Electrolux India Complaints & Reviews

We purchased an Electrolux Split A.C ES18Q4I 1.5T 3 star Inverter A.c on 21st October 2017 from Vijay sales sector-29 gurgaon. The A.c is not functioning from may 2018 ( summer time in Gurgaon) after one month usage its been 1.5 months since we are complaining for the service but i guess its falling on deaf ears.
Their service colaborator's some C-point agency has sent a technician who said a part is defective and it needs to be ordered after multiple chasing the part arrives after 20 days and when another technician arrives with that part he finds out another part is defective now he says that part will take 10-15 days to arrive. God knows till when this drama goes on Electrolux india i[censored] cannot provide proper service please stop selling your products in india you are adding agony to costumer.

I got refrigerator with 5 yrs warranty on compressor..within 2 yrs ..the compressor needs replacement. Though the company has all the details of purchase and installation, they will not do any service unless i produce the bill which i have misplaced. I would request immediate assistance as i feel a company of this repute should be more helpful and customer friendly. They should look into ways of helping customer in problem and not find excuses to refuse service.
R Gupta
[protected]

I want to lodge a complaint against service department of Electrolux India. We bought ELECTROLUX SPLIT AC ES18M5C(5 STAR)1.5T SPL- SET on 28th June 2017 from Vijay Sales Kalkaji. Since the cooling was not effective, after a few days a complaint was lodged. The service person who visited our house said the A/C was working fine. Though from our end the problem was not resolved, however we thought it might be fine.
This year also when we started using AC in Juy 18, we faced the same ineffective cooling problem. Again a complaint was lodged. This time the executive who visited on 11th July 2018 said there is no gas in the AC & it should be refilled. As the 1 year free service is over, we need to pay him Rs 3600/- for gas refill & Rs 561/- for his service. We did not get the gas refilled. I also denied to pay him Rs 561/- as there was hardly any service he did.

He says since we are not paying him Rs 561/- the free warranty of compressor for 5 years will be cancelled.

My complaint is that during the free service period, the company executives say their product is working fine, & right thereafter when the free service period is over, they come out with the problem. I wish the higher authorities of the Company look into this so that the name of the Company does not get spoil. I hope & wish that I get my problem resolved without paying a single penny from my pocket.

regards,
Sangeeta Bageshwar

I purchased Electrolux spilt AC 1.5 ton 5 star. I am very unhappy with the condition. The AC hardly worked for an year, after that its stopped cooling.It is not working . I tried contacting Electrocute many time, but never get any proper response. Always fake commitments and promises, I hardly get any reply from them. i would never recommend anyone to go for Electrolux, very bad company. Please someone help me to resolve my problem.

Hi, i purchased a microwave oven with grill, model # m/o g20m. Bb-cg from star cj on 13/10/2014 with an offer valid that time for 5 years warrenty on magnetron (Papers attached). Now recently it was not working properly (Heating) hence raised a complaint in customer care by mr. Ravi kumar. An engineer visited my house on 26/06/2018 and replaced switches and magnetron. He charged me rs.2408 (Magnetron rs. 1850 + switches rs. 175 + service charges rs. 384), when i asked him to remove charges for magnetron he said that the warrenty is not valid on this model # m/o g20m. Bb-cg, and is only valid on model # m/o g20m. Ww-cg.
Since it was never required earlier i did not verified that.
Please advise how to handle this as this is making me not happy, before going to consumer forum or social media, i thought of raising it to you to get this resolved.
Request your assistance at the earliest as i would like that amount to be refunded. All the documents are attached for your referrence.
You can reach me on ;
Gaurav sharan
[protected]
Sharan. [protected]@rediffmail.com

Hi, i have been using this fridge for good 13 years and have faced lot of problems with its cooling... By now we must have got each n every part of it either repaired or changed! Now its as good as an almirah! Plz i need coil of this fridge... Plz let me know from where to arrange this! As its electrolux service is pathetic... Once the product is sold they dont give...!!!

As per kind information i am staing at patna., i have purched automatic washing machine from electrolux on 4/4/2016.
I have make complain to customer service no. On 22/06/2016 that water is leaking from my washing machine.
But now a day not a single person has been visited at my home to take care by company side.
So please help me
Regards,
Rajnish kumar
Mo. No.-[protected]

This is in reference to the air conditioner i purchased from vijay sales on 13 june 2016. The day the air-conditioner was installed it was in the working mode. But now as i placed the complaint on 17/6/2018 that the room was not at all cool even though we tried to decrease the temperature, so i called your service center and got it checked with the technician on next day and he checked thoroughly and specified a defect in fan motor. He assured...

I had purchased electrolux 3star inverter a/c last year and the warranty period for the same is for 5years, previous month i had an issue with the a/c gas leakage and i tried to contact electrolux customer service, after making numerous calls to them, they finally arranged a technician to visit at my place, he informed me that a part of my spilt a/c need to be replaced and it will be free of cost as it comes under warranty period, he assured me to return within 7 days with the necessary help but it has been 20days now and no sign of any such person and even the customer service has been just assuring to resolve my problem within 24hours by just wasting my time. Its been more than a month i am suffering in this heat without an air conditioner.

Kindly resolve this as soon as possible or else i will have to approach consumer court for this matter.

Mayur boricha
[protected]
A/c purchased from vijay sales andheri west mumbai

Hi
I am bhargav thakkar ([protected]). I have a problem with my air conditioner.ac is leaking water from wings. I have also been not given yearly free service after purchase. So also look at it. It is first time i have seen ac is throwing water back from wings. Can u please send a engineer on below address:

203, ramkrishna flat,
26 alkapuri society,
Near c. H. Jewellers,
Alkapuri,
Vadodara - 39007

I am very disappointed from the electrolux service, has taken a. C of eletrolux just because dealer suggested me a good customer service although there are lots of options available in the market however now i think i made a wrong decision by buying this a. C, its been a year only and i have been calling and calling to customer care again and again as issues in my a. C keep coming and coming. You tell me in this hot season if your customer service team will take 42-72 working hours to fix my a. C then i think i should buy a cooler instead of a. C. Now kindly arrange a technician/electrician visit to my home, h. No-13/1763, qazi ka mohalla, saharanpur-[protected]

Looking for a positive response and a visit today itself.

I purchased electolux ac last year since than it had cooling problem i complained to company for the same many times but nothing had happened, no body is bothered to resolve the issue, last month on 20/5/18 one of the engineer visited and he had taken the some electronic part with him and assured to replace the same tomorrow, since last month i have to live without ac and nobody is bothered to resolve the issue, this is the most horrible experience of my life.

Regards
Anuj jain
[protected]

We had bought a washing machine from electrolux on 20/09/2017. The drum of the washing machine was not working after around 4-5 months from the purchase. For this problem, we had lodged a complaint with the customer care on 2/4/2018 with complaint no kol[protected]. After that a company guy came after 3 days and he told us that the drum needs to be replaced. And he had verbally confirmed that the drum will be replaced in one week. After that we kept calling the authorised service centre (Shreesh touch) as well as the customer care again and again. But they didn't give any response. Only thing they did was delaying the service for about 2 months. When he asked them so as to why it's taking so much time for the drum to be replaced, the authorised service centre guys started misbehaving with us. They didn't respond to any of our queries. Mr gopal supposedly the regional manager just tried to delay things and was very rude over the phone. Also when we called on the service centre no. The ladies who picked up the phone there i. E sampa dey and swati couldn't respond to the queries. Whenever we asked them when is the machine is going to be taken up for service we got really unprofessional responses from them. Don't know why a multinational company like electrolux wants to hire such staff and degrade the name of their companybu authorising such service centres. It was almost 2 months since we had lodged the complaint. Till then what we had got in return was just fake promises and rude behaviour. Finally when they picked up the washing machine from our house on 6/6/2018they had said that they will deliver the machine in around on 13/06/2018 i. E. Today. We are a working couple so we need to stay at home and take leave from our work if someone is coming to deliver the washing machine. My wife had taken leave from her work today as the washing machine was supposed to be delivered today. And when the machine was not delivered till afternoon, my wife called the service centre so as to ask when that machine is going to be delivered. To my sheer surprise they said it can't be delivered today and it will take some more time. And when my wife tried to point out that you could have informed us if you were not going to deliver the product today since my wife had taken leave for today the employee at the service centre ms sampa datta started insulting my wife and stared using despicable words over phone for my wife which i could not even discuss in this complaint so as to just maintain the sanity of the forum. I fail to understand why does a company like electrolux hires such people in their company who just want to insult their customers and providing no incremental benefit to the company. This could happen to anyone. I mean we buy some gadget or anything just to ease our work not make our life miserable. I really want that some strict action must be taken against these electrolux employees so that no one should face the harassment that we have faced in the last 2 months. I request the concerned authority to take a stern action against such instances. It's not even about taking back the machine. But the manner in which the staff talks to the customer should be taken care of. I hope my plight doesn't fall on deaf ears. I am attaching the complaint letter mentioning the date on which complaint was lodged

Hi,
Last 10 days i tried to contact to your customer service center on [protected].
Most of the time they put me on hold till 20 minutes to 40 minutes. Always received a voice that our customers executive was busy on other call, please wait. After 10days of follow up finally contacted today morning and they refuse to receive my ac service request, mr. Gaurav told me that you bought this product on 25th may 2017, now your 1 year is over. You have to pay charge while technician will visit. Now please let me know no communication received from electrolux regarding ac service. Only one service 1 avail as on date. Don't break my trust about your brand. With regards kindly arrange technician for free service.
Regards
Vardhaman kanodia

I had purchased a top loading washine machine six months back which developed a snag. The matter was brought to notice to the cm care dept of electrolux who informed that the drum is to be replced
After one month of continous follow up for the replacement i was told that the drum can be replaced but i would have to pay rs 1400 for the carrying cost even though the machine is within the warranty period.
Have written to the cm care a no of time but receiving no response
Very pathetic after sales service of electrolux

I am nitin dhawan, r/o c-3/28, janakpuri, new delhi-110058.
This is in reference to an air conditioner (Es18m5c-altr) bought from ep electronic paradise pvt. Ltd, shop no. 5, dda commercial complex, janakpuri, new delhi-58 ([protected]@yahoo.com) (H. O - 13, vaishali, pitampura, new delhi-110034) vide bill dated 16.06.2016 and invoice numbered jp/r-1638/2016-17 in my name for an amount of rs. 29, 500/-. Bill being attached for reference.
The air conditioner was installed by your executive installed the same on the very next day. The document of free installation was signed by me in return. To our surprise, water started leaking out of the air conditioner after a few days and we contacted your customer care and your executive visited our place to fix the problem. The water leaking problem was fixed for the time being.
The year next i. E 2017, the air conditioner again started leaking and we this time complained electrolux as well as ep electronic pvt. Limited. An executive again visited my residence and adjusted the air conditioner. Since we are not technically sound in this, we again thought that the problem is fixed and the water would not leak, not knowing what exactly the technician/executive has fixed. The problem was faced twice last year and temporary adjustments were done by your executives. (Records from your end may be seen)
This year i. E 2018 again the same problem is faced by us in the air conditioner. Sufficient amount of water is leaking in the room from the air conditioner. When we complained yesterday i. E 26.05.2018, we received a call from your executive from company namely mr. Rajesh ([protected]) and your executive (Sonu) visited our premises and after checking the same informed us that there are serious installation issues since the beginning. The a. C would have to be removed, the entire unit of exhaust of the a. C would have to be removed and reinstalled. And further, the installation charges would have to be borne by us. Sonu left stating that since he is not prepared with equipment to do the same, shall visit again. Shocked at the way the complaints are being handled, feeling cheated as the installation was prima-facie a onus of the company and since two years we have been facing problems because of company’s services being faulty and now the charges for the same have to be borne by us, we again called electrolux who gave me the number of area manager - as stated from number [protected]. When i called on this number, the person messaged that he is ‘ on his way” (Screenshot being attached).
There is nothing that has progressed since then. To point out my concerned showing deficiency in services and calling us to take legal recourse now would be :
1. The installation in the first place was not done properly.
2. The leaking of water from the unit/air conditioner has been pointed out ever since the unit was installed but no proper service has been provided.
3. Since 2016 itself the same problem is being pointed out but in vain. Temporary solutions are being provided.
4. For installation problem being pointed out from the time of purchase, now after being harassed on every season, we are being asked to pay for the same shows that the installation was done faulty in the first place for the very reason to usurp money on account of this now.
It is rather a very bad experience with electrolux which calls for serious actions legally. It is not just about the installation, it is in your terms that incase we get the instrument installed by someone else, there is no damage coverage by you. However, installation by you which leads us to two years of harassment and means of extracting money on account of faulty first installation by you is not even a question to be answered from your end.
Request you to fix the issue within 48 hours, hours, failing which i shall be left with no other option but to proceed legally.
For further actions from your end please.

I am inder preet singh from qadian, punjab india and i am govt. Employee. I bought electrlux ac from mahajan electronics, qadian... But this one is faulted piece... The company repair it many more times but it could not be ok.. Now its cooling problem.. The warranty is one month left.. I visit to the dealer’s shop approximately daily but the owner of the shop where i bough this ac did not give me any good response..

Service person came to house not done anything after service the ac is not working at all and vijaysales goregaon west not responding at all
Realy a pathetic service from electrolux and vijay sales team
Kindly let me know the status as no one us is ready to take action
Unfortunately i will not recommend anyone to go to vijay sales and to buy electolux product

Thanks & regards
Robert chettiar

Dear sir / madam,

This is divya nidhish joshi having mobile no registered with my product is [protected]. I have purchased this ac from vijay sales in november. Its just 6 months old and i have complained for second service. 10th may i have lodge complaint due to /no cooling and today is 18th may. No person has here for the service. Kindly look in the matter on priority basis.

Thanks & regards

Divya joshi - [protected]

To whomsoever it may concern

An official complaint against
Electrolux india goa
Fully automatic washing machine
Service centre goa panaji
Tel : [protected] & [protected]

• for not servicing washing machine well since purchase.
Inspite of generous tips etc on visits etc.
• not extending warranty. Inspite of repeated reminders. Hence, delays caused lapse in extended warranty.
• asking for service charges of inr 750 with incomplete work.
(Money payment is not the issue. Do your job well & honestly. Not cheating.)

● service man vikas [protected]
(The main crook & culprit) demanding for money & threatening with no service in goa for electrolux if his demands are not met.
And has not attended to my emergency complaints since 7 days now.
Not allowing extended warranty facilities also.

● service man sriram [protected]
(The crook culprit's side kick/partner)
Installed a new gear box & within 60 days, trouble & noise begun, again like the original existing problem.
He was supposed to get my extended warranty done much before time.
But no sign or response from him till the normal warranty expired & now they demanding money for what!?!

What sort o[censored]ntrained, unprofessional & underpaid service technicians has electrolux hired in goa!?! Extortion of money through shrewd evil tactics.

Why should i pay service charges when i am not happy & my washing machine is not working?

No response to my emergency complaints calls since 7 days. Water rotting in the washing machine & cannot be drained out.

I am lodging a complaint with calangute police station shortly and
I will be approaching consumer court soon for the same.

Washing machine
Electrolux
6.5 serena
Fully automatic
09 04 2016
From elisha enterprises
Calangute goa 403516

Electrolux products are good
But the services are very bad & unprofessional
Especially in goa

Please change the entire service team in panaji goa
May 2018

From
Completely dissatisfied customer
Aaron de souza photographer
[protected] calls
[protected] whatsapp
[protected]@gmail.com
Calangute goa india 403516