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1.4
Updated: Jan 4, 2025
Complaints 216
Resolved
34
Unresolved
182
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eMudhra reviews & complaints page 8

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S
Saikrishnaa58
from Delhi, Delhi
Dec 26, 2020
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Our dsc application is pending for ca verification. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis.
Application id[protected].
eMudhra customer support has been notified about the posted complaint.
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We apologies for inconveniences caused.

We request you to furnish the application ID / Registered Mobile Number for us to check and assist you accordingly.
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    M
    MyIndia Growing
    Dec 18, 2020
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    Call to Emudhra for help for pin, un skilled customer support staf[censored]sed all the remaining attempts and said your token has been locked
    so you have to purchase new one

    good policy of company learning of staff on customer money and earning so learning by urning

    and when i checked in deatil i found they are using china chinees software
    very poor situation
    eMudhra customer support has been notified about the posted complaint.
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      P
      Pushpanayak
      Dec 14, 2020
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      Address: India

      Emudhra has yet not provided the Invoice of Payment made for purchase of Digital signature
      eMudhra customer support has been notified about the posted complaint.
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      We apologies for inconveniences caused.

      We request you to furnish the application ID / Registered Mobile Number for us to check and assist you accordingly.
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        W
        willt
        from Bengaluru, Karnataka
        Dec 4, 2020
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        Dsc[protected] not appoved
        eMudhra customer support has been notified about the posted complaint.
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          B
          Baskaralex
          from Powai, Maharashtra
          Nov 30, 2020
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          I have applied for DSC and completed the formalities on 26th Nov'20. Due to technical issue in online & offline links of emudhra, i can't able to edit the org. address. Need urgent support.

          The web portal is easy till the payment, later it is difficult to complete the formalities.

          The technical issue reported on 26th Nov'20. But the issue is not resolved till today.

          Very poor support
          eMudhra customer support has been notified about the posted complaint.
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          We apologize for the Inconvenience caused.

          We request you to furnish the Application ID and contact number for us to check and assist you further in regards to edit the organization address.
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            A
            Ash0110
            Oct 22, 2020
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            Resolved

            We have raised DSC request for both of our directors and have completed full payment 10 days ago. But not getting any support from emudhra side in closing these issues despite repeated emails and calls. Please don't drag this any further and let us know what best we can do to complete the process ASAP. Is there any place where I can escalate this issue?

            PFB the application details of both the applicants.

            Application ID: 10811574
            Applicant Name: A ROSELIN RAJ

            Application ID: 10810958, 10810959
            Applicant Name: JESUDAS ARUMAIRAJ

            Customer calls are always on hold and no proper response to emails as well. Application is pending for long and our current Digital signature has expired leaving us with no valid DSC. Due to this all our works are pending and we are forced to pay unnecessary interests on several govt related taxes. Can someone escalate and complete this or refund my payment and all the interest amounts we've ended up paying to the government
            Apr 30, 2021
            Complaint marked as Resolved 
            Resolved
            eMudhra customer support has been notified about the posted complaint.
            Oct 22, 2020
            Updated by Ash0110             Ticket raised on 13th October - #186642
            Not a small progress till now.
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              N
              Narra Lakshmireddy
              Oct 1, 2020
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              Address: FOLT NO 403, VIVEKANANDA APPATMENTS, KUKATPALLY

              In partner id, i will added my credit balance but status showing pending
              +1 photos
              eMudhra customer support has been notified about the posted complaint.
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              We apologies for inconvenience caused.

              We request you to furnish the Partner ID / Registered Mobile Number for us to check and update the status of the payment made to the partner portal.
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                R
                Rjesh Kumar
                Sep 17, 2020
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                Address: Zirakpur

                Dsc authentication failed on e-procurement site
                +1 photos
                eMudhra customer support has been notified about the posted complaint.
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                Dear Customer,

                In continuation to your telecon with Mr. Satish, we understand that the issue related to the digital signature certificate has been resolved.
                Reply
                Dear Customer,

                In continuation to your telecon with Mr. Satish, we understood that the issue related to digital signature certificate has been resolved.
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                  T
                  Trend Setter Associates
                  Sep 11, 2020
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                  Our dsc application is pending for ca verification since 8 days. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis.
                  Application id[protected]
                  8 days have passed but my application is not verified yet. I complained emudhra site many times but no action has been taken by emudhra team.
                  So, i requested you again do my verification very soon
                  Thank you
                  eMudhra customer support has been notified about the posted complaint.
                  Sep 11, 2020
                  Updated by Trend Setter Associates                   Our dsc application is pending for ca verification since 3 days. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis.
                  Application id[protected]
                  3 days have passed but my application is not verified yet. I complained emudhra site many times but no action has been taken by emudhra team.
                  So, i requested you again do my verification very soon
                  Thank you
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                    C
                    Chinmoy Kumar Saha
                    Sep 9, 2020
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                    Address: [email protected]

                    I Shri Chinmoy Kumar Saha had choosen DSC for multi purpose (i.e. Class 2), but I got mail where noted that I applied for Class 3.
                    Application ID: 10620459
                    Applicant Name: CHINMOY KUMAR SAHA.
                    If more amount will be paid for correction this, I shall must do this.
                    eMudhra customer support has been notified about the posted complaint.
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                      D
                      digu567
                      Aug 19, 2020
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                      Address: 3rd Floor, Sai Arcade, Outer Ring Road, Devarabeesanahalli Bangalore South India - 560103

                      I have applied for dsc application on 18 august 2020 at 2.00 pm my application no is 10456183. But its ra approval is pending. Please help me for give me ra approval. As soon as possible.
                      +1 photos
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                        N
                        norms.labourlaws Norms
                        Aug 12, 2020
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                        Address: Norms Management Private Limited, Ernakulam,.

                        We are the partner with name and styled as "m/s. Norms management private limited" at ernakulam. We have applied a digital signature vide application number 9463549 months back. But ca verification is pending still. Please verify the same as early as possible.
                        eMudhra customer support has been notified about the posted complaint.
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                          R
                          Ramaswamy Janakiraman
                          from Nattam, Tamil Nadu
                          Aug 3, 2020
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                          Request for challenge code and not yet received we try it on emudhra offical website solution not been done. So we requesting for challenge code.
                          eMudhra customer support has been notified about the posted complaint.
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                            H
                            Hanumaraddi G S
                            Jul 15, 2020
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                            Dsc provider with mobile number ([protected]) have not delivered promised dsc as i have paid ₹2000 to above number through phonepe
                            As i asked for refund he is not responding to query
                            +1 photos
                            eMudhra customer support has been notified about the posted complaint.
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                              V
                              vhkris
                              Jul 13, 2020
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                              Application no: 10140181
                              I had applied for dsc along with usb token on 25th june 2020 and have clearly mentioned the address for delivery o[censored]sb token. But unfortunately your people dispatched the same to my registered address. Since 29th june i have been highlighting this issue to your customer care but it seem it is falling on deaf ears. I have been regularly mailing as well as calling customer care but it is of no use. Kindly request you to cancel this request and arrange for refund of the amount paid for dsc. Regret to inform that i am getting one of the worst services which i will raise it with mca along with all the proofs.
                              eMudhra customer support has been notified about the posted complaint.
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                              Still no response not have not acted upon the complaint.
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                              Still awaiting response & action from eMudhara.
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                                S
                                sanjaykyadav51
                                Jun 27, 2020
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                                Our dsc application is pending for ca verification since 8 days. We are not able to do anything without dsc. I am requesting you to please verified my application as much soon as possible. Done as priority basis.
                                Application id[protected]
                                3 days have passed but my application is not verified yet. I complained emudhra site many times but no action has been taken by emudhra team.
                                So, i requested you again do my verification very soon
                                Thank you
                                eMudhra customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 30, 2020
                                eMudhra Customer Care's response                                 We are continuously trying to reach on registered mobile but no response from your end. please provide convenient time to close the complaint
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                                  K
                                  K Sanmath Hegde
                                  from Ponnampet, Karnataka
                                  Jun 7, 2020
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                                  Address: 3rd Floor, Sai Arcade, Outer Ring Road, Devarabeesanahalli Bangalore South India - 560103

                                  Hi, my dsc emudhra application no. And my application date is 5th of march 2019. My dsc is important for me to apply for e-tenders. Therefore i had applied dsc (Digital signature certificate) by completing all required formalities as well as payment through emudhradegital.com dated on 5.03.2019. But still this company's internal system is not giving me any clue to resolve my issue. Due to which i can't download my certificate. Please note, i had tried their customer support center and email id also. But no answer is received. They are telling that the video verification is pending, i ha tried video verification 1000 times its giving error. I had missed couple of tenders which was a loss to me, i am having tenders on wensdays, if i miss it the damages i wil claim from emudhra.
                                  eMudhra customer support has been notified about the posted complaint.
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                                  We apologize for the inconvenience caused.

                                  We request you to furnish your application details for us to check and resolve.
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                                    mayur21_21
                                    from Thane, Maharashtra
                                    May 27, 2020
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                                    Hi, my dsc emudhra application no.9933804 and my application date is 21st of may 2020. My dsc is important for me to complete my further legal activities related to mca and tax issues. Therefore i had applied dsc (Digital signature certificate) by completing all required formalities as well as payment through emudhradegital.com dated on 21.05.2020. But still this company's internal system is not dispatching my dsc token nor given me any clue to resolve my issue. Due to which i can't download my certificate. Please note, i had tried their customer support center and email id also. But no answer is received.

                                    Meanwhile i had a chat with this company's mumbai office personal who suggest me to pay extra rs.500 to him against the physical token after that he will going to arrange physical usb token of my name within 2 hr. But i didn't follow such unethical practice.

                                    Here i am concerned about my dsc. Therefore please help me to resolve this issue.
                                    eMudhra customer support has been notified about the posted complaint.
                                    View replies
                                    We would like to inform you that the USB token delivery was delayed due to the lock down on the wake of covide-10.

                                    However, the USB token is delivered now
                                    Reply
                                    eMudhra Customer Care's response, Jun 18, 2020
                                    Verified Support
                                    We would like to inform you that the USB token delivery was delayed due to the lock down on the wake of covide-10.

                                    However, the USB token is delivered now. Please confirm
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                                      J
                                      jigneshpatel786
                                      May 22, 2020
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                                      Dear sir,

                                      We have received certificate from e mudhra for 2 year validity & our old certificate was expired on dec, 2019.
                                      I told me i have old certicate pandrive so kindly download in same pandrive
                                      When i download the certificate in my old pan drive he dint told me that please check your name to is same as old certificate so my new certificate is not valid as per the government website so that i ask for refund or re issue new certificate but he didnot reply any things so kindly do not issue any certificate from emudhra they are not good for services
                                      eMudhra customer support has been notified about the posted complaint.
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                                      Refund amount which we had paid you because we have not required your certificate
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                                      eMudhra Customer Care's response, May 25, 2020
                                      Verified Support
                                      We are continuously trying to reach customer on their registered mobile number. unfortunately we are not getting proper response from customer end to close issue.

                                      As per our records customer has applied digital signature certificate in the name of "JIGNESHBHAI JESINGBHAI PATEL" with the application number 9923638, 9923637 and the same was downloaded on 19-May-2020 14:53.

                                      Application was filled by customer himself and the application was duly signed by applicant stating "The information provided in this form is true & correct to the best of my knowledge"

                                      Later on the same day customer has requested that the needs to download in different USB token. As per customer request we have reissued the certificate without any charges and the new application number WAS 9926739, 9926738.

                                      ON 20-May-2020 15:40 Customer has come back stating that the name provided in the application was incorrect and required certificate in the name of "PATEL JIGNESHBHAI J"

                                      Once the certificate is issued to the customer we would not be able to make any changes in the certificate.
                                      For any changes in the certificate once again customer has to undergo the KYC process.

                                      As the certificate is already issued and downloaded twice to the customer we would not be able to take the request for refund.
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                                        A
                                        Atique Rehman
                                        from Bhopal, Madhya Pradesh
                                        Apr 21, 2020
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                                        payment stuck

                                        Ms Sunita Agrawala made payment for eMudhra yesterday, She tried payment twice and both time payment was deducted but transaction is still showing as pending

                                        payment made by login https://esign.e-mudhra.com/login.jsp
                                        registered Mobile no: [protected]...
                                        +1 photos
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