Ecom Express Complaints & Reviews

Hi my order is to be delivered by 15 Jan yet it's still stuck I want to get it delivered by today I can see it's in same city for days now and not actually getting the delivery even after delivery date has been passed the I'd is [protected]

My shipment number is [protected] which was shipped through Ecom Express. The order is stuck in the same place since over 4 days. It is in a close location to me and ideally should have been delivered 3 days ago. Ecom told me that the shipment is untraceable. I don’t understand what that is supposed to mean. I want immediate resolution to this.

With respect to the above tracking number the correct pin code is 560091 and not 560092, accedently both the pin codes are mentioned from fire boltt, kindly get it delivered to 560091

Sir, The Status of my Order AWB NUMBER : [protected] has not been Updated and My Order has been Stuck at the Same Place since the Past 4 Days... So, Kindly Resolve this issue and Deliver it to me Today Itself as Soon as Possible as it is Urgent.

Sir, The Status of my Order AWB NUMBER : [protected] has not been Updated and My Order has been Stuck at the Same Place since the Past 4 Days... So, Kindly Resolve this issue and Deliver it to me Today Itself as Soon as Possible as it is Urgent.

Tracking number [protected] says that product is delivered to customer at 10:53 AM ON 4th Jan but I have not received this product.I checked with main gate security and I have my main gate footage where no one came to deliver anything.
They have not shared the delivery agent number.
Please help me resolving this issue.
The Amazon product is AO SMITH Z2+ RO cost around 17k.

Product was booked on 25th of December, even after multiple follow-up no dates / updates are provided neither the product was delivered, nor the mail was addressed. No dates were provided, only point of contact (IVC) still states expected date as 30th Dec 2023.

Tracker : https://ecomexpress.in/tracking/?awb_field=[protected]

Also, the product was delivered to nearest hub (Dholi, Bihar), but now the tracker states it in Lucknow (U.P), not sure if it is being taken back, tried multiple time but no communication received. 10 days of in transit and utter silence. Please get me out of this harassment. Thank you.

Had ordered a product from Nifa Traders which was sent through ECom Express vide docket number[protected].

when i got a delivery message on 27th December. i waited for their call to deliver the product, however when i did not get a call till evening, i called them in the evening and i was told that he went back. when i checked with our security, i was told that no one came in looking for me.

i called them again on 28th where i was told that he is in Singeshwar and will come in today. again in the evening when i called him, i was told that he met with an accident and could not come.

i called them again on 29th, where i was told he will come and as usual did not turn up. when i called him again, he says that my place is far off and he cannot come.

today when i called in the morning, i get to know that the courier is sent back to the supplier.

it is disheartening to know that people does not make any attempts to deliver the product and return saying that customer refused to accept the materials.

I placed an order from a ceratin site and it was showing that i will get my order tomorrow. None of the delivery partner called me and delivered my order and infact the ofd lock is applied to the order and i am not getting my order delivered. None of your customer care is responding, kindly deliver my order.

I have placed my order from puma app on 21 dec, and it has to be delivered by 23 but ecom express delivery agent haven't delivered my order on that day, it's still pending, I'm writing this on 28 dec, still I haven't received my order, on the puma app it's showing ofd lock applied, but why, delivery agent of ecom express neither call me not made any attempt to be on the location, please resolve my issue, my order is[protected] and my tracking id is [protected], my contact information is [protected] my e-mail, [protected]@gmail.com
Please resolve my issue and delivery it to me by today

My package was supposed to be delivered on 20th dec but it is still undelivered. A Fake attempt was made on 22nd dec but the customer received no call from the delivery partner . But the package is was undelivered saying the customer refused delivery. As of 23rd i have raised several complaints but no action has been taken yet. Ofd Lock has been applied this morning I don’t even know what does it mean. I just want my package to be delivered asap. This is by far the worst logistics experience i have ever had.
AWB no.[protected]

The package was marked undelivered when there was no attempt for delivery.

Upon contacting the delivery person he said he will be delivering it the next day but instead it is showing on the tracking page 'OFD lock applied ' and there has been no update since.
This is a prepaid order. ID: #[protected]
I demand a resolution ASAP.

Dear all, I have ordered few Automotive parts from BOODMO site on 30th Nov’2023. Order was sent by Ecom Express. Immediately product was sent by seller and shipped through Ecom express. Product was arrived successfully at Pune ware house/hub on 2nd Dec 2023. Now measure problem with ware house/hub operators are unbelievable. Till todays date there wasn’t a single call from delivery guys and message were dropped saying “ product is out...

Dear all, greetings!!
I am really disappointed with the service of Ecom Express. I have recently ordered the Automotive part from Boodmo app on 30 Nov 2023. Company has shipped the part via Ecom Express. Part has reached to the warehouse.( pune Maharashtra) now from here the problem has started. Every day saying “ customer was not reachable” “ address is not locatable” addressee is not contactable” OFD lock is applied” OFD lock is Revoked.. I mean I felt these guys are literally playing games while sitting at home. I request this is a fraud company.. till today’s date the order is not delivered.
I feel the Boodmo is also equally guilty knowing the problems with Ecom Express’s services and quality…… please do something

I received a parcel I didn't order on cod for RS.299 and my mother received the order and did the payment. later when she discussed we realised we got scammed. how scammer has our address

Ecom Express is one of the worst courier company in India, it is full of fraud peoples committing fraudulent activities. If you are planning to use their service then think before sending as they will steal your product and deliver an empty or fake product. I have been a victim of this fraud company, Don't use their service at any cost, even for free. Recently I was supposed to receive 2 shirts in a package but I have received an empty package with nothing inside, Packet id: BS[protected]

Still not getting product your delivery person not called n put up the false remark on your tracking

The delivee company ecom express didnot deliver my parcel and put the OFD lock. They didn't even call me for once and put my number to the blocked list if i called them. Every deliver company deliver every parcel in my area.. The only issue is with this ecom express company.. Every time i ordered something they had issue to with them to deliver, ( not our area to deliver thepl parcel) said by them.. Iam tired of this nonsense.. Every time i ordered something and if my parcel comes to them, i have to complaint about them evey time.. I need my parcel as soon as possible.. And take strict action against them. Thanks

Today, when I track my order, it seems as delivered but I did not get any OTP or call from ecom agent, please resolve it, my money and product was lost

I have ordered a product from portronics and the shipment is also ready from 22nd Nov, but still the order is not dispatched yet.