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1.4
Updated: Jan 4, 2025
Complaints 216
Resolved
34
Unresolved
182
So far, so good. eMudhra is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope eMudhra will keep up the work and continue to help more customers with their concerns even better 🤝
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eMudhra reviews & complaints page 5

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S
sureshjindal123
from Delhi, Delhi
Dec 28, 2021
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Hi,

I applied for a Class 3 DSC from e-mudhra approx. 3 weeks back and completed all formalities from my end. The link is still showing "DSP Approval " as Pending.

Already written in twice for this but haven't received a response.

My request Id is: 13222807

Request the concerned authorities to resolve this ASAP as it is delaying my legal commitments.

Thanks!
eMudhra customer support has been notified about the posted complaint.
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    K
    [email protected]
    Dec 20, 2021
    Resolved
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    Resolved

    My application no. 13282902 is stuck at DSP approval pending, kindly approve it
    Dec 20, 2021
    Complaint marked as Resolved 
    Resolved within 1 hour ... thanks Emudhra customer service
    eMudhra customer support has been notified about the posted complaint.
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      N
      Narendrababu Raccha
      Dec 9, 2021
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      Dear team,

      It is showing DSP approval pending from so many days.
      Kindly resolve this issue or suggest us to proceed further for approval.

      Thank you.
      +1 photos
      eMudhra customer support has been notified about the posted complaint.
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        M
        Mani Army
        Dec 8, 2021
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        DSC/DSP approval is pending

        Our DSC approval is pending till now please look into it as we are much awaited.Our Enrolment for DSC[protected]....
        +1 photos
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        M
        Mariya Kalolwala
        from Noida, Uttar Pradesh
        Dec 2, 2021
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        My DSC Application is pending with DSP APPROVAL LEVEL for a past one week kindly resolve this issue.
        My DSC APPLICATION No. 13188840
        eMudhra customer support has been notified about the posted complaint.
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        We apologize for the inconvenience caused.

        As per our records the certificate vide application ID 13188840 is processed and the certificate is downloaded successfully.

        Regards,
        Team eMudhra
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          A
          ambati sai ram kumar
          Nov 23, 2021
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          Enrolment for DSC[protected]
          eMudhra customer support has been notified about the posted complaint.
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            A
            ankitraj.jannat
            Nov 21, 2021
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            Enrolment for DSC[protected] pending state
            eMudhra customer support has been notified about the posted complaint.
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              J
              jamilshaikh07
              Nov 19, 2021
              Resolved
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              Resolved

              Enrolment for DSC[protected], 13093194

              the DSP approval is taking lot of time.
              Could you please help get the approval at the earliest.

              Thanks
              Nov 19, 2021
              Complaint marked as Resolved 
              Thanks emudra
              eMudhra customer support has been notified about the posted complaint.
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                Y
                yesha rane
                from MUMBAI, Maharashtra
                Nov 10, 2021
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                Address: Tata power ,Near Sai baba Temple ,Michael Area

                Application ID : 13085232
                I have applied for DSC Class 3. The application status shows "DSP approval pending from partner". There is no action afterwards. Can you please take prompt action ? Need at Earliest..
                eMudhra customer support has been notified about the posted complaint.
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                  B
                  bichu baiju
                  Nov 5, 2021
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                  It is pending for more than a week.13058237
                  eMudhra customer support has been notified about the posted complaint.
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                  We apologize for the inconvenience caused.

                  We are glad to inform you that your certificate vide Application number 13058237 has been approved and the download credentials has been sent to your registered Mobile Number / Email ID. Hence, we request you to download the certificate with in 30days from the date of approval.

                  Regards,
                  Team eMudhra
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                    R
                    R SWASTHIK
                    Nov 5, 2021
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                    Application ID: 13070569

                    I have applied for DSC Class 3. The application status shows "DSP approval pending from partner". There is no action afterwards. Can you please expedite to resolve this and provide me DSC at earliest?
                    Thank you sir /madam
                    Hope it will resolve as soon as possible.
                    +1 photos
                    eMudhra customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 05, 2021
                    eMudhra Customer Care's response                     We apologize for the inconvenience caused.

                    We are glad to inform you that your certificate vide Application number 13070569 has been approved and the download credentials has been sent to your registered Mobile Number / Email ID. Hence, we request you to download the certificate with in 30days from the date of approval.

                    Regards,
                    Team eMudhra
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                      S
                      Skothari55
                      Oct 20, 2021
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                      Application ID : 13010291
                      I have applied for DSC Class 3. The application status shows "DSP approval pending from partner". There is no action afterwards. Can you please expedite to resolve this and provide me DSC at earliest?
                      eMudhra customer support has been notified about the posted complaint.
                      View replies
                      We apologize for the inconvenience caused.

                      We would like to inform you that the certificate vide Application number 13010291 is approved and ready to download. We request you to download the certificate with in 30 days.

                      Regards,
                      Team eMudhra
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                        A
                        Anant Dabadge
                        Oct 5, 2021
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                        Address: Pune, Maharashtra, India

                        I have purchased DSC class 3. I have done KYC and payment. I have received the token as well. The application is showing the status of pending DSC approval. Please let me know the procedure for solving the same.
                        Application ID = 12957202, 12957201
                        eMudhra customer support has been notified about the posted complaint.
                        View replies
                        Please use DSP at all the DSC's, apologies for the typo.
                        Reply
                        eMudhra Customer Care's response, Oct 6, 2021
                        Verified Support
                        We apologize for the inconvenience caused.

                        As per our records the certificate vide application ID 12957202, 12957201 is processed and the certificate is downloaded successfully.

                        Regards,
                        Team eMudhra
                        eMudhra Customer Care's response, Oct 6, 2021
                        Verified Support
                        We apologize for the inconvenience caused.

                        We tried reaching you on the registered mobile number, as we are unable to reach you, we request you to provide the convenient time for us to call and assist you.

                        Regards,
                        Team eMudhra,
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                          S
                          SKS RGP infra
                          Oct 3, 2021
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                          Address: Ramalingam nagar old suramangalam Salem district

                          Sir,
                          Application no .12583373
                          DSP Approval is long time pending, please find the issue,
                          eMudhra customer support has been notified about the posted complaint.
                          View replies
                          Sir, usb token received on 25.09.2021, but DSP approval is pending more than week
                          Reply
                          eMudhra Customer Care's response, Oct 6, 2021
                          Verified Support
                          We apologize for the inconvenience caused.

                          We tried reaching you on the registered mobile number, as we are unable to reach you, we request you to provide the convenient time for us to call and assist you accordingly.

                          Regards,
                          Team eMudhra,
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                            O
                            Omkar Nandode
                            Sep 30, 2021
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                            The DSP Approval for my DSC is pending for more than a week now. Please get the issue resolved ASAP.

                            Application ID[protected]
                            eMudhra customer support has been notified about the posted complaint.
                            View replies
                            We apologize for the inconvenience caused to you.

                            We request you to provide application id of the Digital Signature Certificate applied for us to check and resolve the issue.

                            Regards,
                            Team eMudhra.
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                              N
                              Nagarajar
                              from Shimoga, Karnataka
                              Sep 25, 2021
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                              My application number:[protected]
                              Kindly respond
                              eMudhra customer support has been notified about the posted complaint.
                              View replies
                              We apologize for the inconvenience caused to you.

                              We request you to provide application id of the Digital Signature Certificate applied for us to check and resolve the issue.
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                                A
                                anupamasasidharan
                                Sep 24, 2021
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                                Application number 12909624
                                Name :Anu Sasidharan. Had revoked my token to upgrade to token 3. DSP approval is pending.
                                eMudhra customer support has been notified about the posted complaint.
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                                Dear Customer,

                                We would like to inform you that the certificate vide Application number is 12909624 approved and downloaded successfully.

                                Regards,
                                Team eMudhra
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                                  K
                                  Ka6thik
                                  Sep 20, 2021
                                  Mar 14, 2023
                                  This thread was updated on Mar 14, 2023
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                                  Address: ESI Dispensary pappanaickenpalayam, coimbatore-641037,Tamilnadu

                                  My DSC Application is pending with DSP APPROVAL LEVEL for a past one week kindly resolve this issue.
                                  My DSC APPLICATION NO[protected]
                                  +2 photos
                                  eMudhra customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 21, 2021
                                  eMudhra Customer Care's response                                   Dear Customer,

                                  We would like to inform you that the certificate vide Application number 12859136 is approved and we request you to download the certificate with in 30 days.

                                  Regards,
                                  Team eMudhra
                                  View replies
                                  They claim to provide DSC within a day however my application is pending for DSP approval since 2 days. Can some one look into it and resolve asap? Enrollment number is 14155717, 14155718

                                  Dsp approval level - Comment #4012647 - Image #0
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                                  Dsp approval is pending with enrollment number[protected]. Please resolve this issue asap

                                  Dsp approval level - Comment #4014496 - Image #0
                                  Reply
                                  My DSP approval is showing pending.

                                  Dsp approval level - Comment #4055711 - Image #0
                                  Reply
                                  Hi,

                                  Our application is there for DSP approval for few days, could you please check and approve it?Application ID is:14680635

                                  Dsp approval level - Comment #4061799 - Image #0
                                  Reply
                                  Hi,

                                  Our application is there for DSP approval for few days, could you please check and approve it?

                                  Application ID is: 15431187, 15431186

                                  Dsp approval level - Comment #4093491 - Image #0
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                                  20 found this helpful
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                                    H
                                    Helpful Balance india
                                    Sep 7, 2021
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                                    My DSC application is pending for more than 1 month under DSP approval. Application id is 12682587. Please approve the same.
                                    eMudhra customer support has been notified about the posted complaint.
                                    Sep 14, 2021
                                    Updated by Helpful Balance india                                     Till now there is no update on this complaint
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                                      A
                                      Anthesh
                                      Sep 5, 2021
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                                      My Application No is 12808311 and my application is pending approval from DSP
                                      eMudhra customer support has been notified about the posted complaint.
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                                      Thank you. Issue got resolved.
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