Electrolux India — unsatisfactory customer support from resq reliance digital

Address:

500087

I had purchased two 1.5 ton Electrolux air conditioners from Reliance Digital, Kharkhana, Hyderabad under ResQ warranty in 2016. On 27 May 19 one Airconditioner became unserviceable and a complaint was lodged under valid ResQ warranty. I received the following message:
‘Dear Customer, Thanks for registering your service request (request no [protected] ) which will be assigned in 48 hours.For an update sms STATUS space request no. to [protected] from your registered mobile no.Regards, Reliance ResQ.’
From then onwards till date I have been following with customer service ResQ Reliance Digital but every time they informed that required spare PCB is not being supplied by Electrolux company. Finally today I received the following message from customer care ResQ:
‘We sincerely apologizes the inconvenience caused to you.
With reference to your mail, the Part which is required for the reapir is PCB, we extend our support to brand but brand didnt support us stating part is not avilable.
As you have puchase RCP plan, hence we are providing alternate solution to you.’
I request you to kindly intervene as this is likely to result in financial loss to me despite having paid for this ResQ warranty. Further it is a poor support services by the manufacturer, if the claim of ResQ is true, tentamounting to cheating the customer for which I need to be compensated.