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1.4
Updated: Sep 29, 2025
Complaints 217
Resolved
34
Unresolved
183
So far, so good. eMudhra is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope eMudhra will keep up the work and continue to help more customers with their concerns even better 🤝
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eMudhra reviews & complaints page 5

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N
nnpatel4u
Dec 31, 2021
Resolved
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Application Enrolment for DSC[protected] is pending for DSP approval. Kindly Approve on priority.
Jan 3, 2022
Complaint marked as Resolved 
DSP Approval process is completed and the activity is initiated further for token.
eMudhra customer support has been notified about the posted complaint.
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Application Enrolment for DSC 14155717, 14155718 is pending for DSP approval. Kindly Approve on priority.
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    S
    sureshjindal123
    from Delhi, Delhi
    Dec 28, 2021
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    Hi,

    I applied for a Class 3 DSC from e-mudhra approx. 3 weeks back and completed all formalities from my end. The link is still showing "DSP Approval " as Pending.

    Already written in twice for this but haven't received a response.

    My request Id is: 13222807

    Request the concerned authorities to resolve this ASAP as it is delaying my legal commitments.

    Thanks!
    eMudhra customer support has been notified about the posted complaint.
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      K
      [email protected]
      Dec 20, 2021
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      Resolved

      My application no. 13282902 is stuck at DSP approval pending, kindly approve it
      Dec 20, 2021
      Complaint marked as Resolved 
      Resolved within 1 hour ... thanks Emudhra customer service
      eMudhra customer support has been notified about the posted complaint.
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        N
        Narendrababu Raccha
        Dec 9, 2021
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        Dear team,

        It is showing DSP approval pending from so many days.
        Kindly resolve this issue or suggest us to proceed further for approval.

        Thank you.
        eMudhra customer support has been notified about the posted complaint.
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          M
          Mani Army
          Dec 8, 2021
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          Our DSC approval is pending till now please look into it as we are much awaited.Our Enrolment for DSC[protected].
          eMudhra customer support has been notified about the posted complaint.
          Verified Support
          Dec 13, 2021
          eMudhra Customer Care's response           We apologize for the inconvenience caused.

          As per our records the certificate vide application ID 13201230 is processed and the certificate is downloaded successfully.

          Regards,
          Team eMudhra
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            M
            Mariya Kalolwala
            from Noida, Uttar Pradesh
            Dec 2, 2021
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            My DSC Application is pending with DSP APPROVAL LEVEL for a past one week kindly resolve this issue.
            My DSC APPLICATION No. 13188840
            eMudhra customer support has been notified about the posted complaint.
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            We apologize for the inconvenience caused.

            As per our records the certificate vide application ID 13188840 is processed and the certificate is downloaded successfully.

            Regards,
            Team eMudhra
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              A
              ambati sai ram kumar
              Nov 23, 2021
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              Enrolment for DSC[protected]
              eMudhra customer support has been notified about the posted complaint.
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                A
                ankitraj.jannat
                Nov 21, 2021
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                Enrolment for DSC[protected] pending state
                eMudhra customer support has been notified about the posted complaint.
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                  J
                  jamilshaikh07
                  Nov 19, 2021
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                  Enrolment for DSC[protected], 13093194

                  the DSP approval is taking lot of time.
                  Could you please help get the approval at the earliest.

                  Thanks
                  Nov 19, 2021
                  Complaint marked as Resolved 
                  Thanks emudra
                  eMudhra customer support has been notified about the posted complaint.
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                    Y
                    yesha rane
                    from MUMBAI, Maharashtra
                    Nov 10, 2021
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                    Address: Tata power ,Near Sai baba Temple ,Michael Area

                    Application ID : 13085232
                    I have applied for DSC Class 3. The application status shows "DSP approval pending from partner". There is no action afterwards. Can you please take prompt action ? Need at Earliest..
                    eMudhra customer support has been notified about the posted complaint.
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                      B
                      bichu baiju
                      Nov 5, 2021
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                      It is pending for more than a week.13058237
                      eMudhra customer support has been notified about the posted complaint.
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                      We apologize for the inconvenience caused.

                      We are glad to inform you that your certificate vide Application number 13058237 has been approved and the download credentials has been sent to your registered Mobile Number / Email ID. Hence, we request you to download the certificate with in 30days from the date of approval.

                      Regards,
                      Team eMudhra
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                        R
                        R SWASTHIK
                        Nov 5, 2021
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                        Application ID: 13070569

                        I have applied for DSC Class 3. The application status shows "DSP approval pending from partner". There is no action afterwards. Can you please expedite to resolve this and provide me DSC at earliest?
                        Thank you sir /madam
                        Hope it will resolve as soon as possible.
                        eMudhra customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 05, 2021
                        eMudhra Customer Care's response                         We apologize for the inconvenience caused.

                        We are glad to inform you that your certificate vide Application number 13070569 has been approved and the download credentials has been sent to your registered Mobile Number / Email ID. Hence, we request you to download the certificate with in 30days from the date of approval.

                        Regards,
                        Team eMudhra
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                          S
                          Skothari55
                          Oct 20, 2021
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                          Application ID : 13010291
                          I have applied for DSC Class 3. The application status shows "DSP approval pending from partner". There is no action afterwards. Can you please expedite to resolve this and provide me DSC at earliest?
                          eMudhra customer support has been notified about the posted complaint.
                          View replies
                          We apologize for the inconvenience caused.

                          We would like to inform you that the certificate vide Application number 13010291 is approved and ready to download. We request you to download the certificate with in 30 days.

                          Regards,
                          Team eMudhra
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                            A
                            Anant Dabadge
                            Oct 5, 2021
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                            Address: Pune, Maharashtra, India

                            I have purchased DSC class 3. I have done KYC and payment. I have received the token as well. The application is showing the status of pending DSC approval. Please let me know the procedure for solving the same.
                            Application ID = 12957202, 12957201
                            eMudhra customer support has been notified about the posted complaint.
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                            Please use DSP at all the DSC's, apologies for the typo.
                            Reply
                            eMudhra Customer Care's response, Oct 6, 2021
                            Verified Support
                            We apologize for the inconvenience caused.

                            As per our records the certificate vide application ID 12957202, 12957201 is processed and the certificate is downloaded successfully.

                            Regards,
                            Team eMudhra
                            eMudhra Customer Care's response, Oct 6, 2021
                            Verified Support
                            We apologize for the inconvenience caused.

                            We tried reaching you on the registered mobile number, as we are unable to reach you, we request you to provide the convenient time for us to call and assist you.

                            Regards,
                            Team eMudhra,
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                              S
                              SKS RGP infra
                              Oct 3, 2021
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                              Address: Ramalingam nagar old suramangalam Salem district

                              Sir,
                              Application no .12583373
                              DSP Approval is long time pending, please find the issue,
                              eMudhra customer support has been notified about the posted complaint.
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                              Sir, usb token received on 25.09.2021, but DSP approval is pending more than week
                              Reply
                              eMudhra Customer Care's response, Oct 6, 2021
                              Verified Support
                              We apologize for the inconvenience caused.

                              We tried reaching you on the registered mobile number, as we are unable to reach you, we request you to provide the convenient time for us to call and assist you accordingly.

                              Regards,
                              Team eMudhra,
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                                O
                                Omkar Nandode
                                Sep 30, 2021
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                                The DSP Approval for my DSC is pending for more than a week now. Please get the issue resolved ASAP.

                                Application ID[protected]
                                eMudhra customer support has been notified about the posted complaint.
                                View replies
                                We apologize for the inconvenience caused to you.

                                We request you to provide application id of the Digital Signature Certificate applied for us to check and resolve the issue.

                                Regards,
                                Team eMudhra.
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                                  N
                                  Nagarajar
                                  from Shimoga, Karnataka
                                  Sep 25, 2021
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                                  My application number:[protected]
                                  Kindly respond
                                  eMudhra customer support has been notified about the posted complaint.
                                  View replies
                                  We apologize for the inconvenience caused to you.

                                  We request you to provide application id of the Digital Signature Certificate applied for us to check and resolve the issue.
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                                    A
                                    anupamasasidharan
                                    Sep 24, 2021
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                                    Application number 12909624
                                    Name :Anu Sasidharan. Had revoked my token to upgrade to token 3. DSP approval is pending.
                                    eMudhra customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We would like to inform you that the certificate vide Application number is 12909624 approved and downloaded successfully.

                                    Regards,
                                    Team eMudhra
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                                      K
                                      Ka6thik
                                      Sep 20, 2021
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                                      Address: ESI Dispensary pappanaickenpalayam, coimbatore-641037,Tamilnadu

                                      My DSC Application is pending with DSP APPROVAL LEVEL for a past one week kindly resolve this issue.
                                      My DSC APPLICATION NO[protected]
                                      eMudhra customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 21, 2021
                                      eMudhra Customer Care's response                                       Dear Customer,

                                      We would like to inform you that the certificate vide Application number 12859136 is approved and we request you to download the certificate with in 30 days.

                                      Regards,
                                      Team eMudhra
                                      View replies
                                      They claim to provide DSC within a day however my application is pending for DSP approval since 2 days. Can some one look into it and resolve asap? Enrollment number is 14155717, 14155718
                                      Reply
                                      Dsp approval is pending with enrollment number[protected]. Please resolve this issue asap
                                      Reply
                                      My DSP approval is showing pending.
                                      Reply
                                      Hi,

                                      Our application is there for DSP approval for few days, could you please check and approve it?Application ID is:14680635
                                      Reply
                                      Hi,

                                      Our application is there for DSP approval for few days, could you please check and approve it?

                                      Application ID is: 15431187, 15431186
                                      Reply
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                                        H
                                        Helpful Balance india
                                        Sep 7, 2021
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                                        My DSC application is pending for more than 1 month under DSP approval. Application id is 12682587. Please approve the same.
                                        eMudhra customer support has been notified about the posted complaint.
                                        Sep 14, 2021
                                        Updated by Helpful Balance india                                         Till now there is no update on this complaint
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