Electrolux India Complaints & Reviews

We had the misfortune to buy an electrolux washing machine. The installation was done by their authorised service centre quick service centre. We were also conned into taking additional amc. Now after hardly 2 yrs. We find that the service company is now not attending their calls. When we called electrolux the technician they sent wants to change the tub at a cost of rs.3500/-. I asked him about the amc he says tub is not covered. I am not even sure that he is telling the truth. After 2 days a girl called and asked if i was satisfied with the service. I said no. Silence after that. Is there any other option than dragging this company to the court?

Hi, would like to inform you that we are facing issues with Electrolux split AC. We called engineer thrice in last 4 months as water was leaking and ice forming in the ac. We spent 10726 rupees in the last 4 months. THE AC PROBLEM IS YET NOT RESOLVED. We have called the engineer again & we need to pay him for the visitining charges too. The Engineer who visited was from Srishti Enterprises and they said that they have changed the coyal and wall. But I am sure that they have not changed the parts but just repaired it, or even if they have done it, they have not replaced with the genuine parts as this issue should not have continued. Srishti enterprises took double charge for servicing and stole wall of the ac as well. When we complained Electrolux customer services for the extra charge taken by the engineer, they said that " We need to contact Srishti Enterprises as Electrolux are not responsible for it" Now my concern is - I have called Electrolux customer care and they have send the engineer who have over charged us. It is not my duty to call third party for refund. As per me I have paid to Electrolux engineer and it Electrolux duty to get my money refunded. My registered number with Electrolux is [protected] or [protected]. Please reply me asap on [protected]@gmail.com.

Thanks
SushilThanks

I have registered complain about my microwave on 8 july and after so many days technician came and said magnetron is not working need to replace for this you have to pay 2500 i told magnetron is in warranty for three years and its been only one year, but he totally denied and took visit charge for nothing doing as he just opened and close and from then i am just mailing to your customer care calling but mr hrishikesh mahanta from silchar area (Area manager) he jst says he dont have magnetron let me check and cut the phone even he dont receive the call dont even care i am facing problem... Horrible service from electrolux.. If you will not contact me and change my magnetron i will file case in consumer forum against electrolux and file a fir for cheating and mental harrassment. My complain no was guw[protected]. Now its your duty to take this matter i am fed up of calling him

Respected sir,

I have microwave oven purchased your branded company, at purchased. Time i have taken amc, i have logged complaint your tell free no [protected] gur[protected]dt24/07/2017, engg come to my house, i show the bill and amc, in amc clear mention ft 01/06/2014 to 01/06/20018, and i have paid rs 2050for amc, one year warranty+ 3 year,

Engg telling me your warranty is not punch in our card, it is customer mistake,
Pl look the matter urgently
Gobind ram aggarwal mobile no [protected]

Dear Sir,

Subsequent to your mail, your service engineer visited our place and clicked a few pictures after checking the unit. He did verbally admit that it is a manufacturing defect.

Today I got a call from Mr.Sudhir Area Manager that one more person will come and inspect??
Now I am completely exhausted and feel that you are not serious enough to resolve my issue.

Can you conclusively confirm the following?

a) On which day you will replace the unit?
b) Compensate for the damages to the wall.
c) Compensate for the harassment, inconvenience, and discomfiture due to Nonfunctioning o[censored]nit.

Hope you will put yourself in my position-see it from my prospective and resolve it without getting into bureaucratic procedure rest I am constrained to seek redressed through other forums

Regards

Satish Kumar Sathoo

From: Email [mailto:[protected]@vgmail.in]
Sent: Tuesday, July 11, 2017 12:57 PM
To: Satish Sathoo
Cc: Sachin-Kathuria-----; mritunjaytvgmail.in-----; Sudhir-Kumar---
Subject: Re: RE: RE: RE: Problem in ELECTROLUX Split AC comp-DEL[protected], Purchased On 12th April 2017

Dear Satish,

We apologize for the inconvenience caused. We are in continuous follow up with the team regarding your concern and will be back with an update soon. Kindly allow us some time to resolve your complaint.

Warm Regards,
Customer Support Team

•••
On 10:20 AM Jul 11, Satish Sathoo wrote:
Dear Sir,

We appreciate that you have sent service team yesterday i.e. 10th July, who did complete the assignment and left the site.
I regret to inform that AC worked for Two hours since then it use less (scrap) lying in our house.
I request you to change the unit with brand new in next 48 hours or I shall have to proceed for legal action.
Please note I have purchased unit on 7th April 2017, since then your service team has visited my place FOUR times to resolve the problem, but they have not able to set it right.
It clearly confirms that there is major manufacturing issue which is beyond your control.

Regards
Satish Kumar Sathoo
[protected]

From: Email [mailto:[protected]@vgmail.in]
Sent: Monday, July 10, 2017 4:30 PM
To: Satish Sathoo
Cc: Sachin-Kathuria----; mritunjaytvgmail.in----; Sudhir-Kumar--
Subject: Re: RE: RE: Problem in ELECTROLUX Split AC comp-DEL[protected], Purchased On 12th April 2017
Dear Satish,
We understand that you're upset. We never intended this inconvenience. However, we would like to inform you that the concern is already sent to our team for assistance and resolution will be provided at the earliest.

Warm Regards,
Customer Support Team

•••
On 02:20 PM Jul 10, Satish Sathoo wrote:
Dear Sir,
Every time, there is a different version from the service team.
Kindly arrange to address the issue on a priority, from last 15 days you people are making only stories.
Disappointed with Electrolux team.
Satish Kumar Sathoo
From: Email [mailto:[protected]@vgmail.in]
Sent: Monday, July 10, 2017 2:01 PM
To: Satish Sathoo
Cc: Sachin-Kathuria---; mritunjaytvgmail.in---; Sudhir-Kumar-
Subject: Re: RE: Problem in ELECTROLUX Split AC comp-DEL[protected], Purchased On 12th April 2017

Dear Satish,

We apologize for the inconvenience caused. We are looking into your concern, kindly bear with us in the interim. We assure you that our service team will get in touch with you shortly.

Warm Regards,
Customer Support Team

•••
On 10:18 AM Jul 10, Satish Sathoo wrote:
Dear Sir,
With reference to your last mail, I had taken up matter with your ZSM MR.MRITUNJAY, since then I am continuously in touch with Mr. Sudhir ASM and Mr. Pradeep ([protected]).
I appreciate the steps taken by Electrolux team to resolve my issue, after 16 days of complaint yesterday i.e. 9th June at 5 PM, so called Engineer Mr. Umesh came to attend my complaint, unfortunately he was not able to set the things in proper way and left the site at 10 PM, without completing the task on hand and left with a request will come tomorrow as I am not carrying Gas Cylinder, besides he was not able to connect electric circuit, it is surprising that the Engineer who had come to fix the things without proper tools and knowledge.
As I observed he was not aware about the indoor machine, I presume he was changing cooling coil for the first time and was unskilled to accomplish the job which is relevant from attached pictures.
ATTACHED PICTURES CLICKED AFTER YOUR SERVICE ENGINEER LEFT THE SITE
On one hand he was not able to fix the problem, on the other hand he has spoiled entire wall for which you have to own the responsibility.
Service team of Electrolux cannot wash hands from the responsibilities for which they have been hired by company. This way I feel I am being harassed by Electrolux and it is against the norms set by the government.
As you are not able to set indoor unit in a working condition, I request to please change indoor unit with new one immediately.
Regards
Satish Kumar Sathoo
[protected]

From: Email [mailto:[protected]@vgmail.in]
Sent: Tuesday, July 4, 2017 3:25 PM
To: Satish Sathoo
Cc: Sachin Kathuria; mritunjaytvgmail.in; Sudhir-Kumar
Subject: Re: Problem in ELECTROLUX Split AC

Dear Satish,

Greetings from Customer Support!

We are working diligently to resolve your problem at the earliest possible. Your support is extremely important for us. For any further enquiry/status, you may also get in touch with our Zonal Service Manager on the below given contact details:

Name: MRITUNJAY TRIAR
Mobile number: [protected]
Email id: [protected]@vgmail.in

Thank you for your patience and support.

Warm Regards,
Customer Support Team

•••
On 01:40 PM Jul 04, Satish Sathoo wrote:
Dear Sir,
This is with regards to the problems I have been facing with my Electrolux split AC 1.5 ton, purchased on[protected] vide VNo 380-UGD04-17SI 650 from M/S Vijay sales Noida,
I would say that I am the most Dissatisfied and disgruntled customer, on 24thJune I lodged complaint that there is no cooling of newly purchased AC against complaint no: - DEL[protected], the person attended complaint on 26th June and after checking both indoor and outdoor units noted that there is multiple leakage in cooling Coil (Indoor Unit) which need to be replaced as it is manufacturing defect, on spot he informed seniors with a request please arrange the cooling coil.
Since then I have been constantly in touch with 1. Service Centre ([protected]) 2. Mr. Sudhir ASI ([protected]) 3.Mr. Sachin Katuria Manager ([protected]) and still the problem has not been resolved.
Yesterday evening I have been informed by ([protected]) that the Cooling Coil is not available with the company, the only alternative is repairing the existing cooling coil.
Sir, since it is manufacturing defect cooling coil need to be replaced not repaired, it seems there is lot of communication gap with service center and company executives based at Delhi, we are being misguided merely with the intention to fleece.
Kindly arrange to address the issue on a priority and without any excuses

Regretfully

Satish kumar Sathoo
[protected]
Delhi

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I am living as a paying guest, working in a nearby hospital, doctor by profession. My landlord had installed elctrolux ac in april of 2017. Ever since then, the ac has had some problem or the other. First there was some leakage, then some compression problems. The service executive outright told me that the ac's compressor does not work at temperatures above 45 deg c. Recently again i asked my landlord to lodge a formal complaint no - gur [protected] on 6th of july and has till not been resolved. I personally spoke to some mr shauwik, a costumer executive who promised me that some one will attend to this problem till 8pm tonight, but no one has come. I am literally fed up of this ac and want this useless box to be thrown away and demand a refund so that i can replace it with a better product, like lgs ac.

Dear sir
We from sree enterprises bangalore registered as authorized service center for electrolux through quick customer electronic service pvt ltd, by depositing rs 40000 within a month the service for electrolux was taken over by tekcare which is under videocon
While quick customer electronic services pvt ltd promised and confirmed to pay back out standing amount of rs 23910 within two months, we were told that tekcare under videocon which is now providing the service has taken the responsibility to settle the amount. Now no one is taking responsibility. Please help us recover
Address in mumbai we were communicating is as below
Pe electronics ltd
Quick customer electronic pvt ltd
Ground floor
Oshiwara jogeshwari west
New link road
Mumbai
400102

From
Selvam. R
Sree enterprises
Bangalore

We have recently purchased a microwave. After few months, now it is not working and no heat is being generated. The complaint was logged on 8th june, 2017. I had received a sms that ban[protected], will be serviced by karthik[protected] svc point [protected]. After one week the technician visited our home. He mentioned that some parts need to be replaced and he will fix the machine next day. But he never came back, though i had tried several times to reach him on his mobile, but he hasn't picked up my phone. Also, i called the customer care and reported the same. Two weeks have passed and no action has been taken. I am very much disappointed with the after sales service and would like to escalate to the highest authority, so that prompt action is taken on my concern.

I had bought the electrolux microwave oven in january 2017 by shop cj site.

But it was not working - so we called the customer - care but the answer was really a negative one.
And we are facing too much of the problems - that oven is not working.
Dealer address:-
Nsa tradex privet limited
Building no -664, mohhala-sibban pura in front of sewa nagar, main delhi meerut road, ghaziabad - up
Pin-201003
My number - [protected]

I have requested (Ahm[protected]) for service of an electrolux ac for 15 days.
No one is attending my call properly. I have been calling daily for this and i was told to stay home (17/06/2017) so that my request can be attended which i did despite it was inconvenient for me (It happened the second time. I had to do the same thing 5 days back). And since morning i have been calling on the number which i have received on message.

It's the most pathetic service i have encountered so far. Your service engineers simply do not care whether anybody is busy. Let me know if i should apply for leave for an entire week just for ac service

This mail is to bring to you notice that we have purchased a brand new air conditioner on 14th may. Within 2 months of the purchase the air conditioner is not working properly. We have made several complaints despite that we have not received satisfactory services.

It is quite shocking to see that brand new air conditioner is not working properly. Request you to kindly look into the same at the earliest or else we will be forced to got to consumer court.

Also find the enclosed reference numbers for which we have raised complaints
Ahm[protected]
Ahm[protected]

The contact numbers sent on the message are not reachable. The service people who are send give a standard answer that the person from other company will come and get the same fixed.

Sir,
With reference to my product "es 18m5c altw 1.5t split ac electrolux" purchased on 16 april, 2016 and serviced by your personnel around 15 days back for defect (Water leaking from internal unit) for a payment of rs. 500/-, the same problem has recurred almost 5 days back. I submitted a complaint with the dealer "much more digital, tinsukia (Assam)" as well as at your guwahati office (Mr. Guha) over phone.
Till date no one has bothered to solve the problem. This is a serious issue of customer negligence and hence i request you to attend the same immediately, latest by tomorrow.
Regards,
Customer - devashis bose,
Gadadhar road 39 a, po chabua,
District - dibrugarh (Assam)

[protected]; [protected] (Cell)

My name is vijay kumar bandi. My ac i was purchased last year june 14 2016, and its gas was finished and oil leaking, i was taken this as form my local shop name trivenu furniture, jagtial, karimnagar, telangana. Mobile no [protected]
I was given complaint to him 3 weeks back but they are not taken any action on this problem. Please find solution to this problem.
My phone no is [protected]

I have purchased electrolux ac on month of feb 2017, & company promised for warranty and 3 free service in a1 year,
But when i call to company customer care for free service and explain some difficulties they booked my compains but nobady didn't attended and two times call to customer care but didn't get any satisfy answers, they are not interesting to provide the service after purchasing the product

Sir
it is highly objectionable that your firm does not supply spare parts, when company has sold product then why you don't supply spares parts of fridge,
because bring a bad name for the company. Evidently, I will sale your product at minimum cost and would like to suggest to my near and dear not purchase this low quality product because they have very poor service
Your dealer and care taker of service center tells to come four times to find a product he is Azad Electrical outside Makhu gate
plz make spare3 parts available and maintain eroding quality of items of company

I am having an Electrolux Kelvinator Refrigerator (double door). The main door handle is hanging. I would like you to let me know whether the handle can be got repaired/replaced. This refrigerator is 2004 model and is working fine except the handle problem as shown in the photo. Shall be grateful if you could let me know whether it can get replaced/repaired.

Quero compartilhar um comunicado que mandei ao grupo electrolux e a forma tô_nem_aí como me responderam por twitter. Em resumo, fui tratado como um cachorro pedinte, e não como consumidor que deveria ser respeitado.

Email ao grupo electrolux
=
Dear investor reletion manager [protected]@electrolux. Se & mr jonas. [protected]@electrolux.com

Cc.: merton. [protected]@electrolux. Se; maria. [protected]@electrolux. Se; aniel. [protected]@electrolux.com; paul. [protected]@electrolux.com; sandra. [protected]@electrolux.com. Br; richelle. [protected]@electrolux.com. Au; sheila. [protected]@electrolux.com. Br; silvia. [protected]@electrolux.com. Br; eloise. [protected]@electrolux.com; clive. [protected]@electrolux.com; elisabeth. [protected]@electrolux. De; phoebe. [protected]@electrolux.com; monique. [protected]@electrolux.com; [protected]@dmcpr.co. Uk; angela. [protected]@electrolux. It; kinya. [protected]@electrolux.com; wendy. [protected]@electrolux.com; eloise. [protected]@electrolux.com; richelle. [protected]@electrolux.com; andrea. [protected]@electrolux.com; dominika. [protected]@electrolux.com; pamela. [protected]@electrolux.com; ja-eun. [protected]@electrolux.com; marisa. [protected]@electrolux. Es; erika. [protected]@electrolux.com; daniel. [protected]@electrolux.com; madeleine. [protected]@electrolux. Ch; phoebe. [protected]@electrolux.com; [protected]@dmcpr.co. Uk; eloise. [protected]@electrolux.com; elizabeth. [protected]@electrolux.com; [protected]@electrolux.com; [protected]@electrolux. Se; henrik. [protected]@electrolux. Se; francesco. [protected]@electrolux. It; paolo. [protected]@electrolux. It; esther. [protected]@electrolux. De; corey. [protected]@electrolux.com; daniela. [protected]@electrolux.com; angelo. [protected]@electrolux.com; sue. [protected]@electrolux.com; chris. [protected]@electrolux.com; patrícia. [protected]@electrolux.com. Br; sacmidiassociais. [protected]@electrolux.com. Br

I hope this letter comes to the attention of electrolux’s management group, boards directors and ceo.

Dear representatives,

I feel sure thar electrolux global company values by its constumers. It is not a practical applied by brazilian electrolux team.

I am writing to complaint about a serious disorder experienced due to the lack of commitment of electrolux brazil.

I have tried to solve the problem using the better way to all. Brazil electrolux team proposed a date to solve the complaint, and unfortunately they don’t care to commitments made. I have spread the history by mail, by twitter, by phone, and the unique answer available is to wait. Please let’s to think together, is it reasonable to stay almost 30 days without a blender at home? I think, no.

By this reason, i had decided share my terrible experience with you, so i could make responsible people aware the size of disorder that they have caused.

In march, 15 i had noticed to vendas. [protected]@electrolux.com. Br; daniel. [protected]@electrolux.com; paul. [protected]@electrolux.com; sandra. [protected]@electrolux.com. Br; sheila. [protected]@electrolux.com. Br; sandra. [protected]@electrolux.com. Br; silvia. [protected]@electrolux.com. Br; sandra. [protected]@electrolux.com. Br; monique. [protected]@electrolux.com; kinya. [protected]@electrolux.com; eloise. [protected]@electrolux.com; daniel. [protected]@electrolux.com; paul. [protected]@electrolux.com; [protected]@lojaelectrolux.com. Br; samuel. [protected]@electrolux.com. Br; contato. [protected]@electrolux.com. Br; [protected]@electrolux.com; erik. [protected]@electrolux. Se; christina. [protected]@electrolux. Se; [protected]@electrolux. Se; peter. [protected]@electrolux. Se; charlotte. [protected]@electrolux. Se; maria. [protected]@electrolux. Se; adriana. [protected]@electrolux.com. Br; [protected]@electrolux.com; jadrison. [protected]@electrolux.com. Br; the following:

“estou enfrentando dificuldades para achar peça de reposição para o liquidificador powermix 5 velocidades + pulsar (Pbe11) 127v da electrolux, adquirido no site da própria rede, sob protocolo de compra v919930elux-01, datado de 12fev2014.
Acontece que a jarra/copo do liquidificador, por desgaste natural do produto, após 03 anos de uso, vem apresentando problemas e assim desejo comprar peça de reposição.
Tais peças não são facilmente encontradas, quiçá existentes. Neste intuito aguardo orientações da electrolux para solucionar este problema relatado.
Complementarmente lembro-os que consoante código de defesa do consumidor, art. 32. Os fabricantes e importadores deverão assegurar a oferta de componentes e peças de reposição enquanto não cessar a fabricação ou importação do produto e parágrafo único. Cessadas a produção ou importação, a oferta deverá ser mantida por período razoável de tempo, na forma da lei.
Em pesquisa rápida, percebe-se que o produto ainda é comercializado nas grandes lojas de varejo (http://www.americanas.com.br/produto/[protected]/liquidificador-power-mix-pbe11...⇄ portanto não havendo que se falar em qualquer hipótese de exclusão de responsabilidade.”
=
“i am having trouble finding spare parts for the electrolux powermix 5 speed + pulsar (Pbe11) 127v blender, purchased on the network's own website, under purchase order v919930elux-01, dated 12fev2014.
It turns out that the blender jar / cup, due to natural wear of the product, after 03 years o[censored]se, has been presenting problems and thus i want to buy spare part.
Such pieces are not easily found, perhaps existing.in this regard, i am waiting for electrolux guidelines to solve this reported problem.
In addition, i remind them that according to consumer protection code, art. 32. Manufacturers and importers shall ensure the supply of components and spare parts for as long as the manufacture or importation of the product does not cease and sole paragraph. Once the production or import is stopped, the offer must be maintained for a reasonable period of time, in accordance with the law.
In quick research, it is noticed that the product is still marketed in large retail stores (http://www.americanas.com.br/produto/[protected]/liquidificador-power-mix-pbe11...⇄ + volts), so there is no need to mention any possibility of exclusion of liability. "

After this complaint, we started a negotiation and having finished in april, 28. To cut a long history in short, we came to the conclusion of an amount that i should pay, would have to return the broken apparatus, and other requirements. So, note that since april 20 i am without a blender.

And also note, the whole problem is due to the failure of the original product, and for lack of spare parts here in brazil, extend the electrolux not complying with legal requirements.

After long time of wainting, i wrotte to electrolux the following:

“prezados, estou contactando sacmidiassociais. [protected]@electrolux.com. Br a vários dias, aguardando um posicionamento de vocês quanto ao meu caso (Protocolo[protected], e vocês estão se fazendo de mortos. Por favor, pronunciem-se quanto ao meu problema. Estou a muito tempo sem liquidificador, e passando por problemas terríveis devido a falta do aparelho eletrodoméstico.”acontece que o descaso é tamanho, que não consigo obter data na qual receberei os produtos em casa. Ligo no[protected] e me falam para esperar. Por email, me respondem para aguardar que estarão postando o produto. Ninguem da electrolux quer me dizer quando acabará meu desprazer de não ter liquidificador em casa e passar por todos os transtornos que a falta do produto vem a causar.”
=
“dear, i am contacting sacmidiassociais. [protected]@electrolux.com. Br for several days, waiting for a position of you regarding my case (Protocol[protected], and you are becoming dead. Please speak about my problem. I am long without a blender, and going through terrible problems due to the lack of the appliance."it turns out that the negligence is size, that i can not get a date on which i will receive the products at home. I call[protected] and they tell me to wait. By email, i respond to wait to be posting the product. None of the electrolux wants to tell me when it will end my displeasure of not having liquidifier at home and go through all the inconveniences that the lack of the product comes to cause.”

So, after that they contacted me and ask to wait. After the deadline of the agreement, still asked to wait another 10 days.

I understand that this behavior is not the right one for a serious company. Has anyone cared about my problem during these long almost 30 days? Discovered the problem why did not they strive to solve it in a much shorter time?

For this case, i am waiting for answers, because the impressions that remain show that electrolux is not a very correct company and that it does not care for its customers.

Best regards.
=

Resposta do sac electrolux por twitter

=
Hello joao, like we said earlier, the brazilian team is working on finding a solution to the problem with your blender. They have also asked you to please contact them directly as they are the only ones who can give you a solution. The people you have emailed cannot and do not have the possibility to help. We will temporarily have to block you for spamming.
=

I have registered a complaint on freezer box issue of my Refrigerator and Arind (Mobile Nr: [protected]) from Electrolux has come collected a money of 3000/- and run away. I tried to reach him, he is not attending my call. After some time, he responded that you can call deepak kumar (mobile nr: [protected]), now he is also not responding. Now who is responsible? Now I am not recommending any Electrolux products. I hope after writing on this blog, I can get some solutions

I logged a complaint on 14th May 2017 for my refrigerator it’s been 4 days and no one taking care to visit & fix the issue.

Their staff just giving false commitment & I’m now really disturbed with such ignorance & such poor customer service.

I called up the area incharge & told him about the situation & seriousness of the issue. But I don’t think they even bother about customer feedback or any issues, since they always commit saying "it will be done today only", but it never happened...

To - The Vice President (Marketing), Date[protected]
M/S. Electrolux Kelvinator Ltd - Gurgaon (Haryana)

dear sir we have purchased a fridge of above model and now we want to replace accessories of above fridge but unable to purchase from market since it is not available there.
Our machines details are as per below -

- Model - ERP 245 FF, - Capacity - 235 Ltrs.
- PNC No[protected], - Sr. No[protected]