Epson India Complaints & Reviews

I have m 100 printer in my govt. School
School name : navapura (Kuna) ta. Mahemdavad dist kheda gujarat-387130 it is not working properly head belt problem of m 100 so i want to service it by epson. Serial no. Of printer is
S2xy027311 in company warranty period.. Iwant to service it at my address so kindly arrange. Address 768 jantanagar ramol road ahmedabad contact no. [protected] and [protected].

Request no. Nc[protected]

On july 16th i made a simple request for installation and demo of my printer l 4150, serial no. X4dj002190. I was given nearest service centre number and when i contacted the service centre he stated he will send someone. The service engineer called me to come and i requested him to come on saturday to which he agreed. Since then it's been 10 days no one came or called.

I called the service centre again today and the incharge says it may rain so no one will come. This is strange honestly!

I was using an hp printer earlier and never faced such kind of issues that too with 2 weeks of buying the product.

Can you help?

Regards,
Sanil nair

We had bought a printer in the month of may and from the day of installation the printer is giving problems and is not working properly. First there was problem with wifi printing. Then there were lines all across the coloured print. So we called the person from the company who came for installation mr maya shankar and he said to do the head cleaning from the computer which was surprising as a new product neads head cleaning which maybe due to the faulty printer or the make should be defective. We did the cleaning option from the pc and it got rectified and then again after 2 days the same lines started to appear and again we cleaned the head option. Just 2-3 days after the printer was purchased the display got blank it showed nothing and till today it is the same. So is it a good product?? When we do print out from tally sometimes the printing takes 15-20 minutes to print through the usb. Also when printing other documents pages are missed in between and sometimes there is no print of a particular print out. Then we have to give the print command again and then it prints sometime.

The company should either replace the product or payus back the amount as this product is not a standard printer and i feel after facing these issues that the company is engaged in manufacturing sub standard products. The technician who came today said that the call is pending for display.

My printers not working, my complain number is 5060264. know anybody contacts me . i call say yours printer out of warranty not home services provided you com my services center..[protected] nd [protected] mangers numbers not any respond. EPSON L 380 models. 10 day my printers not working nd my services center distant 80km not possible igoing.. plz help me..

Dear Sir,
1.this air force canteen has purchased a new Epson printer lx-310 on 11 jul 18.
2. this same had been installed on 11 Jul 18. but the very next day on 12 jul 18 the printer stopped functioning.
3.subsequently, complaint lodged. With regard to subject complaint no. the service engineer at Thane Zone was contacted repeatedly and requested on extreme earnest grounds for rectification of the printer.
4. reight hours have elapsed with no response.
5. The printer is used at this Air Force Canteen, point of sale . unserviceability leads to immense inconvenience to customers and Sale of goods.
6. request, kindly look forward into the issue as Sale on Saturdays and Sundays are huge in volume of goods as well as customer traffic.

I had bought a Epson L310 Printer 14/09/2017 and the having a good experience but now in March head was not working and after making printer in good condition now in July same problem i am facing. Please I appreciate if the you can see to the problem.
I am using Epson Printer for the last 3 Years i had never faced any problem as this time i am facing..

Dear Sir/ Madam
I am senior citizen customer.
I purchase the printer L380 (X2Q5248353) dated 14/2/2018, few month printer problem of black print and complain in epson customer care service on 2/7/2018, 5/7/2018 and service engineer on 07/07/2018 Repair of printer, service engineer ask the use the compatible ink my printer ink is original and second time service engineer on dated 10/7/2018 service engineer printer is not repair ask the printer head of damaged. Printer head changed the company. No response of company and service engineer.
My complain again and again. Please espon company requested the change my printer head. Please solve my problem.

Very very thanks for company

with regards.
R.K.Suri
Mobile No. [protected], [protected]

Dear Sir
I Purchased Epson L380 Printer On 09.06.2018 From Ghaziabad UP.
It Was Installed Today On 12.07.2018.
The Performance Of Printer Is Not At All Good.
The Black And White Photocopy Is Not Sharp.
The Scan Result Is Also Not Sharp, A Scanned Copy Is Enclosed.
Kindly Look Into The Matter And Send Some Expert Engineer To Resolve The Issues.
Thanks.
Akhilesh Gupta
51 Ugf, Express Garden Market
Vaibhav Khand, Indirapuram
Ghaziabad, U.P. 201014

GHAZIABAD, U.P. 201014

Hi,

Even after raising a complain against a fault for the purchased L655 printer against complain of "paper Jam", even though when there is no paper Jam . No action has been taken yet even after approx 2 months of registering the complaint request in customer care . I had to shell out 25k money and the printer is lying un-utilized . Kindly help .Please reach out to me @[protected]. I was promised that a technician would visit, but no one called .
Model C531C
Printer serial no :W8NY001536

Thanks
Punit

Sir
i Have purchased a M 200 printer with copier product from near epson out let in Calicut Kerala. its warrenty is not over. this product have complaint in while copying .. so i requst to attend this case as priorty. because this compaint make tensful..
serial no : S2LY185202
with respect saju calicut MOB: [protected]
MAIL : [protected]@gmail.com

Dear Team,
This is in reference with RMA number : INW[protected]

i Have purchased a product " EB-675Wi BUSINESS PROJECTOR", from authorised dealer few months back, but suddenly it starts giving a lamp error due to which it was not getting ON.
I called the local service center people, they came to check the device. They take more than 1 week to detect the problem, but was unable to diagonise the problem.
After which they said that they have to take my projector to the service center.

I handed over the same to them, and they created the case log. and after which they said that the lamp was faulty and it needs replacement.

Almost 20 days has passed but, they have not returned the product to me.
Whenever i used to call them and asked about the return, They says that the spare parts are not available and says me to talk to the Epson company personally to expediate the process.

This is too disgusting to hear on part of EPson service center, saying a customer to talk to Epson company itself and to arrange for the spare part.

WHy i will talk personally To Epson, when i have purchased the product which comes under manufacturing warranty.

I have not purchased the product to keep the same in service center for months and waiting the part to get replaced.

I am sending you the attachment of the job sheet (PFA).

If you can do the needful at your part, then do the same at the earliest.
otherwise, i have to knock the doors of Consumer Forum for the same.

Waiting for a quick reply.

Regards
Vaibhav Agarwal
[protected]

DEAR TEAM,

THIS IS TO BRING YOUR KIND ATTENTION TOWARDS FOLLOWING COMPLAINT :-

I have started up a restaurant for which I have purchased POS Software. The software company advised me to Purchase EPSON TM- T82 Model Printer for restaurant business for regular billing. So On MAY 29, I went to Nehru Place Market to Purchase TM- T 82 Model for my restaurant business. I went to GROOVY COMMUNICATIONS INDIA PVT. LTD., Registered address- Siddharth Palace, 2nd Floor, No. 207, Bulding No. 96, New Delhi 110019, Nehru Pl Market Rd, CSP Flats, Nehru Place, New Delhi, Delhi 110019.

So I asked Mr. Sanjeev Kumar ji, salesperson their that I require EPSON TM- T82 model thermal printer for my business. For which he said that it is available and most running product in restaurant business. So now he asked me if I want USB feature which is a new feature in this product. To which I said OK and purchased the product and paid cash. Due to his miscommunication or he purposelessly has handed over me the EPSON U220D model. I was not aware if that was thermal printer or not.

On July 5, My POS Software company executive came for setting up software on our laptop and asked me for newly purchased EPSON TM- T 82 Model. The moment we opened the box, we saw that the printer was not thermal model one that I requested . He said that sir this model will be not feasible for your restaurant business. Epson executive also came at the same time to which both replied that The dealer GROOVY COMMUNICATIONS INDIA PVT. LTD., have had purposely handed you over this model since they replied " That this model is less running in the market and dealer must be having this in stock so he purposely handed over you the product. Now on box manufacturing year is also December 2017, which means that dealer was not able to sell this product in long time."

I called GROOVY COMMUNICATIONS INDIA PVT. LTD on July 5th to replace the product to which they replied that first mail us the bill and explain the issue. The next day their was no response, so I went to their office on July 7, Saturday with unused printer and box. They accepted their fault and told us that they are ready to replace the model with EPSON TM-T82 Model. Now after 15 minutes they create NEW STORY, they say " Sorry sir, We will not able to replace product now as per EPSON GUIDLINES".

Dear EPSON TEAM, I am sorry but I feel CHEATED And misguided by epson dealer Groovy Communication seriously this would be my last purchase from EPSON company and I would notmake any purchase in future. I was a regular loyal EPSON consumer since very long time. I wasted my hard working INR 10500 money on this model which is brand new and unused.

Please look in to this issue and please help me resolve this issue as soon as possible since EPSON U220D model is not what I demanded for. I only asked sales person at Groovy Commnication India Pvt. Ltd. that I want EPSON TM- T82 thermal printer to which he replied there is USB feature also in it. So he purposely handed over me the wrong product which I feel is truly not acceptable. I am attaching bill for your reference and forwarded mail to which they have not replied yet.

Looking forward for your speedy action & response.

Thanks

Abhishek Anand
Team Vibes of Punjab Restaurant

[protected]
[protected]

EPSON Printer L 380 Serial Number X2Q[protected] C11CF43504 Purchased on 10/07/2017 is under repair. Kindly rectify it by free of cost under warrenty. 0n 04/07/2018 serviced by your service center
at CUDDALORE but the same problem is being now.
1) Printer does not work 100%,
2) Right end attention indicators both are blinking coninuesly (nonstop)
Yours Truly,
K.Muthukumarasamy,
Sathamampattu,...

Service centre city-rewa (m.p.) 486001
Service centre no.:- [protected]

Mein apney printer l365 ka priting head 2 month pahley charge pay kar kreplaced karwaya tha, , printing m dubara problem honey m service centre le k gaya tha wo log boley ki printing head phir khrab ho gayA h aur dubara mujhe 4000/- pay karna hoga.jabki mein 40-50 page hi print kiye thy.unka khana ki ki epson company printing head m signal one day ki bhi warranty nahi deti...

Dear sir, plz help us, aisa kaise possible h ki itney mahagey parts m company one day ki bhi warranty na de ..
Plz help

Epson lq 310 -mother board complaint, complaint id-1816 date-18/06/2018.But the problem is not solved.Urgently to solve the issue

serial no-r9hy015464

technician coming and the problem is motherboard complaint.but this time the board is not replace.the printer is not working.the printer is in warrenty period.
this is the gramapanchayath office, the printer is front office printer.so urgently solve the issue

Dear sir,
I am S K JAIN (GODREJ JAIN AGENCIES JHANSI) and i purchased EPSON L565 printer which is under warranty .I purchased this printer on 22 septembe 2017 serial no. is - VJNY046850 and the problem is that printer is not connecting to wifi so we unable to take print from our PCs and i complaint at your service center (EPSON SERVICE CENTER NEAR JAIL CHAURAHA JHANSI) many times and your service center giving us only appointment time but not coming at our place for solving the issue.

So please give us a particular time that when your technician will come to our office and solve the prob.

My lame is lalit kumar and my mobile no [protected]
I have a L380 printer (Date of purchase 31.7.2017)warranty till 30.7.2018 which is giving lines from the beginning. I am complaining about it again and again. The engineers come and go.We play Head Cleaner and Power Ink Flushing of the Maintenance Program.Then Printer runs for some time.But ink are spent more.
The engineer came first time at our address then he said that your printout quantity is very less so, printer giving lines in printout, second times he said you play Head Cleaner and Power Ink Flushing of the Maintenance Program.but our problem is not solved.third time engineer comes and said you play more Head Cleaner and Power Ink Flushing .But our problem still continuously. The company's engineers keep coming, but they do not do anything, they also run the program, If we say how the solve this problem then they claim’s us. Please help me.
Thanks

An epson printer inktank model l220 was purchased in the year feb 2017 from calicut. Till now huge amount expensed for repair. Now again defective, service centre intimated that printer head gone defective and required to be replaced. Cost of printer head is rs. 5500/-. Sir i am facing lot problem work with the printer. Kindly intimate actual rate of printer head by return mail. My printer cost is 10500 when purchase.in this regard a compliant given to epson india but no reply received. Request
Solicited instruction please.

Mob no. [protected]

Purchased printer on 26/6/2018.
Registered it on phone on toll free number on 27/06/2018.

I was told that person will come and install by 4 pm

When i called them at 4 pm, they said they dont have engineer.

Worst customer service.

Take the printer from me and give back my money, they took 2 days to install a printer for which they kept me and my kids waiting.

I am not happy with all this and customer care careless.
Seller careless.
Service center careless.
I have purchased it from local vendor.

Funny thing is i am not allowed to open the box.

Just refund my money and take the box back

Serial number: ueak019713
Firmware version: jr2013.16.75

The printer has trouble printing the colored inks. The blue ink has many missing segments and the printer is completely missing the yellow inks. All the troubleshooting techniques have already been tried but in vain. The ink tanks are refilled duly with genuine inks but still the problem persists.