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Ecom Express Complaints & Reviews

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1.8
Updated: Mar 11, 2025
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5194
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Ecom Express reviews & complaints page 9

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R
Ramya Prajna
Oct 2, 2023
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I have not ordered anything from Ecom Express. Still I'm continuously getting so many calls, messages and WhatsApp messages from 29 oct 2023. I have told that not ordered and don't want the product, they were asking for OTP to cancellation. I refused. So they are daily calling from different numbers. And asking for OTP. Also, I was asked to share the bill details in WhatsApp. For that they are not responding. Daily continuously calling me and asking for OTP. I have attached some WhatsApp screenshots here.
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    S
    Shahbaaz@123
    Oct 1, 2023
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    Order related ofd lock

    Address: Gadag
    Website: Ecom and boodmo

    I have ordered a product from boodmo it's car spare part unfortunately the number provided in courier service is wrong. The delivery partner is asking for OTP which is sent to the wrong number i have asked to change the number but no response and even no proper guidance
    The sad part is no verbal customer care fed-up with the service...
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    deepesh1998
    Sep 30, 2023
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    No delivery executives called me and reason for non delivery given is that delivery was attempted but address was not found. I called the delivery person multiple times but no one picked my call. Order was made on 7sept not delivered till now. It’s status is now showing OFD lock applied
    +1 photos
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      J
      Jasminetirkey
      Sep 30, 2023
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      Address: Bangalore

      My Nykaa package has been delivered to the wrong address… by one of your delivery person ( contact no- +[protected] first of all he didn’t paid attention to what the delivery address says…..when i requested him to pick package and deliver it to me the next day he agreed but never came back…. Then the day after tomorrow again I contacted him and he refused to come back because of his stupidity and carelessness by making excuses like I’m far away from the location it will be late etc etc….its been 2 days since the misdelivery . Thankfully i got hold of my package because of my friend…and i got my package!! My purpose of complaint is to bring your attention towards these kind of delivery person.. because of there carelessness and stupidity can cost someone’s money and time. Pls take some action.
      Ecom Express customer support has been notified about the posted complaint.
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        N
        ns509543
        from Kalyan, Maharashtra
        Sep 28, 2023
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        Address: R-003, Chandresh oasis

        I have ordered some products from nykaa and it's was supposed to deliver on 22nd sep and it's 28thbsep and package is still not delivered. The status of the package shows out for delivery but its not delivered. I tried to contact delivery person but he is not responding to my call.
        +1 photos
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          R
          ranoalka
          Sep 28, 2023
          Sep 28, 2023
          This thread was updated on Sep 28, 2023
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          Non delivery and rude behaviour of ur delivery agent

          [protected] AWN
          There are two other packages which the delivery centre is in no mood to deliver.
          They have a pathetic approach
          They make no effort to deliver and then say delivery attempted.
          I even have audio recording of the same
          Let's C what u can do now
          Regards...
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          J
          JAYPAL MAHIPATBHAI CHAVDA
          Sep 27, 2023
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          Address: SARDHAR , GUJARAT, RAJKOT 360025

          I ordered from meesho and parcel delivere service by ecom express. But the day of delivery i got message from ecom that your parcel is Undelivered so i calling the delivery agent and he convince me to deliver parcel tomorrow amd the next day he return my parcel...
          Ecom Express customer support has been notified about the posted complaint.
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            H
            Harsh171990
            Sep 26, 2023
            Resolved
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            Resolved

            A fake delivery happen at my home and a person charge money without any order
            The delivery boy is from Ecom express
            +1 photos
            Sep 26, 2023
            Complaint marked as Resolved 
            How can you write that resolved??
            Ecom Express customer support has been notified about the posted complaint.
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              A
              arj9033
              Sep 25, 2023
              Sep 27, 2023
              This thread was updated on Sep 27, 2023
              Resolved
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              Resolved

              499 RS fake cod parcel by Ecom express

              I recieved a COD order on my Bengaluru address today, which I had not ordered at all. By mistake, I collected it and paid 499 for it, thinking it might be one of my other orders, but hadn't done COD. still I thought, because I had ordered some clothes from other websites, I thought I might have missed the payment, and might have done COD. It was a simple wasteful black plane piece of cloth inside the package.

              To complaint,...
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              S
              sreelakshmivishnu
              Sep 22, 2023
              Sep 25, 2023
              This thread was updated on Sep 25, 2023
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              Address: Ecom express, kottayam

              Not delivering product... Making too much delay..no delivery attempt was made
              Customer name Anil
              Ph [protected]
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
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              Dear sSeelakshmivishnu,

              Greetings from Ecom Express

              We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
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                H
                Hamz23
                Sep 21, 2023
                Sep 22, 2023
                This thread was updated on Sep 22, 2023
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                Still have not received my package

                My package arrived at the final destination hub on 18th September but still hasn't been out for delivery yet. The AWB is [protected]...
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                B
                bhimu kelur
                Sep 18, 2023
                Sep 19, 2023
                This thread was updated on Sep 19, 2023
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                Address: GAGENDRAGAD

                This product bad
                Ecom Express customer support has been notified about the posted complaint.
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                Dear Sir,

                Greetings from Ecom Express

                Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                Regards,
                Team Ecom Express
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                  R
                  Rajaji ji
                  Sep 15, 2023
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                  Address: Tarn Taran

                  Hlo sir,
                  Mera name harsimranjit singh hai.my dp is DP127382
                  Main Tarn Taran kmm karda c
                  Meri 2 time salary company ne cut layi hai
                  First salary 21 August 2023 to 27 August 2013 tak main 312 parcel done kite c 16 rupee per parcel rate naal but meri salary sirf 1562.77 rupee ayi hai jo k 4992 rupee salary bandi c
                  Meri salary cho wrong debit Hoya va Jo awb number company ne share kite va mainu oh awb number de parcel Wale route main kadhi geya hi nhi eh 3487.67 payment meri galat katii hai

                  Fer 2nd time 28th August 2023 to 3 September Tak main 166 parcel done kite c 16 rupee rate de naal meri salary fer 1155.94 rupee ayi hai jo 2656 rupee bandi c
                  Meri 2 weaks di payment fass gayi hai mainu koyi response nhi mil Raha es layi main Ecom company. Da kmm shad raha ha
                  ( Je koyi gal samjan wala insaan hai ta mainu call kre main green ghar toh ha [protected]
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                    D
                    [email protected]
                    Sep 14, 2023
                    Sep 18, 2023
                    This thread was updated on Sep 18, 2023
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                    Address: 111-65 Virginia Cottage Eraniel Road,Thuckalay

                    I have ordered my product on thu 04 September and the delivery date was 08 September but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening please improve your performance and someone is waiting for there product but your are always delaying my order number is SHID-1866242 and awb is[protected] from September 12 is showing ofd lock applied please resolve my problem i need my product as soon as possible
                    +1 photos
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                    Dear Dr. Joel,

                    Greetings from Ecom Express!

                    Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                    Regards,
                    Team Ecom Express
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                      J
                      Jayshah2007
                      from THANE, Maharashtra
                      Sep 13, 2023
                      Sep 15, 2023
                      This thread was updated on Sep 15, 2023
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                      Address: THANE
                      Website: www.ecomexpress.in

                      I would like to inform that my shipment of books picked up by e-com express from noida vide awb no.[protected] on 03.06.23
                      has reached at their thane delivery centre on 06.09.23 as per their tracking.

                      But it is still not delivered at my thane address & i fail to understand the delay.

                      Not able to talk with any customer service executive on their helpline no & very pathetic service for a courier firm dealing with urgent shipments.
                      Ecom Express customer support has been notified about the posted complaint.
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                      Dear Jayshah,

                      Greetings from Ecom Express

                      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        B
                        braj187
                        from Mysore, Karnataka
                        Sep 13, 2023
                        Sep 15, 2023
                        This thread was updated on Sep 15, 2023
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                        Address: 65/1 sowparnika nilaya ragavendra ngara laila post belthangady 574214

                        I have ordered my product on thu 26August and the delivery date was 3rd septmber but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order number is #[protected]-5953 and tracking id[protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible
                        Ecom Express customer support has been notified about the posted complaint.
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                        Dear Sir,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          S
                          Srijan_kumar
                          from Raipur, Chhattisgarh
                          Sep 10, 2023
                          Sep 11, 2023
                          This thread was updated on Sep 11, 2023
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                          Resolved

                          Address: Haryana

                          I have ordered a product from the adidas website on 3rd of September and my product was to be recieved on 7th of September but the delivery person falsy claimed the address not located, even after providing a more detailed address and a new phone number, I did not recieve my parcel. Today is 10th of September and I still don't have my parcel and I am in urgent need of it. I tried calling customer representatives of both adidas and Ecom express but I still don't have any update.

                          Today as on 10th of September my parcel says it's OFD locked and I'm just waiting for it to get delivered to me. I only need Ecom Express and Adidas to remove the OFD lock from my parcel so that the delivery person could deliver my product.
                          Sep 11, 2023
                          Complaint marked as Resolved 
                          Delivered
                          Ecom Express customer support has been notified about the posted complaint.
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                          Dear Srijan,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            N
                            Nitin_Shukla
                            from Mumbai, Maharashtra
                            Sep 5, 2023
                            Sep 6, 2023
                            This thread was updated on Sep 6, 2023
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                            I am writing to file a formal complaint regarding my recent experience with ECOM Express. The tracking number for my package is [protected], and it was scheduled for delivery on 29.08.2023. However, the package has not been delivered, and the tracking status was falsely updated as "Incorrect Address."

                            Despite my repeated attempts to contact your customer care team via phone and email, I have not received any response. It has now been approximately one week since the expected delivery date, and the lack of communication and resolution from ECOM Express is deeply concerning.
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Sir,

                            Greetings from Ecom Express

                            We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              R
                              Rajaji ji
                              Sep 4, 2023
                              Sep 15, 2023
                              This thread was updated on Sep 15, 2023
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                              Address: TRN taran taran branch

                              Dear sir,
                              My name is Harsimranjit singh
                              My dp code is DP127382
                              I have received payment only 1562.77 rupees in 01 August 2023.my pending payment is 3487.77 rupees
                              My work days is 21 August 2023 to 27 August 2023.so please solve it.
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
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                              Give me response
                              Reply
                              Nhi solve huya mera issue
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                                K
                                kapoor,,,
                                from Delhi, Delhi
                                Sep 4, 2023
                                Sep 4, 2023
                                This thread was updated on Sep 4, 2023
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                                I have shipped a order through shiprocket via ecom express. AWB :[protected]
                                My order has been shipped on 27th August from Delhi to gurgaon and estimated delivery date is 29 th August. But on 30 th it's showing undelivered after out for delivery. On 31st it's showed again undelivered and reason is customer refuse which was fake bcoz no one called. On 1st ofd locked applied and on 2nd it took again out for delivery and again undelivered by mentioning customer refuse. With ofd lock applied.
                                Note- the order was prepaid and it's for a relative. The delivery person is not picking up call and shiprocket customer service is being 24hrs to 72 hrs you have to wait.
                                And the parcel is for her daughter's birthday which is no use if it doesn't reach by 4th September. Pls try to make it deliver.
                                Very bad experience never recommend to anyone
                                Ecom Express customer support has been notified about the posted complaint.
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                                Dear Kapoor,

                                Greetings from Ecom Express

                                We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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