Electrolux India Complaints & Reviews

I have been complaining on this fridge. Wright from the day i have got from flipkart.
I am not getting an permanent fix for this.
The fridge cool too much and spoil the things which is inside.
I am going to fire a consumer case on this.
I need the fridge to be replace or refund my amount.

Please help me on this.
Issue: the fridge cool and spoil the things inside.
Complain : i have complain thrice and still same.
Model :
Electrolux 190 l frost free double door 2 star refrigerator (Brushed hairline, ref ep202lsv-hfb)
Contact : [protected].
Name: nayeem khan.

I want to complaint against a customer care executive who firstly didn't gave me proper information and then misbehaved with me.
I wanted to know about Electrolux AC remote functioning but in response she said technician will visit and we have to pay for the visit as the AC was not in warranty.
Then i asked her that i want to talk to her superior. In that she said SHE IS THE BOSS and started talking very rudely and finally when I said i want to know her name, she didn't gave her name at once and started scouting and then said her name is RANJANA TRIPATHI ( which I think is a false name) from Ahemdabad head quarter.
Finally she threaten me saying she will see what I can do to her.
For complaint her superior I called the same customer care no.again but unfortunately she only picked up the call. Then I asked her name but she was not ready to say her name at once and finally she said her name is KANCHAN.
First time I saw a customer care executive was so hesitant to tell her name.
Kindly look into the matter and take suitable action against the person.

I would like to inform you that i raised a complen regarding my electrolux washing machine (Complaint id - ind ind[protected]) was not working properly. Technician visit on 28 sept’18 and open some part & closed it & told us machine is repeared, we paid 550 rs for service as it was out of warranty.
We start the machine for same day, again it stop after 10 minutes, then i called to technician to report the issue and ask him to revisit but he visit next day after so many call & escalation to customer care.

He visited next day & told i am unable to repair this machine post open & told us we will visit tomorrow & left with open machine.
I called next day 30 sept’18 to his supervisor (Mr. Sharad - [protected]) ask him to resolve the problem then he assured technician will visit today but no one visited on that day.
Next day 1st oct’18 again i called to customer care & told him about this issue then he provided the manager number (Mr. Mahendra - [protected]), then i called & ask him to take follow for resolve the issue & he also gave assuarance to resolve on same day but nobody still visited.
Again i called to customer care on 2nd oct, 18 & ask him to escalation then he ask me to call service centre superior (Mr ranjan sarkar - [protected]) but his number is getting switched off & continueslly call to sharad & mahendra but both guys aren’t responding the call & messages.
Very poor service from electrolux company. And employees behaviour too causal. My complen number is ind[protected] & registered name - kalyan das gupta, i raised complaint on 28 sept’18 and till date i have not got any responses from gwalior (Madhya pradesh) service centre. Kindly helping me regarding my issues...

I would like to inform you that i raised a complen regarding my electrolux ac was not coolling properly. Technician visit and told ac compressor was burn and my ac was in warranty period. Very poor service from electrolux company. And employees behaviour too causal. My complen number is bhu[protected]. I raised complen on 02.09.2018 and till date i have not got any responses from bubaneswar service centre. Kindly helping me regarding my issues.

I had purchase electrolux microwave oven (20l) trough online from starcj on 23 oct 16 alonwith 5 years warranty. It is working but it is not warming anything. So kindly repair the same for fluent functioning.
My name is mani bhushan and my mobile no is [protected].
Model no of oven is m/o g20m. Rr-cg and pnc no usv2450mhz.
I want to resolved the problem as soon as possible by you.

To whom so ever concerned

I have purchased 5 electrolux ac’s in feb 2018.

The service is so bad that after complaints and calls the engineer calls after 2 days and also then has major excuses for not coming in.

I have a request pending since 2 weeks and after repeated calls from electrolux confirming that someone has come and my repeatedly telling them that no one has shown up … still no response.

Not sure that in a service industries where there are big giants doing the same job in 2 hours why can this company not doing so.

Feeling cheated and stupid to have purchased this product.

I hope someone responsible is reading and some action will be taken.

Greetings!!

My uncle mr. Shabab mehdi zaidi, residence of h. No. A-24 gf, okhla vilar, jamia nagar, new delhi - 110025, bought electrolux w/m et62esprm. Fau dated on 02.09.2016 from hariom retail pvt. Ltd. K-44, basement g & ff lajpat nagar-ii n. D. 110024 invoice no. Ln/ri/3981/2016-17.

Sorry to say, having very bad experience with the product & specially with the technical suport team.

Logged-in many complaints at[protected]. Last complaint was logged-in dated on 4th august 2018 & repeated on 8th august 2018 with mr. Niraj kumar. Bur despite many requests/reminders no one cared for it.

Atlast decided to try here too...

Will highly appreciate for a quick & favorable action soon.

Regards

I have bought a Electrolux refrigerator, 190 euro silver model EP202LSV- HFB, on 11th March 2018, from Amanda Mela showroom located at Burdwan police line . After one month we saw Colling problem in this refrigerator, we have informed the showroom and they send the technician, as per them the problem is in the compressor, after visiting so many times they are not able to solve the problem, they stop entertaining our complaint, even they are not receiving our phone calls also. After that I have directly complaint in customer care of Electrolux India, they have send so many times there technicians and change the compressor also, but the problems are not solved, they are also stopped entertaining our complaint, the refrigerator is not working till April 2018. Need help.

Hi,

I am writing this email to make a complaint about the fridge i bought a week ago. I have made several called the customer care and the person who visit us says it is working fine. Bu the cooling system of this fridge is pathetic.

I have made a big mistake that i bought this fridge. When i called the shop they say that they are not responsible for the goods once sold.

Please help.

Regards,
Alok kumar/priyanka

Mob : [protected] / [protected]

Hello, we have complained about our a/c a month ago because it wasn't cooling. Now it is almost a month the same problem has occurred with icying again. We have tried to contact the a. S refngeration (Siddhatri enclave mohan garden, dwarka mor) but didn't get any positive response to the problem. Kindly consider this problem as urgent and bring out some solution to it.
Regards
Indra kumar

Date 7/07/18

The machine automatically switches off after few seconds of running the program

Firstly after your technician visited. Us - he had changed a part for the machine which had drain overflowing problem - but within two weeks the machine now experiencing this problem.

Almost this month itself - we are booking for service and this means again we have to pay for service charge of 500rs as per his claim.

I had trust on the company and i have used this machine at my work site in the past hence i had ordered this machine, but this type of repeated problem is due to the machine inbuilt fault or due

To inefficiency of the technical and service team or due to some kind of fixing the consumers is to be introspected by the management team.

Another thing, please collect for the parts and service fees online and not by cash, because we loose strong evidence of fighting against the management for the worthless services we are paying

To the service team.

I / we hope the problem will be attended and similar type of troubles will not be repeated again.

This month alone i have paid 900 rs for service alone - and for parts 300 rs odd.

Whereas this had accounted for almost 6% of the machine cost that too within a month.
—
Date 28/07/18

Please, note the technician reporting for the above problem the pcb to be replaced and saying that the cost is whopping 4500 rs -

However just for reporting this problem and finding he is demanding 575 rs - where no service is involved at all..

When i denied to pay this, he had agreed to receive rs 200 / as visiting charge.

I had already described that the problem is machine automatically switches off while running - which itself clarifies that some programming need to be done or the programmed board to be replaced

He also discussed over phone and understood the trouble - so given this he should have to come with parts or should have diagnoised the problem - given the description and should have given us a solution.

I have had asked for amc - but no reply in this regard so far.

Please give us a proper explanation and advise us how to proceed.

We need this machine to become alright -

We purchased an Electrolux Split A.C ES18Q4I 1.5T 3 star Inverter A.c on 21st October 2017 from Vijay sales sector-29 gurgaon. The A.c is not functioning from may 2018 ( summer time in Gurgaon) after one month usage its been 1.5 months since we are complaining for the service but i guess its falling on deaf ears.
Their service colaborator's some C-point agency has sent a technician who said a part is defective and it needs to be ordered after multiple chasing the part arrives after 20 days and when another technician arrives with that part he finds out another part is defective now he says that part will take 10-15 days to arrive. God knows till when this drama goes on Electrolux india i[censored] cannot provide proper service please stop selling your products in india you are adding agony to costumer.

I got refrigerator with 5 yrs warranty on compressor..within 2 yrs ..the compressor needs replacement. Though the company has all the details of purchase and installation, they will not do any service unless i produce the bill which i have misplaced. I would request immediate assistance as i feel a company of this repute should be more helpful and customer friendly. They should look into ways of helping customer in problem and not find excuses to refuse service.
R Gupta
[protected]

I want to lodge a complaint against service department of Electrolux India. We bought ELECTROLUX SPLIT AC ES18M5C(5 STAR)1.5T SPL- SET on 28th June 2017 from Vijay Sales Kalkaji. Since the cooling was not effective, after a few days a complaint was lodged. The service person who visited our house said the A/C was working fine. Though from our end the problem was not resolved, however we thought it might be fine.
This year also when we started using AC in Juy 18, we faced the same ineffective cooling problem. Again a complaint was lodged. This time the executive who visited on 11th July 2018 said there is no gas in the AC & it should be refilled. As the 1 year free service is over, we need to pay him Rs 3600/- for gas refill & Rs 561/- for his service. We did not get the gas refilled. I also denied to pay him Rs 561/- as there was hardly any service he did.

He says since we are not paying him Rs 561/- the free warranty of compressor for 5 years will be cancelled.

My complaint is that during the free service period, the company executives say their product is working fine, & right thereafter when the free service period is over, they come out with the problem. I wish the higher authorities of the Company look into this so that the name of the Company does not get spoil. I hope & wish that I get my problem resolved without paying a single penny from my pocket.

regards,
Sangeeta Bageshwar

I purchased Electrolux spilt AC 1.5 ton 5 star. I am very unhappy with the condition. The AC hardly worked for an year, after that its stopped cooling.It is not working . I tried contacting Electrocute many time, but never get any proper response. Always fake commitments and promises, I hardly get any reply from them. i would never recommend anyone to go for Electrolux, very bad company. Please someone help me to resolve my problem.

Hi, i purchased a microwave oven with grill, model # m/o g20m. Bb-cg from star cj on 13/10/2014 with an offer valid that time for 5 years warrenty on magnetron (Papers attached). Now recently it was not working properly (Heating) hence raised a complaint in customer care by mr. Ravi kumar. An engineer visited my house on 26/06/2018 and replaced switches and magnetron. He charged me rs.2408 (Magnetron rs. 1850 + switches rs. 175 + service charges rs. 384), when i asked him to remove charges for magnetron he said that the warrenty is not valid on this model # m/o g20m. Bb-cg, and is only valid on model # m/o g20m. Ww-cg.
Since it was never required earlier i did not verified that.
Please advise how to handle this as this is making me not happy, before going to consumer forum or social media, i thought of raising it to you to get this resolved.
Request your assistance at the earliest as i would like that amount to be refunded. All the documents are attached for your referrence.
You can reach me on ;
Gaurav sharan
[protected]
Sharan. [protected]@rediffmail.com

Hi, i have been using this fridge for good 13 years and have faced lot of problems with its cooling... By now we must have got each n every part of it either repaired or changed! Now its as good as an almirah! Plz i need coil of this fridge... Plz let me know from where to arrange this! As its electrolux service is pathetic... Once the product is sold they dont give...!!!

As per kind information i am staing at patna., i have purched automatic washing machine from electrolux on 4/4/2016.
I have make complain to customer service no. On 22/06/2016 that water is leaking from my washing machine.
But now a day not a single person has been visited at my home to take care by company side.
So please help me
Regards,
Rajnish kumar
Mo. No.-[protected]

This is in reference to the air conditioner i purchased from vijay sales on 13 june 2016. The day the air-conditioner was installed it was in the working mode. But now as i placed the complaint on 17/6/2018 that the room was not at all cool even though we tried to decrease the temperature, so i called your service center and got it checked with the technician on next day and he checked thoroughly and specified a defect in fan motor. He assured me that it will be repaired in two days time. But as you can also check and see its not done yet as the concern person who came to check said they have ordered the same model motor from ghaziabad asc, but since he started delaying from that same day and he haven't turned up to replace and service that motor, i went to the given address by customer care of your asc of electrolux and their the concern person whom i met on 24/6/2018 said till now the motor is not dispatched from ghaziabad service center so i told him if i could help you to pick it up but he said no it have to be come by courier only we can't bring from there on our own and if we will he will not change the motor, so i asked the time line again when it will come by courier, again he said by tomorrow sure.
At last, the technician showed up on 26/6/2018 i. E yesterday and came along with a motor which was wrongly ordered by them as he tried to fix it but the motor was not appropriate with the same product. Again the technician said we will order new motor again and it will take again 1 week time.
Well i am writing to complaint that 1 want my product to be repaired as soon as possible. I have been your customer from past one year. I believe you will look in to the matter and help me to get it done early. I am really disappointed the way everything was handled. First the technician doesn’t turn up on the specified date with the right motor and when i call your repair center nobody seems to understand the problem. It’s been almost 2 weeks in such a weather hope you can understand as i am not able to use the air conditioner.
I hope you will take the necessary action.
Waiting for your early reply.

I had purchased electrolux 3star inverter a/c last year and the warranty period for the same is for 5years, previous month i had an issue with the a/c gas leakage and i tried to contact electrolux customer service, after making numerous calls to them, they finally arranged a technician to visit at my place, he informed me that a part of my spilt a/c need to be replaced and it will be free of cost as it comes under warranty period, he assured me to return within 7 days with the necessary help but it has been 20days now and no sign of any such person and even the customer service has been just assuring to resolve my problem within 24hours by just wasting my time. Its been more than a month i am suffering in this heat without an air conditioner.

Kindly resolve this as soon as possible or else i will have to approach consumer court for this matter.

Mayur boricha
[protected]
A/c purchased from vijay sales andheri west mumbai