[Resolved] Epson India — epson printer l3110 issue face while make copy more than 10 copies

PRASENJIT CHANDRA

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700034

Dear Sir/Madam

I have purchased a Epson L3110 before 2 months. SERIAL NO: - XDZ031820. From the using of 15 days on words I have faced problem in made coping. After made few copies printer are very slow to coping actually scanner was not moved.

I called to Customer care and lodge complaint 2 times. But engineer came and said that this problem are not get any solution. This is the feature of this model printer and it is not for using commercial purpose. Engineer and his senior trying to convinced me but not tried to how to solve this issue. Also Engineer said he is not bother whatever I written in service report.

I agreed that I used this printer in my Shop for XEROX and Print Out purpose. But 5-10 copies XEROX in a whole day is it commercial use.

I am herewith attach latest service report.

I have loose my money as well customers and reputation.

Please look into this matter as priority basis.

Thanks
Prasenjit Chandra
[protected]

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Apr 5, 2019

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

Epson India Customer Care's response Hi, We apologize for the inconvenience caused. Kindly share your complaint number with us to help us assist you further. Thank you.

Mar 21, 2019

Updated by PRASENJIT CHANDRA Dear Epson India

I have already attended service report. I have no complaints number.
If you don't have wish to service better then you make different types of arguments.
If you really trying to solve my issue then you can call me or give me an email of higher authority.

Thanks
Prasenjit Chandra
[protected]

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Comments

Rafru Mog

Dear Sir, I an Rafru Mog from South Tripura District, Today I buy in Epson L3110 Print and scanner machine.. but this machine don't install device.. so, I can't work.. please enquiry for install device..thank you

Madhukeshwara.H

from Mysore, Karnataka

Printing and Xerox not working
Since I purchased day.two times attended by your engineer but not solved
I am unhappy about your product

PRASENJIT CHANDRA

from Kolkata, West Bengal

Dear Epson India

I have already attended service report. I have no complaints number.
If you don't have wish to service better then you make different types of arguments.
If you really trying to solve my issue then you can call me or give me an email of higher authority.

Thanks
Prasenjit Chandra
[protected]