DTDC Courier & Cargo Complaints & Reviews

Booking Date 27 July 2014From Wakad Pune To Paschim Vihar Delhi Description 6 boxes of total 78 Kg consignment no G 90109970 ONE BOX Of 14 KG IS NOT DELIVERED. Booking Franchisee details: Mr Dhiren [protected] Mr Deshmukh [protected], [protected] Mr Sagar Shilimkar [protected]

A consignment was sent form my office BD India Ltd. Bangalore on 07/08/2014. Via DTDC Consignment No. D19007271 To my address in Chennai Which is # 429, 2 nd floor, 5th cross street, P. P. Garden, Aminjikarai, Chennai - 600 029. Ph. [protected]. The address was exactly typed as mentioned by me. But the consignment reached me on 13/08/2014 exactly 6 days after the consignment was booked. This is an unacceptable delay. Even more annoying is the behaviour of their staff. I got a call today from the mobile Number +[protected]. stating that the address is mentioned as 403, 5th cross street which when i saw the consignment was a intentional lie & when I asked to him about why he didn't called me for such a long time as he claimed the consignment was with him for the past 5 days. He told he can't reach the mobile number which is even more absurd. His comment was to take it easy and complain this to DTDC if I dare. My question is 1. Who gave him all the courage to talk to a customer like this? 2. Are we not paying them to get the consignment delivered at the mentioned address? 3. Should I come and stand in the road to collect my consignment? Pl. help me out.. Regards, Eniyan M Ph. [protected]

Dear Sir / Madam, It is really disgusting that the service of DTDC is not upto the mark. I have sent Rakhi with gift on 6th Aug. Till date the same has not been delivered. Today I had a word with Vadodara, Makarpura area DTDC service people. They even did not have courtsey to even attend give proper reply. After giving our tracking no too, they did not respond and said to talk to the boy who has come for delivery. The delivery boy whose number was with us, is not even attending our call. I am working in one of the corporate MNC.. Now I will try my level best to discontinue service of DTDC from our company. The service is really very bad and even the response is worst. If your Management is reading this complaints then would request to kindly see the possibility of taking strict action against Makarpura service. Thanks for your understanding.

I booked rakhi from Pune to Bhopal on 6th August via DTDC courier service, I was told that it will be delivered either on saturday or on Monday(11th August). I kept on tracking the status of Consignment no - P28182347, It reached bhopal on 9th August Morning, I called up the number provided and was informed that they are open on sunday as well so in case if the rakhi cudnt be delivered on saturday it will be delivered on sunday for sure. I kept on calling the same number on sunday but there was no response but status was changed to Prepared. On Monday the status was out for delivery at 11 AM, today is 13th, it has not yet been delivered, it took 3 days to get it delivered to Bhopal but after reaching bhopal it has not been delivered in the past 4 days. I called up DTDC bhopal branch again[protected] and spoke to Deepika, and she said that they have passed it to franchiee and was given a number of Shanu [protected], Shanu said that the package is still with MP nagar Branch and has not been delivered and will get delivered tomorrow. This is very poor service and perfect example of false promises, if I could have been told that it will take this much time then I would have sent someone to collect it on 9th itself. Need the complete refund asap.

An express consignment booked under docket number V17377296 on 07.08.2014 from Delhi to Hyderabad was not delivered even on 13.08.2014 (as on 11.33AM). Efforts to contact the customer care numbers at their South Delhi and Hyderabad numbers on 11.08.2014 went unanswered for several attempts. The Delhi Customer Care executives when they came on line, gave very vague replies like "we have handed over the consignment to Hyderabad office..pls hold..." and "For knowing status please call ...number" ( a number which never rang!). Needless to say none of them reverted back. The Hyderabad number was never picked up on 11.08.2014. On 12.08.2014, the Hyderabad Customer Care executive responded by saying that the consignment reached us after 12.00 noon on Monday, hence it could not be delivered on Monday-the 12th. (There was no use of reminding her that it was an express courier-ie to be delivered within 24hrs and for which the charges are quite steep). As on 13.08.2014, the consignment remains undelivered nor have I been appraised of the reasons nor the fate of the consignment!! RAO ESHWARIAH ROJA RAO

Subject: [fwd: consignment note no i00305102...Date.30/06/2014 materialnot yet delivered]reminderfrom: saswata.[protected]@topseltoyota.Co.Indate: sat, august 9, 2014 3:37 pmto: "css.[protected]@dtdc.com" <css.[protected]@dtdc.com> "css.[protected]@dtdc.com" <css.[protected]@dtdc.com> branchccu.[protected]@dtdc.com cargo.[protected]@dtdc.Comcc: [protected]@dtdc.com [protected]@vsnl.com[protected][protected][protected][protected]dear sirs, this is to bring to your notice that following consignment are not traceable in your sight.Inspire of several reminder we have not get anyinformation from your end.Consignment note no i00305102...Date.30/06/2014material under dispute audio unit not yet delivered at dts bangalore.Let us know the status of the material at the earliest.Related callahan copy attached for your ready reference.How long it will be solve.


Thanks & regards

Saswata kundu

Asst. Manager service.

Customer service dept.

Topsel toyota

719, anandapur, kasba, e.M.Bypass

Kolkata - 700107.

Mobile: [protected], phone : 40506000, fax : 40506040


Topsel toyota-kolkata

Topsel pvt ltd. (Ca02a)

719, anandapur, kasba, em by pass

Kolkata -700107

Phone:[protected],

Dealer
Lst no :[protected]

Cst no :[protected]

Defective material movement
Challan


Challan no: ca02a/2014 /3 date: 23/06/2014


To,


A.V.Solutions/dts
Electronics

Unit no
001, parvathi plaza,

No
105, richmond road,

Near
Richmond circle,

Banglore
560025.


Attn: mr, mahendra
M:[protected]


Sir,

We
Are sending the following materials for repairing purpose through
…...


…..Dtdc...Against consignment note no i00305102...Date.30/06/2014...


Sl no


Reference details
Ro /fi
/ twc no


Part name


Set no


Qty


Frame no/vin


Remarks


1


Gsj14-06630


Audio
Mp3
Panasonic


504847


01


Mbjb49bt[protected]


Warranty
Wb06j4725


Kindly acknowledge receipt the same. No of case:
01

There is no sales involvement
In this transaction. Value approx. Rs 60000.00


Thanking you,

Yours faithfully,

For topsel toyota (Ca02a)


Warranty
Admnistrator


N.B.: to pay
Basis

I have used DTDC Courier Service to deliver My Consignment of Rakhi Special after Getting Assurance from your DTDC Kormangla 4th Block Branch[protected] in Bangalore. My Consignment No is: B12112298I was assured the delivery of the same in 5 days. But, I am exremly unhappy to say that it wasn't delivered and sent back to us back in Bangalore due to Territory Issues between Harni Branch and Kareli Baug. After complaining to Customer Care (Madhavi), Prakashbhai ( Kareli Baug ) and Rajesh ( Picking Up Subhrato Sir Mobile ), I was came to know that there is problem in process in head office of assigning responsibilities to different territories and wrong justification / reason for the status of not delivering on time and to the right person. They haven't even called to any of the customer Mobile to verify is service is exists in the area or not. I am really disappointed the way your franchises and HO is handling the My consignment Delivery.

Kindly request you to register my complain and help on quick resolution of the same with assured delivery of My Consignment soon. I believe it seems breach of contract since DTDC failed to meet our requirement for which we are assured from Bangalore Branch.

If you are unable to resolve my complain, can you please advice me to understand compensation entitlements before I choose a delivery option through DTDC in future.

I placed an order for a parcel on Friday, Aug 8 and according to their price of Rs.215, the order would be delivered on Sunday. Since, it was Rakhi they couldnt do so and even on Monday the order reached Patna only in the evening. Since then, even till Tuesday morning, they were just saying one thing or the other and the lady in the Patna office talked very rudely on the phone and I don't know when will the order reach the destination. First, they don't stick to their day of delivery and then talk rudely.

I have send a parcel through DTDC on 04.08.14, Consignment no. Z28461958, from New Delhi to Jhabua (MP) which has not yet been delivered till today i, e, 12.08.14.& I am getting no response from the firm they are not picking up my call.

Tracking Number: V17743959 We sent the above courier on DTDC Plus service from Ahmedabad on 09th AUg 2014, it was very important documents for us to reach the destination. But unfortunately the courier was not sent on time. From DTDC tracking service, it was showing that Monday, August 11, 2014 Shipment Dispatched for Delivery BALANAGAR MASTER FRANCHISEE, HYDERABAD 10:23 AM But till 7:00PM there was no response. I tried to reach Franchisee people and they gave me some other number and asking me to follow up. This is so frustrating to know that after booking in express service also, there is no guarantee. And even I can understand, if service is not reached to Hyderabad due to any real environmental issues, but in this case it reached Balanagar area Hyderabad on time, and showing status as dispatched for delivery at 10:23AM but still(7PM now) not received Kukatpally area which is less than 10KMs away. Regards, Sowjanya

Today at 6.20 p.M. A delivery boy brought two doc. For deliver from which one doc was opened when asked about the reason he told lena hai to lo nahi to vapis bhej duga.
When asked to talk sensibly he walked out the office saying some thing in his mouth.
Plz. Check the matter which person came to my office to deliver doc on 11.8.14 at 6.25 p.M.
& take tough action against such rude person which are not good for so much reputed courier company. I also want to deliver my very impotant documents throuh another person soon.An early action in this regard will be highly appriciated.

Yours
Bharat bhushan
[protected]

B.D.S. Technologies pvt. Ltd
30-b, raja plaza
Model town extn.
Ludhiana

Hi Team,


AWB# "K73107721" (KOLKATA [CCU] to
MUMBAI [BOM]) 30 grams.


The above shipment contained "Rakhi", it came from My Sister,
which I had to collect from the "Marol" facility myself.


# JADAVPUR Franchisee - Over charged the
customer, The customer had to pay more than the actual rate. He said that since
it falls under “non-doc”, I took Rs 15 extra.


# JADAVPUR Franchisee - Did not take ownership
of why the shipment did not reach, on being repeatedly called he denied
helping.


# JADAVPUR Franchisee - On being asked (Mr.
Sing, DTDC), he replied that we deal with 1 lac transactions daily, if there is
mistake in one, no one will ask any question. Hence do whatever you want to do.
He then disconnected the call.


# Chandivali, Mumbai - On 10th August (on the
rakhi day), I visited twice to their office, but they did not give me the
Rakhi, as they were clueless where it is. Again not taking ownership of the
situation.


# Chandivali, Mumbai – 7:30 PM, reached the
office 2nd time, but this time too, the person did not help me, he
just asked me to wait and said I don’t know where the Rakhi is.


Overall, I called up 25 different phone numbers
in the past two days only to get my rakhi.


Can you help me understand why did I had to
suffer after paying Rs 120 just of a courier of 30 grams ?


What action can be taken to avoid such
incidents in the future ?


Or


Since the amount is less, so DTDC will just
ignore this letter ?

Hello, I m sending my parcel Mumbai to noida in 4 July 2014 co no. M07618828 .but till date 10 august we could not receive my parcel. I m continue follow to DTDC person. Dtdc site is not working.in Mumbai goregaon office several time I m asking to give any phone no to regarding delivered my parcel.but they don't cooperate. So, Please Help me finding my parcel.its very important for me. Preeti tripathi

I have sent a courier on 6th august 2014 which is the Rakhi special package provided by DTDC. I thought it will take at least 2 days that's y i sent before 5 days of Rakhi festival. It should be reached before 10th of August. But still it didn't reached. They didn't give me the slip (while sending courier payment), tracking number, status of courier at least.

I have never seen the service like this. I have spent entire day by calling to DTDC service people on August 9th. But there was no use. Without giving any proper service, customer support why the special packages providing, not only the special packages even normal deliveries also. This is not at all fair. People are keeping trust on you DTDC please do not take it easy. We are totally disappointed with this service.

When the service numbers are not in use please do not provide the details to customers. They will follow them blindly.
And we didnt get any response from them.

I had sent a courier from Noida to Delhi (Z[protected] on August 6th containing Rakhi which was supposed to reach on August 8th itself but hasn't been delivered till now. The online tracker hasn't been updated since 7th August and none of the customer care numbers are responding after trying even a hundred times. I am so pissed at their service. Never ever go for DTDC courier. They are the most irresponsible courier service I have ever seen.

dear sir my name is Rajeswara reddy im purchase one mobile at shopclues.com on Monday, July, 21, 2014 my shippment recived DTDC coriur service NEWDELHI he dispatch my shippment my home town till today shippment not deliverd yet but website showing item dispatch to me i am contact shopclues & DTDC but both are no response DTDC my item tracking number x08983649 please solve my prablem

Sorry to inform that dtdc courier delivery is so pathetic that one parcel has arrived at Jharsuguda, Odisha on last Thursday 7th Aug & till now (11th Aug) the same has not delivered. If any person is not available at home, then courier company may contact over phone, but they don't really bother whether it is required or not. They are simply lieing. They are such a big organisation, fails to deliver the parcel on time every time. I think management should need to recheck whether their work procedure is really satisfying their large customers or not.

CN No. Z29002507; Rakhi was to be delivered before 10th August, 2014. It was sent from Delhi to Patiala. The franchisee in Patiala fails to deliver and made excuses that the consignee did not pick up call. The recipient never recieved any call who miserably kept waiting for Rakhi. Never use DTDC.

I have packed certain chocolates and a card for my friend's birthday and have couriered it to Ahemedabad through DTDC.It hasn't reached my friend.They didn't contacted him promptly and returned the parcel back to Mumbai.In Mumbai. I didn't received my courier back for more than 20 days and when I called certain times I received back my courier.But somebody from your department has opened it and have taken out all choclates.And have sealed it back. My question is what kind of pathetic customer service is that? I want a justification else will case against your courier services.

Hi, > > Provide status update for the above mentioned issue on urgent basis ASAP. > While booking it was communicated that the courier will be delivered by 12 > noon today. It was very urgent delivery for which i had paid 270 rs > > This courier contains my bike papers, as its not delivered on time i will > have to pay extra money on hour basis to get my bike delivered > > Please let me know who will be responsible for my money loss because of > late delivery. > > I need my money loss to be compensated because of late delivery. > > > Thanks and regards > > Tarun