Ecom Express Complaints & Reviews

Please refund me 972rs

The product that I had used is a very bad and poor quality product, it would be better if this product is returned as soon as possible because I do not want to complain to the company

I've ordered some shoes parented by adidas through Ecom express, The've been stuck at delivery centre since 3 days when the expected delivery was on 3rd August 2023.I contacted both Ecom express and adidas through email and phone but There was no response from Ecom express and adidas said it would be delivered within 2 days but I still haven't got it.The adidas tracker says that it is in transit and the Ecom express tracker says it's in delivery centre.Hope Ecom express resolves the delivery issue soon.This is outrageous.Hope my order arrives soon.

I have returned below mentioned 3 products on 9th June:
1. M.A.C Longwear Tansfer Proof Lip Liner Pencil - Soar 1.45g Size 1-2 ML
2. Lemon & Pepper Gold Toned Solid Kitten Heels Size: 38
3. Voylla Cubic Zirconia-Studded & Beaded Jewellery Set Size: OneSize

But I didn't get refund of 2nd and 3rd items. I got messages from 2 companies Ecom Express and Ekart Logistics to return the product and I have returned products to Ecom Express. Below is the contact no. of pickup person: Mobile No: [protected] I have called multiple times Myntra customer care but everytime they raise a ticket for me and then close it. I have shared all information with myntra customer support but still they are not taking any action and they are saying we can't do anything now further because we didn't receive products so we can't give you refund. I have returned product from my end now I don't even have product as well as refund. I am attaching messages which I received from Ecom Express for the pickup and Ekart as well. I have called pickup person also, he said he has already sent all 3 items to myntra.

If we see the attached screenshots
On 8th June:
I got message from both Pickup Companies(Ekart Logistics as well as Ecom Express)June Since I was out of town so i couldn't return product and I got pickup failed message
On 9th June:
I got message from Ecom Express around 8 AM. Since in message only Order Number was mentioned(not product name which is very confusing) and I couldn't find order number on product. When I went to return products ideally even if I am returning wrong products still agent will inform that this particular product needs to be returned(Usually when I return products they check tags and scan it infront of me then only take products) but this time agent took all 3 products and he just checked all products infront of me that tags are intact or not. He took extra items on top of that he said these 3 products only needs to be returned.
Later around 10 AM agent from Ekart Logistics came(for which I didn't get any message that day) and asked for products I mentioned to him that i have already returned products to Ecom Express agent then he updated the status to pickup failed and even he came on 10th June also since I didn't have products so again he updated pickup failed.
I called Ecom Express agent multiple times he said he has scanned items in system and he has already sent them further, before sending he called me saying if I want he can give me my products back but I thought if scanning is done that means myntra has given them option to pick all 3 products.
In between all these I never got confirmation message that my products are picked, not even a single confirmation message. On top of all these I got my money back for 1 of the product but not remaining 2 products.
Now in all of this i don't have product as well as money, why should I bear complete loss. A company shouldn't connect with this kind of logistics and they should take fine from logistic not me because I have returned my products, there is no proper customer support, no proper action taken, only simply saying that 'we can't do anything about it' won't resolve my issue. Going forward how can I trust a company like this.

I have raised complaint against myntra in consumer court 3 times but they are closing my complaint by saying that since they didn't receive products so they won't give refund.

No response no reply from Ecom express side. And very worst service in delivery. My product not yet delivered still I'm waiting.
AWB Number ( [protected] )

I have placed an order on Nykaa with details being:-
Order ID: NYK[protected]
Order Placed On Monday, 24th Jul 2023
Delivery Partner: EcomExpress
AWB Number: [protected]
I was supposed to receive the order on 30th of July. I received another package that was supposed to be delivered on the same date via Delhivery but somehow Ecom didn’t deliver mine calling it an address issue. All the previous...

Hi Sir/Madam,
AwB[protected],
I ordered on 21st July 2023, and it was out for delivery on 28 July 2023, I called the delivery person, and he said will deliver after 7 pm, but no one came after that message came as the product was not delivered and tracked the parcel it showed as OFD lock applied. Since it was 5 days yet it shows the same. I have called Ecom Express which is in Palladam, Tamilnadu, not responding properly, I have called so many times these 5days, but only twice have they picked up the call and said no delivery boy is there currently, and 1 parcel for that particular place who will come and deliver the parcel, if you give extra amount we'll arrange a person to come. I said ok for the extra charge. But after that also it's been 2 days no one has come yet to deliver my product.
Is this the way you are doing for all the customers? I hate the service from Ecom Express. Really it's a waste of time and energy for me by checking the transit and calling Ecom Express. Very bad experience I got from Ecom Express.
Will my product deliver to me or not?

An pickup request was raised by the seller,
as I was unavailable it got cancelled twice
Later their delivery agent came unofficially and complained regarding me not being available and finally picked up the product with out any pickup confirmation
After pickup the product has not reached the seller and now the seller is raising a re pickup with other company for the product which is handed over to Ecom express
Ecom...

I have contacted the delivery partner from Ecomex who was supposed to deliver my parcel today itself..But he was shouting at me stating that I will not deliver it today because it is your fault that you did not pick the phone to accept the parcel..delivery partner was very rude and unreasonable:(
This was the message I received:-
Dear Customer, Your order with AwB [protected] will be delivered today by our delivery agent [protected]. Please keep Rs.1777.42 ready - Ecom Express.

I ordered a noise fit smart watch on 27th june and it was showing delivery expected my 6thjuly today is 27th july i haven't recieved my order please check this

Dear Ecom Express Team,

I hope this email finds you well. I am writing to express my utmost disappointment with the recent experience I have had with your company's KYC service. My bank (ICICI) has entrusted your company with the task of conducting my KYC process, but the service I have received so far has been highly unprofessional and unsatisfactory.

On the 18th of this month[protected], I was initially asked to schedule a KYC appointment with your team. Since then, I have diligently selected the time slots provided to me, only to be met with a no-show from your representatives on each scheduled occasion. Furthermore, I have been receiving frequent messages prompting me to reschedule the appointment, causing unnecessary inconvenience and frustration.

Recently, I received a text message on my phone, which mentioned a contact number ([protected]). As per the message, I called this number seeking information about the assigned task or contact details of the responsible department. To my surprise, the only information I obtained was an email address: [protected]@ecomexpress.in.

This whole ordeal has led me to doubt the efficiency and competency of your company in handling such crucial tasks. As a customer, I expected a smooth and seamless KYC process, but the continuous delays and lack of communication have hindered the progress of my bank-related activities.

I kindly request that you urgently address this matter and take appropriate action to rectify the situation. It is imperative that your team upholds a high standard of professionalism and reliability to ensure the smooth functioning of your services and to maintain the trust of your clients.

I urge you to prioritize my KYC process and promptly arrange a suitable appointment with your representatives at a time that works for both parties. My bank and I have important financial matters to address, and these delays are causing unnecessary hindrance.

Please ensure that this matter is handled with utmost urgency and professionalism, and provide me with a confirmed appointment date and time at your earliest convenience. I trust that you will take the necessary steps to improve the quality of your services and prevent such issues from arising in the future.

I look forward to a swift resolution to this matter so that my bank and I can proceed with the necessary procedures without any further delays or complications.

Thank you for your attention to this issue. I expect a response from your end as soon as possible.

AWB[protected] This shipment is in the ecomexpress delivery center in koyilandy, Kozhikode, kerala for the past 7 days. They are not attempting to call or deliver the same, they send message 'out for delivery' in the morning and 'couldn't contact customer' in the evening. Trier to contact them to know their location so as to go and collect for myself, but they won't attend the calls either. Give a solution please!!! Or they cancel the order and refund if they can't deliver.

Hi

I have placed order through Wow Skin Science app. My order got shipped by ecom express. My AWB no is WSSI113944 Now it is showing Shipment Lock by RTO.

Kindly check on that. Kindly resolve that issue and deliver my product as soon as possible. Thank you

Not delivering product to customer... Making too much delay in delivery

Customer name - Anil
Tracking id - [protected]

Absolute garbage service by ecomexpress I ordered books from pw awb [protected] its been 10 days since it reached delivery centre but i never delever when i call the delivery manager he is so rude never picks the call
i absolute hate it

Tracking number: [protected] .

How you reschedule the delivery or undelivered without asking me any permission?.

Who is your branch manager?.

Kindly arrange a delivery within next 24 hours if failed so I have to proceed further action.

Now I'm coming to your customer support...! Why your helpline number there is no option to speak with support agent? Only your bot (IVR) speaking in the call so how to speak with your agent if we need any urgent help?.

Second thing, why you not have any grievance officer email id? Or escalation desk email? So how customers can escalate there issues?.

I know your answer for my your customer support question the answer is "you can contact your shipper for any inquires" so what purposes you have delivery courier? If customers won't connect with you?.

If I not received any response from your end within next 24 hours so I will send you letter to your registered address for further move.

I requested you to kindly share your local manager contact number or request him to callback with me.

I already mailed them but till now there is no response.

Thanks.

Sir,
I ordered some products from nykaa on 8th july which had to delivered by ecom express but I didn't get my parcel yet and OFD lock applied on it
AWB Number-[protected]
Name on the parcel-Dilshan

Delivery refusing to deliver the product but he already took the product and changed the status as delivered he is very rude with his behaviour and threatens that he won't deliver the products if we order

This already happened twice to us

AWB no: [protected]
This package was supposed to be delivered on 12 July 2023. The delivery agent came to my doorstep and asked for OTP to handover the package however as i had given landline, the OTP could not be received. I told that to the agent and he went back without giving the package and asked me to change my number by talking to Ecom customer care. This is when the problem started.
I have been calling the customer care from 12 july but the IVR does not even work properly and neither does it divert me to any customer care executive. I also sent an email 4 days ago but havent got any response.

I order a product of cellphone costing me 9000 and the seller said it was dispatched and is in transist its was ordered on 7or 8 of the July 07 2023, and still the delivery is not done at my number so I provided this number to call I hope my issues will resolve or I will get refund regarding it .