Ecom Express Complaints & Reviews

My product has been out for delivery since the 18th of October but 3 times in a row it is showing undelivered. No attempt at all has been made to deliver the product and no delivery person has called me.

Now its showing OFD lock applied. Please help! It is important for me to receive the product immediately

Tracking ID: [protected]
Order ID:[protected]

I have ordered a product on nykka fashion which was shipped with ecom express. Tracking no. [protected].
It arrived in a city nearest to me (not the final destination) on 17th but it's 20th oct and still I haven't received the product.
Now the product has gone in a previous hub and it's showing "SHIPMENT UNDER INVESTIGATION". I think it has gone missing. I want my product, Durga puja festival starts from tomorrow and I need to wear it. Please help urgently!

I am ordered combo- Bluetooth wireless earbuds Smart watch(Deal of 2) of Rs1399 (COD) but the product is damaged or fake.I want refund and return of my product otherwise I go to consumer court and do complain about this
Sir please solve my problem fast and refund my amount

I ordered some products nykaa app. The delivery boy didn’t reach out to me on said delivery date. App says to confirm the address and phone number so that the product can be delivered the next day. I am updating my delivery address and phone number daily now still no delivery is planned till now. Awb number is [protected]. Please resolve this as it’s getting more and more frustrating day by day

Hi sir please cancel my order. Order I'd

[protected]

A fake order no[protected]_1 has been delivered by ecom express agent by cod

I have received a delivery on[protected] which I have not ordered but unfortunately I paid the delivery boy and then I went to Ecom office near me to return they returned that but I still didn't get my money back rs 427. AWB no - [protected].

My Order 16951137, TRACKING ID: [protected], Women's warm waterproof snow hiking boots - SH100 Velcro, Did not delivered to me and your delivery person is giving false statement that they were not able to contact us without, actually no one called me.
And the other thing is that I received 3 other orders to me delivered within this week except this one.
I have a flight to Europe today night and I needed this shoes urgently, but due to your lack of working system I need to travel without winter shoes.
I will not trust decathlon in future and suggest every one also not to trust you.

Atleast give me your contact number so that I can collect it today by myself as I have 5 hours left to take off.

Jabra had arranged a pickup through Ecom express to send my earphones back to them. The pickup was scheduled on 12th October and there have been no response from the courier yet. Some of their numbers don't work at all and every day I call the robot says it will be delivered today.

I order something from fireboltt webstore and my shipment was doing by Ecom express. As per the tracking id [protected] My shipment is not moving from panaji hub(nearest hub i guess) from 11 oct it was supposed to deliver on 12th oct but still now i didn’t receive that product . I have gon 2 times to all the hub near me but they are unable to track it. I have tried calling ecomm customer care no. But the didn’t receive. Mailed 2 to 3 times the dont bother to reply.

Its already been a week and I have not delivered my parcel yet. The courier service are not picking my call too. They did not even attempt to deliver my parcel yet they send message o[censored]nable to deliver. But when I call them up, they said they left my parcel in their office and did not bring it. After the complain its already a week and yet I have not received my parcel

Address:
house number 60 Sarat pally 3 rd by lane South baksara villege road how -711110
Phn no -[protected]
I have ordered my product on 6 th oct and the delivery date was 9 th oct but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order number is #NYK[protected] and awb is [protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible

I ordered 2 mobiles from flipkart with exchange, exchange : one mobile is redmi y2 another is redmi 6 pro, and ordered Infinix Smart 7 * 2 from flipkart in exchange of them, Now issue is, on 6h october, 2023 courier partner came to deliver mobile whose mobile number is [protected]. They checked my old mobies for exchange, accepted redmi y2 whose exchange value is 1050 and rejected redmi 6 pro, whose exchange value is 2050. I total believed that and ready to take both mobiles, and giving cash for rejected mobile. They opened package, and scanned new mobile, and then told me that he got server error. So can't deliver mobile, gave me personal mobile number of him and told me to call him after an hour. I called him after an hour, he told me that he will check and call back, still I wont receive any call from him, so that I call him on next day on 7th october, he told that come to my office after some time. so he will give mobile on his office, as he is able to solve error on his office only. But we don;t have time to go there on saturday so we won;t. Now we call him on monday after 2 days. till then I daily got message of out for delivery, but not receive any call from delivery agent. On monday he told me that due to rush he has not time to deliver on door step, come to office and collect, on tuesaday I go there. They from 2 old mobiles, he scanned vice verca and rejected redmi y2 which we already accepted on first delivery, and told me to give money of that, I asked him questions but he told give otp fast as already other customers are waiting for delivery. I gave otp and checked, they delivered rejected mobile's exchange to me, and give me one mobile, he scan for another and told that still it is some issue, come tomorrow. I went today, waited for 2 hours there. and still same answer. already went there for 3 times for delievery, and at their office I have seen that many customers like me are harassed like me like this. He is rejecting everyone's mobile, and told every customer on call to come there, and so everyone are coming to take parcel from their office, I think courier boy is very lazy to deliver it. They are not cancelling mobile as well not giving us, please solve my complaint ASAP. If they are providing door step delivery then they must do that. Hence, we went there 3 times but still it is not delivered to us.

Tracking ID : [protected]
Order Id - 3I47746131

Order on 29 Sep and still not delivered to me (Sri city, AP).
Satyavedu agent said will be delivered on 7th Oct & then on 10th Oct but never received. No one called or tried to attempt.

The status is shown as OFD lock revoled and location to Banglore.

Please help ASAP !!!

I am getting no response for my orders from Ecom Express even though it has reached the nearest hub and it is providing fake information that it attempted delivery and was unsuccessful but the truth is that they didn't even try to contact me. Now they don't have any customer care as well. I wanted my order on time and it was urgent. I am now facing so many issues due to this.
The sites that are using Ecom Express as their delivery partner are Tata Cliq and Decathlon from where I ordered my products. However Decathlon didn't provide me with any AWB number for tracking. On the other hand Tata Cliq AWB numbers are as follows: AWB No: [protected]
AWB No: [protected]. On 9th October 2023, I had raised my complaint to the respected websites customer cares(i.e. Tata Cliq and Decathlon) but the wrong information and an unnecessary delay in delivery is provided by Ecom Express that too without any reason provided by them and no customer care services are available due to which I am struggling right now.

My phone number is not in use so I tried to call delivery boy but he told me only one day your parcel will come after that I can’t carry your parcel then he undelivered my shipment
Awb no. -[protected]

Order from Ajio cancelled without my consent

The Ecom courier express delivery man is very bad about delivery order very rude and not responsible for anything that is questioned he is such a mental disorder person think . So please change the Ecom courier man
Here is the courier man no: +[protected]

Today I received a text from Ecom express about a product which I haven't ordered at all. But the delivery boy told me it was from flipkart so I received and pay 800 rs in hand. After receiving the product when I opened, it was a burkha. The actual product got delivered after 20 mins. I lost my 800 rs today for a scam. Please do something. Want my money back.

I have not ordered anything from Ecom Express. Still I'm continuously getting so many calls, messages and WhatsApp messages from 29 oct 2023. I have told that not ordered and don't want the product, they were asking for OTP to cancellation. I refused. So they are daily calling from different numbers. And asking for OTP. Also, I was asked to share the bill details in WhatsApp. For that they are not responding. Daily continuously calling me and asking for OTP. I have attached some WhatsApp screenshots here.