DTDC Courier & Cargo Complaints & Reviews

DEAR SIR,

I have booked a consignment on September 3, 2014 bearing number: V17912879, from Vijayawada to Kakinada, as the document was urgent, the Courier company told to book a Speed delivering consignment which will be delivered by next day morning (DTDC plus) and they have charged me an amount of Rs. 130/- (Rupees one hundred and thirty only) as the documents are important I preferred the same for quick delivery, but to my surprise the document was not delivered till 530 in the evening because of the delay and not delivering the documents in time I have lost an important financial deal leaving me in all types of agony and pain ( as the documents of the consignment are important). I am herewith enclosing the receipt of the consignment, I request your kind perusal and see to it that these type of frauds never happen again.

Thanking you sir

D Ramachandra Rao
House No.51,
KP NAGAR,
NEAR STELLA COLLEGE
BENZ CIRCLE
VIJAYAWADA
MOBILE: [protected]

Hi, I have send a courier using DTDC on 23-Aug-2014 morning 12 AM from Pune to Kanpur. C.No - P28950160. As per discussion from DTDC Kanpur office staff, It has been informed that Courier Boy called the required person but some how the phone was not picked so the courier has been returned. "KINDLY NOTE THAT COURIER BOY DIDN'T VISIT THE ADDRESS ON WHICH THE COURIER HAS TO BE DISPATCHED. HE ONLY CALLED AND ONCE THE PHONE IS NOT PICKED HE RETURED THE PACKET" I HOPE, i have paid to deliver the courier not just called the recipient and somehow if recipient is not able to pick the phone then return the courier. As per today packet is not yet delivered. I have also make it register on DTDC customer care ( Request No : 774889 ) 2 days back but today once again i called to customer care for the updates then it has been informed that i need to repay the amount to send the courier again. This is pathetic & frustating. This is not mine fault so why should i pay it again. Please take some strict and immediate action to resolve this. Thanks Ashish

1. Saturday (30 August) - Monday (1st September) 2014, I was trying to track my package sent from Guwahati to Brambe, ranchi under the consignment id: K73641758. 2. Tuesday (2nd September 2014) : My call was finally received by a really mannerless horrible female employee who I dont think has even passed out matriculation. She said my courier has been there in the office of DTDC in Main road ranchi because the address in the package falls under no-service area. I requested her to somehow manage things for me. She said no. He tone and voice were neither professional nor humane. If this is the standard of employees you got, god bless your company! 3. Wednesday (3rd September): I called about 10-15 times from morning 10am to 10pm. Nobody received the calls. 4. Thursday (4th september): I sent a person to collect the shipment on my behalf. I was told THROUGH the person I sent, that my shipment has been returned. I was neither given a call about the arrival of my shipment, nor the return. Your company should not receive orders for addresses that falls under no-service area. Your company employees are mannerless and not at all helpful. They have no idea how to treat a customer and makethe customer feel relaxed about any issue. I request you to return me back my money and return my parcel to the Guwahati DTDC office. If I am not returned back my money, I shall write as many bad reviews in all the online forums as humanly possible for me. I need an apology from your employee who works in DTDC office, Tirath Mansion, Ranchi. She is a female employee and I did not ask her name as it did not occur to me that I would be writing a mail like this. I will never use DTDC again.

I had sent a parcel from Pune to Andhra and somebody stole my parceled mobile phone(it didn't reach destination) and i immediately raised concern and complained and submitted all docs by May 2nd-3rd week. I suppose to be reimbursed the declared amount from DTDC with 2 months of complaint login and its more than 3 months now but no action ! Is this your level of service DTDC provides ! 1st you lost my product and i followed up with them, not they. 2nd they gave delayed feedback and every time i followed up, not they. Now also with mail, they are not following up, i am doing that. They show no responsibility and quality service. This is never expect from this company who declares him self as a world class service provider. I am attaching the original receipt of DTDC and have submitted all docs to them (incluses mobile invoice) This level of pain, i need my parceled MOBILE PHONE BACK.

Dear Sir/mam, I have send this Consignment Number P28574396 on 16july2014. Due to remote area it’s not deliver & its coming back to Origin. On Internet DTDC tracking from last 31 July 2014 its shown in Nasik. From last two week I am taking to Nasik & Pune office & I did not get the proper information.every day they answering you will get tomorrow but still I didnot get my courier. Dtdc customer service is too bad and not providing proper respond. This is the very dissatisfied condition for me from DTDC. Kindly consider my complaint and provide me a solution for this problem. I hope very positive response from your side. Thanks & Regards, Deepak Kumar [protected]

CN # B13242921 The status is shown as Out for Delivery from 3-4 days. The branch exists same in the area as the parcel is to be delivered. They are important documents that need to be delivered asap. I've called the office ( Fort Branch, Mumbai) 15 times and they have said "Hum dekhenge Sir" Please help me in this

Sir,
Sub: Non delivery of R15738648
Considering the reputation of DTDC I decided to send an urgent cover to Chennai from Trichur, Kerala.
I sent on 01/09/2014. My son inform me today (03/09/2014) that he has not received it yet.
3 day delay is too much for a courier delivery.
When tracked for delivery status, it shows 'Out for delivery'.
Could you help me in some way.
regards,
VK Bhavadasan.
[protected]
Consignee : Ashwin Bhavadasan Phone # [protected]

The "WORST" service I ever had experience with DTDC, Consignment no.H34135560, which is courier August, 27, 2014 and supposed to delivered on 01 Sept 2014, but still not received even when calling to local Kharghar branch [protected], on 01 Sept 2014 ..so irresponsibly about how important that courier to customer is! Saying excuses of getting late and all. AND THIS IS THE THIRD TIME HAPPENING WITH ME.

My order with DTDC H33202018 is not delivered so far and now their Mumbai R.O. is also not responding. Shown below is email commun. witheir Ghatkopar br. & Mumai R.O. Regards, Jitender Ahuja [protected][protected][protected][protected][protected][protected][protected] Css Ghatkopar To Mumbai CSS CC Me Aug 27 at 1:19 PM Pls wait. Regards, Anagha On 27/08/2014 1:17 PM, Mumbai CSS wrote: Show message history Reply, Reply all or Forward | More Mumbai CSS To Css Ghatkopar CC Me Aug 27 at 1:22 PM Dear Anagha, Waiting. Warm Regards, Geeta DTDC Courier & Cargo Ltd Mumbai Ro Contact :[protected] To Succeed, We Must Believe That We Can. On 27/08/2014 1:19 PM, Css Ghatkopar wrote: Show message history Reply, Reply all or Forward | More Me To Mumbai CSS Aug 28 at 11:40 AM Dear Sir/Madam, To whom the package was delivered and when. I am totally clueless that I ever recd anything like that. Best regards, Jitender Ahuja Show message history Reply, Reply all or Forward | More Mumbai CSS To Me CSS. Ghatkopar Aug 28 at 12:00 PM Dear Anagha, Please expertise. Warm Regards, Geeta DTDC Courier & Cargo Ltd Mumbai Ro Contact :[protected] To Succeed, We Must Believe That We Can. On 28/08/2014 11:40 AM, jitender ahuja wrote: Show message history Reply, Reply all or Forward | More Css Ghatkopar To Mumbai CSS CC Me Ghatkopar.[protected]@dtdc.com Aug 28 at 4:12 PM Dear Pooja, PLs help with drs copy not traceble... Regards, Anagha On 28/08/2014 12:00 PM, Mumbai CSS wrote: Hide message history Dear Anagha, Please expertise. Warm Regards, Geeta DTDC Courier & Cargo Ltd Mumbai Ro Contact :[protected] To Succeed, We Must Believe That We Can. On Wednesday, 27 August 2014 1:22 PM, Mumbai CSS <css.[protected]@dtdc.com> wrote: Dear Anagha, Waiting. Warm Regards, Geeta DTDC Courier & Cargo Ltd Mumbai Ro Contact :[protected] To Succeed, We Must Believe That We Can. On 27/08/2014 1:19 PM, Css Ghatkopar wrote: Pls wait. Regards, Anagha On 27/08/2014 1:17 PM, Mumbai CSS wrote: Dear Anagha, Shipment stands delivered kindly scan the drs copy asap, CC: Dear sir, Please wait. Warm Regards, Geeta DTDC Courier & Cargo Ltd Mumbai Ro Contact :[protected] To Succeed, We Must Believe That We Can. On 27/08/2014 1:04 PM, jitender ahuja wrote: Dear Sir/Madam, My shipment with no. H33202018 is stuck for many days. Kindly help to get it cleared asap. The communication with your Ghatkopar br. is shown below, and as they have stopped responding; so I have to revert to you. Best regards, Jitender Ahuja [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Me To css.[protected]@dtdc.com Aug 22 at 10:03 AM Dear sir, Today morning, I got a missed call from your landline number *****29. Later, I tried but was unable to get response. Kindly tell me what to do. Best regards, Jitender Ahuja ([protected]) Reply, Reply all or Forward | More Css Ghatkopar To MeDELIVERY VENDOR - POWAI (MUMBAI)-MF1286 Aug 22 at 12:15 PM Dear Pallavi, As discussed pls check & reply... Regards, Anagha On 22/08/2014 10:03 AM, jitender ahuja wrote: Show message history Reply, Reply all or Forward | More GLOBEX SERVICES // MF1286 To Css GhatkoparMe Aug 22 at 12:36 PM Dear sir, Kindly help with address & contact no Thanks & Regards Pallavi Show message history Reply, Reply all or Forward | More Me To GLOBEX SERVICES // MF1286 Aug 24 at 9:56 AM Why, as I can check from your tracking site, they are the correct ones. Still, Address: Room No. 222. Wing C, TANSA Hostel, I.I.T. Bombay, Powai, Mumbai, Maharashtra-400076. Contact No.: [protected] (roaming no.) Best regards, Jitender Ahuja Show message history Reply, Reply all or Forward | More Me To GLOBEX SERVICES // MF1286 Aug 25 at 3:07 PM Dear Madam, I am eagerly awaiting a suitable response from your side. Why no response from your side till now. Best regards, JItender Ahuja

Hello DTDC from one week i am waiting for my courier. Its showing that its delivered in online tracking but actually its not delivered to receiver address or may be your delivery man deliver to wrong address. I dont know the reason i just wanna my courier should be deliver else i have to go to consumer court. Because i already wasted so much time for this issue. I tried to called amny time at Jaipur Apex by call but no one receiving the call or if sometime they recived they just kept it on hold. Tracking no for courier is Z31163343 Hello I want to know the status of my courier with tracking no Z31163343. While tracing online its showing in JAIPUR APEX, JAIPUR from 24th august. Since morning I am trying to call at given no JAIPUR APEX, JAIPUR from 24th august. Since morning I am trying to call at given no[protected] / 02. But some one is reciving the call and not speaking anything and after some time disconnecting the call. Is it your customer service. Please tell me where is my courier and why this is like this. Sender Address is: Deepak Arora Oceaneering International Services Ltd DLF IT PARK, GROUND FLOOR, TOWER F KISHANGARH CHANDIGARH CHANDIGARH, CHANDIGARH, 160101 India T: [protected] Reciver address is D-605, Green Avenue Ashadeep Apartments Near Gyanvihar University Jagatpura Jaipur-302017 Take any fast action Still I did not received courier. Regards: Deepak Arora +91-[protected]

Dear Sir/Madam. My Name Is Tina Rabindranath, I have a complain against Madiwala Branch Bearing Phone Number :[protected]THEY NEVER BOTHER TO REPLY THE CALL finally customer care executive informed parcel got damaged) I was suppose to receive a parcel by 28th August 2014, which was sent from Titabar (ASSAM), my Bangalore JP Nagar address. But I didnot get any call till monday i.e 1st September 2014, so I called up to JP Nagar Branch, then the person there informed my consingnment no. - K73414811 is damaged by fire??? But nobody still even bother to inform the same. NOW QUESTION IS WHOSE GOING TO PAY FOR MY LOSS? The money i wasted in making calls, the value of parcel the amount paid for sending etc. How irresponssible staff they are. DONT SEE ANY USE OF THIS COMPLAINT STILL JUST FOR MY SATISFACTION TRYINGY LUCK. Thank you, Tina Rabindranath

HI All, Tracking Number:H32408025 booked on 9th of August but till now goods not delivered to customer. Not sure How DTDC is servicing to customer not even single call from concerned team .. Its more than 20 day's now from booking and item is not even returned back to sender.. No Idea where its struck and blocked by DTDC .. Can some one from DTDC look into the matter and take necessary action on priority ..Hoping to get +ve response from concerned team.. Thanks Shiva--[protected]

I was supposed to receive a courier containing some important documents but still haven't even after almost two weeks from the date of sending it. The customer care services are pathetic and I have tried to reach them via every possible mode of communication but to no avail. Now I'm told that my courier has been returned to the place of origin as there was no one to receive the package at my place which is an absolute lie as there always is someone at my home. No one came to deliver the courier and they are simply not bothered to sort this issue out despite my repeated pleas and requests. This is the last time I'm ever using DTDC.

Hello dtdc, I am already vexed with ur service. I have ordered a simple item on 22nd august, 2014 on ebay india. You were actually to deliver the item by 26th, because i paid for the transport charges also. But as u know dtdc is brainless and just a idiotic courier service, u shipped it to a wrong place and boasted that u delivwr items in time. It is 31st today and i dint get the item yet. Stupid service. I will never again trust u guys. I feel like calling u ppl and scolding u till my anger gets down. Improve ur service first and then boast abt ur "fit for nothing" services.

This is the request you to improve your Courier services third class to at least second class your slogan delivering values is fully incorrect and its not matching with your services My courier Docket no. is Z31706260 has been dispatched from Amritsar Tuesday 26, august 2014 still it is not delivered to Jaipur. Kindly let me know how much time it will take to come Jaipur and your customer care and your office worker franchise is also so third class this is my last option... send a mail to directly CCO cause I was not getting proper response to any one from your any office as well online tracker.

Paid for Returned Consignment I had booked my consignment from Moga DTDC office (Punjab) on 12th Aug, this consignment was for Gurgaon and ideally should be delivered very next day. Hats off to DTDC services, where Packet got undelivered and even after regular followups with Delhi DTDC team, they were not able to deliver the consignment and then sent consignment back to its Booking office. When i got call from DTDC booking office to pick my packet back, they charged me Rs 50. Total, i paid Rs 80 to DTDC for the consginment which never got delivered. I am not sure if Courier company charge for returned consignment. I didn't see this in my past experience. Consignment no. Z28097519 Booking office Address: Address: NO.58-59, BALDEV COMPLEX, COURT ROAD NEAR TEMPO STAND, MOGA 142001 Regards Sahil Arora [protected]@gmail.com

A letter parcel sent from New Delhi tothe following address, RAMPURA PHUL Distt. Bhatinda (Punjab) on 09 Aug 14. vide CN No. Z28257490 Courier Charges Rs. 60/-, the same has not reached till date.
Sh. Madan Lal C/O M/S Sant Ram & Sons, (Cloth Merchants),
Lehara Bazar, RAMPURA PHUL
Distt. BHATINDA (PUNJAB)
THE COMPLAINT has been lodged vide Complaint No. 972121 dated 21 Aug 14 and a letter emailed to css.[protected]@dtdc.com on 22 Aug 14 but the satisfactory reply has not been furnished by DTDC till date.
It is requested that the said parcel letter be returned along with Rs. 60/- ( Courier Charges)
Thank you.
(RAGHU NATH BANSAL)
WA-337, H-Block, Gali No.11, Raj Nagar-2, Palam Colony New Delhi-110077.

Item send is damaged badly Details------- Send from Bazpur- Uttarakhand to Dehradun by receipt no Z31524139 Date dispatch 19/08/2014 Delivery 27/08/2014 Dehradun office not contacted to recipient or sender even phone no.mentioned When contacted at dehradun behaved rudely to my daughter Item damaged photo attached Kindly arrange for compensation app price 3000 Email vijay_bahadur.[protected]@sbi.co.in Phone [protected]

Hello,
We have problem to DTDC courier service. My courier has come from shajahapur dated 22/8/2014 Address is jhotwara docket number is-Z29796246 we coordinated with them lots of time but they are not responding to us so we didn't received courier at yet. So please kindly resolve our problem as soon as possible.

Thanks,
Ridhi Sidhi Glasses (I) P. L.
Mob-[protected]

hi, i have send parcel though DTDC from Panvel to Pune on 16/08 but still we have not recd that parcel also we try lots of time to your offices no. but no body can reply to us also your pune branch office no. is not updated & this is second time happen from your side my another parcel is from panvel to sanand gujrat also not recd from last one month what is your service its really not good service from you & your person