Electrolux India Complaints & Reviews

Since 2 months we have complaints regarding refrigerator they have send service people which spoiled my running refrigerator also and till date have complained several time but no response they have taken money also and now they are sending us wrong sms to us that my house was locked so couldn't attend the company have given service contract to cheaters and company making money so after sale service they should close down indian operation if you cant manage it

Hi sir i am very much sorry to say i had very bad experience purchasing of electrolux washing machine from day one i was getting problems till date i am facing it in just 7 months of time it had been repaired there time still problems has not been shortout all the equipment are not working even pump is not working properly all items are in bad condition even person came for repair he also told it is company fault i need the solution
Zahid

Purchased electrolux 1.5 t split ac one year back (April 2016) from vijay sales chembur, as soon as the warranty period got over the gas leaked and i was told an expense of 7000 towards repair. (In sept 2017)
Is this what is expected of a one year old ac??
Indeed very disappointed about the product i purchased!!
I request a refund for the product i have purchased

I have purchased electrolux 6.2kg top load washing machine on dated 24th apr'2016 through flipkart, till now it is being repaired 8 nos of times in span of last 1.5 years (Currently machine is under warranty). Basic problem of the machine is remained same till now since the first complaint.
Eventually i fed with the machine as well as the service of electrolux in my area (Jamnagar) in these last 1.5 years by repetitive repairs, also company taking min 15 to max 60 days for repairing each time, hence i may use the machine hardly 6 to 7 months since i bought.
Recent complaint i launched on 3rd sep with ref no: raj[protected], till now no response from the service department, i wrote a mail to customer care many times, but their reply will be the same as they will get back soon. Also i have called the area service manager and zonal service manager as informed by customer care, but their phone will be always busy or they put it on hold after they pick the call. Finally no other way than to take a legal help.

On 13 sep i placed complaint for replacement of handle that had broken. I was given complaint number pun[protected]. Today the service person visited. He refitted the old broken handle with larger screws.

This is temporary fix. The plastic holding the screws is cracked and will not hold. When i insisted on a new handle service person said he would have to place an order and it would take 10 days. He insisted on payment of service charge and gave threat that complaint would be cancelled if service charge was not paid.

I refused to pay the service charge and said i have placed complaint for broken handle and he should not have come at all without the new handle. I will be happy to pay the service charge when the new handle is fitted. I have written my feedback on the customer service sheet that the service person brought. Please look into this matter and arrange to provide a new handle.

This is complain about my new ac bought in march which has been not been repaired for the second time after the first time was not repaired correctly. There has been a delay for 10 days to provide proper services by svc service center and mr nawab. On repeatedly calling the said service center i am still to get service and repairs. My complain to the customer care was also dealt very casually with the phone rep laughing at my anguish. Shame on the people to recruit such shoddy people and repair centers.

Unfortunately i have bought a washing machine from electrolux from kanankandy sales from valanchery. Dealer. It is not working properly for the last 3weeks. Last week 2boys came to check the machine. They broke the body as they could not unscrew the body. They ran off without solving the problem but spoiled my machine. I called the dealer but they have no interest in service only in sales. I called the service centre but they said they can't do anything. I have to go for legal help.

I want to know this machine dryer capasiter, what walt capasiter i have to use, because dryer get badged on side wall while start for dryer. Original capasiter value i dont know, by mistake i fix with more walt, so is it possible because of that high walt capasiter it's rotate very fast and banged on side wall. I changed mountings of dryer than also it banged, so i'm curious to know what's problem.

Hi, i'm using fully automatic washing machine. Suddenly water is not getting out during dryer. I have raised the complaint on 6th august 2017. Still now they didn't resolve it. The service guy who came for service totally damaged that spring control and after that he told us that parts is not available and will bring it back in another 2 days. Now almost 2 weeks gone. Still they kept us parts pending. If i call custercare they are also not providing proper details. 6 to 7 times i called them and they said will send reminder mail to service centre. I don't know who will expedite further. Please let me know whom we need to contact further. Thanks in advance.

We had the misfortune to buy an electrolux washing machine. The installation was done by their authorised service centre quick service centre. We were also conned into taking additional amc. Now after hardly 2 yrs. We find that the service company is now not attending their calls. When we called electrolux the technician they sent wants to change the tub at a cost of rs.3500/-. I asked him about the amc he says tub is not covered. I am not even sure that he is telling the truth. After 2 days a girl called and asked if i was satisfied with the service. I said no. Silence after that. Is there any other option than dragging this company to the court?

Hi, would like to inform you that we are facing issues with Electrolux split AC. We called engineer thrice in last 4 months as water was leaking and ice forming in the ac. We spent 10726 rupees in the last 4 months. THE AC PROBLEM IS YET NOT RESOLVED. We have called the engineer again & we need to pay him for the visitining charges too. The Engineer who visited was from Srishti Enterprises and they said that they have changed the coyal and wall. But I am sure that they have not changed the parts but just repaired it, or even if they have done it, they have not replaced with the genuine parts as this issue should not have continued. Srishti enterprises took double charge for servicing and stole wall of the ac as well. When we complained Electrolux customer services for the extra charge taken by the engineer, they said that " We need to contact Srishti Enterprises as Electrolux are not responsible for it" Now my concern is - I have called Electrolux customer care and they have send the engineer who have over charged us. It is not my duty to call third party for refund. As per me I have paid to Electrolux engineer and it Electrolux duty to get my money refunded. My registered number with Electrolux is [protected] or [protected]. Please reply me asap on [protected]@gmail.com.

Thanks
SushilThanks

I have registered complain about my microwave on 8 july and after so many days technician came and said magnetron is not working need to replace for this you have to pay 2500 i told magnetron is in warranty for three years and its been only one year, but he totally denied and took visit charge for nothing doing as he just opened and close and from then i am just mailing to your customer care calling but mr hrishikesh mahanta from silchar area (Area manager) he jst says he dont have magnetron let me check and cut the phone even he dont receive the call dont even care i am facing problem... Horrible service from electrolux.. If you will not contact me and change my magnetron i will file case in consumer forum against electrolux and file a fir for cheating and mental harrassment. My complain no was guw[protected]. Now its your duty to take this matter i am fed up of calling him

Respected sir,

I have microwave oven purchased your branded company, at purchased. Time i have taken amc, i have logged complaint your tell free no [protected] gur[protected]dt24/07/2017, engg come to my house, i show the bill and amc, in amc clear mention ft 01/06/2014 to 01/06/20018, and i have paid rs 2050for amc, one year warranty+ 3 year,

Engg telling me your warranty is not punch in our card, it is customer mistake,
Pl look the matter urgently
Gobind ram aggarwal mobile no [protected]

Dear Sir,

Subsequent to your mail, your service engineer visited our place and clicked a few pictures after checking the unit. He did verbally admit that it is a manufacturing defect.

Today I got a call from Mr.Sudhir Area Manager that one more person will come and inspect??
Now I am completely exhausted and feel that you are not serious enough to resolve my issue.

Can you conclusively confirm the following?

a) On which day you will replace the unit?
b) Compensate for the damages to the wall.
c) Compensate for the harassment, inconvenience, and discomfiture due to Nonfunctioning o[censored]nit.

Hope you will put yourself in my position-see it from my prospective and resolve it without getting into bureaucratic procedure rest I am constrained to seek redressed through other forums

Regards

Satish Kumar Sathoo

From: Email [mailto:[protected]@vgmail.in]
Sent: Tuesday, July 11, 2017 12:57 PM
To: Satish Sathoo
Cc: Sachin-Kathuria-----; mritunjaytvgmail.in-----; Sudhir-Kumar---
Subject: Re: RE: RE: RE: Problem in ELECTROLUX Split AC comp-DEL[protected], Purchased On 12th April 2017

Dear Satish,

We apologize for the inconvenience caused. We are in continuous follow up with the team regarding your concern and will be back with an update soon. Kindly allow us some time to resolve your complaint.

Warm Regards,
Customer Support Team

•••
On 10:20 AM Jul 11, Satish Sathoo wrote:
Dear Sir,

We appreciate that you have sent service team yesterday i.e. 10th July, who did complete the assignment and left the site.
I regret to inform that AC worked for Two hours since then it use less (scrap) lying in our house.
I request you to change the unit with brand new in next 48 hours or I shall have to proceed for legal action.
Please note I have purchased unit on 7th April 2017, since then your service team has visited my place FOUR times to resolve the problem, but they have not able to set it right.
It clearly confirms that there is major manufacturing issue which is beyond your control.

Regards
Satish Kumar Sathoo
[protected]

From: Email [mailto:[protected]@vgmail.in]
Sent: Monday, July 10, 2017 4:30 PM
To: Satish Sathoo
Cc: Sachin-Kathuria----; mritunjaytvgmail.in----; Sudhir-Kumar--
Subject: Re: RE: RE: Problem in ELECTROLUX Split AC comp-DEL[protected], Purchased On 12th April 2017
Dear Satish,
We understand that you're upset. We never intended this inconvenience. However, we would like to inform you that the concern is already sent to our team for assistance and resolution will be provided at the earliest.

Warm Regards,
Customer Support Team

•••
On 02:20 PM Jul 10, Satish Sathoo wrote:
Dear Sir,
Every time, there is a different version from the service team.
Kindly arrange to address the issue on a priority, from last 15 days you people are making only stories.
Disappointed with Electrolux team.
Satish Kumar Sathoo
From: Email [mailto:[protected]@vgmail.in]
Sent: Monday, July 10, 2017 2:01 PM
To: Satish Sathoo
Cc: Sachin-Kathuria---; mritunjaytvgmail.in---; Sudhir-Kumar-
Subject: Re: RE: Problem in ELECTROLUX Split AC comp-DEL[protected], Purchased On 12th April 2017

Dear Satish,

We apologize for the inconvenience caused. We are looking into your concern, kindly bear with us in the interim. We assure you that our service team will get in touch with you shortly.

Warm Regards,
Customer Support Team

•••
On 10:18 AM Jul 10, Satish Sathoo wrote:
Dear Sir,
With reference to your last mail, I had taken up matter with your ZSM MR.MRITUNJAY, since then I am continuously in touch with Mr. Sudhir ASM and Mr. Pradeep ([protected]).
I appreciate the steps taken by Electrolux team to resolve my issue, after 16 days of complaint yesterday i.e. 9th June at 5 PM, so called Engineer Mr. Umesh came to attend my complaint, unfortunately he was not able to set the things in proper way and left the site at 10 PM, without completing the task on hand and left with a request will come tomorrow as I am not carrying Gas Cylinder, besides he was not able to connect electric circuit, it is surprising that the Engineer who had come to fix the things without proper tools and knowledge.
As I observed he was not aware about the indoor machine, I presume he was changing cooling coil for the first time and was unskilled to accomplish the job which is relevant from attached pictures.
ATTACHED PICTURES CLICKED AFTER YOUR SERVICE ENGINEER LEFT THE SITE
On one hand he was not able to fix the problem, on the other hand he has spoiled entire wall for which you have to own the responsibility.
Service team of Electrolux cannot wash hands from the responsibilities for which they have been hired by company. This way I feel I am being harassed by Electrolux and it is against the norms set by the government.
As you are not able to set indoor unit in a working condition, I request to please change indoor unit with new one immediately.
Regards
Satish Kumar Sathoo
[protected]

From: Email [mailto:[protected]@vgmail.in]
Sent: Tuesday, July 4, 2017 3:25 PM
To: Satish Sathoo
Cc: Sachin Kathuria; mritunjaytvgmail.in; Sudhir-Kumar
Subject: Re: Problem in ELECTROLUX Split AC

Dear Satish,

Greetings from Customer Support!

We are working diligently to resolve your problem at the earliest possible. Your support is extremely important for us. For any further enquiry/status, you may also get in touch with our Zonal Service Manager on the below given contact details:

Name: MRITUNJAY TRIAR
Mobile number: [protected]
Email id: [protected]@vgmail.in

Thank you for your patience and support.

Warm Regards,
Customer Support Team

•••
On 01:40 PM Jul 04, Satish Sathoo wrote:
Dear Sir,
This is with regards to the problems I have been facing with my Electrolux split AC 1.5 ton, purchased on[protected] vide VNo 380-UGD04-17SI 650 from M/S Vijay sales Noida,
I would say that I am the most Dissatisfied and disgruntled customer, on 24thJune I lodged complaint that there is no cooling of newly purchased AC against complaint no: - DEL[protected], the person attended complaint on 26th June and after checking both indoor and outdoor units noted that there is multiple leakage in cooling Coil (Indoor Unit) which need to be replaced as it is manufacturing defect, on spot he informed seniors with a request please arrange the cooling coil.
Since then I have been constantly in touch with 1. Service Centre ([protected]) 2. Mr. Sudhir ASI ([protected]) 3.Mr. Sachin Katuria Manager ([protected]) and still the problem has not been resolved.
Yesterday evening I have been informed by ([protected]) that the Cooling Coil is not available with the company, the only alternative is repairing the existing cooling coil.
Sir, since it is manufacturing defect cooling coil need to be replaced not repaired, it seems there is lot of communication gap with service center and company executives based at Delhi, we are being misguided merely with the intention to fleece.
Kindly arrange to address the issue on a priority and without any excuses

Regretfully

Satish kumar Sathoo
[protected]
Delhi

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I am living as a paying guest, working in a nearby hospital, doctor by profession. My landlord had installed elctrolux ac in april of 2017. Ever since then, the ac has had some problem or the other. First there was some leakage, then some compression problems. The service executive outright told me that the ac's compressor does not work at temperatures above 45 deg c. Recently again i asked my landlord to lodge a formal complaint no - gur [protected] on 6th of july and has till not been resolved. I personally spoke to some mr shauwik, a costumer executive who promised me that some one will attend to this problem till 8pm tonight, but no one has come. I am literally fed up of this ac and want this useless box to be thrown away and demand a refund so that i can replace it with a better product, like lgs ac.

Dear sir
We from sree enterprises bangalore registered as authorized service center for electrolux through quick customer electronic service pvt ltd, by depositing rs 40000 within a month the service for electrolux was taken over by tekcare which is under videocon
While quick customer electronic services pvt ltd promised and confirmed to pay back out standing amount of rs 23910 within two months, we were told that tekcare under videocon which is now providing the service has taken the responsibility to settle the amount. Now no one is taking responsibility. Please help us recover
Address in mumbai we were communicating is as below
Pe electronics ltd
Quick customer electronic pvt ltd
Ground floor
Oshiwara jogeshwari west
New link road
Mumbai
400102

From
Selvam. R
Sree enterprises
Bangalore

We have recently purchased a microwave. After few months, now it is not working and no heat is being generated. The complaint was logged on 8th june, 2017. I had received a sms that ban[protected], will be serviced by karthik[protected] svc point [protected]. After one week the technician visited our home. He mentioned that some parts need to be replaced and he will fix the machine next day. But he never came back, though i had tried several times to reach him on his mobile, but he hasn't picked up my phone. Also, i called the customer care and reported the same. Two weeks have passed and no action has been taken. I am very much disappointed with the after sales service and would like to escalate to the highest authority, so that prompt action is taken on my concern.

I had bought the electrolux microwave oven in january 2017 by shop cj site.

But it was not working - so we called the customer - care but the answer was really a negative one.
And we are facing too much of the problems - that oven is not working.
Dealer address:-
Nsa tradex privet limited
Building no -664, mohhala-sibban pura in front of sewa nagar, main delhi meerut road, ghaziabad - up
Pin-201003
My number - [protected]

I have requested (Ahm[protected]) for service of an electrolux ac for 15 days.
No one is attending my call properly. I have been calling daily for this and i was told to stay home (17/06/2017) so that my request can be attended which i did despite it was inconvenient for me (It happened the second time. I had to do the same thing 5 days back). And since morning i have been calling on the number which i have received on message.

It's the most pathetic service i have encountered so far. Your service engineers simply do not care whether anybody is busy. Let me know if i should apply for leave for an entire week just for ac service

This mail is to bring to you notice that we have purchased a brand new air conditioner on 14th may. Within 2 months of the purchase the air conditioner is not working properly. We have made several complaints despite that we have not received satisfactory services.

It is quite shocking to see that brand new air conditioner is not working properly. Request you to kindly look into the same at the earliest or else we will be forced to got to consumer court.

Also find the enclosed reference numbers for which we have raised complaints
Ahm[protected]
Ahm[protected]

The contact numbers sent on the message are not reachable. The service people who are send give a standard answer that the person from other company will come and get the same fixed.