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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: 111-65 Virginia Cottage Eraniel Road,Thuckalay

I have ordered my product on thu 04 September and the delivery date was 08 September but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening please improve your performance and someone is waiting for there product but your are always delaying my order number is SHID-1866242 and awb is[protected] from September 12 is showing ofd lock applied please resolve my problem i need my product as soon as possible

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 18, 2023

Verified Support

Dear Dr. Joel,

Greetings from Ecom Express!

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: THANE

Website: www.ecomexpress.in

I would like to inform that my shipment of books picked up by e-com express from noida vide awb no.[protected] on 03.06.23
has reached at their thane delivery centre on 06.09.23 as per their tracking.

But it is still not delivered at my thane address & i fail to understand the delay.

Not able to talk with any customer service executive on their helpline no & very pathetic service for a courier firm dealing with urgent shipments.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 15, 2023

Verified Support

Dear Jayshah,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 65/1 sowparnika nilaya ragavendra ngara laila post belthangady 574214

I have ordered my product on thu 26August and the delivery date was 3rd septmber but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order number is #[protected]-5953 and tracking id[protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 15, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Haryana

I have ordered a product from the adidas website on 3rd of September and my product was to be recieved on 7th of September but the delivery person falsy claimed the address not located, even after providing a more detailed address and a new phone number, I did not recieve my parcel. Today is 10th of September and I still don't have my parcel and I am in urgent need of it. I tried calling customer representatives of both adidas and Ecom express but I still don't have any update.

Today as on 10th of September my parcel says it's OFD locked and I'm just waiting for it to get delivered to me. I only need Ecom Express and Adidas to remove the OFD lock from my parcel so that the delivery person could deliver my product.

Sep 11, 2023

Complaint marked as Resolved

Delivered

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 11, 2023

Verified Support

Dear Srijan,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I am writing to file a formal complaint regarding my recent experience with ECOM Express. The tracking number for my package is [protected], and it was scheduled for delivery on 29.08.2023. However, the package has not been delivered, and the tracking status was falsely updated as "Incorrect Address."

Despite my repeated attempts to contact your customer care team via phone and email, I have not received any response. It has now been approximately one week since the expected delivery date, and the lack of communication and resolution from ECOM Express is deeply concerning.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 6, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: TRN taran taran branch

Dear sir,
My name is Harsimranjit singh
My dp code is DP127382
I have received payment only 1562.77 rupees in 01 August 2023.my pending payment is 3487.77 rupees
My work days is 21 August 2023 to 27 August 2023.so please solve it.

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R

Rajaji ji

Sep 5, 2023

Give me response

R

Rajaji ji

Sep 15, 2023

Nhi solve huya mera issue

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I have shipped a order through shiprocket via ecom express. AWB :[protected]
My order has been shipped on 27th August from Delhi to gurgaon and estimated delivery date is 29 th August. But on 30 th it's showing undelivered after out for delivery. On 31st it's showed again undelivered and reason is customer refuse which was fake bcoz no one called. On 1st ofd locked applied and on 2nd it took again out for delivery and again undelivered by mentioning customer refuse. With ofd lock applied.
Note- the order was prepaid and it's for a relative. The delivery person is not picking up call and shiprocket customer service is being 24hrs to 72 hrs you have to wait.
And the parcel is for her daughter's birthday which is no use if it doesn't reach by 4th September. Pls try to make it deliver.
Very bad experience never recommend to anyone

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 4, 2023

Verified Support

Dear Kapoor,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My products were supposed to be delivered on 26 august 2023. But it's still not delivered till date. I am really frustrated as they're not even making any attempts to deliver. I have not received any calls from the delivery partner. I want my parcel as soon as possible.
The AWB number is [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 4, 2023

Verified Support

Dear Fae,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I am writing to express my disappointment and concern regarding a recent order that I received from company. I placed an order with order number #[protected] and was expecting to receive Kiara Sky Blue Embroidered Suit as per the order details.

However, to my surprise, the package I received on August 29, 2023 contained a completely different product, namely only Saree Blouse. This is clearly not the item I ordered, and I am greatly disappointed by this.

I asked the delivery person to allow the product to open in front of him and then I would do payment after seeing the product but he completely denied for same and asked for money of 876 RS, I paid 876rs to him and then he delivered product.

Please resolve my issue and get my money back.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 30, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Hi my name is parth Agarwal and I want to complain that Ecom express is not delivering my oder to the customer and the are also not returning me my goods please help me that product worth alot for me please return it to me or send it to the customer named fox prox and the AWB no is [protected] please do this fast as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 28, 2023

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Kothapally. Mupkal nizmabad h. No 2-74

Website: Ecom

I ordered a 3 shirts of combo and i will 3 T shirts

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 28, 2023

Verified Support

Dear Gangarajula,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Anchetty (PO)

Iam return my order but not show update
21Aug23

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 24, 2023

Verified Support

Dear Sir

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Deepak Kumar
502, SRS tower, Near MEwala Maharajpur MEtro
Faridabad, Pin Code-121003
Mobile no. [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 25, 2023

Verified Support

Dear Ram,

Greetings from Ecom Express

Please share your concern with details to [protected]@ecomexpress.in to assist you.

Regards,
Team Ecom Express

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Address: Visakhapatnam

I have ordered my product on 13th August and the delivery date was 18th August but courier boy never called me and when i am trying to reach they never picked my call while i am tracking my product the status is showing unsuccessful attempt. I am updating my address and my number but nothing happening kindly improve your service my order number is AIN03893089 and awb is[protected] today is showing ofd lock applied and revoked again. Kindlyresolve my issue i need my product as soon as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 24, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Siliguri

The order with order id[protected] was out for delivery and was ought to be delivered about 4days ago. But till now the delivery agent hasn't called me. And the Phone number in of the delivery agent is also not available. I want my parcel to be delivered ASAP. Or I want total refund of my money. Worst service ever.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 24, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have ordered my product on 13th August and the delivery date was 18th August but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product the status is showing unsuccessful attempt. I am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order number is #NYK[protected] and awb is #[protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 21, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Vill- Rambati,PO - Bhanderhati,Ps- Tarakeswar,Dist- Hooghly,WB,Pin- 712301

My order a laser distance meter, order no [protected], paid rs 1499 dt 11/08/2023, but received a false material. I return the false material and return my money back.Is is very sad after 7days nobody can take serious action.
Regards
Manas Kumar Ghosh
Mob [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 21, 2023

Verified Support

Dear Manas,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Vill- Rambati,PO- Bhanderhati,Dist - Hooghly,WB

My order no [protected], paid rs 1499, but received false material, I want refund my money back.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 18, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We are sorry to hear about your experience. We would like to help. Please email us your 9 or 10 digit shipment tracking number to assist you.

Regards,
Team Ecom Express

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Address: Sector 122, Noida 201307

My order #[protected]
Yesterday I files a complaint for OFD since 13th Aug, and now they have marked my complaint as resolved and put it in RTO locked. Like what a lie is this? My 10 kgs order you simply playing with it ? Not once received a call. Deliver my product today or else I will go to police for your fraud. Shame on you! Your customer care number never respond. You don't let customer get to you and you put false remarks. Deliver my product!

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 18, 2023

Verified Support

Dear Kusum,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

K

KusumCBala

Aug 18, 2023

I am still waiting for it, .please deliver

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Hi My AWB #[protected]
It was dispatched on 10th and has been in OFD status since 13th of August.
It daily says our for delivery but you guys never deliver. You guys don't pickup any call or no dot update. Please update me about my product, I have been waiting and trying to contact you in all possible manner but this is highly unprofessional of you.
Please deliver my product soon or else I will be needing to take help of police in this case.

Aug 17, 2023

Complaint marked as Resolved

The compliant is not resolved. They not once tried to call me or deliver me. And not saying complaint is resolved. What a shame! You guys are putting lie over here. I will go to police. Get my product delivered today!!!

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