DTDC Courier & Cargo Complaints & Reviews

I thought DTDC is good and very punctual about their Deliveries and commitment given to customer. With respect to it, I submitted parcel on 9th Sept to be delivered to Pune from DTDC Amravati Rajapeth office of doc no V18403726. As I need to deliver it urgently, I have opted PREMIUM EXPRES Sservice worth of 230/- and I have been told that it would be delivered by 11th morning any how. With those words I agreed and planned my respective activities. But when I checked status on 11th morning, I was amazed to see parcel was in KOLKATA APEX. I didnt understand delivery is in Maharashtra itself, why does parcel went to KOLKATA. Then I tried to call Amravati office no [protected] and office landline, both no were OFF. Then sent mail to nagpur and pune customer service ('css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com') but still i didnt received single word of communication till now. Finally I rest with option of wait and it received on 12th Afternoon. That was of no use to me. Then I called Amravati DTDC Rajapeth office, luckily person picked up call and when I discussed same with him, he said send me details on mail ID: 'amaravatisf.[protected]@sr.dtdc.com' which is undelivered means wrong mail ID. Also now person has switched off the no. [protected]. DTDC is playing with customer by giving wrong commitment and gathering high amount by providing normal service. I will never think to use DTDC service in future and even recommend to anyone for such poor service. It is better to be know than hiding from customer.

I sent a courier from Powai branch to Kochi branch which was not delivered and returned (the person to which it was sent never got any calls). Adding to this, the shipment returned never reached me even though it reach mumbai on August 30th. I checked with the Powai office in person 3 times during which the only response which I got was it hasn't reached them yet(the offices are just 2-3 kms apart). It has been 12 days and I never got a communication from them regarding the arrival of the parcel.

our courier noX 08941574 show deliver on dated 30 August -14 in Jhansi but till date i am not received any courier. very important document keep in this envelop. I am disappointed for this type o[censored]nresponsive service.Please revert on our mob no [protected] after tracing.

my referid:F08541414 Actually one of my friend sent one courier for me, that is revert back to shipment booking point, i calling since morning, they people worest people, they dont pickip phone, and they are putting phone aside

Note: feel i am telling lie do try once this number

Shop No.25-40/28/7, G1, G3,
Sai Ram Complex,
Malkajgiri, East Anand Bagh,
Moula Ali, Secunderabad,
Telangana 500047

Phone:[protected]


My Contact :[protected]

I had book one parcel from moradabad to deheradun on 7th Aug.Tracking number is Z31359407.After 20 days they informed to me that my parcel is not delivered and return back.Now they are not giving my parcel to back to me. I made lot of complaints to dtdc but no one tell where is the parcel and even they are not replying. Could you please help me.

Dear Madam/Sir Extremely sorry to inform you that we have booked the parcel vide consignment no. Z31974120 on 3rd Sept 2014 at Ambala Cantt for Delhi and received the consignment at 1300 hrs. 09/09/14 after continuous follow up with your Mr. Kamal [protected] (Rohini) and Mr. Devender based at Meera Bagh. Due to delay of this parcel I have to loose more than Rs. 25000/- who will compensate it and I shall approach consumer protection court for the compensation. Take the appropriate action for the responsible people and advise. In future we have decided not book any parcel thru DTDC courier. Thanking you Ashwani Kumar [protected]

Recently I had to sent courier to my place. The delivery person was very rude and spoke very disrespectfully. I am very much disappointed with the kind of service you guys provided. Please hire guys who are professional to the job and have some manner to speak to customers.

Our vendor booked parcel from mumbai Vikroli to Rajula by dtdc courier on 1 septmber 2014 Maximum 4 to 5 days taken to delivery but yet not recerived Also online tracking show dispech to delivery After 8 days not received parcel and not getting proper Reply from dtdc Very poor serviCes Recept No M10083542

When Your Neemrna Center not Delivered The Material Of " ULTRTECH CEMENT LTD, MOHANPURA, KOTPUTLI, THEN WHY ARE YOU TAKE THE MATERIALS. When I contact to your DTDC Center Person Mr. Sanjay Sharma for my material he says to me if you required the material you come at location and collect the material. From my Location your DTDC center are 40 KMS away. When we talk to him why are you not delivered the material then he says" I am already inform to my company (DTDC) by E-mail so many times, I am not delivered the material in (Ultra tech Cement) our location." In present scenario my material dispatched by HomeShop18 but you Neemrana center not give me yet.. Please Do the needful. Praveen Gaur [protected]

I have booked a consignment with number "F08442353" from Chennai to Delhi on 14th August'14. the delivery of the consignment should be done by this time but when i go and check in the website if the consignment has been delivered or not it says "InTransit" till date it says the same thing but the consignment has not been delivered. when i give a call to your representative they don't even answer the call properly. Reason for not delivering the shipment is no service is provided in the region mention. But why they accepted my courier if no service is there in that region. Then my courier is to delhi University it is in south delhi. Known to everyone in delhi. My document contains application documents for IIFT. Please delivery it at the earliest. Please don't put me in trouble.

My Package number is :m09861281
It was supposed to reach 10 days back . Still I didnt received my package. I called them twice (I corrected the address) but they are not responding properly is this the way DTDC work .I am expecting some proper action

DEAR SIR,

I have booked a consignment on September 3, 2014 bearing number: V17912879, from Vijayawada to Kakinada, as the document was urgent, the Courier company told to book a Speed delivering consignment which will be delivered by next day morning (DTDC plus) and they have charged me an amount of Rs. 130/- (Rupees one hundred and thirty only) as the documents are important I preferred the same for quick delivery, but to my surprise the document was not delivered till 530 in the evening because of the delay and not delivering the documents in time I have lost an important financial deal leaving me in all types of agony and pain ( as the documents of the consignment are important). I am herewith enclosing the receipt of the consignment, I request your kind perusal and see to it that these type of frauds never happen again.

Thanking you sir

D Ramachandra Rao
House No.51,
KP NAGAR,
NEAR STELLA COLLEGE
BENZ CIRCLE
VIJAYAWADA
MOBILE: [protected]

Hi, I have send a courier using DTDC on 23-Aug-2014 morning 12 AM from Pune to Kanpur. C.No - P28950160. As per discussion from DTDC Kanpur office staff, It has been informed that Courier Boy called the required person but some how the phone was not picked so the courier has been returned. "KINDLY NOTE THAT COURIER BOY DIDN'T VISIT THE ADDRESS ON WHICH THE COURIER HAS TO BE DISPATCHED. HE ONLY CALLED AND ONCE THE PHONE IS NOT PICKED HE RETURED THE PACKET" I HOPE, i have paid to deliver the courier not just called the recipient and somehow if recipient is not able to pick the phone then return the courier. As per today packet is not yet delivered. I have also make it register on DTDC customer care ( Request No : 774889 ) 2 days back but today once again i called to customer care for the updates then it has been informed that i need to repay the amount to send the courier again. This is pathetic & frustating. This is not mine fault so why should i pay it again. Please take some strict and immediate action to resolve this. Thanks Ashish

1. Saturday (30 August) - Monday (1st September) 2014, I was trying to track my package sent from Guwahati to Brambe, ranchi under the consignment id: K73641758. 2. Tuesday (2nd September 2014) : My call was finally received by a really mannerless horrible female employee who I dont think has even passed out matriculation. She said my courier has been there in the office of DTDC in Main road ranchi because the address in the package falls under no-service area. I requested her to somehow manage things for me. She said no. He tone and voice were neither professional nor humane. If this is the standard of employees you got, god bless your company! 3. Wednesday (3rd September): I called about 10-15 times from morning 10am to 10pm. Nobody received the calls. 4. Thursday (4th september): I sent a person to collect the shipment on my behalf. I was told THROUGH the person I sent, that my shipment has been returned. I was neither given a call about the arrival of my shipment, nor the return. Your company should not receive orders for addresses that falls under no-service area. Your company employees are mannerless and not at all helpful. They have no idea how to treat a customer and makethe customer feel relaxed about any issue. I request you to return me back my money and return my parcel to the Guwahati DTDC office. If I am not returned back my money, I shall write as many bad reviews in all the online forums as humanly possible for me. I need an apology from your employee who works in DTDC office, Tirath Mansion, Ranchi. She is a female employee and I did not ask her name as it did not occur to me that I would be writing a mail like this. I will never use DTDC again.

I had sent a parcel from Pune to Andhra and somebody stole my parceled mobile phone(it didn't reach destination) and i immediately raised concern and complained and submitted all docs by May 2nd-3rd week. I suppose to be reimbursed the declared amount from DTDC with 2 months of complaint login and its more than 3 months now but no action ! Is this your level of service DTDC provides ! 1st you lost my product and i followed up with them, not they. 2nd they gave delayed feedback and every time i followed up, not they. Now also with mail, they are not following up, i am doing that. They show no responsibility and quality service. This is never expect from this company who declares him self as a world class service provider. I am attaching the original receipt of DTDC and have submitted all docs to them (incluses mobile invoice) This level of pain, i need my parceled MOBILE PHONE BACK.

Dear Sir/mam, I have send this Consignment Number P28574396 on 16july2014. Due to remote area it’s not deliver & its coming back to Origin. On Internet DTDC tracking from last 31 July 2014 its shown in Nasik. From last two week I am taking to Nasik & Pune office & I did not get the proper information.every day they answering you will get tomorrow but still I didnot get my courier. Dtdc customer service is too bad and not providing proper respond. This is the very dissatisfied condition for me from DTDC. Kindly consider my complaint and provide me a solution for this problem. I hope very positive response from your side. Thanks & Regards, Deepak Kumar [protected]

CN # B13242921 The status is shown as Out for Delivery from 3-4 days. The branch exists same in the area as the parcel is to be delivered. They are important documents that need to be delivered asap. I've called the office ( Fort Branch, Mumbai) 15 times and they have said "Hum dekhenge Sir" Please help me in this

Sir,
Sub: Non delivery of R15738648
Considering the reputation of DTDC I decided to send an urgent cover to Chennai from Trichur, Kerala.
I sent on 01/09/2014. My son inform me today (03/09/2014) that he has not received it yet.
3 day delay is too much for a courier delivery.
When tracked for delivery status, it shows 'Out for delivery'.
Could you help me in some way.
regards,
VK Bhavadasan.
[protected]
Consignee : Ashwin Bhavadasan Phone # [protected]

The "WORST" service I ever had experience with DTDC, Consignment no.H34135560, which is courier August, 27, 2014 and supposed to delivered on 01 Sept 2014, but still not received even when calling to local Kharghar branch [protected], on 01 Sept 2014 ..so irresponsibly about how important that courier to customer is! Saying excuses of getting late and all. AND THIS IS THE THIRD TIME HAPPENING WITH ME.

My order with DTDC H33202018 is not delivered so far and now their Mumbai R.O. is also not responding. Shown below is email commun. witheir Ghatkopar br. & Mumai R.O. Regards, Jitender Ahuja [protected][protected][protected][protected][protected][protected][protected] Css Ghatkopar To Mumbai CSS CC Me Aug 27 at 1:19 PM Pls wait. Regards, Anagha On 27/08/2014 1:17 PM, Mumbai CSS wrote: Show message history Reply, Reply all or Forward | More Mumbai CSS To Css Ghatkopar CC Me Aug 27 at 1:22 PM Dear Anagha, Waiting. Warm Regards, Geeta DTDC Courier & Cargo Ltd Mumbai Ro Contact :[protected] To Succeed, We Must Believe That We Can. On 27/08/2014 1:19 PM, Css Ghatkopar wrote: Show message history Reply, Reply all or Forward | More Me To Mumbai CSS Aug 28 at 11:40 AM Dear Sir/Madam, To whom the package was delivered and when. I am totally clueless that I ever recd anything like that. Best regards, Jitender Ahuja Show message history Reply, Reply all or Forward | More Mumbai CSS To Me CSS. Ghatkopar Aug 28 at 12:00 PM Dear Anagha, Please expertise. Warm Regards, Geeta DTDC Courier & Cargo Ltd Mumbai Ro Contact :[protected] To Succeed, We Must Believe That We Can. On 28/08/2014 11:40 AM, jitender ahuja wrote: Show message history Reply, Reply all or Forward | More Css Ghatkopar To Mumbai CSS CC Me Ghatkopar.[protected]@dtdc.com Aug 28 at 4:12 PM Dear Pooja, PLs help with drs copy not traceble... Regards, Anagha On 28/08/2014 12:00 PM, Mumbai CSS wrote: Hide message history Dear Anagha, Please expertise. Warm Regards, Geeta DTDC Courier & Cargo Ltd Mumbai Ro Contact :[protected] To Succeed, We Must Believe That We Can. On Wednesday, 27 August 2014 1:22 PM, Mumbai CSS <css.[protected]@dtdc.com> wrote: Dear Anagha, Waiting. Warm Regards, Geeta DTDC Courier & Cargo Ltd Mumbai Ro Contact :[protected] To Succeed, We Must Believe That We Can. On 27/08/2014 1:19 PM, Css Ghatkopar wrote: Pls wait. Regards, Anagha On 27/08/2014 1:17 PM, Mumbai CSS wrote: Dear Anagha, Shipment stands delivered kindly scan the drs copy asap, CC: Dear sir, Please wait. Warm Regards, Geeta DTDC Courier & Cargo Ltd Mumbai Ro Contact :[protected] To Succeed, We Must Believe That We Can. On 27/08/2014 1:04 PM, jitender ahuja wrote: Dear Sir/Madam, My shipment with no. H33202018 is stuck for many days. Kindly help to get it cleared asap. The communication with your Ghatkopar br. is shown below, and as they have stopped responding; so I have to revert to you. Best regards, Jitender Ahuja [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Me To css.[protected]@dtdc.com Aug 22 at 10:03 AM Dear sir, Today morning, I got a missed call from your landline number *****29. Later, I tried but was unable to get response. Kindly tell me what to do. Best regards, Jitender Ahuja ([protected]) Reply, Reply all or Forward | More Css Ghatkopar To MeDELIVERY VENDOR - POWAI (MUMBAI)-MF1286 Aug 22 at 12:15 PM Dear Pallavi, As discussed pls check & reply... Regards, Anagha On 22/08/2014 10:03 AM, jitender ahuja wrote: Show message history Reply, Reply all or Forward | More GLOBEX SERVICES // MF1286 To Css GhatkoparMe Aug 22 at 12:36 PM Dear sir, Kindly help with address & contact no Thanks & Regards Pallavi Show message history Reply, Reply all or Forward | More Me To GLOBEX SERVICES // MF1286 Aug 24 at 9:56 AM Why, as I can check from your tracking site, they are the correct ones. Still, Address: Room No. 222. Wing C, TANSA Hostel, I.I.T. Bombay, Powai, Mumbai, Maharashtra-400076. Contact No.: [protected] (roaming no.) Best regards, Jitender Ahuja Show message history Reply, Reply all or Forward | More Me To GLOBEX SERVICES // MF1286 Aug 25 at 3:07 PM Dear Madam, I am eagerly awaiting a suitable response from your side. Why no response from your side till now. Best regards, JItender Ahuja