Ecom Express Complaints & Reviews

I have contacted the delivery partner from Ecomex who was supposed to deliver my parcel today itself..But he was shouting at me stating that I will not deliver it today because it is your fault that you did not pick the phone to accept the parcel..delivery partner was very rude and unreasonable:(
This was the message I received:-
Dear Customer, Your order with AwB [protected] will be delivered today by our delivery agent [protected]. Please keep Rs.1777.42 ready - Ecom Express.

I ordered a noise fit smart watch on 27th june and it was showing delivery expected my 6thjuly today is 27th july i haven't recieved my order please check this

Dear Ecom Express Team,

I hope this email finds you well. I am writing to express my utmost disappointment with the recent experience I have had with your company's KYC service. My bank (ICICI) has entrusted your company with the task of conducting my KYC process, but the service I have received so far has been highly unprofessional and unsatisfactory.

On the 18th of this month[protected], I was initially asked to schedule a KYC appointment with your team. Since then, I have diligently selected the time slots provided to me, only to be met with a no-show from your representatives on each scheduled occasion. Furthermore, I have been receiving frequent messages prompting me to reschedule the appointment, causing unnecessary inconvenience and frustration.

Recently, I received a text message on my phone, which mentioned a contact number ([protected]). As per the message, I called this number seeking information about the assigned task or contact details of the responsible department. To my surprise, the only information I obtained was an email address: [protected]@ecomexpress.in.

This whole ordeal has led me to doubt the efficiency and competency of your company in handling such crucial tasks. As a customer, I expected a smooth and seamless KYC process, but the continuous delays and lack of communication have hindered the progress of my bank-related activities.

I kindly request that you urgently address this matter and take appropriate action to rectify the situation. It is imperative that your team upholds a high standard of professionalism and reliability to ensure the smooth functioning of your services and to maintain the trust of your clients.

I urge you to prioritize my KYC process and promptly arrange a suitable appointment with your representatives at a time that works for both parties. My bank and I have important financial matters to address, and these delays are causing unnecessary hindrance.

Please ensure that this matter is handled with utmost urgency and professionalism, and provide me with a confirmed appointment date and time at your earliest convenience. I trust that you will take the necessary steps to improve the quality of your services and prevent such issues from arising in the future.

I look forward to a swift resolution to this matter so that my bank and I can proceed with the necessary procedures without any further delays or complications.

Thank you for your attention to this issue. I expect a response from your end as soon as possible.

AWB[protected] This shipment is in the ecomexpress delivery center in koyilandy, Kozhikode, kerala for the past 7 days. They are not attempting to call or deliver the same, they send message 'out for delivery' in the morning and 'couldn't contact customer' in the evening. Trier to contact them to know their location so as to go and collect for myself, but they won't attend the calls either. Give a solution please!!! Or they cancel the order and refund if they can't deliver.

Hi

I have placed order through Wow Skin Science app. My order got shipped by ecom express. My AWB no is WSSI113944 Now it is showing Shipment Lock by RTO.

Kindly check on that. Kindly resolve that issue and deliver my product as soon as possible. Thank you

Not delivering product to customer... Making too much delay in delivery

Customer name - Anil
Tracking id - [protected]

Absolute garbage service by ecomexpress I ordered books from pw awb [protected] its been 10 days since it reached delivery centre but i never delever when i call the delivery manager he is so rude never picks the call
i absolute hate it

Tracking number: [protected] .

How you reschedule the delivery or undelivered without asking me any permission?.

Who is your branch manager?.

Kindly arrange a delivery within next 24 hours if failed so I have to proceed further action.

Now I'm coming to your customer support...! Why your helpline number there is no option to speak with support agent? Only your bot (IVR) speaking in the call so how to speak with your agent if we need any urgent help?.

Second thing, why you not have any grievance officer email id? Or escalation desk email? So how customers can escalate there issues?.

I know your answer for my your customer support question the answer is "you can contact your shipper for any inquires" so what purposes you have delivery courier? If customers won't connect with you?.

If I not received any response from your end within next 24 hours so I will send you letter to your registered address for further move.

I requested you to kindly share your local manager contact number or request him to callback with me.

I already mailed them but till now there is no response.

Thanks.

Sir,
I ordered some products from nykaa on 8th july which had to delivered by ecom express but I didn't get my parcel yet and OFD lock applied on it
AWB Number-[protected]
Name on the parcel-Dilshan

Delivery refusing to deliver the product but he already took the product and changed the status as delivered he is very rude with his behaviour and threatens that he won't deliver the products if we order

This already happened twice to us

AWB no: [protected]
This package was supposed to be delivered on 12 July 2023. The delivery agent came to my doorstep and asked for OTP to handover the package however as i had given landline, the OTP could not be received. I told that to the agent and he went back without giving the package and asked me to change my number by talking to Ecom customer care. This is when the problem started.
I have been calling the customer care from 12 july but the IVR does not even work properly and neither does it divert me to any customer care executive. I also sent an email 4 days ago but havent got any response.

I order a product of cellphone costing me 9000 and the seller said it was dispatched and is in transist its was ordered on 7or 8 of the July 07 2023, and still the delivery is not done at my number so I provided this number to call I hope my issues will resolve or I will get refund regarding it .

Late delivery no mails in my contact and calls attempted

Unauthorized transaction of ₹3457.46 done to Ecom express without any order placement kindly provide refund and solve issue

AWB No:[protected]
My order has been at the delivery centre for past 7 days yet no attempts have been made to deliver it yet .

It's been a whole week since my order arrived at the shipment centre but yet no attempts have been made to deliver it

Sir, My Package AWB NUMBER : [protected] Has not yet Delivered to me Today which is the Expected Delivery Date ... The Delivery Boy didn't even Place a call to me Before Delivering my Order and the Current Status of my Order is Showing Un-Delivered without any Valid Reason... So, Kindly Resolve this issue and Deliver my Order Today itself as Soon as Possible.

Sir, Kindly Deliver My Package AWB NUMBER : [protected] to me as Soon as Possible Today Itself As the Status of my Order is Showing Un-delivered without even Contacting me Before Delivery ... So, Kindly Place a Call to me Before Delivering My Order Without any Further Delays.. Since it is really Urgent.

We are associated with meesho ajio and many other marketplaces where ecom courier boy comes and take the pickup. The courier boy name Asfak Footer Mob no. [protected] has done very rude behaviour. The situation was just that we told him not to use lift for his personal purpose. As lift is private and it is for goods purpose only. We have spoken very politely where he answered us in bad words and has rudely behave with us. Next day when he again came for pickup he has stolen our lift keys which is very very unethical. Such behaviour is not acceptable. Kindly take strict action against such person and also we want solution with our keys back.

Order no : APSAR14
Tracking no: [protected]
ECOM express
Shipment was expected to be delivered on 27th june 2023 but still not delivered and no updation on the courier. Status in tracking shows in transit from 7 days.
Kindly do deliver the courier soon as it is valuable.