as he did not find anyone at the premises at the time of delivery. Is this the way they are supposed to perform their duty.Please respond urgently.

RESPECTED SIR/MADAM, I am a regular customer with DTDC service, but unfortunately I am writing this mail regarding my Order Number: 20371835, Tracking number:[protected], which have reached at Agartala Super Franchisee, Agartala on 19th September 2014, where Agartala to Udaipur is only 50 km far and by Bus its taking only 1 hour 15 minutes. But till date I have not received the shipment. This is not their first mistake. Several times he has done similar mistake with me and he didn't talk to me properly rather he was telling that he has forgot to dispatch from his office. Previous time they have done same mistake only. Previous CN No : K73064327. And request you to take some action regarding DTDC Super Franchisee Agartala. So that other customers will not suffer in future. The attached file contains the detailed of the above mentioned Shipment Tracking. Thanking You, Your's Sincerely, Dr. Sukanta Roga Department of Mechanical Engineering National Institute of Technology Silchar Assam - 788010, India Mob. No: [protected]

Hi I booked a consignment # V18414001 on 18/09/2014 at Hyderabad. Source stn : Hyderabad, Destination : Vizianagaram. DTDC Team has assured me it will reach destination on 19/09/2014 by evening. But still is has not been reached at destination. DTDC has collected 140rs for this consignment. I belived the team. When I contacted DTDC person Mr.Mahesh, he was very rude. He told me very recllessly, the parcel reached Nizamabad, it may go to destination after sometime.He did not give me any time frame for this. He told me if you want your money, I will throw 85rs after deducting 45rs for booking. Is this the service you people offering to customers? Ok, you may give some money back . But what about my time wasted? Will you give it back? Now I am trying to contact him and other DTDC team. No one is responding.

Dear sir, my parcel of dtdc courier is P29146338 should reached to me on 18 sep 2014, but becz o[censored]r system & ur week manpower problem till the date i didn't get my parcel ...& concern dept person is not receiving my phone no. is [protected], so pls tk some corrective action on it...

My docket no. is Z30734800 and it was despathed on 8th sept 2014 from new delhi for lucknow but till date it has not been recieved. As per on line status is delivered at lucknow branch but since last 5 days branch is only giving assurance and by their appearance it is clearly appeared that they have lost it. This all communication was done on phone no.[protected]/[protected].

Sir, Mr. Manoj Bagheria from Laxmi Nagar booked a parcel for my office at Chandni Chowk vide docket no Z33402685. The parcel stands undelivered till date. I contacted the Jhandevalan office on 19.09.2014 and came to know that pin code was mentioned as 110016 instead of 110006. I got the pin code rectified and the person assured that it will be delivered maximum by 20.09.2014. On contacting one of your office on number[protected], the official misbehaved and said that "we do not have any parcel and I may hit the doors of consumer court." I want to ask that what kind of behaviour is this and is this behaviour of their employees will help them succeed in the long run. Please llok into the matter and arrange to deliver the parcel. Regards Ankit M No: [protected]

I HAVE SENT FIVE GARMENTS ON A PACKET FROM PANIPAT TO KOLKATA ON 12/09/2014 (CONSIGNMENT NO. D[protected]. BUT TODAY WHEN MY SISTER OPENED THE PACKET, SHE FOUND THAT ONE GARMENT IS MISSING. I PHONED AT THE KOLKATA END, THEY SAID IT IS PANIPAT END FAULT, AGAIN I PHONED AT PANIPAT DTDC OFFICE, AND THEY SAID IT IS KOLKATA END FAULT... WHO WILL COMPENSATE ME??????????

I call from my mobile to landline no. more than 25 times but they are not receving and sometimes its showing this no.is busy..then i tried to mobile no. and its incoming call facility is not there..., for knowing about the courier charges and how many days it will take to delivered my product...i was in emergency to courier my product...if this is there customer service then its totally worthless...kindly take this complaint seriously not for me only but for others also..and make them understand they are appointed for service there...ther ofc adrs...DTDC Courier & Cargo LtdNarayan Plaza Mkt, Room No 9 & 10, Shillongpatty, Silchar, Silchar HO, Silchar - 788001 mob. no.-+(91)-[protected]landline no.[protected]