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Ecom Express Complaints & Reviews

1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 7

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M
Mailmemyspace
from Delhi, Delhi
Nov 18, 2023
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Address: Delhi near south Delhi

A delivery boy come to my address to deliver my order and i picked his call he said i am here to deliver your order and i told him that i am not in home please deliver the parcel in the ground floor he said ok. When i return the home after 3-4 days i get to know that the delivery boy didn't deliver any parcel he just fooled me. Please help me regarding this.
Delivery boy name is- mukesh kumar
Phone number- +[protected]
And he is working in- ecom express delivery centre delhi
Ecom Express customer support has been notified about the posted complaint.
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    K
    Karan jalal
    Nov 18, 2023
    Resolved
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    Resolved

    Parcel undelivered

    It's been more than 15 days since my shipment arrived at my nearest ecom express but it's still not delivered . I connected with multiple delivery agents none of them picked up my call and they are simply marking the shipment as undelivered due to "customer refused to accept" or " customer is not reachable". This is not acceptable at all Ecom....
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    A
    Nov 17, 2023
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    Address: Kaddapakkada, Kerala

    I had ordered a sunglass from Ajio and it reached the depot on November 11. It has not been delivered yet and when on asking the office they are telling lame excuses that sufficient delivery boys are not there. AWB-[protected]. Had send WhatsApp message with AWB number and it has not been seen yet. Kindly resolve the issue ASAP
    Ecom Express customer support has been notified about the posted complaint.
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      J
      JAyshah007
      from Dahod, Gujarat
      Nov 16, 2023
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      Address: Narol Aslali Highway

      These courier company boys are not come to pick up the parcel and mentioned fake remarks of parcel not reddy i had a pick up Request i had seat all day on 16 November and after that no one come to pick up the parcel and mentioned shipment not pick up boy are fraud in these company i like to say if you don't have resources check the fake remarks then why you take a work in the areas like that
      The awb number is : [protected], [protected]
      Ecom Express customer support has been notified about the posted complaint.
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        B
        Bhargav Gajula
        Nov 15, 2023
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        Address: Sircilla Telangana..H.no. 7-3-96

        Due to not being able to say OTP, the delivery boy hasn't delivered my order. Due to some mistake, the seller gave some others mobile number regarding this my order...so OTP is not coming to my number but to someone else...but the delivery boy came to my door step...and I shared all the order ID and tracking details which exactly matched with the delivery boy details He has.
        But still he is not delivering the order to me as am not able to say OTP to him...
        Please solve my this issue and deliver my order as soon as possible.

        Tracking ID[protected]
        Ecom Express customer support has been notified about the posted complaint.
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          R
          rightpure
          Nov 14, 2023
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          I am an e-commerce seller on Amazon. I received an order and booked the shipment through Ecom Express using Shiprocket. The shipment was picked up on 01.11.2023 from Nagpur (PIN 440022) and was to deliver to Chennai (PIN 600041). Today it is 14.11.2023 and the shipment is still not delivered to the customer. The AWB no is[protected]. I tried to contact Ecom Express on their customer care no.[protected] but it is an IVR no and could not resolve my issue. My contact no [protected].
          Ecom Express customer support has been notified about the posted complaint.
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            S
            Seekerbull
            Nov 12, 2023
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            Delivery guy misbehaved on the call and denied to deliver the courier package is laying on the courier office from last to days as today is 12 November 2023 and package is arrived at karnal ecom office dated on 10 November 2023.

            Already mailed to ecom customer care and ecom directors no one worried about customer complaints. Customer care numbers are just for numbers not for cares about customers.

            My AWB No is [protected].
            Ecom Express customer support has been notified about the posted complaint.
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              V
              Vishu4260
              from Delhi, Delhi
              Nov 10, 2023
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              Address: Gali no 1,budh bazar road,Swaroop nagar

              I have order 6 shirt but they delivered only 1
              Ecom Express customer support has been notified about the posted complaint.
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                K
                Kirithikap
                from Chennai, Tamil Nadu
                Nov 9, 2023
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                Address: Andavar and GG women's pg , Gandhi cross street, back side of petrol bunk, mahindra world city , chengalpattu, chennai

                I have ordered 2 items in Nykaa
                [protected]
                [protected]

                At first they rejected delivering my product saying that I have rejected the order at my doorstep. But I haven't even received any calls or messages in the first place .
                Later on I raised a concern by giving alternative mobile number . Even after that they refused to deliver my order stating tha same reason as refusal of product.
                But how can I refuse my order when I was sitting the whole day in the mentioned location patiently waiting for the order to be delivered.

                Action has to be taken on why the delivery partner didn't try to reach out to me and simply saying that I rejected the order .
                Ecom Express customer support has been notified about the posted complaint.
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                  P
                  Pratyush Kumar 007
                  Nov 7, 2023
                  Resolved
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                  Resolved

                  My product was out of delivery and I paid the amount through UPI to delivery boy. Amount got deducted from my account but he said he doesn't received the amount.I paid the amount and I didn't received the product.I am providing the payment receipt and order information.
                  Nov 9, 2023
                  Complaint marked as Resolved 
                  Ecom Express customer support has been notified about the posted complaint.
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                    E
                    elsa123
                    Nov 7, 2023
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                    Hi I ordered an item through an Instagram page and the delivery partner is ecomexpress. I am trying to contact the delivery agent to make them deliver my parcel to my neighbour as I am out of town now . But the company is not providing any details nor solving the issue . Their customer care number says doesn’t exist, if I try other dept number in the office they say they cannot help and their customer support is permanently closed . They r not updating my contact number to delivery person too . They are not sharing the delivery person number too
                    Ecom Express customer support has been notified about the posted complaint.
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                      elsa123
                      Nov 7, 2023
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                      Hi I ordered an item through an Instagram page and the delivery partner is ecomexpress. I am trying to contact the delivery agent to make them deliver my parcel to my neighbour as I am out of town now . But the company is not providing any details nor solving the issue . Their customer care number says doesn’t exist, if I try other dept number in the office they say they cannot help and their customer support is permanently closed . They r not updating my contact number to delivery person too
                      Ecom Express customer support has been notified about the posted complaint.
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                        #uni^querr7
                        from Darjeeling, West Bengal
                        Nov 2, 2023
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                        I haven't ordered anything from Ecom express but still I'm receiving messages from Ecom express regarding delivery of product.
                        I got message like this-
                        Dear Customer, Your order with AwB [protected] will be delivered today by our delivery agent [protected]. Please keep Rs.800.0 ready - Ecom Express.
                        I do not want to receive this kind of messages again without any reason.
                        Please do see this kindly and urgently and reply me via message or email
                        Thank you
                        Ecom Express customer support has been notified about the posted complaint.
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                          S
                          Sowjincb
                          Oct 30, 2023
                          Oct 30, 2023
                          This thread was updated on Oct 30, 2023
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                          Ofd lock applied by ecomexpress through shiprocket

                          I had couriered my shipment to Chennai, it was undelivered. So I requested to return it to my banglore address, but in the tracking … it is showing as OFD lock applied.
                          AWB number is-[protected]...
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                          susghosh28
                          from Agartala, Tripura
                          Oct 28, 2023
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                          Address: 10th Floor, Ambience Tower II, Ambience Island, Gurugram - 122002 Haryana
                          Website: ecomexpress.in

                          I ordered 4 dresses from Ajio platform, they transferred to courier partner ECOM express but ecom delaying my order last 7 days. I already register a complain regarding this. But no response. I placed order on 13th October but no resolution.
                          AWB Number [protected]
                          Ecom Express customer support has been notified about the posted complaint.
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                            My parcel is from nykaa I ordered two items and it was supposed to be delivered by 23 oct and that day when the delivery boy called me I missed the call then I rescheduled for the delivery to be made the next day 24 October but the delivery boy did not call me and made no attempt to deliver my parcel and then the status was showing that address not locatable and address not found, they did not even called me, and I had to rescheduled the...
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                            roselin4798
                            Oct 27, 2023
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                            My package was not delivered even though it's out for delivery (AWB: [protected]). Every day morning, I get the message in my phone that my package is out for delivery. On afternoon, suddenly, I'll receive the OTP in my phone. After few minutes, I'll receive another message that my package is undelivered. The delivery boy doesn't made any attempt to deliver my package and he doesn't pick my phone call also. The delivery date has been updated multiple times and now I see that OFD lock has been applied to my package. Worst experience.
                            Ecom Express customer support has been notified about the posted complaint.
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                              Priyanshu02
                              from Bhopal, Madhya Pradesh
                              Oct 26, 2023
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                              Address: Qtr No. M/52 Ward No. 13

                              My order status show 'not delivered' but I have received wrong product and still the status showing delivery on 27 October but i received my product on 22 October. The i had ordered i haven't received that product instead i get wrong unexpected product.
                              The product i had ordered that is eWool sweater but i get long black cloth. i haven't received that product instead i got wrong product and in order status it has shows your order is delivery on 27th Oct. But i got my package/ order on 23 Oct. And i had paid the whole amount to that delivered pickup agent.
                              I had ordered my product through flipkart. I want my refund as soon as possible otherwise I will complaint to higher authorities or FIR to police station.

                              AWB : [protected]
                              Ecom Express customer support has been notified about the posted complaint.
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                                H
                                Harini suratha
                                Oct 26, 2023
                                Aug 8, 2024
                                This thread was updated on Aug 8, 2024
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                                OFD lock applied and product is stuck in transit

                                I ordered a product on 10th October 2023. The order was out for delivery on 17th October and no delivery person tried to contact me. The product was out for delivery again on 21st October and again no one contacted. When I called the delivery manager, they said that they're not able to deliver the product because they're still settling in their new office. But they're giving fake updates like I'm not answering their calls. And now 'OFD lock'...
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                                ankit786kgp
                                from delhi, Delhi
                                Oct 26, 2023
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                                Address: kharagpur

                                I haven't placed any order but received an order from ecom and on denial to accept the courier boy quarreled with my family and took 650 rs and went away.
                                Ecom Express customer support has been notified about the posted complaint.
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