Epson India — l310 printer

Address:	Mumbai City, Maharashtra, 400004
Website:	WWW.EPSON.CO.IN

I wish to express my utmost dissatisfaction in your product and customer service.

I bought an epson l310 printer online from amazon.in on 21 july 2017.
The item didn't work (No power) and i contacted epson on their service line on 28 july 2017 - complaint no 3776929.
Their service engineer visited my place on 29 july 2017, registered a doa on the printer and recommended a replacement of product based on his inspection (Customer no in[protected]) service centre msp04 brisk automation a/2, amardeep dattaram lad marg, kala chowki, mumbai. He mentioned that the replacement would reach me in 3-4 days.
I called epson helpline again yesterday (4/8/2017) to enquire on the status. They stated that it was on the way and should reach me today.
I called the service centre on 5/8/2017 (Whose no was procured from the epson helpline[protected],[protected] and spoke to their supervisor - mr basu on [protected] who stated that if the product was bought online from amazon, it would not be serviced and that i am expected to buy epson products in a regular store and not online.
You will appreciate that this is unacceptable and i expect you to provide a full refund for a doa product which apparently has no warranty/ won’t be serviced.

I reproduce the following from the amazon.in webpage for the item:
1-year genuine warranty
Enjoy warranty coverage of one year or 30, 000 prints whichever comes first for maximum value from your printer and freedom from worries over its maintenance.

I expect a revert immediately

Priyanka doctor